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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Robert Clough

New Car Sales Manager

Dave Garner

Used Car Sales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Elaine Dickinson

HR and Customer Relations Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

because m last visit has only time I feel I have been treated fairly

Service

Timeous and accurate service - good vfm

Service

Very good Just one thing they have changed a dust cap on the wheel which was grey in colour to match the wheels with a black standard dust cap which stands out like a sore thumb

Service

It's fair

Service

See previous response

Service

Easy to just drive in, be taken to a comfortable area to wait and politeness of staff.

Service

When making the booking at the dealership, the service staff kept me waiting for 45 minutes before coming to see meet me despite 2 requests from showroom staff. Once booked, the whole process was very good.

Service

Always been looked after well by them and their new showroom and drive-in service centre is superb!

Service

It took some work and nearly two weeks to get to the bottom of the 360 camera alignment problem I had, but they resolved it in the end and I was kept informed of progress all the way through

Service

Very efficient service

Service

Good advice and efficient

Service

Great customer service.

Service

Generally good service, staff are very helpful. And the coffee is good!

Service

Very professional

Service

Still waiting for some areas to be clarified but in general the service is good. Staff are friendly and approachable and give the impression of helping but sometimes you have to chase responses.

Service

Work on car wasn't commenced ina timely manner Poor communication Price quoted wasn't on invoice Unable to explain why problem was mine not bmw

Service

No problems with the service received. However, diagnostic prices seemed a bit steep.

Service

did a stone chip touch up FOC.

Service

Very happy with the gentleman who looked after me think his name was Richard

Service

This score is as a result of misquoted costs to me and a misrepresentation of costs to my insurance without my authority.It is also a score to reflect the poor comms between management ,team members and enterprise car rental.

Service

I pointed out that one of the switches that auto folds the rear seat was faulty, nothing was done still faulty

Service

I needed a new tyre which they didn't have so caused me some hassle getting it done elsewhere

Service

Can't fault the Sheffield branch

Service

My service advisor is Richard Holmes. Richard is a credit to BMW as he always goes above & beyond his job description to satisfy my needs. Any issues are handled correctly & to the best of his abilities everytime.

Service

the customer service was a high standard.refreshments offered.

Service

I find the whole experience a bit ott, is it really necessary to have multiple staff deal with the service requirements feels a bit like smoke and mirrors, I just want a prompt efficient service with minimal fuss!

Service

Everything was perfectly timed with the car completed sooner than expected.

Service

I liked the facilities and quality of service

Service

Went to collect the car and was left by myself, with nobody coming to see me, until people realised I wasn't being seen. Did everyone leave it to somebody else.

Service

Arrived on time for my early morning appointment and the car was worked on immediately for it's wheel and tyre swap. The car was also washed and I was away back home within 2 hours

Service

Still not fixed the rattle from my engine, Fitted a damaged replacement alloy wheel, All this despite having the car from 8:30 am until 5pm John Fisher advised me if the technician can't hear the rattle that's it! despite Master Technic confirming it

Service

Give me updates when they said they would and we'll informed during my car being in the center.

Service

helpful, friendly, quick, actually quite cheap too! what more could you ask for!?

Service

The service person assigned to me continually failed to telephone me back to let me know what was happening with my car even though I left numerous messages.

Service

I was disappointed based on my previous experiences over a number of years. It seems that since the move to the new place in Sheffield that the exemplary standards around customer service have been lost.

Service

Polite friendly staff, excellent timekeeping and communication

Service

No complaints. Performed as expected.

Service

Had to remind dealership that they had agreed to collect cars from existing customers. Who wants to take car to dealership and wait 90 minutes to be told we need a part and we can't get it until tomorrow. To get a courtesy car you have to book 3 week

Service

They booked my car in for a MOT and got it done the same day for me and washed my car also.

Service

Very accommodating with pick up

Service

Price not discussed on drop off Minor tailgate issue took a long time to resolve - still not right

Service

Fault found on suspension bushes. Engineer highlighted this was cause of vibration & bad tyre wear. Car still under warranty but told it was wear and tear. Car is under 3 years old. I wouldn't expect to replace them as a regular item during this time

Service

Completely satisfied. I wish to include a special THANK YOU to Lisa Blythe for the help and consideration she gave when arranging my service and MOT.

