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because m last visit has only time I feel I have been treated fairly
Timeous and accurate service - good vfm
Very good Just one thing they have changed a dust cap on the wheel which was grey in colour to match the wheels with a black standard dust cap which stands out like a sore thumb
See previous response
Easy to just drive in, be taken to a comfortable area to wait and politeness of staff.
When making the booking at the dealership, the service staff kept me waiting for 45 minutes before coming to see meet me despite 2 requests from showroom staff. Once booked, the whole process was very good.
Always been looked after well by them and their new showroom and drive-in service centre is superb!
It took some work and nearly two weeks to get to the bottom of the 360 camera alignment problem I had, but they resolved it in the end and I was kept informed of progress all the way through
Very efficient service
Good advice and efficient
Great customer service.
Generally good service, staff are very helpful. And the coffee is good!
Still waiting for some areas to be clarified but in general the service is good. Staff are friendly and approachable and give the impression of helping but sometimes you have to chase responses.
Work on car wasn't commenced ina timely manner Poor communication Price quoted wasn't on invoice Unable to explain why problem was mine not bmw
No problems with the service received. However, diagnostic prices seemed a bit steep.
did a stone chip touch up FOC.
Very happy with the gentleman who looked after me think his name was Richard
This score is as a result of misquoted costs to me and a misrepresentation of costs to my insurance without my authority.It is also a score to reflect the poor comms between management ,team members and enterprise car rental.
I pointed out that one of the switches that auto folds the rear seat was faulty, nothing was done still faulty
I needed a new tyre which they didn't have so caused me some hassle getting it done elsewhere
Can't fault the Sheffield branch
My service advisor is Richard Holmes. Richard is a credit to BMW as he always goes above & beyond his job description to satisfy my needs. Any issues are handled correctly & to the best of his abilities everytime.
the customer service was a high standard.refreshments offered.
I find the whole experience a bit ott, is it really necessary to have multiple staff deal with the service requirements feels a bit like smoke and mirrors, I just want a prompt efficient service with minimal fuss!
Everything was perfectly timed with the car completed sooner than expected.
I liked the facilities and quality of service
Went to collect the car and was left by myself, with nobody coming to see me, until people realised I wasn't being seen. Did everyone leave it to somebody else.
Arrived on time for my early morning appointment and the car was worked on immediately for it's wheel and tyre swap. The car was also washed and I was away back home within 2 hours
Still not fixed the rattle from my engine, Fitted a damaged replacement alloy wheel, All this despite having the car from 8:30 am until 5pm John Fisher advised me if the technician can't hear the rattle that's it! despite Master Technic confirming it
Give me updates when they said they would and we'll informed during my car being in the center.
helpful, friendly, quick, actually quite cheap too! what more could you ask for!?
The service person assigned to me continually failed to telephone me back to let me know what was happening with my car even though I left numerous messages.
I was disappointed based on my previous experiences over a number of years. It seems that since the move to the new place in Sheffield that the exemplary standards around customer service have been lost.
Polite friendly staff, excellent timekeeping and communication
No complaints. Performed as expected.
Had to remind dealership that they had agreed to collect cars from existing customers. Who wants to take car to dealership and wait 90 minutes to be told we need a part and we can't get it until tomorrow. To get a courtesy car you have to book 3 week
They booked my car in for a MOT and got it done the same day for me and washed my car also.
Very accommodating with pick up
Price not discussed on drop off Minor tailgate issue took a long time to resolve - still not right
Fault found on suspension bushes. Engineer highlighted this was cause of vibration & bad tyre wear. Car still under warranty but told it was wear and tear. Car is under 3 years old. I wouldn't expect to replace them as a regular item during this time
Completely satisfied. I wish to include a special THANK YOU to Lisa Blythe for the help and consideration she gave when arranging my service and MOT.
BMW always go that extra mile to ensure customer satisfaction.
Did everything I wanted.
Superb, could not have done more.
Everything completed as promised within the projected timeframe
As above. Quick, efficient, friendly and professional.
My car was booked in for ad blue top up 6th March @ 08.00. On arrival I was told the booking had been made for the following week error at your side, told ok would only take 20 minutes. I was kept waiting for 2 hours for 11 litres of ad blue. POOR
Rang to get an update on how my car went on the MOT to find out if any work needed doing and authorising by myself. Took over an hour after calling the main reception, for a service advisor to contact me back to let me know it had passed the test
very pleasant staff
Extensive delay on repair, whilst I understand this wasn't necessarily the fault of Sytner Sheffield, the car should not have been required immediately without the part being available Service team as always were highly professional
Sytner provide a first rate service, and provide exceptional customer care.
Service completed quickly and staff excellent
Although the advisor was very good he was let down by the technician and BMW pricing.
I had a time spot allocated and everything was on time
Sytner aim to please the customer and they did just that,thank you for looking after us during our visit
Advisor was patronising. I knew that their was a fault with the headlight washers, but was told that they only work when head lights on and then only after ten activations etc... if I hadn't pressed the issue I still would be left as is.
great facility, good people, good service
I was quoted £40 for the MOT but was charged £55. For which my service handler could not refund and said I could get £15 off my next service. Not ideal but agreed to that.
As my previous answer shows Sytner BMW were excellent. You only find out how good a service is when you actually have to use it and in this case it could not be faulted.
All done on time as agreed on booking
Totally met my expectation
Excellent service and a very helpful staff member
People are dedicated and loyal to the Sytner promise
Completely satisfied... don't like the term 'satisfied'! Prefer 'delighted'! as that was my experience. Must also mention the arrivals team, including Michael, and the staff on the drinks bar - everyone friendly, efficient and doing a great job.
