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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Robert Clough

New Car Sales Manager

Dave Garner

Used Car Sales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Elaine Dickinson

HR and Customer Relations Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The best l have had all the years owning a bmw from arriving to leaving

Service

Perfect from the moment we arrived until the moment we left.

Service

Safi our Customer Service representative was very efficient and explained everything.

Service

The Team were professional & efficient.

Service

All work completed as arranged. Kept informed of progress and work completed a bit early as requested. Good hospitality and car properly cleaned.

Service

Very good service experience but very expensive in comparison to other garages. Also I was told I needed a new tyre as a nail was in it. I took the car to a local tyre garage and the nail had not gone through. The tyre did not even need a repair.

Service

Professionally ran dealership that's spotlessly clean and offers a coffee lounge area in which to work from if needed

Service

James in service is fantastic

Service

Professional and loved the videos showing what the service involved.

Service

Excellent customer service

Service

as above, + very fair, clear pricing. Big thank you to Rob Humphrey for looking after us so well.

Service

Work completed. Information given relevant. Car valeted!

Service

The tyre was changed in the time specified and at the price quoted.

Service

Excellent communication regarding issues. Complete contrast with Baron's of Cambridge who since buying the car from them have been consistently incompetent.

Service

Nobody was there to take my keys when I arrived and the lift to work that you provided was in a 3 door mini which because I was sharing I had to squeeze into the back, perhaps a 4/5 door would be a better idea in future.

Service

Your team where excellent

Service

Extremely impressed with the whole ethos

Service

Would have been five stars, but a new tyre was suggested as a screw/nail was showing in the tyre. We decided that we would check before changing the tyre, the screw was tiny and hadn't penetrated the rubber, just lodged in the gap, the tyre was fine.

Service

I was seen promptly and didn't have to wait too long, less than the time window given of 90 minutes. The video of the inspection was sent while I was waiting and enjoying a complimentary coffee.

Service

Good reception, clear about what's being done, good feed back

Service

Didn't get a courtesy car even when I should have had one.

Service

Quick efficient and very nice people

Service

Team, understood my problem, identified the fault with the car, sorted my onward travel and arranged a loan car to be delivered, whilst my X5 was fixed. Communication was very good, great service

Service

Could not fault service

Service

Unfortunately, two of the problems with my car were unsolved.

Service

Quality vehicle service at very reasonable price !

Service

First class service, efficient & great communication.

Service

Nothing seems to be much trouble, aftercare is again second to none. Very approachable staff very friendly andknowledgeable.

Service

Because I was completely satisfied

Service

Sorted in a matter of hours.

Service

Excellent

Service

Disgusted by the way we were treated - both my wife and I, at all stages. From your telephone booking line, your reception, your bully-boy 1970s sales tactics, the lies we were told, and being overcharged by 166% for the work done. No stars.

Service

Great communications, nothing was too much trouble and Maya was absolutely amazing, going above and beyond what I expected.

Service

Polite and friendly staff

Service

Maya did all she could to help and assist me.

Service

See the explanation above

Service

The service team were unable to explain what had caused the faults and tried to imply that one might be because a drink had been spilt. I took extreme offence to this suggestion given I had only just purchased the vehicle and had not spilt anything

Service

The issue remains with the car and needs a fix from BMW as is a new model issue which is of course disappointing as much to the team in Sheffield BMW as me.

Service

Really cool to drive into the service area, premium service from start to finish.

Service

Brilliant customer service, definitely went the extra mile to help me out.

Service

Problem was identified and fixed. Staff were efficient and professional.

Service

Very good customer service and feedback

Service

Never Any Problems When My Cars Visit This Dealership.

Service

I expect the Service adviser to keep her word.

Service

The service engineer was great but the customer service assistant that dealt with me was curt to say the least. The curtesy car had no fuel in it and was not clean. I was then chastised for bringing the car back with no fuel and for being late back.

Service

Just good

Service

Pleasant environment

Service

Excellent service

Service

No questions

Service

First class customer service

Service

Amazing people

Service

I suffer from a bad back and asked for the seat not to be moved but it was, otherwise you would have got 5 stars.

Service

Toby was a great salesman. Top man!

Service

Clean surroundings ,coffee lounge and attentive staff.

Service

As mentioned, all reception and sales personnel in Sheffield were extremely polite and helpful. I plan on using this dealer for my vehicles servicing requirements and hopefully will find the same level of care and professionalism.

Service

Excellent job but very expensive for an average service and brakes

Service

Very friendly staff, treating me with respect

Service

Standard of work by the body shop was superb. Our X1 required 2 wheels to be refurbished and a new lower rear skirt body panel fitting. Highly delighted with the result.

Service

Sytner Sheffield always go above and beyond

Service

Friendly staff and quick service

Service

Exceptional service from the receptionist, Isetta Bar staff and John in the Parts Department. He thoroughly explained the products available to ensure that the items selected were completely suitable to my requirements

Service

My only quibble was that away after the service, the tyre pressure warning light was showing. I checked the pressures, which were fine, and can only assume that the fact it was showing was a because of some electronic reset during the service.

