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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Robert Clough

New Car Sales Manager

Dave Garner

Used Car Sales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Elaine Dickinson

HR and Customer Relations Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Went well, great staff and service

Service

Staff are helpful. Clear explanations. Easy to make an appointment. Efficiently organised.

Service

Kept informed and received updates to completion

Service

The score would have been completely satisfied if the dash cam had not been disconnected

Service

Always friendly and helpful

Service

Comfortable environment was well looked after and kept informed of the process.

Service

The workshop can't test headlight performance in respect of light output - to tell us if is worth over £900 to.change the existing lights. Our service rep was very good, but he cannot compensate at all times for the attitudes of the car manufacturer

Service

All done on time no problems

Service

not 5 because of the distance to there new premises

Service

Service carried out effectively and efficient with communication to myself

Service

Warm welcome from my customer service advisor and all my questions were clearly answered. Excellent customer service.

Service

There no problems and my cars service was completed satisfactory

Service

Everything covered while I was there,

Service

Clear explanations by service personnel of work to be carried out during visit and advice given about issues likely to become relevant in the near term. The design of the service centre in Sheffield greatly enhances the service experience.

Service

Went to plan as explained

Service

I was greeted promptly on arrival by a professional member of staff by the name of Johny. He was very polite and knowledgeable and informed me of the process and the time scales. He's a credit to the company. Keep up the good work Johny! You redsss!

Service

All issues raised dealt with to my satisfaction.

Service

Kept me informed throughout the work.

Service

Car wash was rubbish

Service

Professional, inclusive and followed up

Service

Because we have faith in the staff doing a good job.

Service

The staff did everything while I was on site, helpful and pleasant to deal with. On the test drive the technician was excellent. Knew what he was talking about.

Service

Good welcome and service

Service

Great environment to work while the car is being serviced.

Service

Prompt, accurate and courteous service advisor.

Service

Again staff are very friendly and helpful. The waiting area is comfortable, clean and BMW looking!

Service

Process from booking to completion was, as usual, professional &excellent in all aspects. My key service dept contact is Richard Holmes who is totally committed to ensuring we get a consistently top class experience. He is a great ambassador for you.

Service

Lovely staff, clean and modern premises

Service

Comfortable environment. Attentive and polite staff

Service

They listened to my issues and explained what was done to rectify each issue.

Service

As expected everything went well, a very professional service

Service

Everything went as arranged,with no problems. Staff were courteous and helpful.

Service

The service, professionalism and welcoming environment is outstanding

Service

Basically the reasons are listed above in the previous question. We could not fault anything on that day, everything was well organised and straight forward.

Service

Never had anything other than exceptional attention from buying Amy car from Paul Castleton at Sytner Sheffield to Chris Cusaak in the service department

Service

as above, its all perfect. As a rule I hate car service places. dealt with loads in the past. Landrover Ford Merc VW Audi Sytner is a world apart.

Service

Everything I asked to be done was complete

Service

Fantastic flagship branch!

Service

Because i was 100% satisfied

Service

Staff plus organisation and thoroughness of inspection

Service

The service experience was good and everything was clearly explained what would be done.

Service

Very good video

Service

Cost. Almost £1,000 for two new tyres and a service. Service costs are also misleading online as it cleasrly stated £320, however i was charged over £500.

Service

Got an appointment per my convenience, work done per time schedule while I waited and I enjoyed my time while I waited interacting with staff and looking around

Service

I bought the car from Synters. I booked it in for its annual service. Synters failed to point out that the MOT was due, so I have had to book a further visit just for the MOT (now 30 minutes from Grindleford).

Service

Good experience dropping and collecting car

Service

Excellent one to one service from jacob. Could not fault him at all. Really pleased with my purchase. From the moment we entered the store from reception onwards it was an excellent encounter with everyone concerned.

Service

Car is still faulty after work being carried out.

Service

Lack of courtesy cars for over 6 weeks meant losing a days annual leave due to the remoteness of the dealership

Service

All perfectly fine ............. communication could have been improved slightly

Service

The appointment was to time and relevant work undertake

Service

I would have scored "Completely satisfied" if all the issues were fixed at the first attempt. I had 3 issues plus an oil service. None of the 3 issues were resolved as the tech could not replicate the issue. Car was returned nice and clean.

Service

When I arrived I was told I would be paying the full price. What is the point of having an offer on and calling to make the booking and been told the offer price if this then doesn't pull through to the dealership ??

Service

I was satisfied with everything from taking my car there to picking it back up

Service

Service done promptly. Helpful to know part way through the day how things were going. Courteous and helpful staff.

Service

Extremely satisfied

Service

Excellent service and exceptional pre and after service

Service

Scott Walker is by far the best service adviser I have dealt with. Most fail to answer my questions or fail to supply me with the information. Scott is the exception, nothing is too much trouble and he has good knowledge and prompty delivers.

