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ABOUT SYTNER SHEFFIELD.

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Adrian Stenton

New Car Sales Manager

Dave Garner

Used Car Sales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

Elaine Dickinson

HR and Customer Relations Manager

Ian Turner

Retailer Accountant

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional, friendly and a nice atmosphere.

Service

Excellent service from the advisor

Service

Very smooth operation

Service

Lack of a loan car. Or a lift home!

Service

Richard was customer focused and ensured I was treated like a long term repeat customer

Service

Overall it was excellent. However, one of the main reasons for the visit was to have a recall fitted. I had booked the visit about a month prior, yet only at the end of the day did the garage confess that they did not have the parts to do the recall.

Service

The staff is brilliant

Service

Everything was dealt with in a very professional manner The associated communication was first class.

Service

No problems - although at first I wasn't sure where to go when I got there.I appreciated the quick vehicle check even though my car was there for recall work.

Service

couldn't fault your customer service. I was kept up to date on all aspects, when car would be collected, what was done to car etc.

Service

Fabulous premises & helpful staff

Service

On this occasion i wanted to highlight that the upgrade of software that was done reset a lot of settings so i have spent a lot of time haveing to reconfig settings etc. This was ntomade clear and should have been i think.

Service

It was only a 1200 mile service but everything was done as expected.

Service

Professionalism

Service

Having replaced the motor and lock, the tailgate failed again some 3 weeks later, necessitating replacement of the controller

Service

See explanation above. The tracking adjustment was carried out elsewhere and I was advised and witnessed the offside was seized, despite having been told by Sytner that the tracking was adjusted at an earlier visit in April just after purchase.

Service

Quick turnarounds

Service

Simply excellent service

Service

My car went in for the fitting of winter wheels and was safety checked at the same time, it was washed and I pointed out some scratches on the paintwork and these were rectified immediately- a job well done

Service

Staff and facilities are excellent.. but there was an issue reported before the service which was supposed to be solved on the day of the service, but wasn't - so I had to go in again for another visit... waiting time to get the courtesy car wasn't

Service

From drive in to leaving everything was taken care of with speed and efficiencyWell done to all the staff.

Service

Excellent communication, all works explained and completed on time.

Service

Brilliant experience.

Service

Able to offer an appointment that suited me; ready to deal with the MOT as soon as I arrived; good facilities whilst I waited.

Service

The ease of getting to the garage. The new facilities when waiting for the service to be carried out. The help and advice given by staff regarding caring for your car.

Service

Prompt and efficient treatment, coupled with basic friendliness and approacability.

Service

Would be nice if there was food as well as coffees while you waited.

Service

Booking my car in for a service over the phone was easy, the service was completed by the time agreed. I also asked for a quote from the body shop which was waiting for me when I collected the vehicle. The staff person I met (Amy Read) was helpful.

Service

Good prompt service

Service

Was a good experience

Service

Explained what had been done and what to keep an eye on.

Service

Good service with a clean car at the end

Service

Flexible and cleaned car well and kept safe for me for one week after service as I was away on business - Superb.

Service

Exemplary service

Service

As usual, very pleasant and knowledgeable staff.

Service

Everything was done on time and as planed for a sensible price. I wouldn’t expect to pay for a loan car though in the future

Service

Better than previous BMW dealer experience ( Soper Lincoln)

Service

Service was excellent, the hospitality was brilliant, places dont have to lay on decent coffee but this place does and its a nice touch. It is never an unpleasant experience

Service

I found the staff very pleasant ( Lisa and the delivery/collection driver were excellent. ) however I feel that the ‘No Dogs’ policy re service loan cars should be communicated upon arranging the vehicle. It is too late when the customer is on site.

Service

Most issues resolved ASAPStaff (Abby) was very helpful and patient with me.

Service

The service indicator was not reset? and still shows 10/2018.I would have like to have seen in writing what was done in the service, plugs, filters etc. There is a code on the invoice "Carry out EVHC & C-IT-NOW" I don't know what this means.

Service

The facility is excellent.The staff take pride in their work.The car valet is a welcome touch and demonstrates your care for your brand and your customer.

Service

First class

Service

Car was seviced and ready for me

Service

More expensive than i thought it would be.

Service

Polite, efficient as always. Made to feel like a VIP

Service

Lisa was very helpful and got the job done.

Service

Good, prompt service at drop off and pick up.

Service

Work completed sooner than expected.

Service

Absolutely first class professional service at Sytner Sheffield from start to finish. Loved the 'cafe' waiting area. Coffee was decent too :) Lisa was great but from my observations it looked like you had a good team in operation

Service

I was able to take my car in at a time and date to suit myself. When I dropped the car off it was suggested I went out in the car with a service engineer/technician and during the drive the technician identifyed the problem.The fault was rectifyed .

Service

I received friendly and efficient service from the staff

Service

A prompt, efficient and effective dealership who put customer needs first every time.

