Loading...

ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

Read

The new BMW 5 Series Touring

Read

THE NEW BMW i8 PROTONIC COLOURS.

Read

BMW wins three awards at the 2017 fleet world honours

Read

Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

Read

Success for Sytner at the BMW Retailer of the Year Awards.

Read

BMW i3 Service Inclusive

Read

ROAD TAX CHANGES 01/04/2017

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Nigel Marsh

Managing Director
  • Years in the company

Carl Shaw

General Sales Manager
  • Years in the company

Adrian Cox

New Car Sales Manager
  • Years in the company

Dave Garner

Used Car Sales Manager
  • Years in the company

Jason Cole

Service Manager
  • Years in the company

John Tye

Parts Manager
  • Years in the company

Elaine Dickinson

HR and Customer Relations Manager
  • Years in the company

Ian Turner

Retailer Accountant
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was a pleasant and professional experience with a satisfactory outcome.

Service

Fast professional service, attentive and well looked after

Service

gave me run down on service history told me what I needed on my service got on with job . and gave me loan of courtesy car

Service

Although my problem was dealt with quickly and efficiently with the reception and mechanics the cleaning of my vehicle afterwards was very poor. Exterior a bodywork and the wheels were still dirty and the inside of the door frames were extremely filt

Service

Work completed on car to usual high standard

Service

Very efficient and courteous service from Richard. A pleasure to deal with.

Service

As the car had an MOT it was fixed in order to pass the MOT and all ready to go no issues at all and a good service.

Service

Well organised, efficient and competively priced. Can’t really complain.

Service

My car was recovered in by BMW Emergency assistance. Early on the following I was contacted and the fault was explained and what was going to be done to rectify it. The car was returned in less than 2 business days

Service

job done well, on time, efficient and friendly. Again Richard had time to discuss and advise well. Friendly chap.

Service

The work took about an hour longer than expected, but other than that was as planned. The delay meant that I got stuck in rush hour traffic trying to get home. The delay was however handled well by Richard

Service

You could not have made anything any more simpler or convenient.

Service

They do what the say to a high level of competence

Service

Delt with my request

Service

My problems listened to and rectified

Service

I got the job done efficiently and the car was returned valeted as well, the dealership were very friendly and competent.

Service

Kept informed of progress though out and additional work required was carried out in a timely manner.

Service

The vehicle check should include the handbrake, especially since I specifically mentioned it when handing over the keys, but, after driving away, the handbrake is still not 100%.

Service

Again more than just helpful bent over backs

Service

Staff just care about giving good old fashioned service

Service

First class from booking my service to picking my newly serviced car back up and well within the time span given.

Service

Rich Holmes. Excellent customer service

Service

No problems at all

Service

Everything completed as promised

Service

Sadly, my request for a replacement car was either not logged or forgotten, the time I was given for car collection was over 1 hour late which impacted on my day. Contracted service pack not honoured

Service

I'm very satisfied with the service my car was given although there was one thing that got missed which i mentioned when booking it in - my rear windscreen washer doesn't work (the wiper does but no liquid comes out).

Service

Service was done to my complete satisfaction.

Service

Looked after by everyone who I dealt with cannot speak highly enough of all concerned

Service

I was told my car would soon need new tyres. They offered to fit them at a price much higher than I was quoted elsewhere. When I informed them this I was immediately offered a cheaper price. Why not just offer a realistic price in the first place? Nt

Service

Fast service and nice courtsey car

Service

The minor bumper smart repair was good but 3 cables were disconnected from the front in-car camera for some unknown reason

Service

Staff at Sytners, Sheffield are polite and helpful. Nothing is too much trouble for them.

Service

Very polite staff with excellent customer skills

Service

The service was good, but I was pressurised to purchase a new tyre after you found what looked like 2 nails in the tyre. I took the car to my local tyre retailer and he found that both nails hadn't puctured the tyre and everything was ok

Service

Very happy with the work done and the customer service was as always excellent, I was kept upto date with work done and checked up on the day after. One tiny issue was the carpets weren’t vacuumed in the back of the car. The outside was cleaned well

Service

The whole experience was excellent, I was kept fully informed of progress

Service

BMW exceeded all our expectations, they go over and above in every way.

Service

They were very knowledgeable, accommodating and kept me informed.

Service

As above. Nice to be able to view the service

Service

Good service experience but £550 is very expensive for a service and MOT so will have to consider other options in the future.

Service

Prompt, timely and decent value for money.

Service

The lady on the service desk gave me good advice which in the end worked out saving me money

Service

A great service from start to finish. Video is gimmicky but actually a nice touch

Service

My experience with Sytner BMW has been very good, on service and cost, the best I have come across.

