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Exceptional service from the receptionist, Isetta Bar staff and John in the Parts Department. He thoroughly explained the products available to ensure that the items selected were completely suitable to my requirements
My only quibble was that away after the service, the tyre pressure warning light was showing. I checked the pressures, which were fine, and can only assume that the fact it was showing was a because of some electronic reset during the service.
Feel let down by the service given. Having been a Customer for 20 years at Sytner Sheffield this is the worst service I have ever had.
The small amount of work required was carried out quickly.
I have bought many cars over the years of different manufacturers, but Sytner BMW has by far been the best dealership I have ever done business with.
Nice clean environment, good customer care
Work carried out an car came back clean
Both Safi and Jason always provide excellent customer care and service. Words can't praise them enough. Please pass on my appreciation.
Sytner Sheffield are fantastic.
ritchard in service was first class
great staff and great work carried out
They always are extremely polite, courteous and efficient.
Simple, quick, efficient and professional.
Waiting 1.5+ hours for an MOT seems slightly excessive when I booked a waiting appointment.
Maya Sohal was brilliant in dealing with my visit to Sytner Sheffield
Only thing that let you down was that i had to go to Sheffield for the service as Nottingham was not available when i was
They always go above and beyond to make Yr stay welcome with nothing too much trouble
No follow up call from original team that booked the vehicle in knowing that the vet had issues when I picked it up
Quick friendly professional. Video of car is great
The service center procedure is slow. The person I dealt with, Richard, was polite and efficient but the process is laborious and in my opinion needs changing.
Because I was satified
Work completed on time and to usual high standard. excellant dealer facilities and environment
A little slow dealing with me when I was in a rush, but the individual who dealt with me was very good.
did everything i expected
They sorted the problem efficiently.
Unfortunately my recent visit has of yet not resolved my current problem however it is booked in on the 1st of July to re assess the problem and I'm assured it will be addressed successfully. Maya Sohal has been most courteous and helpful throughout
The dealership could not have done more to please my requirements
appointment easily made easy to find park up great facility to wait at efficient
Nothing to fault service was excellent.
As always a cosseting experience from the drive in, to the initial meet, to the service representative, the coffee, the health check video, the collect.
Well looked after, fair prices. Richard and Reuben have both been excellent.
Always to a high quality of service
Will be using again. Service wad first class
The staff have always been polite and obliging
easy to book in, simple and friendly to deal with
See above answer. Plus friendly and courteous service from the staff both at reception and service centre.
Telephoned BMW representative to arrange for my car to be lok at. This was picked up on the day and returned to me the very same day. Could not fault the way that i was dealt with.
Sytner Pirelli P7 tyre cost £227ea. Cost almost universally elsewhere £160ea.
A very quick 90 minutes or so turnaround for oil service etc, time to enjoy a couple of coffees in the pleasant coffee lounge and time to look around upstairs in the M lounge. The final bill came to less £ than I was quoted, so all good.
Understood the problem and sorted it professionally
Could not fault any aspect.
Quick and efficient. Just what you'd expect
Long waiting time to book car in for service, at least 45 to 60 minutes followed by a further wait when dropping the car off at the agreed time. Collection of car and explanation of service excellent. Car preparation excellent. Expensive service cost
Excellent service, arranged a test drive while my car was in and arranged me to keep the car overnight as mine needed parts. Service representative Johnny Parton was excellent and took the time to make sure I was OK.
The technician was excellent as was the person who looked after me. I am very sorry to have forgotten his name. He was informative interesting and had a good sense of humour. I hope he looks after me again.
There was a problem with the Computer download and to overcome the delay which was going to run into the following day. They provided a replacement car. Impressive I3
Clear and open pricing structure. Accurate with all aspects of service and timings
Everything went well
We were well received, and the place/atmosphere is excellent!
Same as above
Service completed on time .Free refreshments a nice touch.
I didn't bring my car my daughter did as soon as she entered the service department she couldn't wait to tell me how modern and how easy it was to access the service department The waiting area very modern ??
Very. Safi makes it easy to book, communicates great and car is looked after as well as me.
The service was as expected
Very pleased with the service.
Very helpful staff, excellent buying experience and after care
Can't ask for much more - great courtesy car and my car sorted in one visit.
No problems. Friendly staff
Overalll very satisfied with the experience. If I had to find 1 fault, I found the valet a little poor. This is the first impression the customer experiences when the car is collected.
