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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Robert Clough

New Car Sales Manager

Dave Garner

Used Car Sales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Elaine Dickinson

HR and Customer Relations Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

attention received; explanation given

Service

The service was completed, and a check of the vehicle was carried out, a video was sent.

Service

Fitted us in at short notice and helped make a bad day get much better.

Service

The ease of booking the service was great and changing the date was no problem. The fully covered service bay area is first class and I was also kept fully informed of my vehicles progress through the service.

Service

I was told not to collect my car straight away after it's service as it was being cleaned. When I collected it the car hadn't been washed on the outside and had just had the foot wells vacuumed and dash wiped over. Not the usual standard of cleaning.

Service

Quick and efficient

Service

Never know where you are or what is happening, my 2nd poor visit!!

Service

Didn't have to wait too long and the staff are friendly, and I had a nice cup of coffee and a biscuit!

Service

I could go to BMW in Doncaster they are much closer but as above all the staff are polite and keep me informed at the progress of the car service.Work is completed on time ,sometimes quicker than anticipated.

Service

Slightly pricey, but I'm not complaining! I know the car is in the best possible hands, and Sytner Sheffield has an absolutely fantastic facility!

Service

Safi, Lisa and Jason are always a pleasure to deal with. Genuine wonderful people. Very efficient and professional.

Service

The level of service was high, and I have nothing negative to point out or criticise on this particular visit. It was all very good service that I would expect from BMW.

Service

On this occasion I needed a quick service and had my car turned around in one hour. Very impressive. However I would not wish to sit around in the customer area for much longer and the access to the City Centre or Meadowhall is not great in the rain.

Service

I visited on the rainiest day of the year which affected me getting to work and back. I was offered a lift from the dealership to work as buses were unreliable, and use of the business lounge to take part in a Skype meeting until this could happen.

Service

Great service from Chris Cusick

Service

Dale was very knowledgeable and effective with his work.

Service

Communication not very good. I've emailed 6 times now for a copy of my wheel alignment. I've been ignored on every occasion.

Service

The drive in facility is really useful, the garage has a large and comfortable waiting area, and the work was completed to time and at the cost quoted. The service agent was very friendly.

Service

Jonathan Parton made me welcome right from the start of my visit. He explained to me the process, and highlighted to me that the service quote provided to me might in fact be slightly higher than the actual cost. Good of him to point that out.

Service

Excellent service

Service

Prices are a bit high

Service

Dealt with very well from the enquiry stage right through to completion of the required work.

Service

Always polite and helpful

Service

Always appear extremely ready to please

Service

Good service. But expensive

Service

I just found Sytner Sheffield and always have very easy to deal with

Service

I felt totally looked after and valued as a customer from start to finish

Service

dealing with recovery may be you should have technical Bmw engine s on call 8.00am 3.00pm I disconnected battery witch reset the systems which then. started car for removal to Bmw.

Service

The work required was explained and completed on time.

Service

Staff identified a hose that has rubbed against another component. I appreciated the offer of free fitting and purchased a new hose. As it was badly fitted in either the factory or a subsequent service. Completely satisfied would mean a free hose

Service

Service booked in ok to take 1 day however received phone call to say wrong parts delivered. Which meant second day without car. Although a loan car was arranged it still caused a lot of inconvenience.

Service

New front tyres were fitted - they were not the same as the original fitment but MW approved. They were slightly under inflated (2.4 vs 2.5 Bar).

Service

Price was as first stated ,on time and courteous staff , car cleaned and looking fab

Service

.

Service

Car booked in at time and date requested and completed in good time.Video report was very helpful. Clean of interior a nice touch.

Service

Custermer service brilliant..

Service

Lee Drewry - very prompt in returning queries and efficient throughout the process

Service

It was everything I expected and very professional

Service

Vehicle went in due too creaking noises emitting from the left suspension/steering. These can still be heard. I also notice afterwards that the mudflap on the left hand side seems to have been dislodged and doesn't sit as flush as when first fitted

Service

My screen wash isn't working

Service

My current BMW is the fourth I have had from new over a 15 year period during which I have never had cause to complain regarding the standard of service given to any of my vehicles.

