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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Robert Clough

New Car Sales Manager

Dave Garner

Used Car Sales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Elaine Dickinson

HR and Customer Relations Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent

Service

Can't ask for much more - great courtesy car and my car sorted in one visit.

Service

No problems. Friendly staff

Service

Overalll very satisfied with the experience. If I had to find 1 fault, I found the valet a little poor. This is the first impression the customer experiences when the car is collected.

Service

Originally given different booking slot to one I had requested but this was quickly amended by Jonny in the service team.

Service

1. Never having owned a BMW before, I expected better of a premium brand; 2. Having owned other Motability cars over 20 years, I have always received on-the-spot service when reporting apparently minor problems.

Service

They couldn't do enough and although sometimes things go wrong, the staff there were brilliant and so helpful. Especially Maya who sorted everything out for me and did a fantastic job.

Service

I then made an official complaint and was told Sytner Sheffield would be in touch. Still no contact. I have left messages but with no reply to me. I have been with BMW for 5 years and not experienced a level of service this low before.

Service

T

Service

A complimentary car wash was included which is appreciated. However, it was spoiled by leaving the alloys dirty. I asked that to be corrected. The car was taken and returned just as dirty. I couldn't be bothered to repeat the process a third time.

Service

No problems

Service

Very helpful

Service

Excellent service and kept fully aware of what was happening

Service

Toby, Julia and the rest of the team went out of their way to allow me to have the car I've always wanted, and endured multiple calls off me throughout the day to get me to that position

Service

The service was great but the car wash at the end was a bit average

Service

Problem sorted

Service

I booked my car in with Scott Walker for health check. He explained everything to me in very simple terms

Service

Problem not fixed on 2nd attempt. Now booked for a 3rd attempt. I find it annoying I had to pay for damage excess on a courtesy car yet because you can't fix it I have to keep getting a courtesy car and paying. service lady very helpful though.

Service

I was dealt with by a man who was technically sound, with good communication skills and evident integrity.

Service

very professional and welcoming. Staff very helpful and personable.

Service

Excellent but somewhat slower than I would have liked

Service

My while-you-wait wheel swap was carried out promptly, the servicing staff were friendly, helpful and efficient.

Service

The team at Sytner did everything they could, and more, to solve my challenge's. Michael Radford and Paul Castleton were outstanding

Service

The staff are always very polite and helpful

Service

The car sold to myself as a used BMW did not come with an MOT. I only found this out by chance a week later when the vehicle required a software update. The excuse of the sales person had forgot to do this is totally unacceptable.

Service

Kept updated every step of the service

Service

As above.

Service

Everything from booking my car in to picking it up was good

Service

Staff really helpful, good facilities

Service

The enclosed reception area is a major positive feature of the service experience. A delay in receiving a necessary spare part was promptly managed by the offer of a loan car. The car valet is nice and helps reduce the pain of the bill.

Service

Excellent service. Friendly staff

Service

Professional department and excellent waiting facility.

Service

fault not corrected, touch up paint not delivered. no feedback from two emails

Service

Made the purchase of my new car very easy

Service

As I previously stated a very organized service

Service

Arrived at 8:55 to drop my car off I needed to be at work for 9:45am. Got told a driver coming and wouldn't be long, 9:15 no driver, 9:30 no driver. 9:41 collected by driver. I was late for my shift start at work. Totally unacceptable.

Service

They are very helpful and always do what they say they will do

Service

The staff are good at looking after you, but things can take a long time.

Service

Sytner very good but service very costly

Service

Only issue was I booked a courtesy car when booking online but the dealership knew nothing about it when I arrived. They quickly sorted me out a loan car though but would have been a 5 otherwise

Service

Work was done within time frame, sorted me a courtesy car for the day. All good

Service

Battling against a broken system that doesn't work.

Service

Service undertaken without issue, including door rattle fixed

Service

If BMW had provided me with technical advice I requested it would have saved me the fitting charge. After fitting, the new MID did not need "programming" to suit the car. To remove and fit this MID is a very easy DIY task, which I could have done.

Service

Service was done quickly while I waited and was able to have a coffee and do some work on my laptop while I waited

Service

Easy, comfortable and professional.

