No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Could not find fault with either work or efficiency
Great service from the minute you pull up
Technician that worked on the car was excellent.Had issues with Richard Holmes regarding the cost and what I wanted doing.
Exemplary service, information and personal attention
Customer service on the day was great. However as well as my comments on Q1, we were sold the vehicle on a long life servicing basis which is clearly not the case as our car was at 11k miles. And I dont agree with the its how its driven excuse.
Honest customer service with no push on additional work.
Based upon previous comments in Q1
Very pleasant people and premises. I thought the cost of my service earlier in the year was reasonable, but the cost of identifying and replacing the defective part is high.
All the staff were friendly and helpful, everything worked to plan and the new facilities are brilliant
Personal and polite staff.
always satisfied with the servie
Very friendly and quick
the job was done to time
Good service and time
Excellent facilities while waiting. Car returned valeted.
Courteous and helpful staff Pleasant waiting area
The service was completed efficiently, pleasantly and professionally. I was kept in touch with progress at every stage, which enabled me to complete other duties whilst waiting.
My vehicle was returned with dirt on the cream leather, loan vehicle while my car was being serviced was manual rather than auto, and although the dealer had attempted to clean, a previous customer having smoked in the car was noticeable.
Unfortunately the work completed required a follow up visit due to a faulty component that subsequently had to be changed
I was contacted in advance to ensure that I knew how to access the Service Centre
They explained everything and kept me in informed at all the times
Quick, efficient, pleasant service... Stunning surroundings - the garage is very clean and tidy and chock full of cars to look at whilst dreaming - and washed down with plenty of free coffee... What more can you ask for?
Very impressed with the facilities and staff. Good level of service. By far the most impressive dealership site I have ever seen.
It is a pleasure to deal with Sytner. My only wish is it would be better, more consistent and convenient to have your own Advisor so they are aware of your requirements.
Seemed to do excessive miles. 20 miles done to listen to a rattle noise. Suspicious as to where it's been...
Courtesy car or pickup/drop off service would be useful
Service staff were helpful but problems not resolved.
no complaints with service
Nice friendly staff.
car booked in to suit me no scary experiences when I got the bill and I was kept informed every step of the way even a video, car completed on time excellent
It was just as described, service within 2 hours. Coffee and Wi-Fi ensured an uninterrupted business working day
I drove in to the new service area and was warmly great by a member of staff.
the new site is amazing and staff are always helpful and professional. My car was promplty fixed and nothing is ever to much trouble.
From the booking to the pick up, all went smoothly and the staff interaction was excellent
My concerns were taken seriously. Had a road test with the Head Technician.Although one problem was rectified I didn't get any feedback re noise problem that was making me unhappy so don't know the outcome of the investigations/remedial action taken
Good facilities, nice environment and friendly helpful staff.
I have been reporting a bust boot release switch in the drivers door, takes 21/2 years to fix as no recorded of it every time I book inWhen the jobs carnt be completed at the time of visit I never get called back to rebook
Trustworthy I was even sent a video showing what had been done
Fixed the problem in a short time. However, still a bit surprised that arose in the first place
Good service and I was looked after while I waited.
Detailed video by technician
Overall very professional service with friendly and knowledgeable staff.
The valet left a little to be desired But thats the only improvement notice I have. The staff were all excellent.
The service experience was second to none. I was able to wait for my vehicle in luxurious surroundings and conduct my day to day business requirements.
Car was serviced and cleaned inside 90 mins. Perfectly presented and the internal staff were on hand for beverages and any assistance I needed.
Work appears to have been carried out competently but staff unable to explain exactly what updates had been done
Very easy process, great attention to detail, also I like the vehicle health check video.
Detailed feedback about the state of the car and what had/might need to be done
Friendly staff and really looked after my needs.
Very impressed with the commitment of the staff. Very good interpersonal skills Staff enjoying a wonderful working environment in a new dealership. Got the distinct impression the loved coming to work!
Efficient. Lovely showroom to have a look around.
Very satisfied because we were well treated. The car was also well treated! Everything was on time and we were kept informed of progress.
Excellent customer service any problems and they were solved, friendly staff, very impressed with the new premises
Excellent all round.