Service

Feel let down by the service given. Having been a Customer for 20 years at Sytner Sheffield this is the worst service I have ever had.

Service

The small amount of work required was carried out quickly.

Service

I have bought many cars over the years of different manufacturers, but Sytner BMW has by far been the best dealership I have ever done business with.

Service

Work carried out an car came back clean

Service

Both Safi and Jason always provide excellent customer care and service. Words can't praise them enough. Please pass on my appreciation.

Service

Nice clean environment, good customer care

Service

Sytner Sheffield are fantastic.

Service

ritchard in service was first class

Service

Simple, quick, efficient and professional.

Service

Great service

Service

They always are extremely polite, courteous and efficient.

Service

great staff and great work carried out

Service

Waiting 1.5+ hours for an MOT seems slightly excessive when I booked a waiting appointment.

Service

Maya Sohal was brilliant in dealing with my visit to Sytner Sheffield

Service

Quality

Service

Only thing that let you down was that i had to go to Sheffield for the service as Nottingham was not available when i was

Service

No follow up call from original team that booked the vehicle in knowing that the vet had issues when I picked it up

Service

They always go above and beyond to make Yr stay welcome with nothing too much trouble

Service

Quick friendly professional. Video of car is great

Service

The service center procedure is slow. The person I dealt with, Richard, was polite and efficient but the process is laborious and in my opinion needs changing.

Service

As above

Service

Because I was satified

Service

Work completed on time and to usual high standard. excellant dealer facilities and environment

Service

A little slow dealing with me when I was in a rush, but the individual who dealt with me was very good.

Service

did everything i expected

Service

Unfortunately my recent visit has of yet not resolved my current problem however it is booked in on the 1st of July to re assess the problem and I'm assured it will be addressed successfully. Maya Sohal has been most courteous and helpful throughout

Service

They sorted the problem efficiently.

Service

appointment easily made easy to find park up great facility to wait at efficient

Service

The dealership could not have done more to please my requirements

Service

Efficient staff

Service

Nothing to fault service was excellent.

Service

As always a cosseting experience from the drive in, to the initial meet, to the service representative, the coffee, the health check video, the collect.

Service

Always to a high quality of service

Service

Well looked after, fair prices. Richard and Reuben have both been excellent.

Service

Very satisfied

Service

Will be using again. Service wad first class

Service

The staff have always been polite and obliging

Service

easy to book in, simple and friendly to deal with

Service

See above answer. Plus friendly and courteous service from the staff both at reception and service centre.

Service

Sytner Pirelli P7 tyre cost £227ea. Cost almost universally elsewhere £160ea.

Service

Telephoned BMW representative to arrange for my car to be lok at. This was picked up on the day and returned to me the very same day. Could not fault the way that i was dealt with.

Service

A very quick 90 minutes or so turnaround for oil service etc, time to enjoy a couple of coffees in the pleasant coffee lounge and time to look around upstairs in the M lounge. The final bill came to less £ than I was quoted, so all good.

Service

Quick and efficient. Just what you'd expect

Service

Excellent service, arranged a test drive while my car was in and arranged me to keep the car overnight as mine needed parts. Service representative Johnny Parton was excellent and took the time to make sure I was OK.

Service

Long waiting time to book car in for service, at least 45 to 60 minutes followed by a further wait when dropping the car off at the agreed time. Collection of car and explanation of service excellent. Car preparation excellent. Expensive service cost

Service

Could not fault any aspect.

Service

The technician was excellent as was the person who looked after me. I am very sorry to have forgotten his name. He was informative interesting and had a good sense of humour. I hope he looks after me again.

Service

Understood the problem and sorted it professionally

Service

Service completed on time .Free refreshments a nice touch.

Service

There was a problem with the Computer download and to overcome the delay which was going to run into the following day. They provided a replacement car. Impressive I3

Service

Everything went well

Service

I didn't bring my car my daughter did as soon as she entered the service department she couldn't wait to tell me how modern and how easy it was to access the service department The waiting area very modern ??

Service

We were well received, and the place/atmosphere is excellent!

Service

Very. Safi makes it easy to book, communicates great and car is looked after as well as me.

Service

Same as above

Service

Clear and open pricing structure. Accurate with all aspects of service and timings

Service

The service was as expected

Service

Very pleased with the service.

Service

Very helpful staff, excellent buying experience and after care

Service

Read above

Service

over delivered to my expectations

Service

No problems. Friendly staff

Service

Excellent

Service

Can't ask for much more - great courtesy car and my car sorted in one visit.

Service

Originally given different booking slot to one I had requested but this was quickly amended by Jonny in the service team.

Service

Overalll very satisfied with the experience. If I had to find 1 fault, I found the valet a little poor. This is the first impression the customer experiences when the car is collected.

Service

They couldn't do enough and although sometimes things go wrong, the staff there were brilliant and so helpful. Especially Maya who sorted everything out for me and did a fantastic job.

Service

1. Never having owned a BMW before, I expected better of a premium brand; 2. Having owned other Motability cars over 20 years, I have always received on-the-spot service when reporting apparently minor problems.