Service

Nothing to fault on.

Service

Quickly dealt with and courtesy car provided

Service

I don't think Sytner's service could be bettered

Service

There are a few niggles with the car rather than the service we have received from Sytner. 1 The car allows fumes from the car in front to enter the cabin even when the vent is closed before approaching any vehicle. 2 The seats are difficult to adjus

Service

friendly and informative staff, car dealt with at agreed time and car returned cleaned inside & out.

Service

Everything went well.

Service

As above

Service

efficient, prompt

Service

Friendly and always professional Especially Dean and Richard Holmes

Service

Car was returned with a number of my settings removed/re-set, which took some time to set back up. Also, I requested that the BMW badge on the boot was looked at, as it is corroding, and I am still waiting for call back on this issue.

Service

As above.

Service

Car collected and returned checked and valeted

Service

I had to have a non warranty item rep!aced on my vehicle which I had only owned for four months. This was frustrating but the reason for this was explained to me. I was able to have the work carried out on a Saturday which was very convenient for me

Service

Software update lost all my settings / preferences eg as door unlocking telephone speed-dials etc.. I've had to re-program it all. A back-up should be made before the software update, then re-installed after.

Service

All staff are very friendly and helpful

Service

All went to plan and well communicated

Service

As above

Service

Sytner hid behind BMW and ther warranties

Service

As above.

Service

Had to wait 30 mins to be seen, despite having an appointment for 8:00am. Other Customers that arrived after me were seen first.

Service

collected my car which was a great help :-) Impressed with the video of the service and the information provided by staff.

Service

There professionalism and excellent work on your car

Service

Always do a good job. Preferred when bookings were not via a call centre. Recent work relates to electrical faults which I do not think should have happened.

Service

Very professional

Service

Professional and thorough

Service

Service staff were polite knowledgeable service was completed in good time. overall a good experience. Thank you Sytner Sheffield.

Service

I arrived at 12, told the car would not be ready before 3.30. Then told the car had only just been started on and it would be nearer 5.which launched me into rush hour to return to Doncaster. The MOT video described a large dent - no such damage.

Service

The reception is A1 when dropping the car offBut always I have to wait for various reasons when picking the car up...

Service

slight problem with courtesy car being dirty

Service

Kept informed of progress from initial booking to collection of vehicle when the work was complete. Richard the service advisor was very professional.

Service

Always get excellent and personal service

Service

Would have been 5 stars but the service took about an hour longer than I was led to believe so I was waiting in the showroom for a while. But the car was left in immaculate condition, and the last-minute issue I reported was fixed.

Service

Easy to arrange appointment through service contact. Prefer to deal with same service person. Problem sorted efficiently with no other issues.

Service

I brought the car in to check as there was a warning light displayed about brake problem. The car was returned to me but the warning light was still showing. Warning light had been reset, but the issue was a fault sensor. had to bring the car back.

Service

Thorough job plus very clean car at end

Service

Not sure why next service is set to 3100 miles

Service

Fun, friendly staff. They knew who I was when I walked in, was offered a coffee, and they offered to pay half my cab fare for the 5 mile journey home. I was pleased the car was polished to a good standard after the service.

Service

Great service. Responsive and kept me updated throughout.

Service

Problem sorted quickly.

Service

Polite and attentive staff. Good service

Service

Parking was mildly chaotic due to the building work behind premises. Can't wait to experience your new premises

Service

As above

Service

Only downside I think it's to expensive .

Service

The staff go out of their way to ensure the experience of having your car off the road is as painless as possible. Courtesy calls prior, during and and post service, welcomed on arrival, first class

Service

Appt made for 8am but not seen by anyone until 8.15 which meant I was rushing to get to work in time

Service

The staff

Service

All want to plan with no problems

Service

could not fault the dealership or staff

Service

Good service but they could not accommodate my request for a Valet

Service

Video of service not worth doing - short and with little information. Car not ready for when I asked.

Service

Car was ready for the time I specified, polite staff on the service desk and the offer of tea or coffe.

Service

Booked car in for a service, asked them to take a look at the clock because it was not holding time. Got the car back and nothing had been done about the clock still have to reset it everyday.

Service

Excellent staff and service

Service

After a previous negative experience trying to buy a car at Synter, this was such a relief to be treated with such consideration and care. This is a great relief for me as was anticipating problems.

Service

I still have a faulty gearbox. Sytner are no longer interested in resolving.

Service

Excellent customer service. Excellent pre sale car preparation. Expensive.

