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attention received; explanation given
The service was completed, and a check of the vehicle was carried out, a video was sent.
Fitted us in at short notice and helped make a bad day get much better.
The ease of booking the service was great and changing the date was no problem. The fully covered service bay area is first class and I was also kept fully informed of my vehicles progress through the service.
I was told not to collect my car straight away after it's service as it was being cleaned. When I collected it the car hadn't been washed on the outside and had just had the foot wells vacuumed and dash wiped over. Not the usual standard of cleaning.
Quick and efficient
Never know where you are or what is happening, my 2nd poor visit!!
Didn't have to wait too long and the staff are friendly, and I had a nice cup of coffee and a biscuit!
I could go to BMW in Doncaster they are much closer but as above all the staff are polite and keep me informed at the progress of the car service.Work is completed on time ,sometimes quicker than anticipated.
Slightly pricey, but I'm not complaining! I know the car is in the best possible hands, and Sytner Sheffield has an absolutely fantastic facility!
Safi, Lisa and Jason are always a pleasure to deal with. Genuine wonderful people. Very efficient and professional.
The level of service was high, and I have nothing negative to point out or criticise on this particular visit. It was all very good service that I would expect from BMW.
On this occasion I needed a quick service and had my car turned around in one hour. Very impressive. However I would not wish to sit around in the customer area for much longer and the access to the City Centre or Meadowhall is not great in the rain.
I visited on the rainiest day of the year which affected me getting to work and back. I was offered a lift from the dealership to work as buses were unreliable, and use of the business lounge to take part in a Skype meeting until this could happen.
Great service from Chris Cusick
Dale was very knowledgeable and effective with his work.
Communication not very good. I've emailed 6 times now for a copy of my wheel alignment. I've been ignored on every occasion.
The drive in facility is really useful, the garage has a large and comfortable waiting area, and the work was completed to time and at the cost quoted. The service agent was very friendly.
Jonathan Parton made me welcome right from the start of my visit. He explained to me the process, and highlighted to me that the service quote provided to me might in fact be slightly higher than the actual cost. Good of him to point that out.
Prices are a bit high
Dealt with very well from the enquiry stage right through to completion of the required work.
Always polite and helpful
Always appear extremely ready to please
Good service. But expensive
I just found Sytner Sheffield and always have very easy to deal with
I felt totally looked after and valued as a customer from start to finish
dealing with recovery may be you should have technical Bmw engine s on call 8.00am 3.00pm I disconnected battery witch reset the systems which then. started car for removal to Bmw.
The work required was explained and completed on time.
Staff identified a hose that has rubbed against another component. I appreciated the offer of free fitting and purchased a new hose. As it was badly fitted in either the factory or a subsequent service. Completely satisfied would mean a free hose
Service booked in ok to take 1 day however received phone call to say wrong parts delivered. Which meant second day without car. Although a loan car was arranged it still caused a lot of inconvenience.
New front tyres were fitted - they were not the same as the original fitment but MW approved. They were slightly under inflated (2.4 vs 2.5 Bar).
Price was as first stated ,on time and courteous staff , car cleaned and looking fab
Car booked in at time and date requested and completed in good time.Video report was very helpful. Clean of interior a nice touch.
Custermer service brilliant..
Lee Drewry - very prompt in returning queries and efficient throughout the process
It was everything I expected and very professional
Vehicle went in due too creaking noises emitting from the left suspension/steering. These can still be heard. I also notice afterwards that the mudflap on the left hand side seems to have been dislodged and doesn't sit as flush as when first fitted
My screen wash isn't working
My current BMW is the fourth I have had from new over a 15 year period during which I have never had cause to complain regarding the standard of service given to any of my vehicles.
As explained above it has always been a pleasure to deal with the company, many of the service technicians , sales and body shop staff I have known for a long time and they always strive to give me satisfaction
The main issue that I'm having still remains unresolved. I've exchanged a follow-up email with my service advisor, but that was over a week ago.
Same. In addition,thank you to the ladies in the cafeteria. Very kind ladies
Easy booking in. Multiple reminders. Good service
Everything taken care of, courteous staff, and appreciate the video
My car didn't need a rinse
Very customer focussed, made to feel special, regular update and feedback on the issue I had, looked after my every need and my vehicle looked like new when returned. First class staff and service . Thankyou
The overall service experience and superb facilities. I bought the car initially from Sytner Sheffield & again experienced superb service.
