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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director
  • Years in the company 9

Carl Shaw

General Sales Manager
  • Years in the company 3

Adrian Cox

New Car Sales Manager
  • Years in the company 1

Dave Garner

Used Car Sales Manager
  • Years in the company 8

Jason Cole

Service Manager
  • Years in the company 17

John Tye

Parts Manager
  • Years in the company 13

Elaine Dickinson

HR and Customer Relations Manager
  • Years in the company 42

Ian Turner

Retailer Accountant
  • Years in the company 18

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was great from start to finish

Service

Excellent advice and service

Service

I would have liked to have recieved the video showing the damage to my tyre

Service

Told how long the car was required for and so could plan round it and it was available as stated ready to pick up all sorted.

Service

Staff always helpful, efficient and prompt.

Service

Great Customer Service

Service

Previously used Soper at Lincoln but due to distance and elements of work I was unhappy with decided to try Sytner Sheffield, must say far superior in all aspects - very happy

Service

good overall experience

Service

Always get good service - special mention to Safi who went the extra mile to help

Service

Great customer experience in the new Sytner location.

Service

Very organised

Service

No complaints.

Service

Service is wonderful

Service

I feel like people care if I’m happy or not. Refreshing to find a dealer that believes you (intermittent fault).

Service

From the above, I needed a part which was just a reflector light perhaps five minutes to fix. It would have been a higher score if this had been in stock and sorted on the day. As it was I had to come back a week later for another appointment.

Service

Once we got the accounts mess sorted out I was treated well and promptly.

Service

The work was carried out efficiently and much quicker than expected.The car has a high mileage but now drives like new, due to new part in DTC and new “Diff”.

Service

From booking the appointment, having the vehicle collected, receiving a video of the checks completed to dropping my car back off it worked perfectly.

Service

The drive in service and speed at which the service was carried out was very positive. I purchased an upgrade for the car whilst in service without prior booking and the parts were fitted with while I waited without having to rebook. Excellent.

Service

Everything was done to my satisfaction

Service

Could not fault the service

Service

I wasn’t kept as informed as I would have expected about the problems. The car was returned dented, which I had to point out and insist they repaired.

Service

Unable to fault - service completed within agreed time and cost. Would definitely recommend and use again.

Service

Attentive and considerate

Service

This nothing like I have had before and makes you use the service again well-done

Service

Safi has great interpersonal skills and is an amazing asset to the Sytner BMW group. The customer service was above and beyond my high expectations. Jordan also provided a great insight into the next purchase of my next BMW car.

Service

As above also a lot easier to get to now.

Service

Oh you cannot fail to be impressed by the service experience in Sheffield

Service

The car was serviced and a minor rattle was located and resolved. Richard was helpful and informative throughout the process.

Service

Although I now live in Leeds, I will continue to use Sytner Sheffield due to quality of service

Service

Could not find fault with either work or efficiency

Service

Technician that worked on the car was excellent.Had issues with Richard Holmes regarding the cost and what I wanted doing.

Service

Exemplary service, information and personal attention

Service

Great service from the minute you pull up

Service

Customer service on the day was great. However as well as my comments on Q1, we were sold the vehicle on a long life servicing basis which is clearly not the case as our car was at 11k miles. And I don’t agree with the ‘it’s how it’s driven’ excuse.

Service

Honest customer service with no push on additional work.

Service

Very pleasant people and premises. I thought the cost of my service earlier in the year was reasonable, but the cost of identifying and replacing the defective part is high.

Service

Based upon previous comments in Q1

Service

All the staff were friendly and helpful, everything worked to plan and the new facilities are brilliant

Service

Very friendly and quick

Service

Personal and polite staff.

Service

always satisfied with the servie

Service

Efficient service,

Service

Good service and time

Service

the job was done to time

Service

Excellent facilities while waiting. Car returned valeted.

Service

Courteous and helpful staff Pleasant waiting area

Service

The service was completed efficiently, pleasantly and professionally. I was kept in touch with progress at every stage, which enabled me to complete other duties whilst waiting.