No complaints. Happy all round.
Lots of communication before and after, plus the service is excellent
Service was just not up to the usual standard. I appreciate that the business is very busy. My wife also made the same comments when she had her mini serviced.
At the previous service, I felt that my car and I mattered, we were important, but not this time! We were left hanging around when dropping off the car and picking it up. The personal element had gone. I was just a number.
Very high level of service constantly
The work has been completed in detail and the price is very competitive , also the follow up call a day or two after to make sure the issue has been permently fixed is a great touch
Car was booked in for MOT at 2pm, but managed to also service the car in the same afternoon.
Everyone is polite and helpful
My main criticism is that I ended up having to buy a one-off service pack for £400. I had been incorrectly advised not to buy this at the outset. But also the service itself took much longer than advised, and some of the advice was inconsistent
A collection/delivery service is needed.
As above - replacement car and courtesy options wholly lacking.
Very efficient service and friendly staff
As above AND a clean car!
MOT and oil change carried out satisfactorily. I found out later that next service due was not displayed on dash, but lit up in red with minus mileage shown. Rang up and arranged for this to be put on. Attended BMW Sheffield on 21st February.Not done
Very good quality of work. Thorough. Efficient.
I have written to Sytner expressing much ends with the appointment.
dealt with quickly/friendly stafff
Staff kept me informed by telephone and email. They were very professional, knowledgeable and courteous. They also phoned a few days later to make sure everything was going well.
The show room is lovely & we were made very welcome on every visit. Our sales consultant Steven King was knowledgable, patient and extremely helpful in assisting us to get the best car for our needs. The hand over was a flawless experience.
Very satisfied I was kept informed all the way through the process
4 Stars only for the reasons explained above (5 Stars though for Mr Adam Hinchliffe who was the main reason I bought the car from Sytner Sheffield)
The service I received everything was explained the hand over of the car was first class.
Matt kept me up to date with the arrival of the new vehicle and what documents I needed to bring in to collect the new car. Went very smoothly
Awesome sales rep
They were brilliant!
Stephen King in particular was excellent to deal with - very straightforward and patient; not pushy. Paul Castleton also.
Excellent sales staff. Toby Langdale was particularly helpful and enthusiastic at all times.
David the sales rep made the whole experience a comfortable and pleasurable one
Helped me through make the right decision especially as my mileage was over
Just a really nice experience to be honest, as it stands I would buy a BMW again but it is early in the whole process, positive experience so far
Very satisfied with no problems. Everything went seamlessly.
This is my 3rd new BMW from Sytner Sheffield and once again the service was fantastic. Both George Lott and Paul Castletown were extremely helpful and knowledgeable about the brand, and I will definitely be returning for future purchases.
Very satisfied, staff highly commended, particularly our salesman, David Smith.
would of given 10 but you did dint my car before I got it and it was very inconvenient but the salesman was very good too us
Very helpful and professional staff. When I saw the car it was in its own bay and looked amazing!
They made me feel at ease with their friendly approach
Great customer service.
The dealership at Sheffield were first class in every way.
Staff very professional and accommodating
The service from reception staff to people serving coffee was perfect and we were made to feel so welcome in BMW showroom. The whole experience was wonderful. Thank you.
Howard brown is brilliant guy makes you feel welcome and a real credit to the depot
Sytner Sheffield confirmed a delivery date when I purchased the car and then assisted me to obtain a seven day insurance cover whilst my own insurance company sorted the extension of my previous insurance. The also arranged to provide me with a lift.
We declined the GAP and the rest of the deal went smoothly
Matt gave us a great experience, kept us informed throughout and made this a simple process.
The experience I received at this bmw Centre was a good experience compared to when I bought my previous bmw in Doncaster. The salesman made us feel welcome, listened to us and knew from then what we wanted and so we were able to make a purchase.
Great showroom . Great staff
As soon as we entered the centre we were made to feel special - staff were friendly and very attentive. George our sales person was lovely and very considerate as our first visit I was unwell. He made the whole experience straight forward
Clear guidelines were given throughout. Whilst waiting for delivery I was constantly kept up to date.
I would have been completely satisfied had the pre-delivery team enabled my sat-nav system. I now have to make a 50 mile round trip to have it enabled.
Super service from George Lott & Julia Hopkinson and excellent facility
Flawlessly clean, refreshments offered, as usual.
The sales person Mr Matthew Jagger had everything ready and explained the functionality of the cars features. Paul from the finance team was efficient and had a sense of humour which I appreciate.
Just great service / experience.
Toby the salesman was excellent in all respects
Sales person really helpful, showroom very well laid out and very clean. A nice touch is the drinks area.
Would have been a 5 but for first choice color not available
Sytner Sheffield were excellent - helpful knowledgeable and efficient - both George and Julia took time to understand our needs and fulfilled our requirements to the letter
1st car I ordered was double sold meaning I had to opt for a different vehicle that said it did get sorted after 3days .. Very disappointed that car didn't come with a full tank of fuel being told that it was a good deal I got.. not good..
Very good service from Paul and Adam
I was kept informed every step of the way during the purchase & delivery process My Salesman Steven was courteous and treated me with respect - I would definitely recommend him to anyone
Everything went very smoothly. Matt Jagger looked after me well and I enjoyed his banter! A great asset to the company (Sytner Sheffield)
George was extremely helpful with my car preferences and worked hard on delivery date promise.
Most enjoyable experience with quality service all round
The new centre in Sheffield is brand new looks amazing and can't do enough to make sure your comfy
Sensible sales person who quickly understood our needs and was helped by knowledgeable finance staff. Very understanding of need to delay purchase of car by a few days due to family illness.