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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Danny Wood

New Car Sales Manager

Jamie Jackson

New Car Sales Controller

Lee Griffiths

Used Car Sales Manager

Martyn Ward

Used Car Sales Controller

David Froggatt

Aftersales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Cat Beck

HR & Business Administration Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Straight forward drop off everything went smoothly no problem excellent service

Service

Polite & informative from start to beginning

Service

Great communication

Service

I assumed the service would be a little quicker due to the scope of it so was slightly surprised how long I was told I'd be waiting. Car was then delivered within the timescale and cleaned on the outside.

Service

Great facilities and attentive staff

Service

Car booked in quickly and sorted easily under warranty. Drop off and collection was efficient and friendly.

Service

Richard was superb. Sytner take care over the car and the customer. Even with covid protocols I was able to work in the café while my care was worked on.

Service

Excellent staff and hospitality

Service

No dramas and made to feel welcome

Service

Nothing was too much trouble in finding my problem with my car

Service

My Service advisor was 1st class very professional and caring. Could not have been more helpful especially over a certain problem I had and he resolved it with no fuss.

Service

jonathan and service team keep you updated about your car at altimes

Service

Excellent service. all staff were friendly and the problem was resolved very quickly.

Service

I am always looked after which is important to me

Service

They have fast and good service

Service

Warm and friendly environment

Service

Always great service.

Service

Everything went well

Service

Always a good experience when I have needed any work done.

Service

Meet and greet was good, and BMW staff were courteous

Service

You seem efficient

Service

Lisa Blythe polite, friendly and professional. Reception into the building polite and efficient. Lot's of space around with Covid measures taken seriously, so reassuring.

Service

Everything was first class from arrival to departure. A very special word of thanks to LISA BLYTHE who dealt with me, totally professional in the way she looked after me, a credit to herself and Sytner Sheffield she has my highest praise 1st Class

Service

AS ABOVE. POLITE STAFF, VERY HIGH LEVELS OF PROFESSIONALISM

Service

Very satisfied.

Service

Great service, easy and straightforward. The video health check is a nice touch

Service

I was prompted to sort out an upcoming service that saved me having to visit again.

Service

Everything carried out as expected and at a reasonable price

Service

Helpful people, nice too - prompt and focused service, again, no unnecessary frills

Service

Pete at body shop (Sheffeild)

Service

Great service

Service

fast and efficient on the day

Service

Safi explained what would be done to the car during the service she also gave her card so I could contact her if I had any questions after I had left,. She told me roughly when the car would be ready and called me when the car was ready.

Service

All the people I've dealt with have been friendly helpful and courteous.

Service

Very satisfied

Service

Jason Cole

Service

Richard Holmes was very polite and efficient. Service undertaken promptly while I waited

Service

Professional from start to finish

Service

My annual service was easy and stress free.

Service

Professional service from start to finish. Car was health checked and washed too!

Service

Everything taken care of

Service

No problems.

Service

All issues resolved

Service

The advisor was absolutely great, friendly, knowledgable and a pleasure to deal with

Service

George went to great lengths to find the right model of car that fitted my needs... I was all over a Mini Countryman on my previous visit to chose my next Mobilty car ..

Service

The service I received was as usual world class from arriving to departing I was informed of what checks were being carried out to my car and also sent a video of the checks taking place which made it easier to understand.

Service

They were very thorough and carried out the work quickly.

Service

Bar that I had to leave the car overnight I was happy with the result.

Service

Excellent communication from Scott Walker in the lead up to, during and post appointment. Thank you.

Service

Work was completed bang on time including the car wash

Service

Everything went to plan

Service

My car was serviced in the time frame whilst I was waiting in the showroom, Very impressed with the Covid 19 safety measures.

Service

I am pleased with the service I received. Bmw advised me I didn't need all of the work I had expected to be done. This saved me money and reassured me I was getting a good service.

Service

Personal service manager in body shop very helpful very covid safe

Service

I was as always very pleased with the service, and I'm always happy to go back as I know that any problems I would have would most likely be sorted out quickly and professionally.