Good customer service. Prices still relatively high though
I was expected and dealt with efficiently and courteously, and the coffee was good. My car was serviced and returned to me with a full explanation of the work done, in a clean ,modern, environment .
Professional, friendly and efficient attention. Pleasant and interesting environment. Useful video presentation by mechanic.
What is expected.
Someone called to confirm the booking but didn't tell me that at 8am the main building is closed do just drive to a green service lane. As it was my first service visit I had no idea where to go.
Attention to detail by Richard Holmes
Nothing to complain about i have always been dealt with in a very professional manner with your obviously highly trained staff.
Excellent customer service by sales staff.
Very professional from start to finish
Good customer service
Could get a service much cheaper.
very welcoming staff, nothing was too much trouble. I was kept in the loop at all times regarding the repair
Excellent communication throughout the time my car was with Sytner BMW service in Sheffield. Very helpful service advisor and dealt with quickly and efficiently, thank you I will certainly be using you again.
Friendly service. Comprehensive vehicle check. Good feedback.
Somewhat disappointed that my car dash camera had been disconnected in the workshop and not reconnected. I was not aware of this until some days later. It may be an idea to request customers to turn off dash cameras at the reception.
I was treated in a professional manner and everything was to my complete satisfaction.
Superb service experience
Excellent web booking and telephone contact system. Drop-off and pick-up excellently organised and operated.
Quality seems to be the only option . The customer certainly come first here.
As it was excellent experience.
Taken in and then phoned to say nearly 2k of work needed -
James was very professional and helpful. He explained everything and all expectations met
Love the drive in service bay - absolutely brilliant! Staff were superb: all polite, friendly and professional and I was made to feel like a valued customer. The technician guy was great too and very knowledgeable. Well done!
Excellent facility. While I wait service , well Looked after and car returned promptly.
The car was delivered back to our home which was excellent service. The car came back in perfect condition having been washed and valeted to a very high standard.
satasfied customer with the service
The car was picked up and delivered back on time. I was kept informed throughout the day.
Got what I wanted with every agreed
Excellent, professional and friendly service.
The overall service was fine - I've deducted half a star, because the sump cover flap hadn't been refitted properly, and I had to make a return visit to get it sorted out. However, I was fully satisfied with how this was ultimately handled.
personal service and prompt
Jonathan Parton, the service advisor who dealt with us on our last visit was brilliant. He kept us informed on the progress of the service that was being carried out on my car. What more could anyone ask for?
Great staff, all very helpful Easy place to access Quick & easy service
The team kept me informed throughout the visit
Appointment time for service was met and and personnel service was good Kept informed about work being done on car via video and a team member
Great service from Scott Walker.
Never had a problem or a bad look from anyone always miles of smiles ??????????????
It was only an mot but everything ran smoothly and the staff were attentive and informative
We received feedback and video data on our oil change
Although it has taken 3 attempts to hopefully fix the issue, each time you got me in quick, kept me fully informed at all times and got my car back to very efficiently.
The whole process was so fluent and well organised not forgetting how prestige the place looked and felt. It was a great experience.
Perfect - Overall can't fault it
We where told the car came with 2 keys but are yet to receive the second key.
Value for Money - listened to my history and acted accordingly Service Asst was knowledgeable and a great communicator
Very slick and straightforward process.
Depends which car this relates to, as I have a personal one and works one. The personal one had some issues from previous and this was taken care of by Richard Holmes
First class service
Staff friendly and professional. Always happy to help no matter what the query.
Efficient, modern,clean surroundings. Efficient, friendly staff. Work carried out as planned with no issues.
Concern that records don't seem fully accurate. Altered appointments don't get cancelled. One database didn't recognise me or car according to assistant answering my call.
It was simple and easy to deal with the service team
The recall work was carried out as planned
In addition to the comment above, every member of staff myself and my wife came into contact with was courteous and welcoming from the reception staff, the lady who made us an excellent hot chocolate whilst we waited through to Richard Holmes.
The member of staff looking after me was great.
After several trips, the problem was finally sorted. Unable to get a loan car as there was a month wait for one and I wanted the windscreen sorting ASAP due to it surely being a health and safety risk (water running down the inside of the screen)
My air fresheners were taken from the front of my car as they were classed as a viewing obstruction when doing the MOT which I understand. They weren't put back and I can't find them anywhere. They maybe just air fresheners but they were sentimental
very easy process, friendly staff & didn't take too long
The "facilitators" are seated in a glass cage and are not easily approachable. During long waiting times, customers should be updated on their repair progress at least every half hour and not left twiddling their thumbs wondering what was going off.