Service

attention received; explanation given

Service

The service was completed, and a check of the vehicle was carried out, a video was sent.

Service

The ease of booking the service was great and changing the date was no problem. The fully covered service bay area is first class and I was also kept fully informed of my vehicles progress through the service.

Service

Fitted us in at short notice and helped make a bad day get much better.

Service

Always waiting a long time to be booked in and a month waiting for a courtesy car I don't think is very acceptable

Service

I was told not to collect my car straight away after it's service as it was being cleaned. When I collected it the car hadn't been washed on the outside and had just had the foot wells vacuumed and dash wiped over. Not the usual standard of cleaning.

Service

Quick and efficient

Service

Went the extra mile to make the service that bit better than I expected even though I do expect service from bmw to be good

Service

I could go to BMW in Doncaster they are much closer but as above all the staff are polite and keep me informed at the progress of the car service.Work is completed on time ,sometimes quicker than anticipated.

Service

Never know where you are or what is happening, my 2nd poor visit!!

Service

Didn't have to wait too long and the staff are friendly, and I had a nice cup of coffee and a biscuit!

Service

Safi, Lisa and Jason are always a pleasure to deal with. Genuine wonderful people. Very efficient and professional.

Service

Slightly pricey, but I'm not complaining! I know the car is in the best possible hands, and Sytner Sheffield has an absolutely fantastic facility!

Service

The level of service was high, and I have nothing negative to point out or criticise on this particular visit. It was all very good service that I would expect from BMW.

Service

I visited on the rainiest day of the year which affected me getting to work and back. I was offered a lift from the dealership to work as buses were unreliable, and use of the business lounge to take part in a Skype meeting until this could happen.

Service

My problem was sorted quickly even though the car wasn't purchased from them it was diagnosed quickly and my service coordinator Safi and the engineer Dale came to me personally to explain what was the problem and how they were going to resolve it

Service

On this occasion I needed a quick service and had my car turned around in one hour. Very impressive. However I would not wish to sit around in the customer area for much longer and the access to the City Centre or Meadowhall is not great in the rain.

Service

Great service from Chris Cusick

Service

Really helpfully and done on time

Service

Dale was very knowledgeable and effective with his work.

Service

Communication not very good. I've emailed 6 times now for a copy of my wheel alignment. I've been ignored on every occasion.

Service

The drive in facility is really useful, the garage has a large and comfortable waiting area, and the work was completed to time and at the cost quoted. The service agent was very friendly.

Service

Jonathan Parton made me welcome right from the start of my visit. He explained to me the process, and highlighted to me that the service quote provided to me might in fact be slightly higher than the actual cost. Good of him to point that out.

Service

Excellent service

Service

Prices are a bit high

Service

Dealt with very well from the enquiry stage right through to completion of the required work.

Service

Always polite and helpful

Service

Always appear extremely ready to please

Service

Good service. But expensive

Service

dealing with recovery may be you should have technical Bmw engine s on call 8.00am 3.00pm I disconnected battery witch reset the systems which then. started car for removal to Bmw.

Service

The work required was explained and completed on time.

Service

I felt totally looked after and valued as a customer from start to finish

Service

I just found Sytner Sheffield and always have very easy to deal with

Service

Staff identified a hose that has rubbed against another component. I appreciated the offer of free fitting and purchased a new hose. As it was badly fitted in either the factory or a subsequent service. Completely satisfied would mean a free hose

Service

Service booked in ok to take 1 day however received phone call to say wrong parts delivered. Which meant second day without car. Although a loan car was arranged it still caused a lot of inconvenience.

Service

.

Service

Car booked in at time and date requested and completed in good time.Video report was very helpful. Clean of interior a nice touch.

Service

Price was as first stated ,on time and courteous staff , car cleaned and looking fab

Service

Lee Drewry - very prompt in returning queries and efficient throughout the process

Service

It was everything I expected and very professional

Service

New front tyres were fitted - they were not the same as the original fitment but MW approved. They were slightly under inflated (2.4 vs 2.5 Bar).

Service

Custermer service brilliant..

Service

My screen wash isn't working

Service

Vehicle went in due too creaking noises emitting from the left suspension/steering. These can still be heard. I also notice afterwards that the mudflap on the left hand side seems to have been dislodged and doesn't sit as flush as when first fitted

Service

As explained above it has always been a pleasure to deal with the company, many of the service technicians , sales and body shop staff I have known for a long time and they always strive to give me satisfaction

Service

My current BMW is the fourth I have had from new over a 15 year period during which I have never had cause to complain regarding the standard of service given to any of my vehicles.

Service

Same. In addition,thank you to the ladies in the cafeteria. Very kind ladies

Service

The main issue that I'm having still remains unresolved. I've exchanged a follow-up email with my service advisor, but that was over a week ago.