All issues I had were dealt with - Staff 100 %
Excellent service 110%
Efficient and met expectations
Very satisfied with service experience
Sheffield bmw were very friendly and helpful and rectified an issue very quickly and satisfactorily
I was greeted with a smile first thing on a Monday morningI was kept up to date by Richard on what was happening and what time the work was expected to be completed by
For the price you pay a piece of cake instead of a biscuit with my coffee would of been a winning 5:5 service
Carried out video survey on condition & then managed to carry out a unscheduled service
Again as above. All aspects of car servicing explained. The 'drive through' facility seems really good in every way. Cafe and comfort whilst waiting - really good. I was able to look at the video report on my laptop whilst I was there
no, i don't want to change to 5/5 and i'd like to submit this without it constantly bouncing back!
I was tol the car was nearly ready and just needed washing. I then waited over half and hour and the car had been washed but not very well at all.
My query got dealt properly. Put my mind at rest.
Experience was very smooth and slick. Whilst my car was serviced, I was well looked after with drinks and an area to work in.
The new service centre experience is amazing!
great job and location
The MOT was dealt with without fuss and the car returned cleaned and vacuumed.
Service representative was helpful to resolve my issue with incorrect tyres.
Excellent service especially from Richard who helped sort out my emergency car tire issue.
Friendly and professional staff. New premises far better than the old building.
Great communication with Scott, who kept me informed regarding the work that needed to be carried out. The video from the service technician was really useful so I could see first hand what work needed to be carried out.
Customer service was excellent
a very good experience at the new premises
No issues with the service itself; video of the inspection received and welcomed; service assistant polite and courteous, but the fact that the initial reaction to my request for the car to be collected was absolutely negative, only 3.5 can be given
Meet and greet, coffee, excellent service throughout.
Completed everything required.
Well organised and informed throughout the cars annual service.
From booking in, to confirmation, the meet and greet then the after care from Sytner everything was fantastic. Scott from the service team did everything he could to make it a great experience (despite my car having issues which can be stressful!).
Very professional and was looked after through the handover to collection
kept well informed whilst in pleasant and comfortable surroundings.
The fault with my car was dealt with and fixed
All very smooth and plenty of contact
Took my car in early 8-15 am to have it assessed (cruise control failure) was told parts would not arrive till 1-30 pm finally got home 4-30 pm although helpful James in service kept me informed throughout
Brilliant staff, excellent facilities, everything on time,a bit expensive but a prime example that you get what you pay for. Service adviser Scott Walker certainly believes that customer is king.
Sytner Sheffield was absolutely fantastic, the way the service staff dealt with me from me driving into the drive thru service area to finish was second to none. The new facility at Sytner Sheffield is out of this world, what a joy it was to be there
Everything was done quickly and to my timeframe
I was kept fully informed about the condition of my car.
Fabulous new facility, on a damp wet morning I didn't even get my feet wet with the drive in centre. Quick and easy drop off and pick up.
New facility is amazing. New staff were terrific too
The staff were very friendly and courteous, all was explained and talked through. the whole experience was very pleasant.
All questions answered and any concerns dealt with efficiently.Michael and Paul were professional and helpful.
See above. Now that I know what to expect I will be better prepared next time.
I contacted Jason Cole regarding some problems I had with my car and he has been very understanding and professional , making me feel like nothing was too much trouble and the technician was also caring and knowledgable
Excellent service from start to finish. Find the Vehicle Health check video very useful and informative. Michael Radford the mechanic explained on the video any issues, able to show this to my partner.
Just the expense
very satisfied until I saw that the wheels had not been cleaned to a high standard that I would expect from a company such as yours.
The service was carried out effectively and efficiently. However, I requested a quotation for some minor body work repairs. The inspection was carried out but I have still not received the estimate some 10 days after the event.
It means a lot just to take your car in and everything is sorted for you.
Staff were very accommodating and able to fit my service in whilst I waited for the car despite not being advised beforehand.
Every thing went to the given time scale
The service I received from Sytner Sheffield was first class, from communication to fault diagnosis and repair.
The new showroom in Sheffield was great, however it does seem like you are just a number, in and out as quick as possible. Always get a bottom of the range mini as a courtesy car, not great when you drop of a 5 series and have clients to pick up.
