Excellent

Can't ask for much more - great courtesy car and my car sorted in one visit.

No problems. Friendly staff

Overalll very satisfied with the experience. If I had to find 1 fault, I found the valet a little poor. This is the first impression the customer experiences when the car is collected.

Originally given different booking slot to one I had requested but this was quickly amended by Jonny in the service team.

1. Never having owned a BMW before, I expected better of a premium brand; 2. Having owned other Motability cars over 20 years, I have always received on-the-spot service when reporting apparently minor problems.

They couldn't do enough and although sometimes things go wrong, the staff there were brilliant and so helpful. Especially Maya who sorted everything out for me and did a fantastic job.

I then made an official complaint and was told Sytner Sheffield would be in touch. Still no contact. I have left messages but with no reply to me. I have been with BMW for 5 years and not experienced a level of service this low before.

T

A complimentary car wash was included which is appreciated. However, it was spoiled by leaving the alloys dirty. I asked that to be corrected. The car was taken and returned just as dirty. I couldn't be bothered to repeat the process a third time.

No problems

Very helpful

Excellent service and kept fully aware of what was happening

Toby, Julia and the rest of the team went out of their way to allow me to have the car I've always wanted, and endured multiple calls off me throughout the day to get me to that position

The service was great but the car wash at the end was a bit average

Problem sorted

I booked my car in with Scott Walker for health check. He explained everything to me in very simple terms

Problem not fixed on 2nd attempt. Now booked for a 3rd attempt. I find it annoying I had to pay for damage excess on a courtesy car yet because you can't fix it I have to keep getting a courtesy car and paying. service lady very helpful though.

I was dealt with by a man who was technically sound, with good communication skills and evident integrity.

very professional and welcoming. Staff very helpful and personable.

Excellent but somewhat slower than I would have liked

My while-you-wait wheel swap was carried out promptly, the servicing staff were friendly, helpful and efficient.

The team at Sytner did everything they could, and more, to solve my challenge's. Michael Radford and Paul Castleton were outstanding

The staff are always very polite and helpful

The car sold to myself as a used BMW did not come with an MOT. I only found this out by chance a week later when the vehicle required a software update. The excuse of the sales person had forgot to do this is totally unacceptable.

Kept updated every step of the service

As above.

Everything from booking my car in to picking it up was good

Staff really helpful, good facilities

The enclosed reception area is a major positive feature of the service experience. A delay in receiving a necessary spare part was promptly managed by the offer of a loan car. The car valet is nice and helps reduce the pain of the bill.

Excellent service. Friendly staff

Professional department and excellent waiting facility.

fault not corrected, touch up paint not delivered. no feedback from two emails

Made the purchase of my new car very easy

As I previously stated a very organized service

Arrived at 8:55 to drop my car off I needed to be at work for 9:45am. Got told a driver coming and wouldn't be long, 9:15 no driver, 9:30 no driver. 9:41 collected by driver. I was late for my shift start at work. Totally unacceptable.

They are very helpful and always do what they say they will do

The staff are good at looking after you, but things can take a long time.

Sytner very good but service very costly

Only issue was I booked a courtesy car when booking online but the dealership knew nothing about it when I arrived. They quickly sorted me out a loan car though but would have been a 5 otherwise

Work was done within time frame, sorted me a courtesy car for the day. All good

Battling against a broken system that doesn't work.

Service undertaken without issue, including door rattle fixed

If BMW had provided me with technical advice I requested it would have saved me the fitting charge. After fitting, the new MID did not need "programming" to suit the car. To remove and fit this MID is a very easy DIY task, which I could have done.

Service was done quickly while I waited and was able to have a coffee and do some work on my laptop while I waited

Easy, comfortable and professional.

I still don't like having a mini as a courtesy car, its a huge step down. Also it is very busy around 8, getting people in earlier, having more staff or managing appointments might help. Took a while to get in and out.

Willingness to discount prices so we I think where both happy but still waiting to hear about defective alloy coatings

because m last visit has only time I feel I have been treated fairly

Timeous and accurate service - good vfm

Very good Just one thing they have changed a dust cap on the wheel which was grey in colour to match the wheels with a black standard dust cap which stands out like a sore thumb

Always been looked after well by them and their new showroom and drive-in service centre is superb!

Easy to just drive in, be taken to a comfortable area to wait and politeness of staff.

See previous response

It's fair

When making the booking at the dealership, the service staff kept me waiting for 45 minutes before coming to see meet me despite 2 requests from showroom staff. Once booked, the whole process was very good.

It took some work and nearly two weeks to get to the bottom of the 360 camera alignment problem I had, but they resolved it in the end and I was kept informed of progress all the way through

Very efficient service

Generally good service, staff are very helpful. And the coffee is good!

No problems with the service received. However, diagnostic prices seemed a bit steep.

Work on car wasn't commenced ina timely manner Poor communication Price quoted wasn't on invoice Unable to explain why problem was mine not bmw

Great customer service.

Good advice and efficient

Still waiting for some areas to be clarified but in general the service is good. Staff are friendly and approachable and give the impression of helping but sometimes you have to chase responses.

Very professional

did a stone chip touch up FOC.

Very happy with the gentleman who looked after me think his name was Richard

This score is as a result of misquoted costs to me and a misrepresentation of costs to my insurance without my authority.It is also a score to reflect the poor comms between management ,team members and enterprise car rental.

I pointed out that one of the switches that auto folds the rear seat was faulty, nothing was done still faulty

I needed a new tyre which they didn't have so caused me some hassle getting it done elsewhere

the customer service was a high standard.refreshments offered.

