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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Adrian Stenton

New Car Sales Manager

Dave Garner

Used Car Sales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

Elaine Dickinson

HR and Customer Relations Manager

Ian Turner

Retailer Accountant

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again - good service

Service

Efficient and personal service. Met my expectations.

Service

Very good experience from start to finish

Service

Loan car insurance excess, was excessive, about £750! Could be reduced to £50, if I paid £12.50, and then waived after explaining I was unhappy with this arrangement.

Service

Booking service easy and efficient. Professional serivlce. Professional and polite staff.

Service

Everything completed to my satisfaction

Service

the work was completed and returned on time stated

Service

Car dealt with expeditiously for MOT while I waited.

Service

Service advisor made the mistake of presuming the registration plate of my vehicle was aligned to the older gent sat next to me, giving me the indication he maybe thought someone of my demographic couldn't afford such things. He did apologise later.

Service

Lowest price confirmed before service as I had been given 3 different prices

Service

After advising Sytner in detail of a similar problem the car was booked in for with a previous car, no attention was given to the information given. The car had to stay with Sytner overnight for lubricant to be delivered!?, causing inconvenience.

Service

Did what they said they would do and was informed

Service

Very pleasant experience

Service

Booking -in problematic Had to wait ages to be put through to service. Told me they would ring back but didn’t. Contacted them a week later. Given a date for job but some three weeks wait

Service

Can't fault the service provided - wish they had a collection/drop off option available though.

Service

You get what you pay for .

Service

It was very good, the only downside was it took longer than expected and I was advised.

Service

A quick and hassle free experience.

Service

Very efficient

Service

Service was excellent although took slightly longer than estimated. Staff very accommodating although sales guy never contacted me about the figures for changing the car.

Service

Unfortunately i had a major fault with my BMW. Fortunately for me my car was still under manufacturers warranty. BMW's warranty was tested to the maximum in that a replacement engine & many relating items were needed. BMW Sytner Sheffield 10/10

Service

Nothing to find fault with

Service

Nice experience very relaxed.

Service

Could have gone the extra mile with an issue I had but stopped short ok overall.

Service

Sytner Sheffield have made car servicing almost a pleasant experience which doesnt interupt the working week.

Service

Polite staff great atmosphere

Service

I had a flt tyre on my X3 that was only 6 weeks old purchased from Nottingham BMW, I did not know what to do, I went to Sheffield BMW and asked them to help, the whole teamwent over and above to fix the problem

Service

Happy with the service but a bit surprised that I needed new front tyres after 22000 miles - especially given the price !

Service

Easy to book an appointment, convenient location. Good supportive staff

Service

First class premises,great coffee lounge, car service copleted and valeted spot on time .

Service

Assume everything had been done as per schedule.

Service

Smooth from start to finish. Friendly staff, comfortable surroundings and nice cup of coffee.

Service

Staff and technicians tried hard. Sadly, I'm still experiencing random electrical problems - the latest is the car refused to unlock for an hour whilst on my drive. Also still got episodes of throttle hesitation and louder exhaust noise at times.

Service

Overall great experience & no problems, vehicle was ready before the arranged time.

Service

Dealership were very efficient at dealing with service items but less interested in investigating potential warranty issues.

Service

Scott Walker took all the stress out of the process and far exceeded my expectation with his outstanding customer service.

Service

Collected and delivered car .Car washed and valeted. Friendly staff

Service

Great service from Scott in service & all the team at Sheffield. Thank you for the lovely free coffee.

Service

No reason not to be satisfied, therefore I am completely satisfied

Service

Did what you said you would do and had answers already to the cost of further work that would be required in the future.

Service

Service history hasn't been updated in the car. Need to come back to sort this out

Service

You could think of providing food at the coffee point , sandwiches perhaps??

Service

Always 5star wouldn't take my car anywhere else think you love it as much as I do!!!!

Service

Same as above plus car cleaned inside and out.

Service

i was treated like a customer should be treated by such a company

Service

On this last occasion the service has been poor If I had not had excellent service on my previous visits ,and thus being aware of how good you can be , I would probably have given you a zero

Service

As usual, a totally painless experience.

Service

Easy to deal with

Service

On time, courtesy car out of this world !!!

Service

Very good

Service

I was informed throughout the service what was happening and when to collect my car

Service

I would have given 5 stars except that I had to wait an inordinately long time (2 and half hours) just for the two front wheel rims to be exchanged.