Service

As above I have been with you for years now always good service.

Service

Brilliant service

Service

same as above

Service

Toby Langdale is a credit to the BMW Group as he fully pursued every avenue to ensure I received the car and finance agreement I was looking for.

Sales

Brilliant customer service

Sales

Couldn't fault it at all, excellent

Sales

Would have been 5 stars if the interior of the car had not been sprayed with Autoglym products that have over sprayed on the windows causing noticeable fogging.

Sales

all sytner staff were friendly and helpful.

Sales

Although my first contact was a speculative visit, I was always treated as a serious customer in a professional and courteous manner.

Sales

On each occasion I was well treated, dealt with patiently and treated as a person

Sales

Pleasant helpful staff

Sales

Friendly company who regard customer care and support highly.

Sales

Faultless service from everyone involved .They were courteous ,friendly and very helpful. I cannot speak highly enough of the people at Sytner Sheffield. They were all excellent and it made the experience very straightforward and pleasant.

Sales

The salesman George was very professional and knowledgeble

Sales

From order to delivery everything was easy and would definitely recommend to family and friends

Sales

I was always given full attention by staff, with refreshments offered, but also never rushed. Every question answered to the fullest extent

Sales

Completely met my expectations and beyond

Sales

I was a little disappointed with the presentation of the car on collection, the car was dirty, I had to clean the windows inside the car when I got home.I was also disappointed BMW now do not provide 7 days insurance cover when a car is purchased.

Sales

Final deal and vehicle exceeded expectations

Sales

Danny in sales and Paul in finance were both excellent

Sales

Dealt with centre previously all ways a pleasure to deal with

Sales

Andy Paton never fails to deliver. Each and every time he helps us make the correct decision. First class service as usual.

Sales

Everything was timely, friendly and efficient

Sales

again the service was excellent, Andy Paton listened to my wants and needs and did everything to fulfil them and made the process a pleasure

Sales

George and Guy were very professional with all aspects but also George took time to explain all operations of the car

Sales

Excellent, loved the handover, the most detailed handover, really appreciate it

Sales

A fantastic service from beginning to end

Sales

The whole experience

Sales

The handover experience was a pleasure and the staff were very attentive and made sure the whole process ran smoothly. As usual the vehicle was under lights and you were made to feel like your vehicle was the most important one in the place.

Sales

Salesman was very helpful and knowledgable. Made to feel like it was a special day when collecting the car.

Sales

We contacted the salesman, Mr. Danny Wood, and changed a few items to the specification which were readily agreed.We had to wait a little time for delivery and as we had sold our car privately, the dealership loaned a car until our new one arrived.

Sales

Order placed and everything completed when said

Sales

The team were brilliant! As a first time BMW customer (and a defected, long time Audi customer!) the experience was nothing short of perfect, and a great taste of a long relationship with sytner/BMW.

Sales

As above. All round great service

Sales

Having spent nearly £40,000 I would have expected a tank of fuel, but there was so little in that the salesman took it out to put some in - only took it to a quarter tank though

Sales

The whole team worked together to provide a great service

Sales

Very thorough explanation of the car features. More in depth than any other cars I have purchased previously from other dealers.

Sales

Clearly the dealership is going through a lot of upheaval given the planned move however this did not affect our experience in any way.

Sales

Everyone smiled and were very pleasant to deal with.

Sales

see above

Sales

Handled very professionally

Sales

Everything was handled with customer satisfaction as the focus

Sales

as above - lovely car , great advice

Sales

Good service, however the car could have been better prepared for collection, my car still had patches of a sticky residual on the bodywork that required WD40 to remove.

Sales

Very quick and easy hand over of vehicle

Sales

Sytner Sheffield and Andy Paton in particular were superb during the sales process. The team took the time to thoroughly investigate finance options based on my needs rather than pushing an inappropriate PCP like other dealers have.

Sales

As per my last comments, Great service, delivered the car on time and as ordered

Sales

It took several visits over a period of months to arrive at the deal I was happy with. I just wonder if this could have been achieved more quickly. Having said that I cannot fault the professionals I dealt with throughout the purchase.

Sales

Was kept up to date on the progress of my car, wasn't pestered when I was making my final decision.

Sales

Everything went smooth and I was treated well every step of the way

Sales

Always feels very organised, slick, easy, gives me great comfort and trust. Went back as dealt with Paul Castleton in past years and he and David Smith were a dream and did what I felt was a great deal and an easy deal to do.

Sales

As above. George Lott in particular was very friendly and helpful

Sales

For the same reasons as 1.