Service

I still don't like having a mini as a courtesy car, its a huge step down. Also it is very busy around 8, getting people in earlier, having more staff or managing appointments might help. Took a while to get in and out.

Service

Willingness to discount prices so we I think where both happy but still waiting to hear about defective alloy coatings

Service

because m last visit has only time I feel I have been treated fairly

Service

Timeous and accurate service - good vfm

Service

Very good Just one thing they have changed a dust cap on the wheel which was grey in colour to match the wheels with a black standard dust cap which stands out like a sore thumb

Service

Always been looked after well by them and their new showroom and drive-in service centre is superb!

Service

Easy to just drive in, be taken to a comfortable area to wait and politeness of staff.

Service

See previous response

Service

It's fair

Service

When making the booking at the dealership, the service staff kept me waiting for 45 minutes before coming to see meet me despite 2 requests from showroom staff. Once booked, the whole process was very good.

Service

It took some work and nearly two weeks to get to the bottom of the 360 camera alignment problem I had, but they resolved it in the end and I was kept informed of progress all the way through

Service

Very efficient service

Service

Generally good service, staff are very helpful. And the coffee is good!

Service

No problems with the service received. However, diagnostic prices seemed a bit steep.

Service

Work on car wasn't commenced ina timely manner Poor communication Price quoted wasn't on invoice Unable to explain why problem was mine not bmw

Service

Great customer service.

Service

Good advice and efficient

Service

Still waiting for some areas to be clarified but in general the service is good. Staff are friendly and approachable and give the impression of helping but sometimes you have to chase responses.

Service

Very professional

Service

did a stone chip touch up FOC.

Service

Very happy with the gentleman who looked after me think his name was Richard

Service

This score is as a result of misquoted costs to me and a misrepresentation of costs to my insurance without my authority.It is also a score to reflect the poor comms between management ,team members and enterprise car rental.

Service

I pointed out that one of the switches that auto folds the rear seat was faulty, nothing was done still faulty

Service

I needed a new tyre which they didn't have so caused me some hassle getting it done elsewhere

Service

the customer service was a high standard.refreshments offered.

Service

Can't fault the Sheffield branch

Service

My service advisor is Richard Holmes. Richard is a credit to BMW as he always goes above & beyond his job description to satisfy my needs. Any issues are handled correctly & to the best of his abilities everytime.

Service

I find the whole experience a bit ott, is it really necessary to have multiple staff deal with the service requirements feels a bit like smoke and mirrors, I just want a prompt efficient service with minimal fuss!

Service

Everything was perfectly timed with the car completed sooner than expected.

Service

I liked the facilities and quality of service

Service

Went to collect the car and was left by myself, with nobody coming to see me, until people realised I wasn't being seen. Did everyone leave it to somebody else.

Service

Give me updates when they said they would and we'll informed during my car being in the center.

Service

Arrived on time for my early morning appointment and the car was worked on immediately for it's wheel and tyre swap. The car was also washed and I was away back home within 2 hours

Service

Still not fixed the rattle from my engine, Fitted a damaged replacement alloy wheel, All this despite having the car from 8:30 am until 5pm John Fisher advised me if the technician can't hear the rattle that's it! despite Master Technic confirming it

Service

helpful, friendly, quick, actually quite cheap too! what more could you ask for!?

Service

The service person assigned to me continually failed to telephone me back to let me know what was happening with my car even though I left numerous messages.

Service

I was disappointed based on my previous experiences over a number of years. It seems that since the move to the new place in Sheffield that the exemplary standards around customer service have been lost.

Service

Polite friendly staff, excellent timekeeping and communication

Service

No complaints. Performed as expected.

Service

Had to remind dealership that they had agreed to collect cars from existing customers. Who wants to take car to dealership and wait 90 minutes to be told we need a part and we can't get it until tomorrow. To get a courtesy car you have to book 3 week

Service

They booked my car in for a MOT and got it done the same day for me and washed my car also.

Service

Price not discussed on drop off Minor tailgate issue took a long time to resolve - still not right

Service

Very accommodating with pick up

Service

Fault found on suspension bushes. Engineer highlighted this was cause of vibration & bad tyre wear. Car still under warranty but told it was wear and tear. Car is under 3 years old. I wouldn't expect to replace them as a regular item during this time

Service

Completely satisfied. I wish to include a special THANK YOU to Lisa Blythe for the help and consideration she gave when arranging my service and MOT.