Service

As explained above it has always been a pleasure to deal with the company, many of the service technicians , sales and body shop staff I have known for a long time and they always strive to give me satisfaction

Service

Completely satisfied

Service

The main issue that I'm having still remains unresolved. I've exchanged a follow-up email with my service advisor, but that was over a week ago.

Service

Same. In addition,thank you to the ladies in the cafeteria. Very kind ladies

Service

Easy booking in. Multiple reminders. Good service

Service

Less personal

Service

Everything taken care of, courteous staff, and appreciate the video

Service

My car didn't need a rinse

Service

Very customer focussed, made to feel special, regular update and feedback on the issue I had, looked after my every need and my vehicle looked like new when returned. First class staff and service . Thankyou

Service

The overall service experience and superb facilities. I bought the car initially from Sytner Sheffield & again experienced superb service.

Service

Good customer service. Prices still relatively high though

Service

Very prompt

Service

I was expected and dealt with efficiently and courteously, and the coffee was good. My car was serviced and returned to me with a full explanation of the work done, in a clean ,modern, environment .

Service

Professional, friendly and efficient attention. Pleasant and interesting environment. Useful video presentation by mechanic.

Service

What is expected.

Service

Someone called to confirm the booking but didn't tell me that at 8am the main building is closed do just drive to a green service lane. As it was my first service visit I had no idea where to go.

Service

Attention to detail by Richard Holmes

Service

Nothing to complain about i have always been dealt with in a very professional manner with your obviously highly trained staff.

Service

Excellent customer service by sales staff.

Service

Very professional from start to finish

Service

Good customer service

Service

Could get a service much cheaper.

Service

Too expensive

Service

very welcoming staff, nothing was too much trouble. I was kept in the loop at all times regarding the repair

Service

Excellent communication throughout the time my car was with Sytner BMW service in Sheffield. Very helpful service advisor and dealt with quickly and efficiently, thank you I will certainly be using you again.

Service

Friendly service. Comprehensive vehicle check. Good feedback.

Service

Somewhat disappointed that my car dash camera had been disconnected in the workshop and not reconnected. I was not aware of this until some days later. It may be an idea to request customers to turn off dash cameras at the reception.

Service

I was treated in a professional manner and everything was to my complete satisfaction.

Service

Superb service experience

Service

Excellent web booking and telephone contact system. Drop-off and pick-up excellently organised and operated.

Service

Quality seems to be the only option . The customer certainly come first here.

Service

As it was excellent experience.

Service

Taken in and then phoned to say nearly 2k of work needed -

Service

James was very professional and helpful. He explained everything and all expectations met

Service

Love the drive in service bay - absolutely brilliant! Staff were superb: all polite, friendly and professional and I was made to feel like a valued customer. The technician guy was great too and very knowledgeable. Well done!

Service

Excellent facility. While I wait service , well Looked after and car returned promptly.

Service

The car was delivered back to our home which was excellent service. The car came back in perfect condition having been washed and valeted to a very high standard.

Service

satasfied customer with the service

Service

The car was picked up and delivered back on time. I was kept informed throughout the day.

Service

Got what I wanted with every agreed

Service

Excellent, professional and friendly service.

Service

The overall service was fine - I've deducted half a star, because the sump cover flap hadn't been refitted properly, and I had to make a return visit to get it sorted out. However, I was fully satisfied with how this was ultimately handled.

Service

personal service and prompt

Service

Jonathan Parton, the service advisor who dealt with us on our last visit was brilliant. He kept us informed on the progress of the service that was being carried out on my car. What more could anyone ask for?

Service

As above,

Service

Great staff, all very helpful Easy place to access Quick & easy service

Service

The team kept me informed throughout the visit

Service

Appointment time for service was met and and personnel service was good Kept informed about work being done on car via video and a team member

Service

Great service from Scott Walker.