My service was dealt with by Scott walker at Sytners in Sheffield, he made the whole experience straight forward, no hassle and a pleasure. He was very helpful and so understanding. A credit to the company.
No issues at all
As above. Danielle Bennett!!!!!
Clear pricing, easy to use web site and good communication from service staf.
My sales contact Toby Langdale is always a pleasure to work with.
Really impressed with the overall impression.
I am completely satisfied with the service experience. However there is an outstanding question regarding the cost of the service as the paperwork didn't reflect my belief that service had been included foc as an incentive for me to buy the car.
The service was first class. This was my second visit to the new facility having previously been with Chesterfield for many years.
I was well looked after by Richard Holmes, explained all that was happening.
Richard Holmes & Kerry Watts delivered an excellent customer experience, exceeded my expectations and cannot fault.
Fabulous customer service
Because the people were very courteous and helpful.
The new site is very impressive!
All the BMW Staff I had dealings with were very friendly competent and professional.
Did not feel pressured to any deal staff always helpful and knowledgeable
Great service by all staff I dealt with. I knew what I wanted and came to a great deal that was tailored to my needs.
Not a pushy sell but very informative, and helpful. Took the time to explain everything & answer my questions.Kept informed during the build process and the delivery date for the car.A lot of sales guys could learn from this chap (David Smith).
The sales process was largely done by email to support my travel, which I have found many shy away from. George put a lot of effort into finding a car that met the majority of my requirements. They guys stayed past 7 to deliver the car too!
for all the reasons stated above and the new show room experience in Sheffield top draw
George Lott.- Brilliant
Simple, friendly and non-pressured process, a good reflection on the quality of the car
Toby and Paul in the Sheffield branch were both excellent. As we were purchasing the vehicle with optional extras and also without physically viewing it Toby really went over and beyond by making videos for us! The car reveal could have been better.
No pressure sales, but informative buying process. A no rush extended test drive was given to us which helped seal the deal as we could explore the car and its features. Handover was smooth and professional by Toby. Couldnt have asked for more.
Although the car arrived with the wrong spec, Danny and Paul sorted everything out - they were amazing!
The sales person was helpful and listened
I was keeped well informed from beginning to end
couldnt have been anymore welcomed as nothing too much trouble
Stunning new dealership at sytner sheffield, the handover rooms are ace and I loved the fact that all that range of bmw's can be viewed
Easy going style with no hard sell on gap insurance etc
The environment, facilities and staff made it a pleasurable experience.
See above. Mark Billingsley was first rate in handling the transaction.
Synter is a great building! really nice environment
all the staff were friendly and helped out with the handover; which wasn't easy when dealing with Black Horse finance company and transferring a personalised number plate, within the space of a week!I doubt I could have done that as easily elsewhere
Because in totally satisfied
looked after with drinks etc, made to feel welcome and comfortable
Very helpful and nothing was to much trouble.
Things were clearly explained to me, but i was not happy that i was charged "Delivery Fee" when i went to the dealership to collect the car myself.
Other than the car not making the agreed handover date everything went as planned
The staff at Sytner Sheffield were very professional and provided top quality service through what can be a long winded process of buying a new car!
Enjoyed the experience and the new venue is excellent
Cant fault it
Again, time and patience from matt...he fired the car up for me whilst I recorded it in the pick up bay, explained all the instruments clearly and there was no rush, very happy.
The car was exactly what I wanted and the overall experience of the purchase was excellent
Matt & Bob were both helpful friendly and didnt faff about with things I wasnt interested in
No fuss, I was kept informed of delivery date and collected the new car as arranged
Danny wood was extremely helpful and an asset to bmw
Our sales person was fabulous. He found us the car of my husbands dreams and provided an outstanding hassle free service.
The new centre in Sheffield is the best car show room I have ever been in
The new centre in Sheffield is outstanding. Great facilities and service
Exceptional service from very start to collection of my vechicle
Support and service excellent.
Experience was very relaxed and stress freeSalesman (George) was very professional and not pushy in any wayBusiness Manager (Paul) was equally very professional and not pushyShowroom was warm, welcoming and easy to access
Great showroom and customer service.
Well organised, understanding of customer requirements, quick response, clear explanations.
Great facilities, car presented really nicely and on time.