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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Robert Clough

New Car Sales Manager

Dave Garner

Used Car Sales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Elaine Dickinson

HR and Customer Relations Manager

Ian Turner

Retailer Accountant

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly professional staff, car returned on time in pristine order

Service

Problem not sorted and pay £90

Service

Maya Sohal in Sheffield branch provided perfect customer care. 5 starts for her. The car stereo system and the screechy noise from the CD player was not looked at. The car still have those issues. 3 stars for the service.

Service

No problems

Service

After over 20 years of dealing with a Sytner I have lost a lot of confidence in Sheffield. Things seem to have worsened since moving into new premises.

Service

See above. In addition, car valeted to very high standard and returned looking like new.

Service

Your dealership is the best bmw in the uk. Your new building and staff are the best in the business.i love the ability to drive in to reception without getting wet in inclement weather Well done on making it a happy environment to have my car fixed.

Service

The problem is not fixed. However, the brake noise has reduced. It took four days to return the vehicle without a full resolution.

Service

My complaint details were not passed on to the service reception thus meaning explaining my story yet again

Service

Easy to arrange and efficiently carried out. My only proviso is that software updates should be explained as they can cause puzzlement afterwards.

Service

Richard took good car of me and my car as he always does.

Service

Got the problem sorted out collected & returned the car back to my place of work

Service

It was great when you picked up my car and dropped it off again but you no longer offer this service, otherwise completely satisfied

Service

dealt with well

Service

It's class

Service

Everything I expected was executed to perfection.

Service

I'm not clear what the extra charge is for, but if I understand it, I should have received a video showing the condition of my car whilst on the ramps. What else should have been included? Also the 'new' charge could not be explained satisfactorily.

Service

A thorough knowledge of the vehicle and its problems was demonstrated and rectified, very satisfied

Service

There's not enough characters to describe what was wrong with my vehicle on handback. Please get in touch with me by email if you want more information. Problems were both in the cabin and the engine bay. No inspection can have been carried out.

Service

Because I'm very pleased with Sytner

Service

Car was promptly attended to and I was kept updated as to when it would be ready

Service

No one really seems to understand what’s wrong with my BMWconnectedDrive problems. Three times replacing the head unit which costs roughly £1500.00

Service

Again very pleasant to deal with

Service

They make excuses for their poor knowledge.

Service

1 star less because of comment above.

Service

At BMW for me it's the little touches they do to make the customer feel valued. 10/10 BMW.

Service

Best experience I've ever had when having work done on my car - WOW

Service

Please see my previous comments

Service

They couldn’t have done any more??

Service

Although the issue was identified and worked on, it was not fixed completely. This is not due to the engineers at BMW or the fault of the team it was more an issue with the water test completed.

Service

did a good job providing alt car but lack of drivers meant extra trips to swap for suitable car half way through

Service

Easy to book, kept in regular contact and a great service in person.

Service

Efficient service and nice staff.

Service

Quick easy and exquisite

Service

Had an appointment at 13.00 and had booked a fast track appointment and was assured upon arrival that the car would be ready. This was not the case.

Service

From the minute you arrive to the time you leave the service you receive is excellent. I particularly like the short video which I find very informative.

Service

I felt that the overall experience was very good, the work was carried out correctly and quickly and the teAm were very polite and professional

Service

Just the delay from having to order the part ( because it was on back order from the factory that was the issue, & no way for me to track the part when ordered.

Service

From start to finish perfect helpful professional

Service

Friendly staff and state of the art facility

Service

Although told repair was completed, the fault was still there. Service department did not check the car fully before returning it. When I called the service advisor, Richard, he was immediately apologetic and told me to return to get it fixed.

Service

The work was carried our efficiently and other issues were highlighted and informed so that these could be rectified whilst my vehicle was in the workshop.

Service

Issues solved with no fuss, professional

Service

The only slight downside I have is regarding cost - the price published on the BMW website indicated resetting the service interval indicator was included in the price. Sytner said it was an extra cost and therefore charged me extra.

Service

Easy to book the service, friendly staff who explained everything

Service

The new BMW showroom and service centre make service visits almost a pleasant experience. The weatherproof area for leaving and receiving back the car is a true bonus.

Service

Usually it's five stars but my service indicator was not reset so I had to drive back and get this done.

Service

Would have given 5 stars but having been advised when I booked that the work was inculded in my service plan (therefore FOC) I was dissappointed to be advised that it was not included and therefore needed to pay.

Service

Top notch facilities and services

Service

You have a excellent customer service facility in your new Sheffield premises.

Service

Again excellent service and personally felt like a valued customer.

Service

I deal directly with my preferred Service Adviser. I dislike the centralised system & will not use it. I have a long/excellent relationship with my centre: Sytner Sheffield. The service I receive from Richard Holmes is exemplary. Sadly no car wash.

Service

Excellent service

Service

Easy to book, kept informed of progress throughout the day. Car available for collection at time promised

Service

Let down by waiting for authorisation for work under warranty. been waiting 12 days. Phoned to follow up after waiting 10 days. Service agent busy so couldn't speak to her . She did phone back but no information about the warranty work. Otherwise OK

Service

Outstanding helpful and polite staff

Service

Always great!

