Collected and delivered car .Car washed and valeted. Friendly staff

Great service from Scott in service & all the team at Sheffield. Thank you for the lovely free coffee.

No reason not to be satisfied, therefore I am completely satisfied

You could think of providing food at the coffee point , sandwiches perhaps??

Service history hasn't been updated in the car. Need to come back to sort this out

Did what you said you would do and had answers already to the cost of further work that would be required in the future.

Always 5star wouldn't take my car anywhere else think you love it as much as I do!!!!

After further debate the sales manager agreed to complete the service free of charge which should have been completed prior to buying the car. I feel that BMW sold me a BMW approved used car, when I’m actual fact it was not approved at all.

Same as above plus car cleaned inside and out.

As usual, a totally painless experience.

Long waits, average service. The waiting area is very nice however and your offered a drink which is a nice touch.

Very good

On time, courtesy car out of this world !!!

On this last occasion the service has been poor If I had not had excellent service on my previous visits ,and thus being aware of how good you can be , I would probably have given you a zero

Easy to deal with

i was treated like a customer should be treated by such a company

I was informed throughout the service what was happening and when to collect my car

I would have given 5 stars except that I had to wait an inordinately long time (2 and half hours) just for the two front wheel rims to be exchanged.

Bad consultants

Thoroughly professional from booking, through check-in, good communication during the day and at pick-up

The Car Service felt excellent when driven away The Car was valeted and looked super The checking in and checking out was like being in a Race Car Pit Extremely cool and when the Car was driven back in ( WOW )

Didn’t inform correct mobile number that was given when car dropped off also video sent to wrong mobile

Several different media appointment reminders which became irritating but totally ignored my email request to see someone from Bodyshop at the same time

Same as the previous answer

Really happy with Richard,service advisor. Nice guy, knowledgeable and helpful,kept me upto date with progress of car.

SYTNER Sheffield need to go to SYTNER Nottingham to see how real customer service I received done

I was kept waiting after completing the work undertaken in the bodyshop by Amy Read, service consultant, not turning up soon after due to the poor communications internally

All staff were totally dedicated to making the experience a positive one

Well looked after

Fantastic service

Excellent customer service.

Good experience

Easy to deal with only fault is booking through a call centre, but a call direst to who I bought the car from helped book it straight in

Expectations were met

All very courteous and professional

Very good service unlike Stratstone which is like dealing with a car supermarket.

We found that the sat nav and a/c were not working, Bluetooth was disconnected, interior console/dashboard had been wiped down with a greasy cloth, scratches on drivers door interior panel and drivers seat position changed so much hard to reposition.

very efficient and friendly, work carried out on time with good feed back.

It's a great customer experience

jamie was attentive and listened to my concerns

They can’t do enough for you

The technician that dealt with my vehicle was precise and articulate in his video showing the areas that needed attention along with a general overview of its condition.

everything was so easy

Fantastic service and very professional

It was a very easy and efficient experience

Excellent advice and service

The service was great from start to finish

Told how long the car was required for and so could plan round it and it was available as stated ready to pick up all sorted.

I would have liked to have recieved the video showing the damage to my tyre

Staff always helpful, efficient and prompt.

good overall experience

Previously used Soper at Lincoln but due to distance and elements of work I was unhappy with decided to try Sytner Sheffield, must say far superior in all aspects - very happy

Always get good service - special mention to Safi who went the extra mile to help

Great customer experience in the new Sytner location.

No complaints.

Very organised

Service is wonderful

I feel like people care if I’m happy or not. Refreshing to find a dealer that believes you (intermittent fault).

From the above, I needed a part which was just a reflector light perhaps five minutes to fix. It would have been a higher score if this had been in stock and sorted on the day. As it was I had to come back a week later for another appointment.

Once we got the accounts mess sorted out I was treated well and promptly.

The drive in service and speed at which the service was carried out was very positive. I purchased an upgrade for the car whilst in service without prior booking and the parts were fitted with while I waited without having to rebook. Excellent.

From booking the appointment, having the vehicle collected, receiving a video of the checks completed to dropping my car back off it worked perfectly.

Realist figures giving a swift turnaround from purchase to delivery

Excellent service , listened and responded to my requests and needs

Excellent in everyway , dealt with straight away in a friendly professional manner, staff second to non and can’ t Thank them enough in the delivery of the purchase of my car from looking to buy and beyond. Thank you Julia and George Excellent !

Car delivered on time. Car choices excellent. All staff very good

As item 1 above - also confident that any issue or query will be resolved

Hassle free, considerate.

All the staff make car buying a very pleasant experience!!

Good hand over and explanation of new features.

Complete experience from start to finish.

The purchase process was excellent. Jess at Sytner Sheffield was a pleasure to deal with and was extremely helpful at all stages of the process.

We always have brilliant service with Sytners Sheffield. We always purchase our BMW's from here. Mr Michael Radford is a very good salesman. Always makes us feel special.

Toby Langdale at Sytner Sheffield was the most knowledgeable and attentive BMW new car salesman I have ever dealt with.

How buying a car should be

Michael Radford was very professional and kept me informed of the progress from ordering to handover he also helped me with sorting the transfer of my private registration plate

Sytner BMW looked after me from ordering the car letting me know when the car left the factory and when it arrived in the country to receiving the car and also taking care when the car went faultysales and service staff friendly

The staff at Sytner Sheffield have been very helpful and efficient throughout the purchase experience and this has continued through to aftersales.