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ABOUT SYTNER SHEFFIELD.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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YOUR NEW SYTNER SHEFFIELD IS NOW OPEN.

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Meet the team

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Nigel Marsh

Managing Director
  • Years in the company 9

Carl Shaw

General Sales Manager
  • Years in the company 3

Adrian Cox

New Car Sales Manager
  • Years in the company 1

Dave Garner

Used Car Sales Manager
  • Years in the company 8

Jason Cole

Service Manager
  • Years in the company 17

John Tye

Parts Manager
  • Years in the company 13

Elaine Dickinson

HR and Customer Relations Manager
  • Years in the company 42

Ian Turner

Retailer Accountant
  • Years in the company 18

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Could not find fault with either work or efficiency

Service

Great service from the minute you pull up

Service

Technician that worked on the car was excellent.Had issues with Richard Holmes regarding the cost and what I wanted doing.

Service

Exemplary service, information and personal attention

Service

Customer service on the day was great. However as well as my comments on Q1, we were sold the vehicle on a long life servicing basis which is clearly not the case as our car was at 11k miles. And I don’t agree with the ‘it’s how it’s driven’ excuse.

Service

Honest customer service with no push on additional work.

Service

Based upon previous comments in Q1

Service

Very pleasant people and premises. I thought the cost of my service earlier in the year was reasonable, but the cost of identifying and replacing the defective part is high.

Service

All the staff were friendly and helpful, everything worked to plan and the new facilities are brilliant

Service

Personal and polite staff.

Service

always satisfied with the servie

Service

Very friendly and quick

Service

Efficient service,

Service

the job was done to time

Service

Good service and time

Service

Excellent facilities while waiting. Car returned valeted.

Service

Courteous and helpful staff Pleasant waiting area

Service

The service was completed efficiently, pleasantly and professionally. I was kept in touch with progress at every stage, which enabled me to complete other duties whilst waiting.

Service

My vehicle was returned with dirt on the cream leather, loan vehicle while my car was being serviced was manual rather than auto, and although the dealer had attempted to clean, a previous customer having smoked in the car was noticeable.

Service

Unfortunately the work completed required a follow up visit due to a faulty component that subsequently had to be changed

Service

I was contacted in advance to ensure that I knew how to access the Service Centre

Service

They explained everything and kept me in informed at all the times

Service

Quick, efficient, pleasant service... Stunning surroundings - the garage is very clean and tidy and chock full of cars to look at whilst dreaming - and washed down with plenty of free coffee... What more can you ask for?

Service

Very impressed with the facilities and staff. Good level of service. By far the most impressive dealership site I have ever seen.

Service

It is a pleasure to deal with Sytner. My only wish is it would be better, more consistent and convenient to have your own Advisor so they are aware of your requirements.

Service

Seemed to do excessive miles. 20 miles done to listen to a rattle noise. Suspicious as to where it's been...

Service

Courtesy car or pickup/drop off service would be useful

Service

Service staff were helpful but problems not resolved.

Service

Excellent

Service

No problemd

Service

no complaints with service

Service

Nice friendly staff.

Service

car booked in to suit me no scary experiences when I got the bill and I was kept informed every step of the way even a video, car completed on time excellent

Service

It was just as described, service within 2 hours. Coffee and Wi-Fi ensured an uninterrupted business working day

Service

I drove in to the new service area and was warmly great by a member of staff.

Service

Faultless

Service

the new site is amazing and staff are always helpful and professional. My car was promplty fixed and nothing is ever to much trouble.

Service

From the booking to the pick up, all went smoothly and the staff interaction was excellent

Service

My concerns were taken seriously. Had a road test with the Head Technician.Although one problem was rectified I didn't get any feedback re noise problem that was making me unhappy so don't know the outcome of the investigations/remedial action taken

Service

Good facilities, nice environment and friendly helpful staff.

Service

I have been reporting a bust boot release switch in the drivers door, takes 21/2 years to fix as no recorded of it every time I book inWhen the jobs carnt be completed at the time of visit I never get called back to rebook

Service

Trustworthy I was even sent a video showing what had been done

Service

Fixed the problem in a short time. However, still a bit surprised that arose in the first place

Service

Good service and I was looked after while I waited.

Service

Detailed video by technician

Service

Overall very professional service with friendly and knowledgeable staff.

Service

The valet left a little to be desired But that’s the only improvement notice I have. The staff were all excellent.

Service

The service experience was second to none. I was able to wait for my vehicle in luxurious surroundings and conduct my day to day business requirements.

Service

Car was serviced and cleaned inside 90 mins. Perfectly presented and the internal staff were on hand for beverages and any assistance I needed.

Service

Work appears to have been carried out competently but staff unable to explain exactly what updates had been done

Service

Very easy process, great attention to detail, also I like the vehicle health check video.

Service

Detailed feedback about the state of the car and what had/might need to be done

Service

Friendly staff and really looked after my needs.

