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ABOUT SYTNER SHEFFIELD.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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YOUR NEW SYTNER SHEFFIELD IS NOW OPEN.

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Meet the team

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Nigel Marsh

Managing Director
  • Years in the company 9

Carl Shaw

General Sales Manager
  • Years in the company 3

Adrian Cox

New Car Sales Manager
  • Years in the company 1

Dave Garner

Used Car Sales Manager
  • Years in the company 8

Jason Cole

Service Manager
  • Years in the company 17

John Tye

Parts Manager
  • Years in the company 13

Elaine Dickinson

HR and Customer Relations Manager
  • Years in the company 42

Ian Turner

Retailer Accountant
  • Years in the company 18

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well organised and informed throughout the cars annual service.

Service

Very professional and was looked after through the handover to collection

Service

From booking in, to confirmation, the meet and greet then the after care from Sytner everything was fantastic. Scott from the service team did everything he could to make it a great experience (despite my car having issues which can be stressful!).

Service

kept well informed whilst in pleasant and comfortable surroundings.

Service

All very smooth and plenty of contact

Service

The fault with my car was dealt with and fixed

Service

Brilliant staff, excellent facilities, everything on time,a bit expensive but a prime example that you get what you pay for. Service adviser Scott Walker certainly believes that customer is king.

Service

Took my car in early 8-15 am to have it assessed (cruise control failure) was told parts would not arrive till 1-30 pm finally got home 4-30 pm although helpful James in service kept me informed throughout

Service

Very

Service

Sytner Sheffield was absolutely fantastic, the way the service staff dealt with me from me driving into the drive thru service area to finish was second to none. The new facility at Sytner Sheffield is out of this world, what a joy it was to be there

Service

Everything was done quickly and to my timeframe

Service

Fabulous new facility, on a damp wet morning I didn't even get my feet wet with the drive in centre. Quick and easy drop off and pick up.

Service

New facility is amazing. New staff were terrific too

Service

Trouble free

Service

I was kept fully informed about the condition of my car.

Service

I contacted Jason Cole regarding some problems I had with my car and he has been very understanding and professional , making me feel like nothing was too much trouble and the technician was also caring and knowledgable

Service

The staff were very friendly and courteous, all was explained and talked through. the whole experience was very pleasant.

Service

Excellent service from start to finish. Find the Vehicle Health check video very useful and informative. Michael Radford the mechanic explained on the video any issues, able to show this to my partner.

Service

See above. Now that I know what to expect I will be better prepared next time.

Service

All questions answered and any concerns dealt with efficiently.Michael and Paul were professional and helpful.

Service

Very efficient

Service

very satisfied until I saw that the wheels had not been cleaned to a high standard that I would expect from a company such as yours.

Service

Just the expense

Service

The service was carried out effectively and efficiently. However, I requested a quotation for some minor body work repairs. The inspection was carried out but I have still not received the estimate some 10 days after the event.

Service

It means a lot just to take your car in and everything is sorted for you.

Service

The service I received from Sytner Sheffield was first class, from communication to fault diagnosis and repair.

Service

The new showroom in Sheffield was great, however it does seem like you are just a number, in and out as quick as possible. Always get a bottom of the range mini as a courtesy car, not great when you drop of a 5 series and have clients to pick up.

Service

Every thing went to the given time scale

Service

Staff were very accommodating and able to fit my service in whilst I waited for the car despite not being advised beforehand.

Service

My service was dealt with by Scott walker at Sytners in Sheffield, he made the whole experience straight forward, no hassle and a pleasure. He was very helpful and so understanding. A credit to the company.

Service

No issues at all

Service

As above. Danielle Bennett!!!!!

Service

My sales contact Toby Langdale is always a pleasure to work with.

Service

Really impressed with the overall impression.

Service

Clear pricing, easy to use web site and good communication from service staf.

Service

I am completely satisfied with the service experience. However there is an outstanding question regarding the cost of the service as the paperwork didn't reflect my belief that service had been included foc as an incentive for me to buy the car.

Service

The service was first class. This was my second visit to the new facility having previously been with Chesterfield for many years.

Service

I was well looked after by Richard Holmes, explained all that was happening.

Service

Fabulous customer service

Service

Richard Holmes & Kerry Watts delivered an excellent customer experience, exceeded my expectations and cannot fault.

Service

Repairs done promptly...

Service

cost effective and pleasant experience

Service

Very smooth and well organised service

Service

Good service

Service

Can't fault anything

Service

Again, perfect customer experience

Service

Great service

Service

The whole experience went like clockwork.

Service

Seamless service.

Service

I liked the video report on the car’s condition

Service

ONCE I ARRIVED I WAS WELL INFORMED AND DEALT WITH ON TIME.

Service

An excellent professional service provided in impressive modern surroundings.

Service

I have always had excellent service at Sytner Sheffield. Though the move to the new showroom has made it slightly more inconvenient to visit the dealership (offered a lift to work, but not back and had to get at taxi!) - used to walk there.

Service

I was more than pleased with the excellent way LISA BLYTHE rearranged the appointment for my car’s MOT due to the bad weather.