Service

Ok

Service

BMW always go that extra mile to ensure customer satisfaction.

Service

Did everything I wanted.

Service

Superb, could not have done more.

Service

Everything completed as promised within the projected timeframe

Service

As above. Quick, efficient, friendly and professional.

Service

My car was booked in for ad blue top up 6th March @ 08.00. On arrival I was told the booking had been made for the following week error at your side, told ok would only take 20 minutes. I was kept waiting for 2 hours for 11 litres of ad blue. POOR

Service

Rang to get an update on how my car went on the MOT to find out if any work needed doing and authorising by myself. Took over an hour after calling the main reception, for a service advisor to contact me back to let me know it had passed the test

Service

very pleasant staff

Service

Extensive delay on repair, whilst I understand this wasn't necessarily the fault of Sytner Sheffield, the car should not have been required immediately without the part being available Service team as always were highly professional

Service

Sytner provide a first rate service, and provide exceptional customer care.

Service

Service completed quickly and staff excellent

Service

Although the advisor was very good he was let down by the technician and BMW pricing.

Service

I had a time spot allocated and everything was on time

Service

Sytner aim to please the customer and they did just that,thank you for looking after us during our visit

Service

Advisor was patronising. I knew that their was a fault with the headlight washers, but was told that they only work when head lights on and then only after ten activations etc... if I hadn't pressed the issue I still would be left as is.

Service

great facility, good people, good service

Service

I was quoted £40 for the MOT but was charged £55. For which my service handler could not refund and said I could get £15 off my next service. Not ideal but agreed to that.

Service

As my previous answer shows Sytner BMW were excellent. You only find out how good a service is when you actually have to use it and in this case it could not be faulted.

Service

smooth procedure

Service

All done on time as agreed on booking

Service

Totally met my expectation

Service

Excellent service and a very helpful staff member

Service

People are dedicated and loyal to the Sytner promise

Service

Completely satisfied... don't like the term 'satisfied'! Prefer 'delighted'! as that was my experience. Must also mention the arrivals team, including Michael, and the staff on the drinks bar - everyone friendly, efficient and doing a great job.

Service

No complaints. Happy all round.

Service

Lots of communication before and after, plus the service is excellent

Service

Service was just not up to the usual standard. I appreciate that the business is very busy. My wife also made the same comments when she had her mini serviced.

Service

At the previous service, I felt that my car and I mattered, we were important, but not this time! We were left hanging around when dropping off the car and picking it up. The personal element had gone. I was just a number.

Service

Very high level of service constantly

Service

The work has been completed in detail and the price is very competitive , also the follow up call a day or two after to make sure the issue has been permently fixed is a great touch

Service

Car was booked in for MOT at 2pm, but managed to also service the car in the same afternoon.

Service

Everyone is polite and helpful

Service

My main criticism is that I ended up having to buy a one-off service pack for £400. I had been incorrectly advised not to buy this at the outset. But also the service itself took much longer than advised, and some of the advice was inconsistent

Service

A collection/delivery service is needed.

Service

As above - replacement car and courtesy options wholly lacking.

Service

Very efficient service and friendly staff

Service

As above AND a clean car!

Service

MOT and oil change carried out satisfactorily. I found out later that next service due was not displayed on dash, but lit up in red with minus mileage shown. Rang up and arranged for this to be put on. Attended BMW Sheffield on 21st February.Not done

Service

Very good quality of work. Thorough. Efficient.

Service

I have written to Sytner expressing much ends with the appointment.

Service

dealt with quickly/friendly stafff

Service

Staff kept me informed by telephone and email. They were very professional, knowledgeable and courteous. They also phoned a few days later to make sure everything was going well.

Sales

The show room is lovely & we were made very welcome on every visit. Our sales consultant Steven King was knowledgable, patient and extremely helpful in assisting us to get the best car for our needs. The hand over was a flawless experience.

Sales

Very satisfied I was kept informed all the way through the process

Sales

Brilliant service

Sales

4 Stars only for the reasons explained above (5 Stars though for Mr Adam Hinchliffe who was the main reason I bought the car from Sytner Sheffield)

Sales

The service I received everything was explained the hand over of the car was first class.

