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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Robert Clough

New Car Sales Manager

Dave Garner

Used Car Sales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Elaine Dickinson

HR and Customer Relations Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was simple and easy to deal with the service team

Service

The recall work was carried out as planned

Service

The member of staff looking after me was great.

Service

In addition to the comment above, every member of staff myself and my wife came into contact with was courteous and welcoming from the reception staff, the lady who made us an excellent hot chocolate whilst we waited through to Richard Holmes.

Service

After several trips, the problem was finally sorted. Unable to get a loan car as there was a month wait for one and I wanted the windscreen sorting ASAP due to it surely being a health and safety risk (water running down the inside of the screen)

Service

Kept informed at all times, did their best to get the vehicle to me as promised.

Service

The "facilitators" are seated in a glass cage and are not easily approachable. During long waiting times, customers should be updated on their repair progress at least every half hour and not left twiddling their thumbs wondering what was going off.

Service

Brilliant timely and fantastic work

Service

very easy process, friendly staff & didn't take too long

Service

Again, no issues, car ready on time

Service

Make an appointment it gets stuck too and feedback is always positive

Service

My air fresheners were taken from the front of my car as they were classed as a viewing obstruction when doing the MOT which I understand. They weren't put back and I can't find them anywhere. They maybe just air fresheners but they were sentimental

Service

Everything spot on sort from the additional 45 mins I had to wait with no reason given

Service

One star lost as I had to wait quite some time to get my key back, otherwise a great service

Service

Good service from the initial greeting staff however not being informed that a single tyre change would take nearly 2 hours was unacceptable. There was a complete lack of communication during the process.

Service

Richard Holmes at Sytner Sheffield is my point of contact each time i have service needs. Richard is such a credit to Sytner & always provides perfect customer service at each visit.

Service

Informative feedback on car service progress.

Service

Used Sytner for servicing and purchasing my vehicles friendly staff and helpful.

Service

They were very on the ball. My courtesy car was ready when I arrived and I had a video sent showing where the car had failed the MOT. They even let me arrange to have the tyres myself as their suppliers were charging a fortune and they then re-tested

Service

The standard of service was excellent and the members of staff were all pleasant and helpful.

Service

All aspects of my visit were catered for. I could not have asked for more.

Service

They did not see the fitting of the bonet and had to go back for this

Service

Excellent service and follow up

Service

Finished in quoted time and well looked after in reception area with cups of coffee

Service

The gentleman who served me was very professional. however as part of the 'package' my car was to be valeted, but it was not washed outside (maybe because it was quite clean already), The wash-up was filled, but with water only, no screen wash.

Service

Couldn't have done more excellent service

Service

Service explained in detail

Service

Excellent response from the members of staff in dealing with my vehicles electronic fault.

Service

Very happy. Inspection video could have been a bit more detailled as it only really showed tyre treads and break calipers.

Service

No problems with service - quick and efficient

Service

Thorough work and explanations carried out vehicle presented back clean and tidy with a helpful video of the work being carried out.

Service

Informed contemporaneously of what needed to be done

Service

The cleaning of the car was not up to the same standard as the Range Rover garage near by

Service

You are always made to feel special when attending the dealership. Not all of the issues were able to be resolved but a new booking was made to address these issues at a time that was agreeable.

Service

The service is lovely but expensive, clean and tidy but hidden

Service

Richard on service is very helpful and understands customer needs and expectations

Service

Happy with service good courtesy car polite staff etc

Service

The service check in procedure is excellent no hanging around.Dedicated service person to see to your needs.Phonecall about progress and completion of work

Service

Even though I bought my car elsewhere, I visited Sytner Sheffield for my service and was amazed by the dealership. It is a premium garage and offers customer service that is second to none.

Service

Service experience always excellent

Service

Punctual Good contact Kept Upto date

Service

Attentive, no waiting past the appointment time. It took the amount of time that I was told.

Service

Repair was done to my satisfaction. However I was offered a wash and vac complementary which I accepted. I was quite surprised that the car was only part cleaned (lower front and sides not cleaned) and back footwells not vacuumed.

Service

Efficient and professional

Service

Everyone always helpful and courteous, always willing to help.

Service

I thought someone would inform me of any extended warrent available that BMW offer.

Service

Friendly and efficient service from start to finish. Top class facilities.

