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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Nigel Marsh

Managing Director
  • Years in the company

Carl Shaw

General Sales Manager
  • Years in the company

Adrian Cox

New Car Sales Manager
  • Years in the company

Dave Garner

Used Car Sales Manager
  • Years in the company

Jason Cole

Service Manager
  • Years in the company

John Tye

Parts Manager
  • Years in the company

Elaine Dickinson

HR and Customer Relations Manager
  • Years in the company

Ian Turner

Retailer Accountant
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very professional

Service

Always do a good job. Preferred when bookings were not via a call centre. Recent work relates to electrical faults which I do not think should have happened.

Service

Professional and thorough

Service

Service staff were polite knowledgeable service was completed in good time. overall a good experience. Thank you Sytner Sheffield.

Service

The reception is A1 when dropping the car offBut always I have to wait for various reasons when picking the car up...

Service

Kept informed of progress from initial booking to collection of vehicle when the work was complete. Richard the service advisor was very professional.

Service

slight problem with courtesy car being dirty

Service

I arrived at 12, told the car would not be ready before 3.30. Then told the car had only just been started on and it would be nearer 5.which launched me into rush hour to return to Doncaster. The MOT video described a large dent - no such damage.

Service

Always get excellent and personal service

Service

Would have been 5 stars but the service took about an hour longer than I was led to believe so I was waiting in the showroom for a while. But the car was left in immaculate condition, and the last-minute issue I reported was fixed.

Service

Easy to arrange appointment through service contact. Prefer to deal with same service person. Problem sorted efficiently with no other issues.

Service

Thorough job plus very clean car at end

Service

I brought the car in to check as there was a warning light displayed about brake problem. The car was returned to me but the warning light was still showing. Warning light had been reset, but the issue was a fault sensor. had to bring the car back.

Service

Not sure why next service is set to 3100 miles

Service

Fun, friendly staff. They knew who I was when I walked in, was offered a coffee, and they offered to pay half my cab fare for the 5 mile journey home. I was pleased the car was polished to a good standard after the service.

Service

Great service. Responsive and kept me updated throughout.

Service

Polite and attentive staff. Good service

Service

Problem sorted quickly.

Service

As above

Service

Only downside I think it's to expensive .

Service

Parking was mildly chaotic due to the building work behind premises. Can't wait to experience your new premises

Service

The staff

Service

The staff go out of their way to ensure the experience of having your car off the road is as painless as possible. Courtesy calls prior, during and and post service, welcomed on arrival, first class

Service

Appt made for 8am but not seen by anyone until 8.15 which meant I was rushing to get to work in time

Service

All want to plan with no problems

Service

could not fault the dealership or staff

Service

Car was ready for the time I specified, polite staff on the service desk and the offer of tea or coffe.

Service

Video of service not worth doing - short and with little information. Car not ready for when I asked.

Service

Booked car in for a service, asked them to take a look at the clock because it was not holding time. Got the car back and nothing had been done about the clock still have to reset it everyday.

Service

Good service but they could not accommodate my request for a Valet

Service

Excellent staff and service

Service

I still have a faulty gearbox. Sytner are no longer interested in resolving.

Service

After a previous negative experience trying to buy a car at Synter, this was such a relief to be treated with such consideration and care. This is a great relief for me as was anticipating problems.

Service

Excellent customer service. Excellent pre sale car preparation. Expensive.

Service

As above I have been with you for years now always good service.

Service

Brilliant service

Service

same as above

Service

Friendly and helpful staff, polite and knowledgeable. I really hope this doesn't change when you move to your new fancy facility!

Service

Everything was tip top. The service received was brilliant. The customer service was excellent.

Service

Can't fault anything

Service

Richard in the service department was beyond helpful. Can not praise him enough for his help. However, the vehicle was not repaired.

Service

It was only a minor reset, I will comment once I have had a full service.

Service

Excellent personal attention.