Service

Sytners arranged for the collection of my car, repair and return without any effort on my part.

Service

I was well looked after and all of the work was carried as agreed. My car looked immaculate when I collected it.

Service

The hire car opportunity meant I did not have to wait around for the work on my car to be completed

Service

I received telephone and email updates whilst my car was in for quality enhancements

Service

Excellent new facility

Service

The staff there are so helpful and thoughtful. I can't think of a single thing to suggest that would make it any better.

Service

Customer staff always so helpful

Service

Richard greeted us on arrival and explained what was going to happen; we received a video from Matt, the service technician, after the service, all of which showed how professional Sytner are. The new drive in service facilities are tremendous.

Service

The new business premises in Sheffield are outstanding.

Service

Job well done and within time limits given.

Service

Service was great

Service

Professional, polite and efficient.

Service

Great staff who are all attentive and courteous. Amazing facilities

Service

My car was in for an MOT and I waited at Sytner while it was carried out. I was back on the road again on under 90 minutes

Service

My car was booked in for a service, Had no problems and was done to suit me.

Service

professional staff and quick service turnaround

Service

The new "conveyor" system at the Brightside, Sheffield facility is a great improvement

Service

Customer services need to be looked into.It seems to me the part department does not talk to the service department as a result cancelation of my appointment.On the day I was provided with a different type of the car to mine! also toilets were out

Service

Exceptional service.

Service

Took longer than expected but treated exceptionally well whilst I waited. Love the drive in bays.

Service

Job done quick and easy like the new show room

Service

Helpful information given during servicing

Service

Same as above, very good service but very overpriced

Service

Great quality staff, the new facility is incredible, a genuine pleasure

Service

Could not have been better

Service

No fuss and looked after

Service

Assuming everything continues to work correctly.Good job from the team!

Service

Professional and quick

Service

The new premises are very impressive. Staff are very welcoming and helpful. There are refreshments and a comfortable seating area while you wait.

Service

Level of service at BMW Sheffield was very good when I took the car to have the work done. Pricing policy was not clear however through the call centre when the brake fluid change was booked. Cost more than quoted despite no extra work.

Service

Robert could not have been more helpful keeping me fuly informed throughout the process

Service

Everything was arranged and organised by Sytner effectively and efficiently

Service

Very satisfied. Free loan car for as long as I needed and all work done with out hassle under warranty

Service

The service room kept shutting earlier than when I spoke to a member of staff and I was therefore left with no car for a whole weekend. Completely appalling.

Service

In general I was very impressed with the booking in service and access.

Service

Well looked after by the staff

Service

work completed on time and whilst I waited in very comfortable surroundings. And did not try to do any unnecessary work.

Service

Did not receive my email video report of my vehicle as promised

Service

Everything they have been asked to do has been done to my complete satisfaction.

Service

Service carried out in short timescale requested. Kept fully up to date throughout process. New sheffield garage is excellent and very professional.

Service

When I rang to book the service, I gave the details of what was needed - oil change according to display. Was quoted I think £210. Got to the dealers and the actual cost was £350 as it was a major service. Not impressed

Service

Not completely satisfied with help regarding "connectIdrive"

Service

The new location is stunning and the staff are very professional in every aspect of the way you are treated as a valued customer.

Service

There was nothing wrong with my experience

Service

Whilst I understand the facility and space restrictions at the old West Bar location, I am yet to be convinced that a trip out of the City to Brightside is a bundle of fun.

Service

The service department was excellent, the experienced service advisor kept me informed through the whole process and was a pleasure to do business with.

Service

Everything taken care of

Service

Very attentive

Service

Always a good experience visiting Sheffield. The new location is excellent and the service of my car was dealt with professionally. The new drive in service lane is awesome.

Service

Professional and very pleasant mechanic. Explained everything in detail.

Service

Extremely helpful and professional approach. Excellent new facilities.

Service

Courteous staff. Well informed about vehicle. Emailed video of work.

Service

Service done but I agread to the car been washed but it had large sections missed on the paintwork and the inside was dirtier than when Ieft, the door cards and especially the interior door handles where covered in dirty hand marks and we felt dirty.

Service

I got the service I expected

Service

Excellent facillities, service and friendliness.

Service

Had to bring the car back a couple of times to complete the work.

Service

I got the impression that the car had been given a thorough assessment not simply a 'tick box' list of fluid changes/checks. All was explained clearly for a non technical person such as myself.

Service

Everything happened as promised.

Service

Every question i asked was answered with knowledge and confidence.

Service

Timeliness and keeping me up to date with all relevant information meant that the whole experience was completely painless.

Service

Customer service girl that booked me in was great and we were in and out quickly, Richard as always is professional and looks after us.

Service

Brilliant service.

Service

Excellent service from the body shop but the servicing dept I was waiting for over 50mins to get seen to, while I was waiting more customers came in and I was seem to be pushed back even though I had a 2 1/2 hr drive home on a Friday

Service

they did what was needed!

