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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Danny Wood

New Car Sales Manager

Jamie Jackson

New Car Sales Controller

Lee Griffiths

Used Car Sales Manager

Martyn Ward

Used Car Sales Controller

David Froggatt

Aftersales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Cat Beck

HR & Business Administration Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was a recall and everything went smoothly

Service

All the staff at Sytner BMW in Sheffield are welcoming and go out of their way to ensure each visit is a positive one.

Service

Was going to give 4.8 stars as on my previous visit all the dust caps were missing after the service, but you did give me another set when I was next passing so 4.9.

Service

Car easily booked in, job completed to agreed timescale, good customer service.

Service

The ease of driving straight in to be met by one of your colleagues and to feel confident that someone is going to look after your car in the way that I would Great service

Service

All work carried out exactly as promised. I was informed at every step of the scheduled work and costs involved by Chris .

Service

Communication between customer service and technician very good.

Service

Friendly professional staff. Provided an excellent service.

Service

Took slightly longer than was scheduled to do so. But these things happen.

Service

Problem fixed and kept fully informed of progress during the day

Service

Good systems in place and friendly staff. I asked for the work to be completed before lunch if possible and it was. This was very much appreciated.

Service

The only disappointment was that you did not have a courtesy car available however I appreciate that the repair was not booked in advance so this could not be helped.

Service

Friendly and helpful staff

Service

Very quick and efficient

Service

IT was only booked in for a software update, all completed as planned

Service

The Sytner dealership is a model of its kind. Its almost a pleasure to part with my money.

Service

As usual, very professional, knowledgeable and friendly.

Service

Car drives fab now

Service

Very satisfied fault rectified first time no further visit necessary.

Service

I had a problem, turned up at the garage without an appointment and was seen immediately. My car was fixed while I waited and I was soon on my way. The service was excellent

Service

Quick and convient, able to have a wait in service during the current circumstances was very helpful.

Service

Managed well under difficult circumstances.

Service

a great service and very well managed given the restrictions in place due to Covid-19

Service

No problem

Service

Safi was a great help and I was able to get my issue sorted very quickly.

Service

The guy who looked after my car explained everything everything I needed to know about my car after health check.

Service

The work done was very good

Service

Large well located dealership that provides a helpful and professional approach to car servicing.

Service

Booking time to suit Kept in contact Video of work undertaken and explanation Considerate Friendly

Service

Everything was as expected and the waiting time was as agreed.

Service

All our questions were answered all service was really good

Service

Best dealership I have dealt with so far

Service

I was happy that they fixed the reported problem on the first visit and that the potentially expensive repair (replacement turbo) was covered under the warranty. The biggest disappointment was the inconvenience of no courtesy car being offered again

Service

Done as agreed

Service

The best that could be done under COVID19 restrictions.

Service

Covid 19 precautions allayed my safety fears, so I was happy with that. My customer service rep, Richard, explained everything that would happen very well and kept me informed of the progress of my car's service.

Service

Easy to make contact and friendly and efficient service.

Service

Service was good, but customers were not allowed to wait in the customer sitting area. I had to wander around outside for 6 hours until my car was ready.

Service

Sorted out my problem

Service

Even when the car was returned to myself . I had A call from the sammy the day after checking all was okay. Never had that before. She has been great from start to finish .

Service

Very professional

Service

Brilliant all round again

Service

Scott was very professional and went out of the way to help me on the day loading my bicycle and did best under the circumstances / outside wash of car .

Service

Safi is always brilliant with me, down to earth and equally very professional. Great communication and with a smile. She's a credit to Sheffield Sytner BMW.

Service

Great service from Richard Holmes!

Service

Communication from Jason was perfect.

Service

Samantha Bailey was my appointed Service Advisor on both recent occasions. Sammy had a very professional approach with timely updates on the situation, always leaving me with the impression of going above and beyond.

Service

Efficiency, professionalism of staff. Ambiance of environment. Video of vehicle underside being made available immediately.

Service

No nonsense service is what I want, and was given.

Service

Everything done as it should have been.

Service

Job on my car done swiftly but no less professional

Service

I've always had first class service from Sytner Sheffield. Professional in all regards.

Service

Easy booking procedure online. I was seen straightaway when I arrived at the dealership. My service advisor was polite and friendly. My car was ready on-time with no problems. Great job!

Service

I dont think Sam could have done anymore to make the visit better. She was friendly and wam and follwoe through on everything.

Service

Under difficult Covid conditions I felt safe and confident that everything was being done

Service

Very organised

Service

Everything was well organised

Service

Genuine parts. Knowledgeable staff. Thorough job done.

Service

Excellent service.

Service

Nothing too much trouble!!

Service

Fully satisfied, waited for my vehicle to be sorted kept updated on the progress.

Service

Very professional salesman and supporting staff.

Service

Easy to book in service, felt very safe with the social distancing arrangements in place, good waiting facilities.

Service

Safi couldn't do enough and everyone was really helpful.

Service

all good

Service

My BMW was in for a recall and I was provided with a courtesy car to use, whilst there I was told it required a service in the near future so it could be done for me while I had the courtesy car. Recall and service were done Very quickly so thanks

Service

The service advisor went the extra mile , to listen to my concerns. The advisor provided a follow up call.