Service

My vehicle was returned with dirt on the cream leather, loan vehicle while my car was being serviced was manual rather than auto, and although the dealer had attempted to clean, a previous customer having smoked in the car was noticeable.

Service

Unfortunately the work completed required a follow up visit due to a faulty component that subsequently had to be changed

Service

I was contacted in advance to ensure that I knew how to access the Service Centre

Service

They explained everything and kept me in informed at all the times

Service

Quick, efficient, pleasant service... Stunning surroundings - the garage is very clean and tidy and chock full of cars to look at whilst dreaming - and washed down with plenty of free coffee... What more can you ask for?

Service

Very impressed with the facilities and staff. Good level of service. By far the most impressive dealership site I have ever seen.

Service

Seemed to do excessive miles. 20 miles done to listen to a rattle noise. Suspicious as to where it's been...

Service

It is a pleasure to deal with Sytner. My only wish is it would be better, more consistent and convenient to have your own Advisor so they are aware of your requirements.

Service

Service staff were helpful but problems not resolved.

Service

Excellent

Service

Courtesy car or pickup/drop off service would be useful

Service

It was just as described, service within 2 hours. Coffee and Wi-Fi ensured an uninterrupted business working day

Service

I drove in to the new service area and was warmly great by a member of staff.

Service

Nice friendly staff.

Service

No problemd

Service

no complaints with service

Service

car booked in to suit me no scary experiences when I got the bill and I was kept informed every step of the way even a video, car completed on time excellent

Service

Faultless

Service

From the booking to the pick up, all went smoothly and the staff interaction was excellent

Service

the new site is amazing and staff are always helpful and professional. My car was promplty fixed and nothing is ever to much trouble.

Service

My concerns were taken seriously. Had a road test with the Head Technician.Although one problem was rectified I didn't get any feedback re noise problem that was making me unhappy so don't know the outcome of the investigations/remedial action taken

Service

I have been reporting a bust boot release switch in the drivers door, takes 21/2 years to fix as no recorded of it every time I book inWhen the jobs carnt be completed at the time of visit I never get called back to rebook

Service

Good facilities, nice environment and friendly helpful staff.

Service

How buying a car should be

Sales

Michael Radford was very professional and kept me informed of the progress from ordering to handover he also helped me with sorting the transfer of my private registration plate

Sales

Sytner BMW looked after me from ordering the car letting me know when the car left the factory and when it arrived in the country to receiving the car and also taking care when the car went faultysales and service staff friendly

Sales

The staff at Sytner Sheffield have been very helpful and efficient throughout the purchase experience and this has continued through to aftersales.

Sales

As above great experience

Sales

Comfortable surroundings, efficient staff and good coffee!

Sales

Because the people were very courteous and helpful.

Sales

The new site is very impressive!

Sales

All the BMW Staff I had dealings with were very friendly competent and professional.

Sales

Did not feel pressured to any deal staff always helpful and knowledgeable

Sales

Great service by all staff I dealt with. I knew what I wanted and came to a great deal that was tailored to my needs.

Sales

Not a pushy sell but very informative, and helpful. Took the time to explain everything & answer my questions.Kept informed during the build process and the delivery date for the car.A lot of sales guys could learn from this chap (David Smith).

Sales

for all the reasons stated above and the new show room experience in Sheffield top draw

Sales

The sales process was largely done by email to support my travel, which I have found many shy away from. George put a lot of effort into finding a car that met the majority of my requirements. They guys stayed past 7 to deliver the car too!

Sales

George Lott.- Brilliant

Sales

Simple, friendly and non-pressured process, a good reflection on the quality of the car

Sales

Toby and Paul in the Sheffield branch were both excellent. As we were purchasing the vehicle with optional extras and also without physically viewing it Toby really went over and beyond by making videos for us! The car reveal could have been better.

Sales

No pressure sales, but informative buying process. A no rush extended test drive was given to us which helped seal the deal as we could explore the car and its features. Handover was smooth and professional by Toby. Couldn’t have asked for more.

Sales

Although the car arrived with the wrong spec, Danny and Paul sorted everything out - they were amazing!