Service

Friendly staff - attentive service - professional and helpful

Service

Fault was diagnosed and fixed effectively. In the event the fault was cheaper to correct than it would have been if other possible reasons for the fault had been found; this builds trust. Fully informed throughout. Returned with welcome valeting.

Service

From the greeting, cup of coffee polite staff, the video check and letting you know what's going on a good overall experience

Service

Richard Holmes worked hard to resolve a difficult technical issue with my car.

Service

Always the same flawless service

Service

The appointment went well.

Service

Dealt with great. Even after a mess up it was owned up fixed immediately and care to how it would effect my day

Service

Whilst the service I experienced with my most recent visit to the garage was good, and the work was carried out as promised, the issue I have with radio reception on my new BMW X3 has not yet been resolved, and continues to be frustrating.

Service

There are some areas that are excellent such as answering the telephone, arriving and dealing with mechanical problems. This time it was fabulous how a scratch was polished out saving us money but there are problems in the valetting side of things.

Service

All arrangements were straightforward and hassle-free.You ' did what you said what you were going to do'. Work was carried out promptly, and All you staff were courteous and helpful

Service

The staff at Sytner Sheffield are always friendly and nothing is ever too much work.

Service

people friendly and welcoming

Service

They kept me informed all through the process and picked the car up for me

Service

Booking service easy and efficient. Professional serivlce. Professional and polite staff.

Service

Again - good service

Service

Very good experience from start to finish

Service

Efficient and personal service. Met my expectations.

Service

Everything completed to my satisfaction

Service

Lowest price confirmed before service as I had been given 3 different prices

Service

Service advisor made the mistake of presuming the registration plate of my vehicle was aligned to the older gent sat next to me, giving me the indication he maybe thought someone of my demographic couldn't afford such things. He did apologise later.

Service

Car dealt with expeditiously for MOT while I waited.

Service

the work was completed and returned on time stated

Service

After advising Sytner in detail of a similar problem the car was booked in for with a previous car, no attention was given to the information given. The car had to stay with Sytner overnight for lubricant to be delivered!?, causing inconvenience.

Service

Did what they said they would do and was informed

Service

Very pleasant experience

Service

Booking -in problematic Had to wait ages to be put through to service. Told me they would ring back but didn’t. Contacted them a week later. Given a date for job but some three weeks wait

Service

You get what you pay for .

Service

Very efficient

Service

It was very good, the only downside was it took longer than expected and I was advised.

Service

Can't fault the service provided - wish they had a collection/drop off option available though.

Service

A quick and hassle free experience.

Service

Unfortunately i had a major fault with my BMW. Fortunately for me my car was still under manufacturers warranty. BMW's warranty was tested to the maximum in that a replacement engine & many relating items were needed. BMW Sytner Sheffield 10/10

Service

Service was excellent although took slightly longer than estimated. Staff very accommodating although sales guy never contacted me about the figures for changing the car.

Service

Sytner Sheffield have made car servicing almost a pleasant experience which doesnt interupt the working week.

Service

Nice experience very relaxed.

Service

Could have gone the extra mile with an issue I had but stopped short ok overall.

Service

Nothing to find fault with

Service

Happy with the service but a bit surprised that I needed new front tyres after 22000 miles - especially given the price !

Service

I had a flt tyre on my X3 that was only 6 weeks old purchased from Nottingham BMW, I did not know what to do, I went to Sheffield BMW and asked them to help, the whole teamwent over and above to fix the problem

Service

Polite staff great atmosphere

Service

Easy to book an appointment, convenient location. Good supportive staff

Service

Smooth from start to finish. Friendly staff, comfortable surroundings and nice cup of coffee.

Service

Assume everything had been done as per schedule.

Service

First class premises,great coffee lounge, car service copleted and valeted spot on time .

Service

Staff and technicians tried hard. Sadly, I'm still experiencing random electrical problems - the latest is the car refused to unlock for an hour whilst on my drive. Also still got episodes of throttle hesitation and louder exhaust noise at times.

Service

Overall great experience & no problems, vehicle was ready before the arranged time.

Service

Scott Walker took all the stress out of the process and far exceeded my expectation with his outstanding customer service.

Service

Dealership were very efficient at dealing with service items but less interested in investigating potential warranty issues.

Service

Great service from Scott in service & all the team at Sheffield. Thank you for the lovely free coffee.

Service

Collected and delivered car .Car washed and valeted. Friendly staff

Service

No reason not to be satisfied, therefore I am completely satisfied

Service

You could think of providing food at the coffee point , sandwiches perhaps??

Service

Service history hasn't been updated in the car. Need to come back to sort this out

Service

Did what you said you would do and had answers already to the cost of further work that would be required in the future.

Service

Always 5star wouldn't take my car anywhere else think you love it as much as I do!!!!

Service

Same as above plus car cleaned inside and out.

Service

On this last occasion the service has been poor If I had not had excellent service on my previous visits ,and thus being aware of how good you can be , I would probably have given you a zero

Service

i was treated like a customer should be treated by such a company

Service

As usual, a totally painless experience.

Service

Easy to deal with

Service

On time, courtesy car out of this world !!!

