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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Danny Wood

New Car Sales Manager

Jamie Jackson

New Car Sales Controller

Lee Griffiths

Used Car Sales Manager

Martyn Ward

Used Car Sales Controller

David Froggatt

Aftersales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Cat Beck

HR & Business Administration Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always do what you say you'll do

Service

Always get the best service at this centre - not changed since my first experience in 2005.

Service

Highly satisfied but unfortunately due to the covid situation it dampens the environment as I was unable to look round the showroom which is a shame but yet understandable unless it's by escort.

Service

Make you feel comfortable

Service

loved the video report

Service

Efficient friendly staff car serviced finished ahead of schedule

Service

Good timing and felt safe in the current crisis.

Service

Everything was done as expected and more besides

Service

As above

Service

Car management system fixed

Service

Very experienced

Service

A1 everthing explained okay

Service

Same reason as above.

Service

Very accommodating

Service

Trouble free experience

Service

Sytner Sheffield is extremely friendly and goes out of its way to make the customer feel valued.

Service

Safi Clemitshaw dealt with me in a courteous and professional manner. As a loyal customer I have dealt with Safi many times and she is a real asset to your team.

Service

Faultless by experienced staff who knew the process.

Service

The staff were great, covid procedures worked well. Was able to wait for my car whilst it went through its vehicle check which was completed within the time specified.

Service

Even with the problems of Covid-19 the experience in the showroom was still friendly and pleasant.

Service

Used Sheffield before and all staff groups are consistently high standard & v professional.

Service

They serviced my car and ensured I received a video report about it.

Service

The arrangements were carried out as expected

Service

The problem with the car was dealt with and no follow up needed

Service

Totally professional service as always

Service

Personal and very quick to put right the issue we had

Service

Perfect didn't have any worries buying a BMW without even seeing it... Good communication with BMW staff.

Service

Managed to get me into the workshop same day to sort out my problem.

Service

They did what they needed to do, plus gave the car a good look round check on top of that.

Service

again jason cole and all the staff really good.

Service

Work undertaken quickly, kept fully informed, felt safe in dealership with their COVID precautions

Service

Completely satisfied with service

Service

Good communication from the start to the finish . Feed back on work done and also any potential work arising

Service

No issues

Service

Very well organised in these difficult times

Service

Everything was first class

Service

In difficult times, it was organised like clockwork.

Service

Work quickly completed. Covid measures excellent

Service

safe quick service, done quicker than first estimated

Service

Samantha Bailey was very helpful and the service was done quickly. Very good customer service all round and I was impressed.

Service

The car was completed on time and I was kept informed by Safi.

Service

Friendly staff, take care of your car and give your car a health check afterwards which gives you piece of mind that everything is ok

Service

We have dealt with Sytner Sheffield on several occasions and have been highly delighted with the service. The last visit during covid was done very safely

Service

From booking the service to collecting my car the service was flawless a pleasure to deal with such an excellent organisation

Service

I was extremely well looked after by Safi Clemitshaw one of your service advisors in the present Covid 19 times

Service

Service experience was excellent especially from Samantha Bailey. She went through the entire service with me an dealt with concerns I had. If it wasn't for Samantha dealing with the concerns I had around a service I would of considered going elsewhe

Service

Quick and efficient, the staff are alway polite and welcoming.

Service

Service was carried out in the timely manner

Service

Again no problems easy drop off and pick up

Service

very good service. Staff very attentivr

Service

The staff went above and beyond

Service

No problems at all

Service

Well organised and very thorough assessment and explanation of the reported issue.

Service

The car was dealt with very efficiently

Service

All good thanks, everything dealt with well.

Service

Always helpful when contacting them

Service

Great experience visiting sytner in Sheffield

Service

all issues sorted

Service

I booked a waiting appointment and got my car back within an hour.

Service

Always painless and stress free

Service

Very simply; courteous, taking the time to listen and advise, great facilities, and the people I have dealt with, particularly Richard has been very very good.

Service

Dealt with quickly with excellent Covid safety measures in place.

Service

Work done under warranty without issues

Service

Able to fit in early due to a change in circumstance. Always really helpful

Service

Absolute brilliant customer service from Pete Mitchell and Chris Cusack

Service

Easy booking, short wait for appointment, work completed in time. Payed slightly less than quoted online. Felt very Covid safe.

Service

Efficient operation and process. The 90 minute express service worked well. The service representative kept me updated with progress.

Service

Good service

Service

Fast and kept upto date

Service

Efficiency with a smile

Service

Efficient service in these difficult times. They arranged a prompt appointment and kept me updated on the day. Felt safe in the dealership due to the measures that have been taken.

Service

Richard who was my Advisor for the day with my car being in for its service was amazing! helped be get to the correct people with regards to my service Plan, also was very polite and well knowledgable.

Service

As always first class

Service

Professional and helpful service team gave me confidence my car was looked after properly. An issue during service was handled very well and a satisfactory outcome was achieved. Will definitely recommend.

Service

Richard in service was really nice, friendly and kept us informed every step, he liased with BMW for us and was very professional throughout

Service

Professional, competent and I trust them

Service

All the staff at Sytner BMW in Sheffield are welcoming and go out of their way to ensure each visit is a positive one.

Service

It was a recall and everything went smoothly

Service

Was going to give 4.8 stars as on my previous visit all the dust caps were missing after the service, but you did give me another set when I was next passing so 4.9.

Service

Car easily booked in, job completed to agreed timescale, good customer service.