Service

It's always a painless experience dealing with Sytner Sheffield and this visit was no different.

Service

The service was carried out in a timely and efficient manner

Service

First class service as usual. Staff polite friendly and helpful. Work completed on time. Well done. Love the drive in service bay.

Service

Given options and suggestions

Service

Very very satisfied, I asked for the car to be washed on the outside and it came back lovely and clean.

Service

No problems only yeses

Service

Great service from start to finish!

Service

professionally done.

Service

Always a positive welcome, friendly and knowledgeable staff.

Service

My car was fully serviced and it's now without any known problem.

Service

Very straightforward process - and covid restrictions clear and followed by all from the moment I arrived. Lovely surroundings and attentive staff.

Service

Very welcoming , very professional, Great customer service

Service

Once finally booked in the service was on the day absolutely fine at Sytner Sheffield and my attendant was excellent.

Service

Organised professional and no time waisting

Service

First class service

Service

Very detailed and organised

Service

Did not keep me waiting about always keep me informed about my car

Service

The whole experience was flawless

Service

Slick, helpful, on time

Service

Friendly welcome, kept informed throughout the service and car was available earlier than expected

Service

Very professional set up

Service

Jacob Watts is a fantastic salesman and I would recommend him to anyone, I really enjoyed dealing with him. Couldn't have asked for more

Service

The sales people at Sytner in Chigwell responded to my queries promptly and effectively from the beginning to the end of buying process.

Service

High quality job!!!

Service

Positive customer service during the service.

Service

Very professional I feel I am in safe hands

Service

Always kept informed of progress

Service

Very helpful and polite

Service

New workshop

Service

Everyone was polite. The service and MOT were done quickly. I was kept informed of what was happening.

Service

Car booked on time, completed on time, no problems.

Service

Very organised and timely.

Service

Did the recall work at the time the said they would and took as long as expected. Informed me of further work but knew I would not be having expensive dealer prices for an 11 year old 1 series but very friendly.

Service

Richard and the Senior Technician were both very professional and informative.

Service

Friendly staff, great experience despite the added complications with the car!

Service

Diagnosed and fixed the problem in a day, including having to get a part delivered. Kept me informed. Very pleasant customer service representative. To get 5 stars, the car should be washed.

Service

The work carried out was fine.

Service

quick to process on drop off and also on collection

Service

Promptly dealt with on arrival. Staff member who dealt with me was friendly and professional

Service

Good service

Service

Can't see how the service could be better

Service

Polite, friendly helpful

Service

Not only are the issues in hand attended to and explained but a duty of care is evident from arrival to departure and there is no cohersion to remedy faults ASAP unless the issues are deemed unsafe.

Service

It was straight forward no problems

Service

The after care at Sytner Sheffield is amazing. I have only positive experiences from the service team.

Service

The car was ready in the time give once left keys with advisor which is great not hanging about near the service area

Service

quick and guaranteed a good standard

Service

Very well organised

Service

Kept in contact with updates and turned the car around quickly

Service

Excellent service, pre end of warranty check done and MOT. Friendly and efficient staff.

Service

The whole experience was professional and high quality. The staff were very confident and customer focussed without being over the top. A credit to BMW and Sytner.

Service

Great service on my recent visit, I feel that BMW Sytner went above and beyond rectifying a non-warranty but very annoying issue.

Service

Quality cars good service

Service

Email included link to a helpful video of what to expect on arrival. Felt like the entire experience had been carefully tailored to remain covid secure whilst still providing a good customer experience.

Service

As above, just a fabulous service

Service

Excellent service

Service

VERY STRAIGHT FORWARD AND COMPREHENSIVE UNDERSTANDING

Service

Excellent service and easy to organise

Service

The issue was dealt with swiftly

Service

Helped me out by collecting car as broken my foot

Service

Efficient and kept informed.

Service

Helpful and considerate

Service

Happy with service experience. Would have preferred if you could have found a Continental rear tyre rather than having to have two PZeros. Otherwise everything was good.

Service

Bmw Always make sure they leave their customers happy

Service

Richard . Need I say more

Service

Service carried out professionally.