Service

Very good service as I had to leave the car for a health check and the receptionist asked how I was getting home and offered to call a taxi for me, when the taxi had reached my house the driver said BMW had already pre paid for the taxi. Very happy!!

Service

Would be completely satisfied if I was given a allternative hire car, maybe M4 or somthing lol

Service

My only complaint is you're not cheap. But I guess you get what you pay for.

Service

I was very satisfied with the whole experience of getting my BMW repaired at sytners Sheffield. I was kept informed throughout the process of what was happening with my car. The video you send showing the health check is fantastic!

Service

Everything went well, from booking in at last minute on my part to good communication on the day

Service

Quick, professional and easy.

Service

Friendly knowledgeable service.

Service

Professional friendly service.

Service

Sytners are always helpful friendly and make you feel welcome

Service

Same as 1.

Service

*

Service

Collected my car Was cleaned and serviced I was advised my tyre was dangerous and it was changed with the car returned to me

Service

Great customer service

Service

Still waiting to hear back from Ben at Sytner on a warranty issue (3 weeks on)

Service

Polite friendly service with up to date reports

Service

See above note.

Service

Not supplied with temporary vehicle as expected, resulting in my plans for the day being ruined. After complaining to service manager an offer of recompense was made, although I would prefer an acceptable level of service to this option.

Service

All of my demands were met

Service

After pointing out that the problem developed after I fitted a headlight control unit Sytner took 2.5 days to retify the problem which simply required reprogramming. Even more annoying after I asked the customer service this before booking the car in

Service

Vehicle fixed quickly

Service

Efficient, and professional.

Service

Video and report on servicing textedAll times were adhered to

Service

Only slight hiccup was the courtesy hire car company getting in touch who I wasn't aware were supplying the vehicle

Service

As above, nice coffee facilities.

Service

Really liked the 'Pick up & Drop off' service, a great idea. The service is just a little overpriced.

Service

FULLY SATISFIED FROM TELEPHONE CALL TO ARRANGE THROUGH TO PICK UP

Service

The car was collected and delivered promptly and efficiently. The computer update was completed to satisfaction.

Service

The process of booking car in was easy , the visit to service centre in Sheffield was efficient . Staff were polite and friendly

Service

Easy to deal with and accommodating

Service

I would have been completely satisfied as the service was excellent as always except i worked form the waiting area and had nothing but trouble with the wi-fi. I ended up tethering from my phone. not a big deal but nevertheless frustrating.

Service

As above

Service

The video explains what has been done to the car which includes a very interesting

Service

Plenty of good communication from the Service Department. Nothing is too much trouble. Great customer service.

Service

As above

Service

They make you feel looked after from the moment you enter the car park.

Service

Car needed new tyres that weren't in stock and I had to wait three hours to get them although they did 'almost' price match.I would have liked a free alignment check as I'd only had the car a few months and the tyre wear was unusual.

Service

Excellent and effective.

Service

see item 1

Service

The car faulted, taken to dealer. Instructed to collect as no fault to then fault hours later. Explained to engineer car required driving to heat up but just left to idle. When road tested faulted...

Service

Great service from all members of staff. Access to the site and visitor parking should be better and made hassle free.

Service

Service reception excellent and very helpful. Service manager and Master Technician also ex Ellen and. Dry helpful.

Service

Always have been courteous and prompt

Service

I was seen as soon as I arrived and given a lift to work as promised within 5 minutes of arriving which was great. Andy was polite and efficient as always and the person who drove to work was very friendly.

Service

Service carried out quickly and efficiently

Service

The mechanic was very helpful and polite

Service

As above with an added courtesy car

Service

Dean was very helpful and kept me informed and although it took 3 visits to sort the fault, they were reliant on parts from Germany.

Service

Sytner BMW Sheffield is one of the best centres I have ever used from the day I have had my new car till today which is 5 years later. Every time I visit this place I never had any issues with anything. On this occasion Richard has been a great help.

Service

Faultless professional service during my recent visit

Service

Job done quickly with no fuss

Service

Responsive to my needs.