Service

Great place, did have to wait a little to be seen to by staff but overall great

Service

Explained the tasks to be carried out and timescale which were on time

Service

The sales executive at the time of purchasing was really helpful and the service centre staff were attentive and helpful. Other than that I have been dissatisfied with everything else.

Service

The reception was excellent. The staff were excellent. The work went to schedule.

Service

Excellent staff, friendly service. Prompt response to phone calls. Great quality coffee

Service

Excellent service

Service

Brilliant dealership. Plenty of room. Drop off great experience. Able to work. Facilities and staff brilliant.

Service

Service was prompt and car was serviced and cleaned at the time promised.

Service

Had to take back after an alignment as steering wheel wasn't in the centre After looking at a noise in the engine bay there were wires and cables not in there correct place Alloy wheels were damaged after a wash

Service

I was updated regularly with the progress of the repair and Rob even took responsibility of coordinating the removal and refitting of the vehicles adaptation with an external company making the repair as simple as possible.

Service

Thought it would have been better

Service

I was dealt with courteously and efficiently.

Service

Wonderful experience, many thanks to James Mappin our service advisor and thanks also to John Crapper our technician ,for a thorough report and video .

Service

Didn't have to wait longer for an appointment. Dropping off and collecting the car was easy. Diagnosed and fixed the problem quickly and kept me informed the whole time.

Service

Great quality of work and friendly, helpful staff. Nothing is too much trouble.

Service

Excellent service from Chris in the service team. Even arranged lift to and from Meadowhall

Service

Kept me well informed of every aspect during repair work

Service

quick work about just 1.5 hour waiting....

Service

Very efficient service.

Service

Very slick operation with an executive feel.

Service

The dealership is an impressive place and the staff courteous and professional.

Service

I have taken my car to Sytner's Sheffield four times for service, every time I have had to correct their record of my car. I run my car on a private registration plate and on all 4 occasions my registration brought up detaiIs of my old car!

Service

Car came back lovely and clean. I liked the video of the work. They were careful to listen to what I said might be an exhaust problem and checked carefully.

Service

Repair still not been resolved. Indicator error came back off less than a week after getting car back.

Service

Service was undertaken professionally and actually came in under the quoted price. I had been messed around by other local BMW centres and the experience with Sytner was great.

Service

car was still dirty on collection dropped off at 8am - 5pm, I asked for car to be cleaned and it was the same at pick up. considering I committed a service plan at Sheffield and bought two cars and travelled 60 miles there and back twice for service!

Service

As before always helpful

Service

Work was completed on schedule and to an excellent standard

Service

Excellent service overall

Service

Service carried out efficiently

Service

It met and went beyond my expectations

Service

Easy to book in and collected and delivered car.Kept informed of what needed doing.

Service

Although the service was excellent, I was left waiting for about 15-20 minutes, which is quite a long time.

Service

After the work was complete we went to pick the car up at the arranged time, after we were informed it was ready. We were then kept waiting unnecessarily whilst our Service Advisor had an internal staff meeting. No-one else would help us.

Service

Courteous and helpful staff The work that has been done is throughly explained and a video from the engineer is also available

Service

I find the personal service of Sheffield Sytner to be first rate.

Service

Did as asked and promised

Service

The overall car service was very good and well organised, I was out of the workshop in just over the hour.

Service

Scott Walker was brilliant and a credit To your company he couldn't have done anymore..

Service

I booked weeks in advance as I had a specific date and on a Saturday, for my vehicle service, that was no trouble. the service was Ok, dropped my vehicle off at 8:30 had a call at 10:30 to say it was ready for collection, job done.

Service

Excellent service.

Service

The actual service experience was excellent

Service

Polite, courteous and informative about the service and waiting times.

Service

Courteous personnel, calm and businesslike surroundings. Great coffee!

Service

I'm satisfied with the recent service but I was dissatisfied to the service in March, which led to an accidental spill of engine oil due to the technician's fault. The managers responses were not good enough and didn't follow up with cleaning.

Service

Attention to detail. Friendly service.

Service

the agent that dealt with me was really informative and had very good communication skills.

Service

The After sales was excellent and the service I received from Richard Holmes was outstanding. He knew I was going on holiday and did everything he could to get the car ready so it did not stop us from going away. P

Service

I had to chase for an update on collection otherwise it would have been a 5.