Service

Ok

Service

Superb, could not have done more.

Service

BMW always go that extra mile to ensure customer satisfaction.

Service

Did everything I wanted.

Service

As above. Quick, efficient, friendly and professional.

Service

Everything completed as promised within the projected timeframe

Service

My car was booked in for ad blue top up 6th March @ 08.00. On arrival I was told the booking had been made for the following week error at your side, told ok would only take 20 minutes. I was kept waiting for 2 hours for 11 litres of ad blue. POOR

Service

Rang to get an update on how my car went on the MOT to find out if any work needed doing and authorising by myself. Took over an hour after calling the main reception, for a service advisor to contact me back to let me know it had passed the test

Service

Again, perfect service from David Smith.

Sales

Excellent service from all staff, especially Matt Jagger and Paul Castleton , friendly staff, good rapport, and organised extremely well to suit the customer!

Sales

As in some situations I do buy on impulse and at this dealership always feel like they give you the right deal for both of us

Sales

Again very good experience with the sales staff at Sytner Sheffield

Sales

Fabulous dealership, can't wait to go back. I may invent an excuse, lol! The lattes are great ??

Sales

Friendly, approachable staff. Very impressed. First class service.

Sales

Again ,everyone and everything perfect,an absolute dream ,especially David Smith,professional,polite .

Sales

Everything went smoothly.

Sales

Courteous, helpful staff, in comfortable well equipped surroundings

Sales

Fast and efficient

Sales

Staff kept me informed by telephone and email. They were very professional, knowledgeable and courteous. They also phoned a few days later to make sure everything was going well.

Sales

The show room is lovely & we were made very welcome on every visit. Our sales consultant Steven King was knowledgable, patient and extremely helpful in assisting us to get the best car for our needs. The hand over was a flawless experience.

Sales

Very satisfied I was kept informed all the way through the process

Sales

Brilliant service

Sales

4 Stars only for the reasons explained above (5 Stars though for Mr Adam Hinchliffe who was the main reason I bought the car from Sytner Sheffield)

Sales

Matt kept me up to date with the arrival of the new vehicle and what documents I needed to bring in to collect the new car. Went very smoothly

Sales

The service I received everything was explained the hand over of the car was first class.

Sales

Awesome sales rep

Sales

They were brilliant!

Sales

Excellent sales staff. Toby Langdale was particularly helpful and enthusiastic at all times.

Sales

Stephen King in particular was excellent to deal with - very straightforward and patient; not pushy. Paul Castleton also.

Sales

David the sales rep made the whole experience a comfortable and pleasurable one

Sales

Helped me through make the right decision especially as my mileage was over

Sales

Just a really nice experience to be honest, as it stands I would buy a BMW again but it is early in the whole process, positive experience so far

Sales

Very satisfied with no problems. Everything went seamlessly.

Sales

This is my 3rd new BMW from Sytner Sheffield and once again the service was fantastic. Both George Lott and Paul Castletown were extremely helpful and knowledgeable about the brand, and I will definitely be returning for future purchases.

Sales

Very satisfied, staff highly commended, particularly our salesman, David Smith.

Sales

would of given 10 but you did dint my car before I got it and it was very inconvenient but the salesman was very good too us

Sales

Great customer service.

Sales

The dealership at Sheffield were first class in every way.

Sales

Very helpful and professional staff. When I saw the car it was in its own bay and looked amazing!

Sales

They made me feel at ease with their friendly approach

Sales

Staff very professional and accommodating

Sales

The service from reception staff to people serving coffee was perfect and we were made to feel so welcome in BMW showroom. The whole experience was wonderful. Thank you.

Sales

Sytner Sheffield confirmed a delivery date when I purchased the car and then assisted me to obtain a seven day insurance cover whilst my own insurance company sorted the extension of my previous insurance. The also arranged to provide me with a lift.

Sales

Howard brown is brilliant guy makes you feel welcome and a real credit to the depot

Sales

We declined the GAP and the rest of the deal went smoothly