Service

Over the moon couldn't have asked for better

Service

They kept me updated throughout the process.

Service

Excellent service as always.

Service

Good communication from booking of service to service completion. Professionalism and friendliness of staff. Adherence to stated time required to complete service. Comfort of service centre. Clear and transparent menu service costings.

Service

Good service.

Service

Had car serviced - waited for car to be serviced. Waited in seating area, received paperwork ect, shown outside to car.

Service

Extremely streamlined and professional always

Service

Always been extremely satisfied with the service and staff

Service

Excellent Service

Service

Worked from centre whilst car was serviced

Service

Service carried out as expected and the waiting area was excellent for me to work

Service

Very Pleasant / professional , quick and easy

Service

All staff were friendly and professional.

Service

Chose to stay at the dealership whilst my service was completed. I was able to work in a booth whilst my car was being looked after. The team ensuring I had everything I needed. A fast and efficient service on my car.

Service

Service completed satisfactorily

Service

Sytner Sheffield, I would give them 5+ in the short time that I have been dealing with them nothing has been to much trouble never any problems only solutions.

Service

Again friendly service and a great place to be

Service

Very satisfied no issues

Service

Everything was done as said, I was kept informed as to what was needed on my car.

Service

small dent removed and service completed with updates and discussion along the way

Service

all OK, but will be more enjoyable when life is back to normal

Service

Extremely grateful for the care and attention given by Richard and the team

Service

Very helpful and able to reduce price of parts

Service

No waiting around, job done in a timely manner at the declared cost.

Service

The car came back just as i wanted

Service

Very professional personnel who kept me informed every step of the way

Service

Very polite and helpful staff

Service

Fast service

Service

Taking into account the difficult situation with COVID all went well

Service

Courtesy care and clean environment

Service

The service was quick and easy. The communication was great!

Service

Smooth process

Service

Richard was extremely friendly and explained everything clearly and in detail. Sytner has handled covid restrictions exceptionally and I felt safe and at ease when visiting. Clear instructions were also sent out ahead of time.

Service

Prompt service, good communication and explanation of the work carried out.

Service

Listened to what I had to say about problems with my out of Warrenty Vechicle and came up with a compromise with costs

Service

Clear honest and accurate information given at any stage.

Service

There was a problem while the car was been serviced. Was told straight away about it. Was all sorted out will no problem

Service

Excellent service from start to finish

Service

BMW app & the car informed me of required service & wanted me to book by the automated system. What with COVID restrictions I had questions, like how long they needed the car for & whether I could remain on site & wait.

Service

The organisation is efficient whilst still retaining a friendly , personal and respectful service .

Service

Service representative explained issues and the decision that was made and for me to keep monitoring.

Service

Comfortable waiting area

Service

Excellent customer service

Service

Because of the attention to detail

Service

Well organised

Service

Whilst it was an unexpected shock to be faced with a significant bill, the attention given by Jonathon Parton was excellent

Service

It's strange that having had such a recent negative experience with the vehicles themselves the service centre staff and experience, knowledge and honesty that they displayed was second to none.

Service

Outstanding work and overall care and a great thank you the body shop did amazing job

Service

Great staff

Service

Made to feel very welcomed , could answer all my questions and found me a great car

Sales

Straightforward to deal with and they delivered the car to us too.

Sales

Usual great service and sensible business approach.

Sales

Jacob Watts was outstanding. He was charming, professional and very knowledgeable across the whole BMW platform. He worked extremely hard to obtain the car which best matched my specifications from those that were in the country. He was exceptional.

Sales

I was completely satisfied with the car and customer service they provided

Sales

Again Luke ensured good communication throughout. When there was a couple of little glitches he stepped up and helped resolve them. I feel there is genuine care for the customer experience and satisfaction.

Sales

I was offered a test drive allowed to see the potential new car. The differing ways of financing the car and valuation of the trade in were all dealt with very well and made the all experience relaxing.

Sales

Nothing was too much trouble very smooth handover .

Sales

No problems or issues. Our requirements were listened to and an agreement reached. No sales hassle. However, the process was quite lengthy.