Sales

Matt kept me up to date with the arrival of the new vehicle and what documents I needed to bring in to collect the new car. Went very smoothly

Sales

Awesome sales rep

Sales

They were brilliant!

Sales

Stephen King in particular was excellent to deal with - very straightforward and patient; not pushy. Paul Castleton also.

Sales

Excellent sales staff. Toby Langdale was particularly helpful and enthusiastic at all times.

Sales

David the sales rep made the whole experience a comfortable and pleasurable one

Sales

Helped me through make the right decision especially as my mileage was over

Sales

Just a really nice experience to be honest, as it stands I would buy a BMW again but it is early in the whole process, positive experience so far

Sales

Very satisfied with no problems. Everything went seamlessly.

Sales

This is my 3rd new BMW from Sytner Sheffield and once again the service was fantastic. Both George Lott and Paul Castletown were extremely helpful and knowledgeable about the brand, and I will definitely be returning for future purchases.

Sales

Very satisfied, staff highly commended, particularly our salesman, David Smith.

Sales

would of given 10 but you did dint my car before I got it and it was very inconvenient but the salesman was very good too us

Sales

Very helpful and professional staff. When I saw the car it was in its own bay and looked amazing!

Sales

They made me feel at ease with their friendly approach

Sales

Great customer service.

Sales

The dealership at Sheffield were first class in every way.

Sales

Staff very professional and accommodating

Sales

The service from reception staff to people serving coffee was perfect and we were made to feel so welcome in BMW showroom. The whole experience was wonderful. Thank you.

Sales

Howard brown is brilliant guy makes you feel welcome and a real credit to the depot

Sales

Sytner Sheffield confirmed a delivery date when I purchased the car and then assisted me to obtain a seven day insurance cover whilst my own insurance company sorted the extension of my previous insurance. The also arranged to provide me with a lift.

Sales

We declined the GAP and the rest of the deal went smoothly

Sales

Matt gave us a great experience, kept us informed throughout and made this a simple process.

Sales

The experience I received at this bmw Centre was a good experience compared to when I bought my previous bmw in Doncaster. The salesman made us feel welcome, listened to us and knew from then what we wanted and so we were able to make a purchase.

Sales

Great showroom . Great staff

Sales

As soon as we entered the centre we were made to feel special - staff were friendly and very attentive. George our sales person was lovely and very considerate as our first visit I was unwell. He made the whole experience straight forward

Sales

Clear guidelines were given throughout. Whilst waiting for delivery I was constantly kept up to date.

Sales

I would have been completely satisfied had the pre-delivery team enabled my sat-nav system. I now have to make a 50 mile round trip to have it enabled.

Sales

Super service from George Lott & Julia Hopkinson and excellent facility

Sales

Flawlessly clean, refreshments offered, as usual.

Sales

The sales person Mr Matthew Jagger had everything ready and explained the functionality of the cars features. Paul from the finance team was efficient and had a sense of humour which I appreciate.

Sales

Just great service / experience.

Sales

Toby the salesman was excellent in all respects

Sales

Sales person really helpful, showroom very well laid out and very clean. A nice touch is the drinks area.

Sales

Would have been a 5 but for first choice color not available

Sales

Sytner Sheffield were excellent - helpful knowledgeable and efficient - both George and Julia took time to understand our needs and fulfilled our requirements to the letter

Sales

1st car I ordered was double sold meaning I had to opt for a different vehicle that said it did get sorted after 3days .. Very disappointed that car didn't come with a full tank of fuel being told that it was a good deal I got.. not good..

Sales

Very good service from Paul and Adam

Sales

I was kept informed every step of the way during the purchase & delivery process My Salesman Steven was courteous and treated me with respect - I would definitely recommend him to anyone

Sales

Everything went very smoothly. Matt Jagger looked after me well and I enjoyed his banter! A great asset to the company (Sytner Sheffield)

Sales

George was extremely helpful with my car preferences and worked hard on delivery date promise.

Sales

Most enjoyable experience with quality service all round

Sales

The new centre in Sheffield is brand new looks amazing and can't do enough to make sure your comfy

Sales

Sensible sales person who quickly understood our needs and was helped by knowledgeable finance staff. Very understanding of need to delay purchase of car by a few days due to family illness.