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Friendly professional staff, car returned on time in pristine order
Problem not sorted and pay £90
Maya Sohal in Sheffield branch provided perfect customer care. 5 starts for her. The car stereo system and the screechy noise from the CD player was not looked at. The car still have those issues. 3 stars for the service.
After over 20 years of dealing with a Sytner I have lost a lot of confidence in Sheffield. Things seem to have worsened since moving into new premises.
See above. In addition, car valeted to very high standard and returned looking like new.
Your dealership is the best bmw in the uk. Your new building and staff are the best in the business.i love the ability to drive in to reception without getting wet in inclement weather Well done on making it a happy environment to have my car fixed.
The problem is not fixed. However, the brake noise has reduced. It took four days to return the vehicle without a full resolution.
My complaint details were not passed on to the service reception thus meaning explaining my story yet again
Easy to arrange and efficiently carried out. My only proviso is that software updates should be explained as they can cause puzzlement afterwards.
Richard took good car of me and my car as he always does.
Got the problem sorted out collected & returned the car back to my place of work
It was great when you picked up my car and dropped it off again but you no longer offer this service, otherwise completely satisfied
dealt with well
Everything I expected was executed to perfection.
I'm not clear what the extra charge is for, but if I understand it, I should have received a video showing the condition of my car whilst on the ramps. What else should have been included? Also the 'new' charge could not be explained satisfactorily.
A thorough knowledge of the vehicle and its problems was demonstrated and rectified, very satisfied
There's not enough characters to describe what was wrong with my vehicle on handback. Please get in touch with me by email if you want more information. Problems were both in the cabin and the engine bay. No inspection can have been carried out.
Because I'm very pleased with Sytner
Car was promptly attended to and I was kept updated as to when it would be ready
No one really seems to understand whats wrong with my BMWconnectedDrive problems. Three times replacing the head unit which costs roughly £1500.00
Again very pleasant to deal with
They make excuses for their poor knowledge.
1 star less because of comment above.
At BMW for me it's the little touches they do to make the customer feel valued. 10/10 BMW.
Best experience I've ever had when having work done on my car - WOW
Please see my previous comments
They couldnt have done any more??
Although the issue was identified and worked on, it was not fixed completely. This is not due to the engineers at BMW or the fault of the team it was more an issue with the water test completed.
did a good job providing alt car but lack of drivers meant extra trips to swap for suitable car half way through
Easy to book, kept in regular contact and a great service in person.
Efficient service and nice staff.
Quick easy and exquisite
Had an appointment at 13.00 and had booked a fast track appointment and was assured upon arrival that the car would be ready. This was not the case.
From the minute you arrive to the time you leave the service you receive is excellent. I particularly like the short video which I find very informative.
I felt that the overall experience was very good, the work was carried out correctly and quickly and the teAm were very polite and professional
Just the delay from having to order the part ( because it was on back order from the factory that was the issue, & no way for me to track the part when ordered.
From start to finish perfect helpful professional
Friendly staff and state of the art facility
Although told repair was completed, the fault was still there. Service department did not check the car fully before returning it. When I called the service advisor, Richard, he was immediately apologetic and told me to return to get it fixed.
The work was carried our efficiently and other issues were highlighted and informed so that these could be rectified whilst my vehicle was in the workshop.
Issues solved with no fuss, professional
The only slight downside I have is regarding cost - the price published on the BMW website indicated resetting the service interval indicator was included in the price. Sytner said it was an extra cost and therefore charged me extra.
Easy to book the service, friendly staff who explained everything
The new BMW showroom and service centre make service visits almost a pleasant experience. The weatherproof area for leaving and receiving back the car is a true bonus.
Usually it's five stars but my service indicator was not reset so I had to drive back and get this done.
Would have given 5 stars but having been advised when I booked that the work was inculded in my service plan (therefore FOC) I was dissappointed to be advised that it was not included and therefore needed to pay.
Top notch facilities and services
You have a excellent customer service facility in your new Sheffield premises.
Again excellent service and personally felt like a valued customer.
I deal directly with my preferred Service Adviser. I dislike the centralised system & will not use it. I have a long/excellent relationship with my centre: Sytner Sheffield. The service I receive from Richard Holmes is exemplary. Sadly no car wash.
Easy to book, kept informed of progress throughout the day. Car available for collection at time promised
Let down by waiting for authorisation for work under warranty. been waiting 12 days. Phoned to follow up after waiting 10 days. Service agent busy so couldn't speak to her . She did phone back but no information about the warranty work. Otherwise OK
Outstanding helpful and polite staff
Great service and polite staff
Booked on Monday and completed on Wednesday, could have been done on Tuesday.