Service

Very impressed with the commitment of the staff. Very good interpersonal skills Staff enjoying a wonderful working environment in a new dealership. Got the distinct impression the loved coming to work!

Service

Efficient. Lovely showroom to have a look around.

Service

Very satisfied because we were well treated. The car was also well treated! Everything was on time and we were kept informed of progress.

Service

Good service

Service

Excellent customer service any problems and they were solved, friendly staff, very impressed with the new premises

Service

Excellent all round.

Service

All issues I had were dealt with - Staff 100 %

Service

Excellent service 110%

Service

Efficient and met expectations

Service

Very satisfied with service experience

Service

Sheffield bmw were very friendly and helpful and rectified an issue very quickly and satisfactorily

Service

I was greeted with a smile first thing on a Monday morningI was kept up to date by Richard on what was happening and what time the work was expected to be completed by

Service

For the price you pay a piece of cake instead of a biscuit with my coffee would of been a winning 5:5 service

Service

Carried out video survey on condition & then managed to carry out a unscheduled service

Service

Again as above. All aspects of car servicing explained. The 'drive through' facility seems really good in every way. Cafe and comfort whilst waiting - really good. I was able to look at the video report on my laptop whilst I was there

Service

no, i don't want to change to 5/5 and i'd like to submit this without it constantly bouncing back!

Service

I was tol the car was nearly ready and just needed washing. I then waited over half and hour and the car had been washed but not very well at all.

Service

My query got dealt properly. Put my mind at rest.

Service

Experience was very smooth and slick. Whilst my car was serviced, I was well looked after with drinks and an area to work in.

Service

The new service centre experience is amazing!

Service

great job and location

Service

The MOT was dealt with without fuss and the car returned cleaned and vacuumed.

Service

Service representative was helpful to resolve my issue with incorrect tyres.

Service

Excellent service especially from Richard who helped sort out my emergency car tire issue.

Service

Friendly and professional staff. New premises far better than the old building.

Service

Great communication with Scott, who kept me informed regarding the work that needed to be carried out. The video from the service technician was really useful so I could see first hand what work needed to be carried out.

Service

Customer service was excellent

Service

a very good experience at the new premises

Service

No issues with the service itself; video of the inspection received and welcomed; service assistant polite and courteous, but the fact that the initial reaction to my request for the car to be collected was absolutely negative, only 3.5 can be given

Service

Meet and greet, coffee, excellent service throughout.

Service

Completed everything required.

Service

Well organised and informed throughout the cars annual service.

Service

From booking in, to confirmation, the meet and greet then the after care from Sytner everything was fantastic. Scott from the service team did everything he could to make it a great experience (despite my car having issues which can be stressful!).

Service

Very professional and was looked after through the handover to collection

Service

kept well informed whilst in pleasant and comfortable surroundings.

Service

The fault with my car was dealt with and fixed

Service

All very smooth and plenty of contact

Service

Took my car in early 8-15 am to have it assessed (cruise control failure) was told parts would not arrive till 1-30 pm finally got home 4-30 pm although helpful James in service kept me informed throughout

Service

Brilliant staff, excellent facilities, everything on time,a bit expensive but a prime example that you get what you pay for. Service adviser Scott Walker certainly believes that customer is king.

Service

Very

Service

Sytner Sheffield was absolutely fantastic, the way the service staff dealt with me from me driving into the drive thru service area to finish was second to none. The new facility at Sytner Sheffield is out of this world, what a joy it was to be there

Service

Everything was done quickly and to my timeframe

Service

Trouble free

Service

I was kept fully informed about the condition of my car.

Service

Fabulous new facility, on a damp wet morning I didn't even get my feet wet with the drive in centre. Quick and easy drop off and pick up.

Service

New facility is amazing. New staff were terrific too

Service

The staff were very friendly and courteous, all was explained and talked through. the whole experience was very pleasant.

Service

All questions answered and any concerns dealt with efficiently.Michael and Paul were professional and helpful.

Service

See above. Now that I know what to expect I will be better prepared next time.

Service

I contacted Jason Cole regarding some problems I had with my car and he has been very understanding and professional , making me feel like nothing was too much trouble and the technician was also caring and knowledgable

Service

Excellent service from start to finish. Find the Vehicle Health check video very useful and informative. Michael Radford the mechanic explained on the video any issues, able to show this to my partner.

Service

Just the expense

Service

Very efficient

Service

very satisfied until I saw that the wheels had not been cleaned to a high standard that I would expect from a company such as yours.

Service

The service was carried out effectively and efficiently. However, I requested a quotation for some minor body work repairs. The inspection was carried out but I have still not received the estimate some 10 days after the event.

Service

It means a lot just to take your car in and everything is sorted for you.

Service

Staff were very accommodating and able to fit my service in whilst I waited for the car despite not being advised beforehand.

Service

Every thing went to the given time scale

Service

The service I received from Sytner Sheffield was first class, from communication to fault diagnosis and repair.