Service

Start to finish everything was done very professionally

Service

The best l have had all the years owning a bmw from arriving to leaving

Service

Perfect from the moment we arrived until the moment we left.

Service

Safi our Customer Service representative was very efficient and explained everything.

Service

The Team were professional & efficient.

Service

Very good service experience but very expensive in comparison to other garages. Also I was told I needed a new tyre as a nail was in it. I took the car to a local tyre garage and the nail had not gone through. The tyre did not even need a repair.

Service

Professionally ran dealership that's spotlessly clean and offers a coffee lounge area in which to work from if needed

Service

All work completed as arranged. Kept informed of progress and work completed a bit early as requested. Good hospitality and car properly cleaned.

Service

James in service is fantastic

Service

Professional and loved the videos showing what the service involved.

Service

as above, + very fair, clear pricing. Big thank you to Rob Humphrey for looking after us so well.

Service

Excellent customer service

Service

Work completed. Information given relevant. Car valeted!

Service

Excellent communication regarding issues. Complete contrast with Baron's of Cambridge who since buying the car from them have been consistently incompetent.

Service

The tyre was changed in the time specified and at the price quoted.

Service

Nobody was there to take my keys when I arrived and the lift to work that you provided was in a 3 door mini which because I was sharing I had to squeeze into the back, perhaps a 4/5 door would be a better idea in future.

Service

Would have been five stars, but a new tyre was suggested as a screw/nail was showing in the tyre. We decided that we would check before changing the tyre, the screw was tiny and hadn't penetrated the rubber, just lodged in the gap, the tyre was fine.

Service

Extremely impressed with the whole ethos

Service

Your team where excellent

Service

Good reception, clear about what's being done, good feed back

Service

Didn't get a courtesy car even when I should have had one.

Service

I was seen promptly and didn't have to wait too long, less than the time window given of 90 minutes. The video of the inspection was sent while I was waiting and enjoying a complimentary coffee.

Service

Quick efficient and very nice people

Service

Team, understood my problem, identified the fault with the car, sorted my onward travel and arranged a loan car to be delivered, whilst my X5 was fixed. Communication was very good, great service

Service

Unfortunately, two of the problems with my car were unsolved.

Service

Could not fault service

Service

Quality vehicle service at very reasonable price !

Service

First class service, efficient & great communication.

Service

Nothing seems to be much trouble, aftercare is again second to none. Very approachable staff very friendly andknowledgeable.

Service

Because I was completely satisfied

Service

Sorted in a matter of hours.

Service

Excellent

Service

Disgusted by the way we were treated - both my wife and I, at all stages. From your telephone booking line, your reception, your bully-boy 1970s sales tactics, the lies we were told, and being overcharged by 166% for the work done. No stars.

Service

Polite and friendly staff

Service

Great communications, nothing was too much trouble and Maya was absolutely amazing, going above and beyond what I expected.

Service

The service team were unable to explain what had caused the faults and tried to imply that one might be because a drink had been spilt. I took extreme offence to this suggestion given I had only just purchased the vehicle and had not spilt anything

Service

See the explanation above

Service

Maya did all she could to help and assist me.

Service

The issue remains with the car and needs a fix from BMW as is a new model issue which is of course disappointing as much to the team in Sheffield BMW as me.

Service

Really cool to drive into the service area, premium service from start to finish.

Service

Brilliant customer service, definitely went the extra mile to help me out.

Service

I expect the Service adviser to keep her word.

Service

Very good customer service and feedback

Service

Never Any Problems When My Cars Visit This Dealership.

Service

Problem was identified and fixed. Staff were efficient and professional.

Service

The service engineer was great but the customer service assistant that dealt with me was curt to say the least. The curtesy car had no fuel in it and was not clean. I was then chastised for bringing the car back with no fuel and for being late back.

Service

Just good

Service

Very friendly efficient service

Sales

Completely satisfied with my first experience dealing with BMW .

Sales

A genuinely (and surprisingly) enjoyable experience. Very friendly, informative and helpful sales engagement with David Smith, who provided pragmatic specification, finance and delivery advice to meet our requirements and managed the delivery well.

Sales

Great service

Sales

Very satisfied. Toby Langdale who dealt with our order was very knowledgeable and helpful from ordering to vehicle delivery. He is a very nice person and a credit to BMW

Sales

Hard working knowledgeable staff.