Service

Never had a problem or a bad look from anyone always miles of smiles ??????????????

Service

It was only an mot but everything ran smoothly and the staff were attentive and informative

Service

We received feedback and video data on our oil change

Service

Although it has taken 3 attempts to hopefully fix the issue, each time you got me in quick, kept me fully informed at all times and got my car back to very efficiently.

Service

The whole process was so fluent and well organised not forgetting how prestige the place looked and felt. It was a great experience.

Service

Perfect - Overall can't fault it

Service

We where told the car came with 2 keys but are yet to receive the second key.

Service

Value for Money - listened to my history and acted accordingly Service Asst was knowledgeable and a great communicator

Service

Very slick and straightforward process.

Service

Seamless service

Service

Depends which car this relates to, as I have a personal one and works one. The personal one had some issues from previous and this was taken care of by Richard Holmes

Service

First class service

Service

Staff friendly and professional. Always happy to help no matter what the query.

Service

Efficient, modern,clean surroundings. Efficient, friendly staff. Work carried out as planned with no issues.

Service

Concern that records don't seem fully accurate. Altered appointments don't get cancelled. One database didn't recognise me or car according to assistant answering my call.

Service

excelent service

Service

It was simple and easy to deal with the service team

Service

The recall work was carried out as planned

Service

In addition to the comment above, every member of staff myself and my wife came into contact with was courteous and welcoming from the reception staff, the lady who made us an excellent hot chocolate whilst we waited through to Richard Holmes.

Service

The member of staff looking after me was great.

Service

After several trips, the problem was finally sorted. Unable to get a loan car as there was a month wait for one and I wanted the windscreen sorting ASAP due to it surely being a health and safety risk (water running down the inside of the screen)

Service

My air fresheners were taken from the front of my car as they were classed as a viewing obstruction when doing the MOT which I understand. They weren't put back and I can't find them anywhere. They maybe just air fresheners but they were sentimental

Service

very easy process, friendly staff & didn't take too long

Service

The "facilitators" are seated in a glass cage and are not easily approachable. During long waiting times, customers should be updated on their repair progress at least every half hour and not left twiddling their thumbs wondering what was going off.

Service

Again, no issues, car ready on time

Service

Make an appointment it gets stuck too and feedback is always positive

Service

Kept informed at all times, did their best to get the vehicle to me as promised.

Service

Brilliant timely and fantastic work

Service

Everything spot on sort from the additional 45 mins I had to wait with no reason given

Service

One star lost as I had to wait quite some time to get my key back, otherwise a great service

Service

Good service from the initial greeting staff however not being informed that a single tyre change would take nearly 2 hours was unacceptable. There was a complete lack of communication during the process.

Service

Richard Holmes at Sytner Sheffield is my point of contact each time i have service needs. Richard is such a credit to Sytner & always provides perfect customer service at each visit.

Service

Used Sytner for servicing and purchasing my vehicles friendly staff and helpful.

Service

They were very on the ball. My courtesy car was ready when I arrived and I had a video sent showing where the car had failed the MOT. They even let me arrange to have the tyres myself as their suppliers were charging a fortune and they then re-tested

Service

Informative feedback on car service progress.

Service

All aspects of my visit were catered for. I could not have asked for more.

Service

They did not see the fitting of the bonet and had to go back for this

Service

The standard of service was excellent and the members of staff were all pleasant and helpful.

Service

Excellent service and follow up

Service

Couldn't have done more excellent service

Service

Finished in quoted time and well looked after in reception area with cups of coffee

Service

Service explained in detail

Service

The gentleman who served me was very professional. however as part of the 'package' my car was to be valeted, but it was not washed outside (maybe because it was quite clean already), The wash-up was filled, but with water only, no screen wash.

Service

Excellent response from the members of staff in dealing with my vehicles electronic fault.