Service

The new showroom in Sheffield was great, however it does seem like you are just a number, in and out as quick as possible. Always get a bottom of the range mini as a courtesy car, not great when you drop of a 5 series and have clients to pick up.

Service

My service was dealt with by Scott walker at Sytners in Sheffield, he made the whole experience straight forward, no hassle and a pleasure. He was very helpful and so understanding. A credit to the company.

Service

No issues at all

Service

As above. Danielle Bennett!!!!!

Service

Clear pricing, easy to use web site and good communication from service staf.

Service

My sales contact Toby Langdale is always a pleasure to work with.

Service

Really impressed with the overall impression.

Service

I am completely satisfied with the service experience. However there is an outstanding question regarding the cost of the service as the paperwork didn't reflect my belief that service had been included foc as an incentive for me to buy the car.

Service

The service was first class. This was my second visit to the new facility having previously been with Chesterfield for many years.

Service

I was well looked after by Richard Holmes, explained all that was happening.

Service

Richard Holmes & Kerry Watts delivered an excellent customer experience, exceeded my expectations and cannot fault.

Service

Fabulous customer service

Service

Because the people were very courteous and helpful.

Sales

The new site is very impressive!

Sales

All the BMW Staff I had dealings with were very friendly competent and professional.

Sales

Did not feel pressured to any deal staff always helpful and knowledgeable

Sales

Great service by all staff I dealt with. I knew what I wanted and came to a great deal that was tailored to my needs.

Sales

Not a pushy sell but very informative, and helpful. Took the time to explain everything & answer my questions.Kept informed during the build process and the delivery date for the car.A lot of sales guys could learn from this chap (David Smith).

Sales

The sales process was largely done by email to support my travel, which I have found many shy away from. George put a lot of effort into finding a car that met the majority of my requirements. They guys stayed past 7 to deliver the car too!

Sales

for all the reasons stated above and the new show room experience in Sheffield top draw

Sales

George Lott.- Brilliant

Sales

Simple, friendly and non-pressured process, a good reflection on the quality of the car

Sales

Toby and Paul in the Sheffield branch were both excellent. As we were purchasing the vehicle with optional extras and also without physically viewing it Toby really went over and beyond by making videos for us! The car reveal could have been better.

Sales

No pressure sales, but informative buying process. A no rush extended test drive was given to us which helped seal the deal as we could explore the car and its features. Handover was smooth and professional by Toby. Couldn’t have asked for more.

Sales

Although the car arrived with the wrong spec, Danny and Paul sorted everything out - they were amazing!

Sales

The sales person was helpful and listened

Sales

I was keeped well informed from beginning to end

Sales

couldnt have been anymore welcomed as nothing too much trouble

Sales

Stunning new dealership at sytner sheffield, the handover rooms are ace and I loved the fact that all that range of bmw's can be viewed

Sales

Easy going style with no hard sell on gap insurance etc

Sales

The environment, facilities and staff made it a pleasurable experience.

Sales

See above. Mark Billingsley was first rate in handling the transaction.

Sales

Synter is a great building! really nice environment

Sales

all the staff were friendly and helped out with the handover; which wasn't easy when dealing with Black Horse finance company and transferring a personalised number plate, within the space of a week!I doubt I could have done that as easily elsewhere

Sales

Because in totally satisfied

Sales

looked after with drinks etc, made to feel welcome and comfortable

Sales

Very helpful and nothing was to much trouble.

Sales

Things were clearly explained to me, but i was not happy that i was charged "Delivery Fee" when i went to the dealership to collect the car myself.

Sales

Very effeicient.

Sales

Other than the car not making the agreed handover date everything went as planned

Sales

The staff at Sytner Sheffield were very professional and provided top quality service through what can be a long winded process of buying a new car!

Sales

Enjoyed the experience and the new venue is excellent

Sales

Can’t fault it

Sales

Again, time and patience from matt...he fired the car up for me whilst I recorded it in the pick up bay, explained all the instruments clearly and there was no rush, very happy.

Sales

The car was exactly what I wanted and the overall experience of the purchase was excellent

Sales

Matt & Bob were both helpful friendly and didnt faff about with things I wasnt interested in

Sales

No fuss, I was kept informed of delivery date and collected the new car as arranged

Sales

Danny wood was extremely helpful and an asset to bmw

Sales

Our sales person was fabulous. He found us the car of my husbands dreams and provided an outstanding hassle free service.

Sales

The new centre in Sheffield is the best car show room I have ever been in

Sales

The new centre in Sheffield is outstanding. Great facilities and service

Sales

Exceptional service from very start to collection of my vechicle

Sales

Support and service excellent.

Sales

Experience was very relaxed and stress freeSalesman (George) was very professional and not pushy in any wayBusiness Manager (Paul) was equally very professional and not pushyShowroom was warm, welcoming and easy to access

Sales

Great showroom and customer service.

Sales

Well organised, understanding of customer requirements, quick response, clear explanations.

Sales

Great facilities, car presented really nicely and on time.