Originally given different booking slot to one I had requested but this was quickly amended by Jonny in the service team.
They couldn't do enough and although sometimes things go wrong, the staff there were brilliant and so helpful. Especially Maya who sorted everything out for me and did a fantastic job.
1. Never having owned a BMW before, I expected better of a premium brand; 2. Having owned other Motability cars over 20 years, I have always received on-the-spot service when reporting apparently minor problems.
I then made an official complaint and was told Sytner Sheffield would be in touch. Still no contact. I have left messages but with no reply to me. I have been with BMW for 5 years and not experienced a level of service this low before.
A complimentary car wash was included which is appreciated. However, it was spoiled by leaving the alloys dirty. I asked that to be corrected. The car was taken and returned just as dirty. I couldn't be bothered to repeat the process a third time.
Toby, Julia and the rest of the team went out of their way to allow me to have the car I've always wanted, and endured multiple calls off me throughout the day to get me to that position
Excellent service and kept fully aware of what was happening
The service was great but the car wash at the end was a bit average
Problem not fixed on 2nd attempt. Now booked for a 3rd attempt. I find it annoying I had to pay for damage excess on a courtesy car yet because you can't fix it I have to keep getting a courtesy car and paying. service lady very helpful though.
I booked my car in with Scott Walker for health check. He explained everything to me in very simple terms
Excellent but somewhat slower than I would have liked
I was dealt with by a man who was technically sound, with good communication skills and evident integrity.
very professional and welcoming. Staff very helpful and personable.
My while-you-wait wheel swap was carried out promptly, the servicing staff were friendly, helpful and efficient.
The team at Sytner did everything they could, and more, to solve my challenge's. Michael Radford and Paul Castleton were outstanding
The staff are always very polite and helpful
Very accommodating and polite.
The car sold to myself as a used BMW did not come with an MOT. I only found this out by chance a week later when the vehicle required a software update. The excuse of the sales person had forgot to do this is totally unacceptable.
Everything from booking my car in to picking it up was good
Kept updated every step of the service
Not completely satisfied as I still have a scraping noise on passenger window
I thought the price was reasonable for the work carried out.
Staff really helpful, good facilities
Polite and efficient
Customer service steff very good.
The enclosed reception area is a major positive feature of the service experience. A delay in receiving a necessary spare part was promptly managed by the offer of a loan car. The car valet is nice and helps reduce the pain of the bill.
Excellent service. Friendly staff
fault not corrected, touch up paint not delivered. no feedback from two emails
Arrived at 8:55 to drop my car off I needed to be at work for 9:45am. Got told a driver coming and wouldn't be long, 9:15 no driver, 9:30 no driver. 9:41 collected by driver. I was late for my shift start at work. Totally unacceptable.
As I previously stated a very organized service
Made the purchase of my new car very easy
Professional department and excellent waiting facility.
They are very helpful and always do what they say they will do
Sytner very good but service very costly
The staff are good at looking after you, but things can take a long time.
Only issue was I booked a courtesy car when booking online but the dealership knew nothing about it when I arrived. They quickly sorted me out a loan car though but would have been a 5 otherwise
Work was done within time frame, sorted me a courtesy car for the day. All good
If BMW had provided me with technical advice I requested it would have saved me the fitting charge. After fitting, the new MID did not need "programming" to suit the car. To remove and fit this MID is a very easy DIY task, which I could have done.
Service undertaken without issue, including door rattle fixed
Battling against a broken system that doesn't work.
Easy, comfortable and professional.
Dealt with in a friendly professional manner
Service was done quickly while I waited and was able to have a coffee and do some work on my laptop while I waited
Willingness to discount prices so we I think where both happy but still waiting to hear about defective alloy coatings
I still don't like having a mini as a courtesy car, its a huge step down. Also it is very busy around 8, getting people in earlier, having more staff or managing appointments might help. Took a while to get in and out.
because m last visit has only time I feel I have been treated fairly
Timeous and accurate service - good vfm
Very good Just one thing they have changed a dust cap on the wheel which was grey in colour to match the wheels with a black standard dust cap which stands out like a sore thumb
When making the booking at the dealership, the service staff kept me waiting for 45 minutes before coming to see meet me despite 2 requests from showroom staff. Once booked, the whole process was very good.
Easy to just drive in, be taken to a comfortable area to wait and politeness of staff.