Service

Very good

Service

I was informed throughout the service what was happening and when to collect my car

Service

I would have given 5 stars except that I had to wait an inordinately long time (2 and half hours) just for the two front wheel rims to be exchanged.

Service

Bad consultants

Service

Thoroughly professional from booking, through check-in, good communication during the day and at pick-up

Service

Didn’t inform correct mobile number that was given when car dropped off also video sent to wrong mobile

Service

Several different media appointment reminders which became irritating but totally ignored my email request to see someone from Bodyshop at the same time

Service

Same as the previous answer

Service

I was kept waiting after completing the work undertaken in the bodyshop by Amy Read, service consultant, not turning up soon after due to the poor communications internally

Service

SYTNER Sheffield need to go to SYTNER Nottingham to see how real customer service I received done

Service

Really happy with Richard,service advisor. Nice guy, knowledgeable and helpful,kept me upto date with progress of car.

Service

Well looked after

Service

All staff were totally dedicated to making the experience a positive one

Service

Fantastic service

Service

Excellent customer service.

Service

Absolutely blown away with the service received from Sytner, and George Lott the salesperson. Will be coming back and recommending others to go there

Sales

Very pleased with all aspects of purchase.

Sales

The individuals I dealt with at the dealership in Sheffield were very welcoming, nothing was too much trouble for anyone and it was very refreshing to deal with people that did not adopt a pushy sales approach.

Sales

Adam Hinchliffe provided us with a great service that made us feel special and a valued customer.

Sales

Matthew Jagger kept in touch throughout the process, letting me know when the car had arrived and arranging a time convenient for me to collect. The part exchange of my old vehicle was also handled very efficiently.

Sales

The new Sheffield showroom is stunning. The car was inside for me to look at, and all of my questions were answered.

Sales

Very comfortable experience.

Sales

All very efficient and welcoming, not a rushed experience at all - made us feel special

Sales

Excellent service throughout, and excellent sales staff.

Sales

It was an enjoyable experience from my initial inquiry to picking up my new car. Appointment times were kept and all staff in the showroom were very personable.Everything was explained regarding the models i was interested in and nothing was rushed.

Sales

Because I am

Sales

Friendly, knowledgeable staff. Nothing was too much trouble and there were no questions left unanswered. All aspects of my purchase went very smoothly with no issues at all

Sales

Sytner Sheffield is a truly unique experience showcasing the BMW brand in a way I've seen no other dealership of any brand do. From arrival to departure we were given royal treatment that once again reflected the quality of the brand.

Sales

Very helpful team of people, everything went smoothly

Sales

Totally excellent service see above.

Sales

Friendly helpful staff throughout the entire process

Sales

Good staff, friendly and knowledgeable and very helpful. Good choice of vehicles and a welcoming atmosphere. Matt Jagger was great at Sytner Sheffield and kept me informed all the way through the sale

Sales

The salesman was very good. The only thing I was disappointed in was spending £135,000 on a car and only having a teaspoon of fuel in it. This is the first time I have purchased a car from bmw main dealers and not had a full tank.

Sales

As indicated above the sales personnel were fine but the build quality of the car isn't up to the hype that BMW promote.

Sales

Not a single complaint

Sales

Friendly informative staff in all departments.

Sales

It was a very smooth process, with ongoing communication and updates throughout

Sales

Friendly approach, delivered on time and understanding of us having a young child who was treated very well!

Sales

We were treated very well, were often asked if we would like a drink, and had privacy when we needed it in order to discuss the deal.The surroundings are modern, and luxurious.

Sales

Great service

Sales

Very good experience throughout the whole procedure

Sales

Friendly, professional team. Nothing was too much trouble.

Sales

The centre is brilliant, great choice of cars to view new and old. Very impressive.

Sales

Very good,

Sales

Could have asked for more. From initially deciding to replace my Series 1 I was kept fully informed and all my questions were answered quickly and effectively

Sales

Speedy and efficient service

Sales

My third purchase with Sytner Sheffield and the first at the new site. Seeing all models on display was exceptional. Mainly it is the personal approach, the confidence I have; knowing that I will be supported but not hassled throughout the operation.

Sales

Very prompt and great communication

Sales

From test drive to handing the car over, everything went like a dream.

Sales

Facilities are amazing. Best showroom I have been to and I have visited a lot.

Sales

See response to Question 1. David Smith was a pleasure to deal with.

Sales

Toby Langdale did an exceptional job in helping us get into a new car that perfectly fits our needs. My intention was to reduce the monthly cost, however we have decided to take a vehicle that is roughly the same cost as this is the best car for us.

Sales

Realist figures giving a swift turnaround from purchase to delivery

Sales

Car delivered on time. Car choices excellent. All staff very good

Sales

Excellent in everyway , dealt with straight away in a friendly professional manner, staff second to non and can’ t Thank them enough in the delivery of the purchase of my car from looking to buy and beyond. Thank you Julia and George Excellent !

Sales

Excellent service , listened and responded to my requests and needs