I cannot be completely satisfied because we spent 5 hours travelling to take the car and collect it in the evening. The new premises are situated in an industrial desert and getting there from home means crossing the busiest part of Sheffield at the
Drive in service bay area was excellent and the service agent kept me updated as to what was happening and what needed doing to my car
Fast, efficient service and great customer care.
There is a very up-market feel to it all.
Service completed to a high standard in the given time.
Booking in seemed to be centralised,not an advisor with technical knowledge.A lift was given to a local shopping mall,but no lift back.Still a pleasant seamless experience so very satisfied
Everything was so easy to do/use
The overall smooth buying experience
would have liked a pick up/drop off option. My wife has got a skoda and they offer this and so I am surprised that you dont.
Efficient but could there be a more precise time as to the length of time needed for the device.
Superb service, from the meet and greet through to the collection of the car at the end of the day. Service and body shop worked well together to enable only one visit to Sheffield.
Iont think it can be bettered!
Easy to make arrangements to suit us.
Very helpful,nothing too much trouble
car well looked after by team
I had to book my car in for the computer to be checked and had to wait over 4 weeks before I could be fitted in with somebody driving me back home after I had dropped my car off/ I would have had to wait a further 2 weeks for a courtesy car.
Comfortable waiting area. Friendly staff
the customer service i received from Jason as Sytner is second to none nothing is too much trouble and Maya is very professional and easy to deal with they are both a credit to your company. coffee is good too.
Friendly and efficient service.Food and snacks while waiting could be better.Will be better to provide news papers and magazines for customers who are waiting at showroom.Good , clean show room.This survey who set up to increase rating is bad.
A calm relaxing atmosphere good service and great staff
all issues dealt with efficiently
Keep up to date with car progress at all times I was my experience
Fitted me in at short notice. Car fully repaired. James ensured I didn't have practical issues in getting the car to and from your branch.
Couldn't fault the whole process. The video showing tyres, brakes etc. Is an excellent idea.
always good servbice
As above. Excellent environment but at a cost.
Excellent service from the initial welcome at the dealership, right throughout the sales process.
Got all the service i needed. Helpful, friendly and simple to buy from. Seemed to have the ability to actually fix things when BMW planning went wrong. Had the car available for a test drive before anywhere else close.
Absolute no issues
As stated in the previous comment, I was given the right amount of support and advice without the pushy salesman tactics, this is my 2nd BMW car from Sytner and Im sure it wont be my last.
Jamie Jackson at Sytners in Sheffield made the whole buying experience from selecting the model to completing the handover a very relaxing, stress-free and pleasurable experience.
From the moment we stepped through the door to the moment we drove off in our new car we were made to feel valued and welcome. The showroom itself adds to the whole experience making every visit actually enjoyable!
Matt Jagger and Paul Castleton were very helpful from the beginning to the end of the process
As Above + immaculate new showroom
Every element of the journey was perfect
everything was smooth
Sales person knowledgable about motability, friendly and helpful. Gave impression we were valued customers.
All went well, just a couple of minor administration issues but handled well.
Impressive surroundings, very professional staff. Everything went perfectly to plan. Then the final touch was the unveiling in the Handover room, blew me away. I just had to film it!!
Excellent experience. Adam Hinchcliffe was fantastic. My only minor niggle was my new car went missing for a few days. It was due at the showroom 12:15 Tuesday and Sytner's could find out from BMW where it was. Adam was persistent though.
The whole experience is first class, its the third car weve purchased from Sytners
Felt like a valued customer and my needs were being met.
Everyone at Sytner BMW greeted you and made you feel valued. The atmosphere was calm and professional and the team were great in every department. It was the best retail experience I have had in a while.
The dealership is at a different level to any other Ive been in.
Matthew Jagger went to great lengths to explain differences between M2+M4.He arranged for us to road test both cars over two weekends.Having decided on the M4 he found us a car to fit our requirements exactly and promptly.Very conscientious.
The car was in immaculate condition and was waiting in the show room for me when I arrived.
I cannot praise the level of service given by the salesman and the financial manager enough. Matthew Jagger went the extra mile to source me a vechicle when the first one located fell through.
excellent salesmanship, did not feel under pressure.
Again it was down to Adam
no problems all questions answered
The two members of staff who looked after us were particularly patient, pleasant, knowledgeable and accommodating. The service in general was extremely efficient.
Everyone happy to help around our fast (hectic) lives.
I have purchased many cars from the dealership and the experience is always one to look forward to