Can't fault the Sheffield branch

My service advisor is Richard Holmes. Richard is a credit to BMW as he always goes above & beyond his job description to satisfy my needs. Any issues are handled correctly & to the best of his abilities everytime.

I find the whole experience a bit ott, is it really necessary to have multiple staff deal with the service requirements feels a bit like smoke and mirrors, I just want a prompt efficient service with minimal fuss!

Everything was perfectly timed with the car completed sooner than expected.

I liked the facilities and quality of service

Went to collect the car and was left by myself, with nobody coming to see me, until people realised I wasn't being seen. Did everyone leave it to somebody else.

Give me updates when they said they would and we'll informed during my car being in the center.

Arrived on time for my early morning appointment and the car was worked on immediately for it's wheel and tyre swap. The car was also washed and I was away back home within 2 hours

Still not fixed the rattle from my engine, Fitted a damaged replacement alloy wheel, All this despite having the car from 8:30 am until 5pm John Fisher advised me if the technician can't hear the rattle that's it! despite Master Technic confirming it

helpful, friendly, quick, actually quite cheap too! what more could you ask for!?

The service person assigned to me continually failed to telephone me back to let me know what was happening with my car even though I left numerous messages.

I was disappointed based on my previous experiences over a number of years. It seems that since the move to the new place in Sheffield that the exemplary standards around customer service have been lost.

Polite friendly staff, excellent timekeeping and communication

No complaints. Performed as expected.

Had to remind dealership that they had agreed to collect cars from existing customers. Who wants to take car to dealership and wait 90 minutes to be told we need a part and we can't get it until tomorrow. To get a courtesy car you have to book 3 week

They booked my car in for a MOT and got it done the same day for me and washed my car also.

Price not discussed on drop off Minor tailgate issue took a long time to resolve - still not right

Very accommodating with pick up

Fault found on suspension bushes. Engineer highlighted this was cause of vibration & bad tyre wear. Car still under warranty but told it was wear and tear. Car is under 3 years old. I wouldn't expect to replace them as a regular item during this time

Completely satisfied. I wish to include a special THANK YOU to Lisa Blythe for the help and consideration she gave when arranging my service and MOT.

Ok

Superb, could not have done more.

BMW always go that extra mile to ensure customer satisfaction.

Did everything I wanted.

As above. Quick, efficient, friendly and professional.

Everything completed as promised within the projected timeframe

My car was booked in for ad blue top up 6th March @ 08.00. On arrival I was told the booking had been made for the following week error at your side, told ok would only take 20 minutes. I was kept waiting for 2 hours for 11 litres of ad blue. POOR

Rang to get an update on how my car went on the MOT to find out if any work needed doing and authorising by myself. Took over an hour after calling the main reception, for a service advisor to contact me back to let me know it had passed the test

Again, perfect service from David Smith.

Excellent service from all staff, especially Matt Jagger and Paul Castleton , friendly staff, good rapport, and organised extremely well to suit the customer!

As in some situations I do buy on impulse and at this dealership always feel like they give you the right deal for both of us

Again very good experience with the sales staff at Sytner Sheffield

Fabulous dealership, can't wait to go back. I may invent an excuse, lol! The lattes are great ??

Friendly, approachable staff. Very impressed. First class service.

Again ,everyone and everything perfect,an absolute dream ,especially David Smith,professional,polite .

Everything went smoothly.

Courteous, helpful staff, in comfortable well equipped surroundings

Fast and efficient

Staff kept me informed by telephone and email. They were very professional, knowledgeable and courteous. They also phoned a few days later to make sure everything was going well.

The show room is lovely & we were made very welcome on every visit. Our sales consultant Steven King was knowledgable, patient and extremely helpful in assisting us to get the best car for our needs. The hand over was a flawless experience.

Very satisfied I was kept informed all the way through the process

Brilliant service

4 Stars only for the reasons explained above (5 Stars though for Mr Adam Hinchliffe who was the main reason I bought the car from Sytner Sheffield)

Matt kept me up to date with the arrival of the new vehicle and what documents I needed to bring in to collect the new car. Went very smoothly

The service I received everything was explained the hand over of the car was first class.

Awesome sales rep

They were brilliant!

Excellent sales staff. Toby Langdale was particularly helpful and enthusiastic at all times.

Stephen King in particular was excellent to deal with - very straightforward and patient; not pushy. Paul Castleton also.

David the sales rep made the whole experience a comfortable and pleasurable one

Helped me through make the right decision especially as my mileage was over

Just a really nice experience to be honest, as it stands I would buy a BMW again but it is early in the whole process, positive experience so far

Very satisfied with no problems. Everything went seamlessly.

This is my 3rd new BMW from Sytner Sheffield and once again the service was fantastic. Both George Lott and Paul Castletown were extremely helpful and knowledgeable about the brand, and I will definitely be returning for future purchases.

Very satisfied, staff highly commended, particularly our salesman, David Smith.

would of given 10 but you did dint my car before I got it and it was very inconvenient but the salesman was very good too us

Great customer service.

The dealership at Sheffield were first class in every way.

Very helpful and professional staff. When I saw the car it was in its own bay and looked amazing!

They made me feel at ease with their friendly approach

Staff very professional and accommodating

The service from reception staff to people serving coffee was perfect and we were made to feel so welcome in BMW showroom. The whole experience was wonderful. Thank you.

Sytner Sheffield confirmed a delivery date when I purchased the car and then assisted me to obtain a seven day insurance cover whilst my own insurance company sorted the extension of my previous insurance. The also arranged to provide me with a lift.

Howard brown is brilliant guy makes you feel welcome and a real credit to the depot

We declined the GAP and the rest of the deal went smoothly