Service

The ease of driving straight in to be met by one of your colleagues and to feel confident that someone is going to look after your car in the way that I would Great service

Service

All work carried out exactly as promised. I was informed at every step of the scheduled work and costs involved by Chris .

Service

Problem fixed and kept fully informed of progress during the day

Service

Took slightly longer than was scheduled to do so. But these things happen.

Service

Communication between customer service and technician very good.

Service

Good systems in place and friendly staff. I asked for the work to be completed before lunch if possible and it was. This was very much appreciated.

Service

Friendly professional staff. Provided an excellent service.

Service

The only disappointment was that you did not have a courtesy car available however I appreciate that the repair was not booked in advance so this could not be helped.

Service

Friendly and helpful staff

Service

Very quick and efficient

Service

IT was only booked in for a software update, all completed as planned

Service

As usual, very professional, knowledgeable and friendly.

Service

The Sytner dealership is a model of its kind. Its almost a pleasure to part with my money.

Service

Car drives fab now

Service

Very satisfied fault rectified first time no further visit necessary.

Service

Quick and convient, able to have a wait in service during the current circumstances was very helpful.

Service

I had a problem, turned up at the garage without an appointment and was seen immediately. My car was fixed while I waited and I was soon on my way. The service was excellent

Service

Managed well under difficult circumstances.

Service

From 1st phone conversation with Luke Dixon I have been very impressed with his professionalism and the highest level of customer service. Luke has been instrumental in making sure that I know the car and have all the details to decide on my new car.

Sales

We were completely satisfied and very impressed with the whole showroom and the showroom hosts made you feel very welcome. We would not hesitate to recommend your dealership to our family and friends.

Sales

Matt was very professional , promptly source car n send video of car within 20 mins.

Sales

Very helpful always rang back straight away .did his best to get us the right vehicle and deal.

Sales

Extremely satisfied with everything at Sytner Sheffield. Luke Dixon gave me regular updates on my new car order.

Sales

The salesman gave me great confidence

Sales

Everyone was polite and curtious

Sales

Really happy with Sytner BMW and with Luke Dixon. From the intial contact over the phone and email we felt appreciated and he took really good care of us. We got all the information we needed and were kept up to date on the progress during the build

Sales

We were kept informed of the updates on the car.

Sales

Extremely pleased with both pre and post purchase service received from Curtis Wilding.

Sales

Friendly staff from start to finish. Made test driving easy even though restrictions in place.

Sales

Jacob was a pleasure to deal with. Incredibly patient, helpful and well informed.

Sales

Stress free, wonderful facilities and excellent customer care even with the current situation with covid19

Sales

Paul W was great to deal with

Sales

Friendly, professional and COVID-19 aware, highly satisfied

Sales

Good service however I did have to chase up on various occasions on clear documentation.

Sales

Everything went ahead as planed and handover completed as arranged

Sales

I absolutely love my new X2, BMW produced everything I asked for

Sales

Good contact. Not pushy.

Sales

Luke couldn't have been any better

Sales

People who seem to really care about their customers

Sales

Very good and a very nice environment

Sales

Brilliant showroom; loads of cars on display; helpful, friendly salesman and very good Covid measures

Sales

Great experience at Sheffield. Curtis looked after us very well for which we are very grateful. His product knowledge is excellent, he listened to what we wanted - and delivered! Brilliant - thank you !

Sales

The showroom is well laid out in regards with this coved 19, even so I was treated very well indeed

Sales

Very impressive facility

Sales

At Sytner Sheffield I was very satisfied by the efficient helpful staff. Stephan King my sales executive was excellent. He kept me up to date with the progress of the car. At hand over it was straight forward and I was very pleased with Stephan.

Sales

Great handover in difficult circumstances. Felt totally safe and all went smoothly.

Sales

Great service, always polite and respectful. I was always kept up to date on where my car was up to and it was all done in a timely manner.

Sales

Friendly helpful professional

Sales

Very satisfied! Blown away by how good and fast things were done.

Sales

As above, every part of the sales and collection of our car was an easy and enjoyable process. We felt totally safe with the covid precautions in place in the showroom.

Sales

Knowledgeable sales people, with super backup

Sales

Quick to respond to initial enquiry. No fuss purchase process.

Sales

Great experience throughout my experience..contact while waiting for my car to arrive was good,kept me up to date with the progress and made sure I was prepared with what I needed to do before hand.

Sales

Seamless quick process

Sales

Excellent service and delivery.

Sales

Luke Dixon from first meeting was polite, professional the car was fully explained and what was available use f technology, we were shown options available, was able to test drive the model we were wanting, a great deal was arranged.

Sales

Superb service from Chris Hirst at Sytner-Sheffield which really supported me in the purchase and issues I have faced on my M340D. Outstanding sale person with great customer skills! Head of sales Danny Wood's support is also greatly appreciated

Sales

I had recently lost my wife and David Smith was understanding and sympathetic. He kept me informed all the time about the car"s progress.

Sales

Service was excellent, all questions answered, and good communication up to and after collecting car

Sales

Stephen. King at Sytner was a pleasure to do business with, so knowledgable on the brand, in a relaxed professional manner. The whole experience was trouble free. The handover was good with the you tube videos sent in advance a real help for me

Sales

Very helpful and quick turn around on my new car

Sales

George Lott - and excellent product.

Sales

Luke arranged for a lovely man called Malcolm to deliver the car to my daughter. Hassle free didn't have to worry about a thing. Perfect

Sales

All information is provided and explained.

Sales

quick and efficient