Again, no issues, car ready on time
Make an appointment it gets stuck too and feedback is always positive
Kept informed at all times, did their best to get the vehicle to me as promised.
Brilliant timely and fantastic work
Everything spot on sort from the additional 45 mins I had to wait with no reason given
One star lost as I had to wait quite some time to get my key back, otherwise a great service
Good service from the initial greeting staff however not being informed that a single tyre change would take nearly 2 hours was unacceptable. There was a complete lack of communication during the process.
Richard Holmes at Sytner Sheffield is my point of contact each time i have service needs. Richard is such a credit to Sytner & always provides perfect customer service at each visit.
Used Sytner for servicing and purchasing my vehicles friendly staff and helpful.
They were very on the ball. My courtesy car was ready when I arrived and I had a video sent showing where the car had failed the MOT. They even let me arrange to have the tyres myself as their suppliers were charging a fortune and they then re-tested
Informative feedback on car service progress.
All aspects of my visit were catered for. I could not have asked for more.
They did not see the fitting of the bonet and had to go back for this
The standard of service was excellent and the members of staff were all pleasant and helpful.
Excellent service and follow up
Couldn't have done more excellent service
Finished in quoted time and well looked after in reception area with cups of coffee
Service explained in detail
The gentleman who served me was very professional. however as part of the 'package' my car was to be valeted, but it was not washed outside (maybe because it was quite clean already), The wash-up was filled, but with water only, no screen wash.
Excellent response from the members of staff in dealing with my vehicles electronic fault.
Very happy. Inspection video could have been a bit more detailled as it only really showed tyre treads and break calipers.
No problems with service - quick and efficient
Thorough work and explanations carried out vehicle presented back clean and tidy with a helpful video of the work being carried out.
Informed contemporaneously of what needed to be done
Richard on service is very helpful and understands customer needs and expectations
Happy with service good courtesy car polite staff etc
Punctual Good contact Kept Upto date
You are always made to feel special when attending the dealership. Not all of the issues were able to be resolved but a new booking was made to address these issues at a time that was agreeable.
Even though I bought my car elsewhere, I visited Sytner Sheffield for my service and was amazed by the dealership. It is a premium garage and offers customer service that is second to none.
The cleaning of the car was not up to the same standard as the Range Rover garage near by
The service is lovely but expensive, clean and tidy but hidden
The service check in procedure is excellent no hanging around.Dedicated service person to see to your needs.Phonecall about progress and completion of work
Service experience always excellent
Attentive, no waiting past the appointment time. It took the amount of time that I was told.
Efficient and professional
Repair was done to my satisfaction. However I was offered a wash and vac complementary which I accepted. I was quite surprised that the car was only part cleaned (lower front and sides not cleaned) and back footwells not vacuumed.
Everyone always helpful and courteous, always willing to help.
There wasn't anything that could have gone better! The staff were incredibly welcoming, friendly, professional and made the whole experience a delight!
although it did have a problem with the car i got offered a nice sports car while mine gets fixed. (got damaged in transit to dealers)
Very professional throughout the process.
Other than the defects the purchase experience was excellent. Requests were satisfied regards preparing my car for handover, the necessary documentation was easy and clearly explained. The salesman had a great attitude and the premises are super nice
Tremendous facility with competent, knowledgeable staff.
They treat you like royalty
Georgie Lott and Paul Castleton were so very helpful. Highly recommend
Seamless transaction from start to end. Nothing too much trouble for Tom Gough, Product Genius, when collecting my car and also at a subsequent follow up visit. Delivering his in depth product knowledge in a professional yet friendly manner.
I was kept informed at every step
If I wasn't completely satisfied I would not keep coming back to Sytner BMW centre, it is as simple as that.
The services and facilities are exceptional, benefiting from still feeling so new. There were plenty of different examples to inspect in the huge showroom. The service reception and drive-in area are more than pleasant and easy to work from.
A fair and competent negotiation resulting in both parties being reasonably satisfied.
Very helpful and responded to quickly to any queries. Very appproachable
did not know my options and what car i was going to purchase the sales person ( Curtis sytner BMW Sheffield) gave us multiple options to suit our needs
Good facilities. Communicated well. Care shown during handover. One slight blip with the scotch guard, but this was resolved immediately.