Service

I have been a customer of Sytner Sheffield since it took over the Hollis Croft premises from Hallamshire Motor Company with whom I had bought BMW's from. On all occasions I have received excellent service and been dealt with by friendly staff members

Service

From the moment I left my car to collection was totally professional in beautiful surroundings staff could not have been more helpful.

Service

Lisa(service dept) and Jon/Jason(tyre man) we’re excellent. Went above what could reasonably be expected

Service

See above

Service

looked after with drinks etc, made to feel welcome and comfortable

Sales

The handover was disappointing. I would have expected some 'VIP' treatment but instead I was asked to wait outside in the cold and rain and the car was driven out to me. I would have liked to have driven my new BMW out of the new showroom myself :(

Sales

Very effeicient.

Sales

The staff at Sytner Sheffield were very professional and provided top quality service through what can be a long winded process of buying a new car!

Sales

Enjoyed the experience and the new venue is excellent

Sales

Can’t fault it

Sales

Again, time and patience from matt...he fired the car up for me whilst I recorded it in the pick up bay, explained all the instruments clearly and there was no rush, very happy.

Sales

The car was exactly what I wanted and the overall experience of the purchase was excellent

Sales

Matt & Bob were both helpful friendly and didnt faff about with things I wasnt interested in

Sales

No fuss, I was kept informed of delivery date and collected the new car as arranged

Sales

Danny wood was extremely helpful and an asset to bmw

Sales

Our sales person was fabulous. He found us the car of my husbands dreams and provided an outstanding hassle free service.

Sales

Well organised, understanding of customer requirements, quick response, clear explanations.

Sales

The new centre in Sheffield is the best car show room I have ever been in

Sales

Exceptional service from very start to collection of my vechicle

Sales

Experience was very relaxed and stress freeSalesman (George) was very professional and not pushy in any wayBusiness Manager (Paul) was equally very professional and not pushyShowroom was warm, welcoming and easy to access

Sales

Great showroom and customer service.

Sales

The new centre in Sheffield is outstanding. Great facilities and service

Sales

Support and service excellent.

Sales

Great facilities, car presented really nicely and on time.

Sales

Great presentation, helpful team and lovely environment.

Sales

Once my order had been made, I was kept informed of progress and when I went to collect my car, I was shown all the workings of the various controls, which made me comfortable and confident driving away.

Sales

In September last year I moved away from BMW to purchase a new Landrover Discovery. The experience was not good from purchase and then into post ownership support. It made me appreciate the service I had come to expect as standard from BMW

Sales

New state-of-the-art centre at Sheffield. Good salesman.

Sales

Good communication

Sales

Completely satisfied.

Sales

David Smith took the time out to make sure that I got the car I wanted he also helped with sorting out my personalised number plates

Sales

The new Sytner garage in Sheffield is very impressive, and all the staff are friendly and helpful. I was particular impressed with the friendliness and help I received from Sales Assistant Matt Jagger and Parts Manager John Tye

Sales

Same as I previously said George Lott was excellent. I great ambassador for BMW. The new Sytner premises are out of this world and reflected the prestige nature of BMW.

Sales

Nothing is ever a problem especially Paul castleton who always deals with my exacting challenges as for Paul smith watch your job mr castleton what no flowers for my wife I will never here the end of it

Sales

I visited the new sheffield dealership and it’s unbelievable, loved every minute of the experience and Andy Payton the sales man is a dream to work with.

Sales

As i said in answer 1 totaly satisfied with everything

Sales

Perfect!

Sales

Superb state of the art facility, most impressive makes you walk in with pride in your purchase.

Sales

Great all round service from first visit to picking me up during the bad weather to collect my car on time. Couldn’t have been happier. Great service from David Smith

Sales

There’s a warm welcome on arrival. Hot drinks and great tv to view. The cars on display are excellent. There’s the full range but not necessarily every model in every colour.

Sales

Everything went through quickly, they prepared the car within a few days and the Salesman stayed in contact making sure that we provided everything we needed to pick the car up when we had agreed.

Sales

Every effort was made to ensure that everything was covered. A thorough job was done to ensure that we were comfortable and that the process was tailor made to meet our needs and levels of technical understanding.

Sales

Superb new dealership in Sheffield .Best one we have ever visited.

Sales

Because the car and staff are a pleasure to work with

Sales

It is solely for Mr Andy Patton’s efforts and helpfulness. He provided the car very quickly. Then he explained everything about the car. He made the purchase very easy.

Sales

Once ordered good communication. App for tracking orders would be useful - other manufactures do. Good handover in the fantastic new showroom. Premium paint protection - e.g. ceramic is a cost option I would take. Not convinced with Autoglym lifeshin

Sales

Matt was very helpful and attentive to all my needs, I only met him when I picked up the car so doing the entire transaction over the phone was seamless.

Sales

Great service and products requires great feedback!

Sales

Staff polite, courteous and knowledgeable.

Sales

The salesmen were confident and very knowledgeable, and answered every question i wanted to know.

Sales

very friendly and knowledgeable staff, very comfortable environment.

Sales

The service met my expectations, commensurate with the brand

Sales

State of the art showroom. Extremely comfortable surroundings. Great service and experience. Hand over rooms are brilliant.