Service

Efficient service in general. Service Advisor very good, kept in close contact through email. Negotiated with BMW effectively. Felt risk of Covid-19 was mitigated effectively.

Service

Good service from the Synter

Service

Although not what anyone is used to with the covid19 restrictions. Everything was clean and safe.

Service

Diagnosed fault remotely, collected car, fixed and delivered back - superb

Service

The service representative communicated clearly any issues that required attention.

Service

Staff very conscious of current Covid 19 situation which made attending your service department stress free.

Service

Met expectations

Service

Car went in for first service and I was made comfortable whilst I waited. Technician found that oil filter had disintegrated necessitating my car staying with them for an extra day. Was provided with a brand new Mini Club,an as a courtesy car.

Service

because I was completely satisfied

Service

I was given great service on my car repair and felt safe waiting for my car with the social distancing and sanitising arrangements. Thanks Sytner team.

Service

The staff were so polite. From booking the car for servicing to attending for servicing they have been more than helpful.

Service

Quick and efficient.

Service

Lisa was great and very understanding with me having to move my appointment twice due to work

Service

Very good. Informed about the servicing faults with the vehicle.

Service

Great service

Service

Car did not show fault but Sammy persevered and eventually fault was identified and rectified. Very pleased to have it sorted at last.

Service

The fault on the car was resolved and I was kept up to date at all times. Whilst expectations were set that the car may need to be kept overnight every effort was made so I got the car back the same day.

Service

Safi Clemitshaw my Service Advisor kept me fully updated through all aspects of the service

Service

Friendly staff, and prompt service.

Service

All went well politeness. Felt comfortable especially with the virus being about

Service

Everything went well

Service

It was easy to arrange a time convenient for me, communication was good and the work was finished in good time. The examination of the vehicle showed that a set of brake pads needed replacing. After letting me know about it, the job was done.

Service

Excellent provision in place to support covid 19 situation and still enable services to go ahead.

Service

Had a time limited requirement (end of warranty inspection) you were able to accommodate my requirements at short notice and carried out the inspection the following day.

Service

Care was taken to adhere to COVID-19 rules

Service

People are friendly and efficient. Book the car in, reminded the night before. Welcomed and impressed with the COVID-19 arrangements. The video showing me tyres, brake pad condition is comforting.

Service

Nothing to complain about.

Service

All around excellent service from initial reception through to vehicle pick up.

Service

Quick appointment,work done on time.

Service

Our car was collected and returned to our home as arranged.

Service

Professional as usual

Service

The staff were friendly, the work was completed in the time indicated, and the non-contact Covid arrangements in the dealership worked very well

Service

very straightforward to use even in these challenging times

Service

Easy book in process, given booth to wait so I could do some work. And the car was ready quicker than expected!

Service

Easy to book online. Good communication during the day and good customer care

Service

great as always

Service

Car ready on time and work completed

Service

Professional and reliable. Open dialogue regarding vehicle.

Service

Very professional team

Service

Quality service

Service

Friendly staff well organised and thorough service & mot

Service

Overall good service, especially in the difficult circumstances of Covid.

Service

Extremely efficient

Service

Great experience well planned adaptations for COVID-19 and quick work. Sytner always very professional and give great customer service.

Service

Scott Walker was dealing with my service and made it an easy experience, explained what was happening and rang me with updates

Service

Communication was great, from the start till the end. I was looked after really well. Thank you.

Service

Amazing friendly experience

Service

Completed job as arranged

Service

First class

Service

No issues both on dropping car off and collecting it.

Service

You ticked all the boxes and some I didn't even know were boxes .

Service

Luke arranged for a lovely man called Malcolm to deliver the car to my daughter. Hassle free didn't have to worry about a thing. Perfect

Sales

George Lott - and excellent product.

Sales

All information is provided and explained.

Sales

quick and efficient

Sales

Great environment at Sytners Sheffield with experienced and friendly staff. Cars were available to test drive and I was provided with all the information I needed to purchase a new car.

Sales

Very good ambiance and also efficient

Sales

Attentive - informative & helpful

Sales

All the staff I dealt with were friendly, professional and had deep knowledge in their field of expertise. I was encouraged to ask any questions I might have during the whole process. Impressed that entire transaction was concluded in a single visit.

Sales

Obviously covid 19 had an impact on the experience of buying a new car, but this was no ones fault.

Sales

100% satisfied. Amazing service

Sales

First time I saw the car was to make the final purchase, sign the documents and collect the car, I was very impressed by Sheffield BMW topnotch showroom.

Sales

Loved the test drive experience and the little touches such as the Hot chocolate an biscuits, the excellent service in helping to customise the car. Kept informed regarding covid delays and picking up the car was amazing

Sales

Everything was great and car ready and waiting for us

Sales

Signed on Saturday, took delivery on Tuesday. Really quick turnaround and excellent communication throughout from George.

Sales

Everything was easy and simple from start to finish even with social distancing in place.

Sales

All my requests were met by the team.

Sales

Great experience under the difficult circumstances

Sales

We felt completely safe with the social distancing measures put in place and the team were really professional

Sales

Nice showroom and did what they can due to COVID 19

Sales

Everything done swiftly

Sales

George Lott was our sales person and he did a great job during the whole purchase process, keeping us updated throughout the sale via text, phone and e mail where necessary. I'd certainly recommend George to my friends/family.