Made to feel like part of the BMW family
I was completely satisfied
The salesman was waiting to greet me at the arranged pick up time. All my questions were answered to my satisfaction and I drove away very happy.
Adam Hinchliffe was very friendly and helpful
Complete satisfaction with all aspects of the Sales and associated Administration process
The service extended to me by your Mr Curtis Wilding was second to none, nothing seemed to be too much trouble . From explaining the car in detail before purchase to explaining on collection was excellent. He made me feel at ease throughout. Brill.
The car is great really pleased
Bearing in mind we only called into the dealership to browse, coming away with a new car says it all !
Straight forward again. On delivery both Matthew Jagger and Tom Gough were extremely helpful with explaining the IT features of the car.
A special mention must be given to Stephen King at Sheffield Sytner as his customer service was second to none. He kept me fully informed throughout the purchase process and has assisted with follow up care (inc. tracker fitting, genius lesson)
Nothing was too much trouble.
Very friendly efficient service
Completely satisfied with my first experience dealing with BMW .
A genuinely (and surprisingly) enjoyable experience. Very friendly, informative and helpful sales engagement with David Smith, who provided pragmatic specification, finance and delivery advice to meet our requirements and managed the delivery well.
Very satisfied. Toby Langdale who dealt with our order was very knowledgeable and helpful from ordering to vehicle delivery. He is a very nice person and a credit to BMW
Hard working knowledgeable staff.
It was great, professional and welcoming
Big thumbs up to Curtis. He did a great job.
Experience was very good. The environment was very comfortable and we were treated very well. Things were explained very clearly with no sales pitch nor pressure.
George Lott and Paul Singleton made the experience a very relaxed, informal and friendly customer experience. I would recommend either of them to anyone wanting to consider a BMW
David Smith was fantastic, Danny kept in touch throughout the process as someone I have dealt with on many occasions...
Really down to the BMW representative who looked after us, always helped with any issues or questions and emailed regularly during the purchasing procedure to keep us informed George Lott was the BMW sales we dealt with, would highly reccommend him
Very easy transition.
Saleman David Smith was extremely helpful at all stages before, during and after the sale. Service was very professional overall. Tom the 'Genius' was also very helpful. Paul the Finance advisor was equally helpful.
Excellent customer service. Felt my needs and expectations were deceived. Got an amazing Deal
Good product Well trained, knowledgeable staff. Great premises
Again Stephen was brilliant from picking the car to hand over
Everything went very smoothly. Kept informed at all times.
After placing an order for delivery 1st September, three days before I had an email informing me it would not be on time. 10 days later I finally took delivery.
George was friendly efficient and incredibly helpful to work round me ... I am not the easiest customer.
No hassle and the car seems to be without problems.
As noted within the previous questions, Sytner Sheffield offered very high service with I'm extremely satisfied about. I came as a new customer nervous about taking on a new contract after my previous experience with Stratstone.
Relaxed friendly environment
Excellent customer service, explanation of goods and services.
Always a welcoming place
Absolutely love the car!
David Smith at Sytner Sheffield was a pleasure to deal with. Always available to answer my many queries and provided me with an outstanding service!
No attention to details
All went to plan so very happy
Very happy all round.
Very satisfied! Delivery was delayed due to the rear headrest needed changing but Jamie Jackson kept us well informed.
At the Sytner BMW Sheffield showroom all employees were really nice. Dealt with Danny before and have a good rapport . First time with Toby Langdale. He is friendly, open, likes a joke and is a motorsports fan.
Good staff selling a very good product
It was all good other than the chopping and changing of dates due to a recall before I even took delivery of the car
Very easy to do business with, excellent service from Curtis Wilding and his colleagues.
Happy with everything from start to finish and felt like they wanted my business (have had poor experiences with Mercedes in Sheffield). Everyone I spoke to was friendly and helpful.
Great service - felt like a valued customer throughout
Great service and experience from start to finish
Toby who I dealt with was nice. Other staff look down their noses at you
Very pleasant and approachable staff
George was very informative and helpful throughout. We were kept upto date on everything from order ,through the build process to delivery. He'd asked if the time was convenient every time he called me. Everything was made easy.
The sales people were excellent form start to finish
Excellent centre, good display of vehicles and ambience.