Service

Very happy. Inspection video could have been a bit more detailled as it only really showed tyre treads and break calipers.

Service

No problems with service - quick and efficient

Service

Thorough work and explanations carried out vehicle presented back clean and tidy with a helpful video of the work being carried out.

Service

Informed contemporaneously of what needed to be done

Service

Richard on service is very helpful and understands customer needs and expectations

Service

Happy with service good courtesy car polite staff etc

Service

Punctual Good contact Kept Upto date

Service

You are always made to feel special when attending the dealership. Not all of the issues were able to be resolved but a new booking was made to address these issues at a time that was agreeable.

Service

Even though I bought my car elsewhere, I visited Sytner Sheffield for my service and was amazed by the dealership. It is a premium garage and offers customer service that is second to none.

Service

The cleaning of the car was not up to the same standard as the Range Rover garage near by

Service

The service is lovely but expensive, clean and tidy but hidden

Service

The service check in procedure is excellent no hanging around.Dedicated service person to see to your needs.Phonecall about progress and completion of work

Service

Service experience always excellent

Service

Attentive, no waiting past the appointment time. It took the amount of time that I was told.

Service

Efficient and professional

Service

Repair was done to my satisfaction. However I was offered a wash and vac complementary which I accepted. I was quite surprised that the car was only part cleaned (lower front and sides not cleaned) and back footwells not vacuumed.

Service

Everyone always helpful and courteous, always willing to help.

Service

There wasn't anything that could have gone better! The staff were incredibly welcoming, friendly, professional and made the whole experience a delight!

Sales

although it did have a problem with the car i got offered a nice sports car while mine gets fixed. (got damaged in transit to dealers)

Sales

Good sevice

Sales

Very professional throughout the process.

Sales

Other than the defects the purchase experience was excellent. Requests were satisfied regards preparing my car for handover, the necessary documentation was easy and clearly explained. The salesman had a great attitude and the premises are super nice

Sales

Tremendous facility with competent, knowledgeable staff.

Sales

They treat you like royalty

Sales

Georgie Lott and Paul Castleton were so very helpful. Highly recommend

Sales

Seamless transaction from start to end. Nothing too much trouble for Tom Gough, Product Genius, when collecting my car and also at a subsequent follow up visit. Delivering his in depth product knowledge in a professional yet friendly manner.

Sales

I was kept informed at every step

Sales

If I wasn't completely satisfied I would not keep coming back to Sytner BMW centre, it is as simple as that.

Sales

The services and facilities are exceptional, benefiting from still feeling so new. There were plenty of different examples to inspect in the huge showroom. The service reception and drive-in area are more than pleasant and easy to work from.

Sales

A fair and competent negotiation resulting in both parties being reasonably satisfied.

Sales

Good

Sales

Very helpful and responded to quickly to any queries. Very appproachable

Sales

did not know my options and what car i was going to purchase the sales person ( Curtis sytner BMW Sheffield) gave us multiple options to suit our needs

Sales

Good facilities. Communicated well. Care shown during handover. One slight blip with the scotch guard, but this was resolved immediately.

Sales

Made to feel like part of the BMW family

Sales

I was completely satisfied

Sales

The salesman was waiting to greet me at the arranged pick up time. All my questions were answered to my satisfaction and I drove away very happy.

Sales

Adam Hinchliffe was very friendly and helpful

Sales

Complete satisfaction with all aspects of the Sales and associated Administration process

Sales

The service extended to me by your Mr Curtis Wilding was second to none, nothing seemed to be too much trouble . From explaining the car in detail before purchase to explaining on collection was excellent. He made me feel at ease throughout. Brill.

Sales

The car is great really pleased

Sales

Bearing in mind we only called into the dealership to browse, coming away with a new car says it all !

Sales

Straight forward again. On delivery both Matthew Jagger and Tom Gough were extremely helpful with explaining the IT features of the car.