Service

No problems

Service

A complimentary car wash was included which is appreciated. However, it was spoiled by leaving the alloys dirty. I asked that to be corrected. The car was taken and returned just as dirty. I couldn't be bothered to repeat the process a third time.

Service

I then made an official complaint and was told Sytner Sheffield would be in touch. Still no contact. I have left messages but with no reply to me. I have been with BMW for 5 years and not experienced a level of service this low before.

Service

T

Service

Very helpful

Service

Was able to work in a cubicle whilst car was serviced. Richard kept me informed about progress, he was very professional and helpful, he even let me borrow his iPhone charging lead. Received frequent refreshments, overall an enjoyable experience.

Service

Toby, Julia and the rest of the team went out of their way to allow me to have the car I've always wanted, and endured multiple calls off me throughout the day to get me to that position

Service

Excellent service and kept fully aware of what was happening

Service

Problem not fixed on 2nd attempt. Now booked for a 3rd attempt. I find it annoying I had to pay for damage excess on a courtesy car yet because you can't fix it I have to keep getting a courtesy car and paying. service lady very helpful though.

Service

Problem sorted

Service

I booked my car in with Scott Walker for health check. He explained everything to me in very simple terms

Service

The service was great but the car wash at the end was a bit average

Service

very professional and welcoming. Staff very helpful and personable.

Service

I was dealt with by a man who was technically sound, with good communication skills and evident integrity.

Service

Excellent but somewhat slower than I would have liked

Service

My while-you-wait wheel swap was carried out promptly, the servicing staff were friendly, helpful and efficient.

Service

The team at Sytner did everything they could, and more, to solve my challenge's. Michael Radford and Paul Castleton were outstanding

Service

Excellent service throughout

Sales

Perseverance and politeness of sales team.

Sales

It was a great experience. I look forward to choosing another BMW in 3 years time

Sales

All the staff straight forward to deal with

Sales

The dealership in Sheffield is a fantastic bmw centre which is state of the art, the sales team and financial manager worked perfectly to deliver a great deal.

Sales

No problems. Very attentive and willing to advise without -ressure

Sales

David was very helpful and explained the whole process in a straight forward manner

Sales

David Smith at Sytner was awesome - very knowledgeable and had all the answers but never pushy. Amy Read was equally great. The Sytner showroom is very impressive, spotless and I was always greeted in a friendly and courteous manner

Sales

Another great experience from Sytner Sheffield. Once again, I can't thank Toby Langdale enough for a great customer experience.

Sales

Friendly staff and environment. Matt knew every little detail on the car and answered every question we had. His product knowledge was a true reflection of his passion and hard work. Paul was encyclopedic about the finance, he really knew his stuff.

Sales

Excellent Service by Sytners Sheffield and Matthew Jagger who was the salesman, kept me informed all the way through the process from placing order to the excellent handover.

Sales

It's the trust between us which is extremely important for doing any kind of businesses.

Sales

It is the fifth one I have had .

Sales

as explained above, the service received on this occasion and on every visit i have made the service has been first class.

Sales

During the purchase, the Customer Service was excellent as you'd expect, no surprise a business wanting your business/money. Delivery was a disappointment and from what followed was purely appalling.

Sales

I have moved across from 12 years of Audi vehicles and was very pleased with the entire process and have now converted to BMW.

Sales

Very good advice and support given at every stage.

Sales

Great service throughout

Sales

Sytner's Sheffield and their staff were extremely friendly and helpful. George Lott in particular.

Sales

I seemed to be promised updates of progress but only received a couple which has knocked down the score. Otherwise it was a first class service. I found the detailed handover very beneficial.

Sales

My wife' last two cars have been 'C' classes. Adam the sales exec introduced us to the new X 2 which she said looks a good candidate for her next car. If so it would definately be from Sytner in Sheffield.

Sales

Michael Radford in Sales was fantastic - best experience I've had at Sytners over the last 12 years.

Sales

Over the Moon so happy with the way we picked the car up. the area were the car was to be collected from was a really great experience. for me and my wife.

Sales

On arrival at arranged time the car was not in handover room due to late fitting of mud flaps. Matt Jagger the salesman was not at fault, he did everything when the omission was spotted

Sales

Everything ran smoothly.

Sales

Very good and helpful

Sales

It was so easy where normally buying a car is a fight to get what you want vs. what the dealer wants to sell you. Well prepared for each meeting with the right information.

Sales

Very happy with the whole experience and the friendliness & professional approach of all the staff I came into contact with

Sales

Great updates as to what was happening, smooth transition when picking up the new car

Sales

The handover was extremely professional & the car beautifully presented, but I didn't expect to have the TPMS tell me the front nearside tyre needed inflating 2 hours after I collected it. The pressure was only 24PSI so I think this was overlooked.

Sales

Very pleasant sales staff who listened to my needs.

Sales

Again, perfect service from David Smith.

Sales

As in some situations I do buy on impulse and at this dealership always feel like they give you the right deal for both of us

Sales

Excellent service from all staff, especially Matt Jagger and Paul Castleton , friendly staff, good rapport, and organised extremely well to suit the customer!

Sales

Again very good experience with the sales staff at Sytner Sheffield