Service

Bad consultants

Service

Thoroughly professional from booking, through check-in, good communication during the day and at pick-up

Service

Didn’t inform correct mobile number that was given when car dropped off also video sent to wrong mobile

Service

Same as the previous answer

Service

Several different media appointment reminders which became irritating but totally ignored my email request to see someone from Bodyshop at the same time

Service

Really happy with Richard,service advisor. Nice guy, knowledgeable and helpful,kept me upto date with progress of car.

Service

SYTNER Sheffield need to go to SYTNER Nottingham to see how real customer service I received done

Service

I was kept waiting after completing the work undertaken in the bodyshop by Amy Read, service consultant, not turning up soon after due to the poor communications internally

Service

All staff were totally dedicated to making the experience a positive one

Service

Well looked after

Service

Excellent customer service.

Service

Fantastic service

Service

Good experience

Service

Expectations were met

Service

Easy to deal with only fault is booking through a call centre, but a call direst to who I bought the car from helped book it straight in

Service

All very courteous and professional

Service

Very good service unlike Stratstone which is like dealing with a car supermarket.

Service

We found that the sat nav and a/c were not working, Bluetooth was disconnected, interior console/dashboard had been wiped down with a greasy cloth, scratches on drivers door interior panel and drivers seat position changed so much hard to reposition.

Service

very efficient and friendly, work carried out on time with good feed back.

Service

It's a great customer experience

Service

jamie was attentive and listened to my concerns

Service

They can’t do enough for you

Service

The technician that dealt with my vehicle was precise and articulate in his video showing the areas that needed attention along with a general overview of its condition.

Service

everything was so easy

Service

Fantastic service and very professional

Service

It was a very easy and efficient experience

Service

Excellent advice and service

Service

The service was great from start to finish

Service

I would have liked to have recieved the video showing the damage to my tyre

Service

Told how long the car was required for and so could plan round it and it was available as stated ready to pick up all sorted.

Service

Not a single complaint

Sales

It was a very smooth process, with ongoing communication and updates throughout

Sales

Friendly approach, delivered on time and understanding of us having a young child who was treated very well!

Sales

Friendly informative staff in all departments.

Sales

Great service

Sales

We were treated very well, were often asked if we would like a drink, and had privacy when we needed it in order to discuss the deal.The surroundings are modern, and luxurious.

Sales

Very good experience throughout the whole procedure

Sales

Friendly, professional team. Nothing was too much trouble.

Sales

Very good,

Sales

The centre is brilliant, great choice of cars to view new and old. Very impressive.

Sales

Could have asked for more. From initially deciding to replace my Series 1 I was kept fully informed and all my questions were answered quickly and effectively

Sales

Speedy and efficient service

Sales

My third purchase with Sytner Sheffield and the first at the new site. Seeing all models on display was exceptional. Mainly it is the personal approach, the confidence I have; knowing that I will be supported but not hassled throughout the operation.

Sales

Very prompt and great communication

Sales

From test drive to handing the car over, everything went like a dream.

Sales

Facilities are amazing. Best showroom I have been to and I have visited a lot.

Sales

See response to Question 1. David Smith was a pleasure to deal with.

Sales

Toby Langdale did an exceptional job in helping us get into a new car that perfectly fits our needs. My intention was to reduce the monthly cost, however we have decided to take a vehicle that is roughly the same cost as this is the best car for us.

Sales

Excellent service , listened and responded to my requests and needs

Sales

Excellent in everyway , dealt with straight away in a friendly professional manner, staff second to non and can’ t Thank them enough in the delivery of the purchase of my car from looking to buy and beyond. Thank you Julia and George Excellent !

Sales

Realist figures giving a swift turnaround from purchase to delivery

Sales

Car delivered on time. Car choices excellent. All staff very good

Sales

As item 1 above - also confident that any issue or query will be resolved

Sales

Hassle free, considerate.

Sales

All the staff make car buying a very pleasant experience!!

Sales

Good hand over and explanation of new features.

Sales

Complete experience from start to finish.

Sales

The purchase process was excellent. Jess at Sytner Sheffield was a pleasure to deal with and was extremely helpful at all stages of the process.

Sales

We always have brilliant service with Sytners Sheffield. We always purchase our BMW's from here. Mr Michael Radford is a very good salesman. Always makes us feel special.

Sales

Toby Langdale at Sytner Sheffield was the most knowledgeable and attentive BMW new car salesman I have ever dealt with.