Sytner Sheffield Star Rating
Sales
20 comments from 58 reviews
Service
76 comments from 199 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Excellent customer service."
"From taking the car in to getting it back I was kept in the loop of what was happening."
"Efficient service and kept informed at all stages of the process."
"Taking a vehicle for service was always a chore now its a pleasure."
"Excellent service in all respects as ever. Very efficient, polite, friendly staff and very efficeint service"
"It was exellent job."
"Dealership have tried to give me my car back even with the problem with my wipes still occuring."
"they were amazing.scott was fantastic very friendly . it was valeted very well."
"always receive good service from dealer"
"The usual excellent and friendly customer service"
"Outstanding."
"I was completely satisfied by the customer service I received and also with the work done on my vehicle"
"The dealer has been excellent when providing assistance"
"Satisfied with the work carried out under warranty"
"Avery pleasant and efficient service but took longer than expected."
"The guy who handled it was fantastic."
"Very professional and courteous."
"The dealership is 5 star in every way"
"as previously mentioned.. flawless"
"When they took my BMW to check the wheels they did not balance the wheel and my BMW was undrivable i had to go somewhere else to get it sorted."
"The oil is very expensive. I was quoted £620.00 for the brakes. I had it done elsewhere for a lot less."
"Excellent"
"The service was excellent on all counts. It could not have been bettered."
"First Class"
"always had first class service without exception absolute pleasure to deal with"
"Dealt with Richard customer care was excellent"
"it s generally a very good service"
"It was quicker than expected."
"No happy I had to return the car for a fault that should of been detected before purchase but service on the day was good and fault is now fixed. Staff in serivce department very good."
"They forgot to reset the computer so i have to take the vehicle back in."
"Service was great"
"Courteous, friendly and efficient."
"always very good."
"Excellent service, looked after a five star service."
"The service was excellent on this occasion"
"no problems"
"friendly and showed good knowledge of the car"
"Compared to other competitors it is an excellent service."
"Not very impressed with the valet service, much better from Stratstone Hull."
"Excellent service Dean is always very helpful and efficient"
"Helpful, sorted things out with BMW and car lease company, took car in without appointment."
"Sytner Sheffield have much more personable and accommodating staff and the whole experience is most pleasurable."
"they are absolutely super . the best experience i ever had..."
"Excellent personal srevice"
"i did not get all the job done"
"Excellent service from Scott Steve as usual"
"I enjoy Sytner, the customer service is brilliant."
"They were very good more than helpful with the parts; the overall service was very good, they were very informative."
"Very happy with the service i received."
"small repair on alloy wheel requested, paid for but a small bit missed but going to do next time I take in"
"Generally excellent but they could not store my wheels as agreed when purchased"
"Felt as though not fully informed as to 'what' was involved in the process"
"As previously stated. Was disappointed with trying to sell me replacement part for ones that were still performing perfectly well."
"The level of service is more than required,staff are pleasant, friendly and smiling"
"Very good service."
"I had to wait for service."
"It was fantastic."
"Scott was very helpful, you are greeted in the showroom by your name."
"The service advisor who helped me is the most helpful of all on the occasions I have visited"
"dealership all very professional, im usually left speachless at level of customer care"
"dissappointed i had to have asecond visit to rectify the same problem with the drivers door not unlocking from the inside."
"They have always looked after me, Steve was fantastic."
"My service advisor Dean Goodwin was really helpful with all aspects of my visit, don't lose him"
"the had said that the brakes and othre jobs were to be done but had the vehicle check and somethings did not need to be done."
"Very pleasurable experience having my vehicle serviced at Sytner's, compared to other dealerships."
"It came back from its service with my 2 extra mats in the rear missing, possibly forgot to put them back in."
"After having been politely asked to use a another dealership from Stratstone, I have found Sytners to be excellent for customer service."
"Dealership said the damage to windscreen was done before i brought car to dealership but it wasnt there when i brought vehicle in."
"Sytners Sheffield supplied me with a 5 Series Automatic, which made my day"
"Excellent personal attention good communications."
"I didn't get a report to say what they had done in the service."
"Initial impressions were 5 From arrivinf in car park, to entry into showroom, with excelent personalisation. Overall impression was let down by length of time waiting to see designated staff who was with other customer. Other staff were free"
"My wife and I found the service at BMW Sytner friendly and efficient."
"Service provided was good, unfortunately there was a lengthy delay after as they didn't know the location of the car"
"On the two recent visits the Reception staff and the Tecnicians have pulled out all the stops to deal with the several problems"
"very satisfied"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The sales staff at Sheffield helped my decision to stay with BMW"
"Was not informed of the limitations of the multimedia system"
"I found the sales rep. Paul Castleton very charming and helpful on both yhe occasions I met him and I appreciated his Phone call the following day.He has been most helpful and as he suggested, I will see him soon for any further help I require."
"Throughout the initial enquiry, buying and delivery phases, I have been very impressed with the salesman Jonathan Edmunds, who has been very professional. Nothing has been too much trouble."
"jonathan edmonds is a credit to the sytner group he kept me informed at all times as to the delivery of the car and the hand over was excellent"
"Excellent service from this minute I walked in the showroom, to me driving away in my new BMW, and it didn't stop there, I have had follow up calls to make sure everything is okay and I that I am 100 HAPPY which of course I am"
"Slight problem with my purchase but was soon rectified"
"Very professional and pleasant experience"
"Simon Megson was excellent from start to finish"
"t one point I rang 8 times in a week withiout a return call, to check on the delivery date."
"Fantastic My sales person was called Johnathan. He made the whole experience a huge pleasure. His attention was 100 . I wil always remember the day I collected the car from the showroom, and accepting a flower display for the wife."
"Not Sytners fault that car was ordered for 4th March and received on 28th"
"Paul Castleton at Sytners was a credit very approachable and knowledgeable"
"I would like to give a special mention to Paul Castleton who was excellent."
"very helpful sales and finance staff, hence highest rating"
"I felt a little bit rushed into picking up the vehicle. I was being told different dates and it was a bit confusing."
"I had a problem because i was over charged but it is sorted now"
"they have been very helpfull and very good"
"really good dealership"
"Special praise to Dean Goodwin for fantastic service"