Service

Great service and polite staff

Service

Booked on Monday and completed on Wednesday, could have been done on Tuesday.

Service

I cannot be completely satisfied because we spent 5 hours travelling to take the car and collect it in the evening. The new premises are situated in an industrial desert and getting there from home means crossing the busiest part of Sheffield at the

Service

Drive in service bay area was excellent and the service agent kept me updated as to what was happening and what needed doing to my car

Service

Fast, efficient service and great customer care.

Service

There is a very up-market feel to it all.

Service

Service completed to a high standard in the given time.

Service

Booking in seemed to be centralised,not an advisor with technical knowledge.A lift was given to a local shopping mall,but no lift back.Still a pleasant seamless experience so very satisfied

Service

Everything was so easy to do/use

Service

The overall smooth buying experience

Service

would have liked a pick up/drop off option. My wife has got a skoda and they offer this and so I am surprised that you dont.

Service

Efficient but could there be a more precise time as to the length of time needed for the device.

Service

Superb service, from the meet and greet through to the collection of the car at the end of the day. Service and body shop worked well together to enable only one visit to Sheffield.

Service

Iont think it can be bettered!

Service

Easy to make arrangements to suit us.

Service

Very helpful,nothing too much trouble

Service

car well looked after by team

Service

I had to book my car in for the computer to be checked and had to wait over 4 weeks before I could be fitted in with somebody driving me back home after I had dropped my car off/ I would have had to wait a further 2 weeks for a courtesy car.

Service

Comfortable waiting area. Friendly staff

Service

the customer service i received from Jason as Sytner is second to none nothing is too much trouble and Maya is very professional and easy to deal with they are both a credit to your company. coffee is good too.

Service

Friendly and efficient service.Food and snacks while waiting could be better.Will be better to provide news papers and magazines for customers who are waiting at showroom.Good , clean show room.This survey who set up to increase rating is bad.

Service

A calm relaxing atmosphere good service and great staff

Service

all issues dealt with efficiently

Service

Keep up to date with car progress at all times I was my experience

Service

Fitted me in at short notice. Car fully repaired. James ensured I didn't have practical issues in getting the car to and from your branch.

Service

Couldn't fault the whole process. The video showing tyres, brakes etc. Is an excellent idea.

Service

always good servbice

Service

As above. Excellent environment but at a cost.

Service

Excellent service from the initial welcome at the dealership, right throughout the sales process.

Sales

Got all the service i needed. Helpful, friendly and simple to buy from. Seemed to have the ability to actually fix things when BMW planning went wrong. Had the car available for a test drive before anywhere else close.

Sales

Absolute no issues

Sales

As stated in the previous comment, I was given the right amount of support and advice without the ‘pushy salesman’ tactics, this is my 2nd BMW car from Sytner and I’m sure it won’t be my last.

Sales

Jamie Jackson at Sytners in Sheffield made the whole buying experience from selecting the model to completing the handover a very relaxing, stress-free and pleasurable experience.

Sales

From the moment we stepped through the door to the moment we drove off in our new car we were made to feel valued and welcome. The showroom itself adds to the whole experience making every visit actually enjoyable!

Sales

Matt Jagger and Paul Castleton were very helpful from the beginning to the end of the process

Sales

As Above + immaculate new showroom

Sales

Every element of the journey was perfect

Sales

As above

Sales

everything was smooth

Sales

Sales person knowledgable about motability, friendly and helpful. Gave impression we were valued customers.

Sales

All went well, just a couple of minor administration issues but handled well.

Sales

Impressive surroundings, very professional staff. Everything went perfectly to plan. Then the final touch was the ‘unveiling’ in the Handover room, blew me away. I just had to film it!!

Sales

Excellent experience. Adam Hinchcliffe was fantastic. My only minor niggle was my new car went missing for a few days. It was due at the showroom 12:15 Tuesday and Sytner's could find out from BMW where it was. Adam was persistent though.

Sales

The whole experience is first class, it’s the third car we’ve purchased from Sytners

Sales

Felt like a valued customer and my needs were being met.

Sales

Everyone at Sytner BMW greeted you and made you feel valued. The atmosphere was calm and professional and the team were great in every department. It was the best retail experience I have had in a while.

Sales

The dealership is at a different level to any other I’ve been in.

Sales

Matthew Jagger went to great lengths to explain differences between M2+M4.He arranged for us to road test both cars over two weekends.Having decided on the M4 he found us a car to fit our requirements exactly and promptly.Very conscientious.

Sales

The car was in immaculate condition and was waiting in the show room for me when I arrived.

Sales

I cannot praise the level of service given by the salesman and the financial manager enough. Matthew Jagger went the extra mile to source me a vechicle when the first one located fell through.

Sales

excellent salesmanship, did not feel under pressure.

Sales

Again it was down to Adam

Sales

no problems all questions answered

Sales

The two members of staff who looked after us were particularly patient, pleasant, knowledgeable and accommodating. The service in general was extremely efficient.

Sales

Everyone happy to help around our fast (hectic) lives.

Sales

I have purchased many cars from the dealership and the experience is always one to look forward to