Sales

Very professional and friendly advice throughout the process , particularly in view of the restrictions caused by Covid . The delivery of the car and handover were very well handled and I had great support throughout from Matthew Jagger,

Sales

Sale was agreed one day and I picked up the car the next. No protracted negotiations and very straightforward to deal with.

Sales

All went to plan

Sales

Updates along the way, with the build progress - it makes you feel involved with the car build.

Sales

Ideal service, can't fault the service provided by Luke Dixon, pleasant, informative, professional and gives the impression he wants to help rather than has too.

Sales

Couldn't fault the process and experience.

Sales

I was completely satisfied didn't know what I wanted when I went to Sytner the sales team put me at ease went through all the options I had and I came away with a brand new car amazing.

Sales

I always deal with Paul and since his new role David between them I buy what I want not what typical sales people tell me I need to buy I have scored 5 because I couldn't score more Thanks

Sales

Great service despite the COVID restrictions

Sales

Great customer service! Everyone was helpful and kept me updated throughout the process

Sales

I had swift responses to all my questions

Sales

Very good communication and George Lott went out of his way to ensure the car was delivered to a mutually convenient location.

Sales

David Smith couldn't have made the process any easier. I was kept updated on the production and delivery of my car, any queries I had where promptly addressed and I feel very assured that he contactable should I have any further queries

Sales

Good service

Sales

Again, support and advice at every point during the choice & financing steps

Sales

Only downside was unable to use handover suite, but not a Sytner issue in a global pandemic. David offered a revisit in a few months!

Sales

Although we hadn't planned on changing our car quite so early this year, the deal was a very good one and we went ahead. The car was matched to our requirements, everyone, Sales, Finance and Reception staff were all very cheery yet professional.

Sales

Very professional service from first contact to completion of the purchase of my new X5.

Sales

Was met promptly on arrival at the center, shown the car in its own collection bay, finalized the last of the paperwork and drove away. The parts of the center I saw were clean and well maintained, and the necessary distancing procedures in place.

Sales

Difficult times but they did everything they could to assist. Salesman, David Smith especially helpful.

Sales

The experience was great even without been able to visit the car show room in person. Also the unveiling of the car which was sent the day before pick up was a nice touch.

Sales

it is dificult for the staff to give their all but due to covid they were fantastic

Sales

Excellent customer treatment and very efficient

Sales

Good - appreciate impact of covid restrictions Although not happened for a few years now, I do miss the flowers that used to be provided along with the new car

Sales

Very helpful friendly service

Sales

Sam Clark made the transition the very best he could under the current guidlines.

Sales

Everything was ready for us the car was in a separate part of the showroom Curtis helped showing us different things the car does he set phone up and Spotify for us was a real exciting time

Sales

Curtis wilding has been very helpful though out the the purchase and afterwards, overall a great experience even during covid restrictions.

Sales

The handover went smoothly with no problems

Sales

Customer service.

Sales

Luke the salesman was very helpful and not pushy

Sales

Extremely well organised and covid secure

Sales

Well received as a person , my needs were well understood and reflected in the options presented back to me regarding vehicle type , options and purchase options . At no time did I feel under pressure and all my questions were professionally answered

Sales

Difficult due to covid-19. unable to give the usual new car buying experience but that was expected. Hopefully when George sells me another car we will be out of this pandemic :-)

Sales

I cannot speak highly enough of George; we felt reassured that he could find us a car quickly. His skills lie in his quiet, professional demeanour and interpersonal dealings with customers. Nothing was too much trouble, he is an asset to Sytners.

Sales

Neil Rice looked after me from day one answering my many questions

Sales

Again couldn't fault this especially considering the current pandemic restrictions. We didn't feel we had missed out on anything.

Sales

same as above . felt like luke did a fantastic good throughout

Sales

I was kept in the loop the whole of the time as to what was going on and also only had to go in when necessary and then was looked after

Sales

David smith has made everything easy and understandable especially during this time (COVID-19)

Sales

Well presented taking in to account the COVID lock down.