Always been looked after well by them and their new showroom and drive-in service centre is superb!
See previous response
It took some work and nearly two weeks to get to the bottom of the 360 camera alignment problem I had, but they resolved it in the end and I was kept informed of progress all the way through
Very efficient service
Good advice and efficient
No problems with the service received. However, diagnostic prices seemed a bit steep.
Still waiting for some areas to be clarified but in general the service is good. Staff are friendly and approachable and give the impression of helping but sometimes you have to chase responses.
Work on car wasn't commenced ina timely manner Poor communication Price quoted wasn't on invoice Unable to explain why problem was mine not bmw
Generally good service, staff are very helpful. And the coffee is good!
Great customer service.
did a stone chip touch up FOC.
Very happy with the gentleman who looked after me think his name was Richard
This score is as a result of misquoted costs to me and a misrepresentation of costs to my insurance without my authority.It is also a score to reflect the poor comms between management ,team members and enterprise car rental.
I pointed out that one of the switches that auto folds the rear seat was faulty, nothing was done still faulty
Can't fault the Sheffield branch
the customer service was a high standard.refreshments offered.
My service advisor is Richard Holmes. Richard is a credit to BMW as he always goes above & beyond his job description to satisfy my needs. Any issues are handled correctly & to the best of his abilities everytime.
I needed a new tyre which they didn't have so caused me some hassle getting it done elsewhere
I find the whole experience a bit ott, is it really necessary to have multiple staff deal with the service requirements feels a bit like smoke and mirrors, I just want a prompt efficient service with minimal fuss!
Everything was perfectly timed with the car completed sooner than expected.
Very good advice and support given at every stage.
Great service throughout
Sytner's Sheffield and their staff were extremely friendly and helpful. George Lott in particular.
I seemed to be promised updates of progress but only received a couple which has knocked down the score. Otherwise it was a first class service. I found the detailed handover very beneficial.
My wife' last two cars have been 'C' classes. Adam the sales exec introduced us to the new X 2 which she said looks a good candidate for her next car. If so it would definately be from Sytner in Sheffield.
Michael Radford in Sales was fantastic - best experience I've had at Sytners over the last 12 years.
Over the Moon so happy with the way we picked the car up. the area were the car was to be collected from was a really great experience. for me and my wife.
On arrival at arranged time the car was not in handover room due to late fitting of mud flaps. Matt Jagger the salesman was not at fault, he did everything when the omission was spotted
It was so easy where normally buying a car is a fight to get what you want vs. what the dealer wants to sell you. Well prepared for each meeting with the right information.
Everything ran smoothly.
Very good and helpful
Very happy with the whole experience and the friendliness & professional approach of all the staff I came into contact with
Great updates as to what was happening, smooth transition when picking up the new car
The handover was extremely professional & the car beautifully presented, but I didn't expect to have the TPMS tell me the front nearside tyre needed inflating 2 hours after I collected it. The pressure was only 24PSI so I think this was overlooked.
Again, perfect service from David Smith.
Again very good experience with the sales staff at Sytner Sheffield
As in some situations I do buy on impulse and at this dealership always feel like they give you the right deal for both of us
Excellent service from all staff, especially Matt Jagger and Paul Castleton , friendly staff, good rapport, and organised extremely well to suit the customer!
Friendly, approachable staff. Very impressed. First class service.
Fabulous dealership, can't wait to go back. I may invent an excuse, lol! The lattes are great ??
Again ,everyone and everything perfect,an absolute dream ,especially David Smith,professional,polite .
Everything went smoothly.
Courteous, helpful staff, in comfortable well equipped surroundings
Fast and efficient
Staff kept me informed by telephone and email. They were very professional, knowledgeable and courteous. They also phoned a few days later to make sure everything was going well.
The show room is lovely & we were made very welcome on every visit. Our sales consultant Steven King was knowledgable, patient and extremely helpful in assisting us to get the best car for our needs. The hand over was a flawless experience.
Very satisfied I was kept informed all the way through the process
Matt kept me up to date with the arrival of the new vehicle and what documents I needed to bring in to collect the new car. Went very smoothly
4 Stars only for the reasons explained above (5 Stars though for Mr Adam Hinchliffe who was the main reason I bought the car from Sytner Sheffield)
The service I received everything was explained the hand over of the car was first class.
Awesome sales rep