Service

Easy booking in. Multiple reminders. Good service

Service

Completely satisfied

Service

Less personal

Service

Everything taken care of, courteous staff, and appreciate the video

Service

My car didn't need a rinse

Service

Very customer focussed, made to feel special, regular update and feedback on the issue I had, looked after my every need and my vehicle looked like new when returned. First class staff and service . Thankyou

Service

The overall service experience and superb facilities. I bought the car initially from Sytner Sheffield & again experienced superb service.

Service

Good customer service. Prices still relatively high though

Service

Professional, friendly and efficient attention. Pleasant and interesting environment. Useful video presentation by mechanic.

Service

I was expected and dealt with efficiently and courteously, and the coffee was good. My car was serviced and returned to me with a full explanation of the work done, in a clean ,modern, environment .

Service

Very prompt

Service

Nothing to complain about i have always been dealt with in a very professional manner with your obviously highly trained staff.

Service

Someone called to confirm the booking but didn't tell me that at 8am the main building is closed do just drive to a green service lane. As it was my first service visit I had no idea where to go.

Service

Excellent customer service by sales staff.

Service

What is expected.

Service

Attention to detail by Richard Holmes

Service

Very professional from start to finish

Service

Good customer service

Service

Could get a service much cheaper.

Service

very welcoming staff, nothing was too much trouble. I was kept in the loop at all times regarding the repair

Service

Friendly service. Comprehensive vehicle check. Good feedback.

Service

Excellent communication throughout the time my car was with Sytner BMW service in Sheffield. Very helpful service advisor and dealt with quickly and efficiently, thank you I will certainly be using you again.

Service

Too expensive

Service

Everything went very smoothly and I was impressed with the service I was given by all involved.

Sales

Ease and speed of delivery and handover

Sales

As above Great car, great price

Sales

Michael Radford and Paul Castleton were top notch. I've bought 3 cars now from Paul and he has a good understanding of my requirements for both the car and financing. Michael was great, arranging 2 test drives and keeping me updated on the launch.

Sales

It was a comfortable and not too time consuming

Sales

George Lott is a great ambassador for Sytner and BMW

Sales

From start to finish we where we'll liked after

Sales

Follow up was very important to us. It took my wife and I a while to come to a decision on what we wanted and it was important that we did not feel pressured. Jamie Jackson was PATIENT all the way through....we changed our minds 3 or 4 times

Sales

Great hand over.

Sales

Sales team was excellent and kept me informed all the time about the car I was buying

Sales

Excellent product demostration

Sales

Attentive, knowledgeable staff. Great Communication.

Sales

See above. Also our Sales Representative was unexpectedly off sick on the day of collection and then the process was slow and very time consuming.

Sales

Whilst the delivery for my new X3 was longer than I had expected, my dealings with David Smith and the manner he kept me up to date with progress was excellent.

Sales

Following my collection on a Saturday, BMW Connected Drive could not be connected until the following Monday

Sales

The staff at Sytner are extremely knowledgeable and nothing was too much of an issue. This is the second car that I have purchased through Sytner and the showroom is very impressive.

Sales

Everything was as I would have expected

Sales

My contact at Sytner was very helpful

Sales

Outstanding service

Sales

There wasn't anything that could have gone better! The staff were incredibly welcoming, friendly, professional and made the whole experience a delight!

Sales

although it did have a problem with the car i got offered a nice sports car while mine gets fixed. (got damaged in transit to dealers)

Sales

Very professional throughout the process.

Sales

Good sevice

Sales

Other than the defects the purchase experience was excellent. Requests were satisfied regards preparing my car for handover, the necessary documentation was easy and clearly explained. The salesman had a great attitude and the premises are super nice

Sales

Tremendous facility with competent, knowledgeable staff.

Sales

Georgie Lott and Paul Castleton were so very helpful. Highly recommend

Sales

They treat you like royalty

Sales

Seamless transaction from start to end. Nothing too much trouble for Tom Gough, Product Genius, when collecting my car and also at a subsequent follow up visit. Delivering his in depth product knowledge in a professional yet friendly manner.

Sales

I was kept informed at every step

Sales

If I wasn't completely satisfied I would not keep coming back to Sytner BMW centre, it is as simple as that.

Sales

The services and facilities are exceptional, benefiting from still feeling so new. There were plenty of different examples to inspect in the huge showroom. The service reception and drive-in area are more than pleasant and easy to work from.

Sales

Good

Sales

A fair and competent negotiation resulting in both parties being reasonably satisfied.

Sales

Very helpful and responded to quickly to any queries. Very appproachable

Sales

did not know my options and what car i was going to purchase the sales person ( Curtis sytner BMW Sheffield) gave us multiple options to suit our needs

Sales

Made to feel like part of the BMW family

Sales

Good facilities. Communicated well. Care shown during handover. One slight blip with the scotch guard, but this was resolved immediately.

Sales

I was completely satisfied

Sales

The salesman was waiting to greet me at the arranged pick up time. All my questions were answered to my satisfaction and I drove away very happy.