Sales

Big thumbs up to Curtis. He did a great job.

Sales

It was great, professional and welcoming

Sales

Experience was very good. The environment was very comfortable and we were treated very well. Things were explained very clearly with no sales pitch nor pressure.

Sales

David Smith was fantastic, Danny kept in touch throughout the process as someone I have dealt with on many occasions...

Sales

Saleman David Smith was extremely helpful at all stages before, during and after the sale. Service was very professional overall. Tom the 'Genius' was also very helpful. Paul the Finance advisor was equally helpful.

Sales

Very easy transition.

Sales

Excellent customer service. Felt my needs and expectations were deceived. Got an amazing Deal

Sales

Good product Well trained, knowledgeable staff. Great premises

Sales

Again Stephen was brilliant from picking the car to hand over

Sales

Everything went very smoothly. Kept informed at all times.

Sales

After placing an order for delivery 1st September, three days before I had an email informing me it would not be on time. 10 days later I finally took delivery.

Sales

George was friendly efficient and incredibly helpful to work round me ... I am not the easiest customer.

Sales

Relaxed friendly environment

Sales

As noted within the previous questions, Sytner Sheffield offered very high service with I'm extremely satisfied about. I came as a new customer nervous about taking on a new contract after my previous experience with Stratstone.

Sales

No hassle and the car seems to be without problems.

Sales

Excellent customer service, explanation of goods and services.

Sales

Always a welcoming place

Sales

David Smith at Sytner Sheffield was a pleasure to deal with. Always available to answer my many queries and provided me with an outstanding service!

Sales

No attention to details

Sales

Absolutely love the car!

Sales

All went to plan so very happy

Sales

At the Sytner BMW Sheffield showroom all employees were really nice. Dealt with Danny before and have a good rapport . First time with Toby Langdale. He is friendly, open, likes a joke and is a motorsports fan.

Sales

Good staff selling a very good product

Sales

Very satisfied! Delivery was delayed due to the rear headrest needed changing but Jamie Jackson kept us well informed.

Sales

Very happy all round.

Sales

It was all good other than the chopping and changing of dates due to a recall before I even took delivery of the car

Sales

Very easy to do business with, excellent service from Curtis Wilding and his colleagues.

Sales

Happy with everything from start to finish and felt like they wanted my business (have had poor experiences with Mercedes in Sheffield). Everyone I spoke to was friendly and helpful.

Sales

Extremely satisfied

Sales

Great service - felt like a valued customer throughout

Sales

Great service and experience from start to finish

Sales

Toby who I dealt with was nice. Other staff look down their noses at you

Sales

Very pleasant and approachable staff

Sales

George was very informative and helpful throughout. We were kept upto date on everything from order ,through the build process to delivery. He'd asked if the time was convenient every time he called me. Everything was made easy.

Sales

The sales people were excellent form start to finish

Sales

Excellent centre, good display of vehicles and ambience.

Sales

My car was ready for pick up when promised! Even though I found a dent in my car, at no fault of the staff, it was resolved straight away and stress free!

Sales

Like I said earlier, Matt was really helpful and it's an enjoyable experience looking at all the cars plus being able to have a pit stop at the cafe is a great idea ??.

Sales

Everything worked like clockwork, Matthew Jagger was so friendly and totally professional. All the staff we encountered were also very helpful, felt like we were in a five star hotel rather than a car sales room. Great coffee!

Sales

Flexible arrangements made by helpful and knowledgable staff

Sales

The dealer is really well set up and staffed to provide excellent service.

Sales

Everything done as said

Sales

Great experience throughout all stages of choosing, purchasing and collecting the car

Sales

The service by Adam and the team was very good.

Sales

Matthew and Paul were extremely helpful and made the process simple and enjoyable

Sales

Could not fault anything

Sales

I was very satisfied, it was a smooth process and David was very informative and helpful.

Sales

Wasnt sure why the dash board kept indicating that to

Sales

Excellent service throughout

Sales

Perseverance and politeness of sales team.

Sales

It was a great experience. I look forward to choosing another BMW in 3 years time

Sales

All the staff straight forward to deal with

Sales

The dealership in Sheffield is a fantastic bmw centre which is state of the art, the sales team and financial manager worked perfectly to deliver a great deal.

Sales

No problems. Very attentive and willing to advise without -ressure