Service

Very quick and easy hand over of vehicle

Sales

Sytner Sheffield and Andy Paton in particular were superb during the sales process. The team took the time to thoroughly investigate finance options based on my needs rather than pushing an inappropriate PCP like other dealers have.

Sales

As per my last comments, Great service, delivered the car on time and as ordered

Sales

Was kept up to date on the progress of my car, wasn't pestered when I was making my final decision.

Sales

It took several visits over a period of months to arrive at the deal I was happy with. I just wonder if this could have been achieved more quickly. Having said that I cannot fault the professionals I dealt with throughout the purchase.

Sales

BMW centre was a nice environment however due to the lack of space there isn't much room for privacy during finance sensitive discussions which could be improved on.

Sales

Everything went smooth and I was treated well every step of the way

Sales

Excellent presentation of the new car.

Sales

Always feels very organised, slick, easy, gives me great comfort and trust. Went back as dealt with Paul Castleton in past years and he and David Smith were a dream and did what I felt was a great deal and an easy deal to do.

Sales

For the same reasons as 1.

Sales

As above. George Lott in particular was very friendly and helpful

Sales

Overall very satisfied ....except for having to deal with a business manager as well as a salesman during the purchase....who seemed to have to defer to the sales manager.Delivery was fine....

Sales

DIDN'T FEEL WE WERE JUST A NUMBER OR A SALES TARGET

Sales

Excellent overall service

Sales

All time lines and commitments met in full

Sales

The showroom was very nice and welcoming as were the staff. I was made welcome and it made the 500 mile round trip worth it!

Sales

Very impressed with the BMW personnel involved

Sales

From the moment we started dealing with the dealership we were dealt with in a friendly and professional manner. The handover of the vehicle on the day, made the purchasing of the vehicle a fantastic experience.

Sales

As above. The extensive knowledge of all the staff really makes the buying experience a pleasure

Sales

Nice to be looked after by smiling and courteous staff.

Sales

The staff at Sytner BMW (specifically Paul Castleton and Matt Jagger) were excellent- the purchase and delivery was really straightforward and the handover made new car day feel really special. I felt confident in the staff from start to finish.

Sales

After sales service a let down. Lack of communication.

Sales

Was treat like a VIP

Sales

My experience would have been scored as a 5, however my new vehicle was not very clean. Toby Langdale (Sales) addressed the issue immediately, but it was not something I'd expect from BMW.

Sales

Although there was a delay to the delivery I was kept informed throughout.

Sales

5 is just not high enough

Sales

This was my most pleasant experience in purchasing my BMW. David Gabbitas was highly accommodating, and in my opinion, went the extra mile to ensure I was happy. He is a credit to Sytner Sheffield and I hope to conduct business with him in future.

Sales

I signed up on the Sunday and picked my car up the following Saturday so I didn't have to wait long for it at all. It was then nicely presented to me which made the whole experience.

Sales

Pro-active communication - got exactly what we agreed with no surprises

Sales

Very informative of vehicles, excellent test drive experience, fast delivery of new vehicle.

Sales

nothing was too much trouble

Sales

The staff were knowledgeable and almost as excited as us!

Sales

I had no issues at all.

Sales

Dealt with George Lott of synter bmw sheffield over the phone. He was very knowledgeable and couldnt have been more helpfull especially when it came to the delivery of my bmw.

Sales

They did everything possible to ensure I my buying experience was a great one

Sales

Because the experience was an enjoyable one

Sales

Good friendly staffCompliments to Paul the financial manager and Andy Paton

Sales

Everything explained extremely well !

Sales

Same as the answer above just brilliant service!

Sales

Perfect did excactly how I wanted and when I wanted

Sales

Informal and friendly experience

Sales

I came in wanting a 6 series, however was unsure if this was possible with my budget, but the team at Sheffield made it possible for me to have my dream car

Sales

As above

Sales

Really great service by David Gabbitas at Sheffield. Had my son with me and the reception team were wonderful with him. Really nice guys.