Sales

A special mention must be given to Stephen King at Sheffield Sytner as his customer service was second to none. He kept me fully informed throughout the purchase process and has assisted with follow up care (inc. tracker fitting, genius lesson)

Sales

Nothing was too much trouble.

Sales

Very friendly efficient service

Sales

Completely satisfied with my first experience dealing with BMW .

Sales

Great service

Sales

A genuinely (and surprisingly) enjoyable experience. Very friendly, informative and helpful sales engagement with David Smith, who provided pragmatic specification, finance and delivery advice to meet our requirements and managed the delivery well.

Sales

Very satisfied. Toby Langdale who dealt with our order was very knowledgeable and helpful from ordering to vehicle delivery. He is a very nice person and a credit to BMW

Sales

Hard working knowledgeable staff.

Sales

It was great, professional and welcoming

Sales

Big thumbs up to Curtis. He did a great job.

Sales

Experience was very good. The environment was very comfortable and we were treated very well. Things were explained very clearly with no sales pitch nor pressure.

Sales

George Lott and Paul Singleton made the experience a very relaxed, informal and friendly customer experience. I would recommend either of them to anyone wanting to consider a BMW

Sales

David Smith was fantastic, Danny kept in touch throughout the process as someone I have dealt with on many occasions...

Sales

Really down to the BMW representative who looked after us, always helped with any issues or questions and emailed regularly during the purchasing procedure to keep us informed George Lott was the BMW sales we dealt with, would highly reccommend him

Sales

Very easy transition.

Sales

Saleman David Smith was extremely helpful at all stages before, during and after the sale. Service was very professional overall. Tom the 'Genius' was also very helpful. Paul the Finance advisor was equally helpful.

Sales

Excellent customer service. Felt my needs and expectations were deceived. Got an amazing Deal

Sales

Good product Well trained, knowledgeable staff. Great premises

Sales

Again Stephen was brilliant from picking the car to hand over

Sales

Everything went very smoothly. Kept informed at all times.

Sales

After placing an order for delivery 1st September, three days before I had an email informing me it would not be on time. 10 days later I finally took delivery.

Sales

George was friendly efficient and incredibly helpful to work round me ... I am not the easiest customer.

Sales

No hassle and the car seems to be without problems.

Sales

As noted within the previous questions, Sytner Sheffield offered very high service with I'm extremely satisfied about. I came as a new customer nervous about taking on a new contract after my previous experience with Stratstone.

Sales

Relaxed friendly environment

Sales

Excellent customer service, explanation of goods and services.

Sales

Always a welcoming place

Sales

Absolutely love the car!

Sales

David Smith at Sytner Sheffield was a pleasure to deal with. Always available to answer my many queries and provided me with an outstanding service!

Sales

No attention to details

Sales

All went to plan so very happy

Sales

Very happy all round.

Sales

Very satisfied! Delivery was delayed due to the rear headrest needed changing but Jamie Jackson kept us well informed.

Sales

At the Sytner BMW Sheffield showroom all employees were really nice. Dealt with Danny before and have a good rapport . First time with Toby Langdale. He is friendly, open, likes a joke and is a motorsports fan.

Sales

Good staff selling a very good product

Sales

It was all good other than the chopping and changing of dates due to a recall before I even took delivery of the car

Sales

Very easy to do business with, excellent service from Curtis Wilding and his colleagues.

Sales

Happy with everything from start to finish and felt like they wanted my business (have had poor experiences with Mercedes in Sheffield). Everyone I spoke to was friendly and helpful.

Sales

Great service - felt like a valued customer throughout

Sales

Extremely satisfied

Sales

Great service and experience from start to finish

Sales

Toby who I dealt with was nice. Other staff look down their noses at you

Sales

Very pleasant and approachable staff

Sales

George was very informative and helpful throughout. We were kept upto date on everything from order ,through the build process to delivery. He'd asked if the time was convenient every time he called me. Everything was made easy.

Sales

The sales people were excellent form start to finish

Sales

Excellent centre, good display of vehicles and ambience.