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Again - good service
Efficient and personal service. Met my expectations.
Very good experience from start to finish
Loan car insurance excess, was excessive, about £750! Could be reduced to £50, if I paid £12.50, and then waived after explaining I was unhappy with this arrangement.
Booking service easy and efficient. Professional serivlce. Professional and polite staff.
Everything completed to my satisfaction
the work was completed and returned on time stated
Car dealt with expeditiously for MOT while I waited.
Service advisor made the mistake of presuming the registration plate of my vehicle was aligned to the older gent sat next to me, giving me the indication he maybe thought someone of my demographic couldn't afford such things. He did apologise later.
Lowest price confirmed before service as I had been given 3 different prices
After advising Sytner in detail of a similar problem the car was booked in for with a previous car, no attention was given to the information given. The car had to stay with Sytner overnight for lubricant to be delivered!?, causing inconvenience.
Did what they said they would do and was informed
Very pleasant experience
Booking -in problematic Had to wait ages to be put through to service. Told me they would ring back but didnt. Contacted them a week later. Given a date for job but some three weeks wait
Can't fault the service provided - wish they had a collection/drop off option available though.
You get what you pay for .
It was very good, the only downside was it took longer than expected and I was advised.
A quick and hassle free experience.
Service was excellent although took slightly longer than estimated. Staff very accommodating although sales guy never contacted me about the figures for changing the car.
Unfortunately i had a major fault with my BMW. Fortunately for me my car was still under manufacturers warranty. BMW's warranty was tested to the maximum in that a replacement engine & many relating items were needed. BMW Sytner Sheffield 10/10
Nothing to find fault with
Nice experience very relaxed.
Could have gone the extra mile with an issue I had but stopped short ok overall.
Sytner Sheffield have made car servicing almost a pleasant experience which doesnt interupt the working week.
Polite staff great atmosphere
I had a flt tyre on my X3 that was only 6 weeks old purchased from Nottingham BMW, I did not know what to do, I went to Sheffield BMW and asked them to help, the whole teamwent over and above to fix the problem
Happy with the service but a bit surprised that I needed new front tyres after 22000 miles - especially given the price !
Easy to book an appointment, convenient location. Good supportive staff
First class premises,great coffee lounge, car service copleted and valeted spot on time .
Assume everything had been done as per schedule.
Smooth from start to finish. Friendly staff, comfortable surroundings and nice cup of coffee.
Staff and technicians tried hard. Sadly, I'm still experiencing random electrical problems - the latest is the car refused to unlock for an hour whilst on my drive. Also still got episodes of throttle hesitation and louder exhaust noise at times.
Overall great experience & no problems, vehicle was ready before the arranged time.
Dealership were very efficient at dealing with service items but less interested in investigating potential warranty issues.
Scott Walker took all the stress out of the process and far exceeded my expectation with his outstanding customer service.
Collected and delivered car .Car washed and valeted. Friendly staff
Great service from Scott in service & all the team at Sheffield. Thank you for the lovely free coffee.
No reason not to be satisfied, therefore I am completely satisfied
Did what you said you would do and had answers already to the cost of further work that would be required in the future.
Service history hasn't been updated in the car. Need to come back to sort this out
You could think of providing food at the coffee point , sandwiches perhaps??
Always 5star wouldn't take my car anywhere else think you love it as much as I do!!!!
Same as above plus car cleaned inside and out.
i was treated like a customer should be treated by such a company
On this last occasion the service has been poor If I had not had excellent service on my previous visits ,and thus being aware of how good you can be , I would probably have given you a zero
As usual, a totally painless experience.
Easy to deal with
On time, courtesy car out of this world !!!
I was informed throughout the service what was happening and when to collect my car
I would have given 5 stars except that I had to wait an inordinately long time (2 and half hours) just for the two front wheel rims to be exchanged.
Thoroughly professional from booking, through check-in, good communication during the day and at pick-up
Didnt inform correct mobile number that was given when car dropped off also video sent to wrong mobile
Same as the previous answer
Several different media appointment reminders which became irritating but totally ignored my email request to see someone from Bodyshop at the same time
Really happy with Richard,service advisor. Nice guy, knowledgeable and helpful,kept me upto date with progress of car.
SYTNER Sheffield need to go to SYTNER Nottingham to see how real customer service I received done
I was kept waiting after completing the work undertaken in the bodyshop by Amy Read, service consultant, not turning up soon after due to the poor communications internally
All staff were totally dedicated to making the experience a positive one
Well looked after
Excellent customer service.
Expectations were met
Easy to deal with only fault is booking through a call centre, but a call direst to who I bought the car from helped book it straight in
All very courteous and professional
Very good service unlike Stratstone which is like dealing with a car supermarket.
We found that the sat nav and a/c were not working, Bluetooth was disconnected, interior console/dashboard had been wiped down with a greasy cloth, scratches on drivers door interior panel and drivers seat position changed so much hard to reposition.
very efficient and friendly, work carried out on time with good feed back.
It's a great customer experience
jamie was attentive and listened to my concerns
They cant do enough for you
The technician that dealt with my vehicle was precise and articulate in his video showing the areas that needed attention along with a general overview of its condition.
everything was so easy
Fantastic service and very professional
It was a very easy and efficient experience
Excellent advice and service
The service was great from start to finish
I would have liked to have recieved the video showing the damage to my tyre
Told how long the car was required for and so could plan round it and it was available as stated ready to pick up all sorted.
Not a single complaint
It was a very smooth process, with ongoing communication and updates throughout
Friendly approach, delivered on time and understanding of us having a young child who was treated very well!
Friendly informative staff in all departments.
We were treated very well, were often asked if we would like a drink, and had privacy when we needed it in order to discuss the deal.The surroundings are modern, and luxurious.
Very good experience throughout the whole procedure
Friendly, professional team. Nothing was too much trouble.
The centre is brilliant, great choice of cars to view new and old. Very impressive.
Could have asked for more. From initially deciding to replace my Series 1 I was kept fully informed and all my questions were answered quickly and effectively
Speedy and efficient service
My third purchase with Sytner Sheffield and the first at the new site. Seeing all models on display was exceptional. Mainly it is the personal approach, the confidence I have; knowing that I will be supported but not hassled throughout the operation.
Very prompt and great communication
From test drive to handing the car over, everything went like a dream.
Facilities are amazing. Best showroom I have been to and I have visited a lot.
See response to Question 1. David Smith was a pleasure to deal with.
Toby Langdale did an exceptional job in helping us get into a new car that perfectly fits our needs. My intention was to reduce the monthly cost, however we have decided to take a vehicle that is roughly the same cost as this is the best car for us.
Excellent service , listened and responded to my requests and needs
Excellent in everyway , dealt with straight away in a friendly professional manner, staff second to non and can t Thank them enough in the delivery of the purchase of my car from looking to buy and beyond. Thank you Julia and George Excellent !
Realist figures giving a swift turnaround from purchase to delivery
Car delivered on time. Car choices excellent. All staff very good
As item 1 above - also confident that any issue or query will be resolved
Hassle free, considerate.
All the staff make car buying a very pleasant experience!!
Good hand over and explanation of new features.
Complete experience from start to finish.
The purchase process was excellent. Jess at Sytner Sheffield was a pleasure to deal with and was extremely helpful at all stages of the process.
We always have brilliant service with Sytners Sheffield. We always purchase our BMW's from here. Mr Michael Radford is a very good salesman. Always makes us feel special.
Toby Langdale at Sytner Sheffield was the most knowledgeable and attentive BMW new car salesman I have ever dealt with.