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SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
386 ratings and 155 comments received in the last 90 days.
13 June 2022
Brilliant
10 June 2022
Luke dixson was very supportive all the way until i received my brand new car always updated me on the arrival of my new car
10 June 2022
Excellent communication - keep us informed of progress at every stage of the order. Good handover and ongoing follow-ups/customer care
08 June 2022
David and the sales team at Sytner Sheffield were very helpful. Always very polite, friendly and happy to help.
03 June 2022
Was kept informed of the ongoing issues with the delay in new car manufacture.
29 May 2022
Very smooth and easy process from start. My visit was well handled
29 May 2022
It was our first visit to Sytner Sheffield caused by our third BAD experience with BMW at Doncaster but we will always travel an extra 25 miles to deal with Sytner in future because they were fantastic and made us feel special from start to finish.
27 May 2022
All my needs and questions answered quickly
27 May 2022
All good
26 May 2022
Beautiful car
26 May 2022
Jess Vardy was excellent from the moment I expressed an interest and through the sales process, handover and post sales.
18 May 2022
everything was easy and explained very well, all our questions were answered and nothing was too much trouble
16 May 2022
Luke looked after me very well
15 May 2022
All good no issues
13 May 2022
Very helpful sales person and staff at site.
12 May 2022
The team worked hard to get the features and options I required.
10 May 2022
Experience was what you would expect, staff were friendly and helpful. Everything was explained and staff bent over backwards to accommodate my needs.
10 May 2022
Luke Dixon was a fantastic salesperson and was very helpful, professional and personable throughout. He kept in touch throughout the whole process with updates and information as necessary. He responded quickly to queries, even on days off!
09 May 2022
Everything was fully explained and questions answered
09 May 2022
Very helpful but not forceful or bullish.
09 May 2022
High standards much appreciated
09 May 2022
Smooth exchange
07 May 2022
George was brilliant and went through everything with me and made sure I was totally happy before I drove away
02 May 2022
I was kept informed of the progress of the car
30 April 2022
Excellent service levels from all the team including the young apprentice Harvey who drove me around to a cash machine so I could reset my PIN number when I forgot it and managed to lock myself out when trying to pay for my car!
26 April 2022
Sam Keyworth was extremely helpful and professional during the whole process.
25 April 2022
All staff were friendly and helpful. We were given plenty of time to look at the vehicles and the showroom and help to pick the right one for us.
23 April 2022
Helpful and knowledgeable sales person. Quick process.
23 April 2022
While looking at all the vehicles, I met Neil who helped me from start to finish with the purchase of my new X1. I must say that at no time did I feel any pressure to purchase and was impressed that my many questions were all answered. 10/10.
19 April 2022
The salesperson explained and answered all the questions we wanted to know about the car.
18 April 2022
Helpful, friendly but not too pushy salesman. Plenty of new vehicles to view New car delivered early and smooth handover
18 April 2022
Great service from Sytner BMW (less so from Sandal BMW) who found us a cat quickly and with little fuss. And we love the car (iX3)
11 April 2022
All went to plan and got good price for old car
11 April 2022
Made sure they could accommodate visits around my working day
11 April 2022
Ordered the car with out any hassle the rest of the process took a bit longer than expected due to Covid-19 and semiconductor shortages but the car was worth waiting for. David Smith kept me updated through out and made the process go smoothly
11 April 2022
Staff were very welcoming and approachable, we were offered drinks and accompanied to our seats. Very clean and calming atmosphere.
09 April 2022
Returning customer even though there are many closer dealers to me - always been excellent service
08 April 2022
Just really quick and simple purchase. Some people want the full service and everything stretched out during their purchase however the way it was adapted to my needs was impressive.
08 April 2022
Got a car from the showroom and was giid to go in a couple if days
07 April 2022
Excellent service and customer care
07 April 2022
Service could not be any better
07 April 2022
Professional sales executive insured purchase was a smooth experience explain each step along the way right through to delivery
06 April 2022
some slight remedial work was required, was done quickly and professionally
03 April 2022
Very straightforward
02 April 2022
Excellent 5 stars
01 April 2022
Friendly Knowledgable salesman, staff made me feel very welcome
30 March 2022
Jess my sales rep was very good. From initial enquiry we concluded the deal in 24 hrs. She got the newly arrived ready and on display in the impressive Sytner Sheffield showroom. She was very helpful and knowledgable.
30 March 2022
The whole experience has been a pleasure and I would recommend BMW to everyone as their attitude and relationships with the customer is outstanding.
29 March 2022
I could not be more satisfied. Matt answered all my questions perfectly. We compared two different models and with Matt's help I got the car I wanted and the one that works best for my needs. His help was invaluable.
13 June 2022
Lisa, Saffy and top man Jason are always fantastic and professional. Can't praise them enough. Not forgetting Pete in body shop who actually takes the time out to get out of his office and say hi if we are sat in waiting lounge.
11 June 2022
Generally a good experience with my vehicle being returned to me cleaned prior to picking it up.
10 June 2022
Very efficient, kept in touch with me and my car was ready when I asked for it to be ready
10 June 2022
Everything updated as per guidelines
09 June 2022
Ailish Connell in service dealt with me from start to finish and was exemplary.
09 June 2022
James Lindsay has been pivotal in this rating for me, always professional and I'd call it upper management-like in his efficiency and actions.
09 June 2022
From leaving the car, to being taken care of by the receptionist Marin Hoe, to picking the car up afterwards after a service and valet, all very satisfactory
08 June 2022
The work was completed on time and I was kept informed of progress.
07 June 2022
Ailish who has dealt with me on all occasions since she started at Sheffield has given first class service. A credit.
07 June 2022
Really quick & professional service
07 June 2022
Always looked after and never left waiting
07 June 2022
All the work was completed in good time, with clear information and excellent communication.
06 June 2022
I had a problem with the car Richard delt with it quickly and efficiently.
05 June 2022
All the staff were helpful.
02 June 2022
Richard Holmes went out of his way to make sure all issues were resolved to my satisfaction. I can't praise highly enough his professional attitude and courtesy at all times. I was made to feel a valued customer and am extremely pleased.
01 June 2022
Sytner Sheffield has been my preferred service partner for all of my BMW's, the service I have received there has always been first class and I wouldn't trust my motor with anyone else.
29 May 2022
First time I have used a "Fastlane 90 minute appointment". Absolutely fantastic experience. Car handed over on arrival, plenty of space in waiting area and drink facilities. Easy to track progress of service and car delivered back to me on time.
28 May 2022
Very professional, courteous and keep you updated regularly with progress.
28 May 2022
Really helpful....collected and returned my vehicle when faced with unforseen circumstances.
28 May 2022
Prompt service
28 May 2022
Excellent customer service before during and after the service.
27 May 2022
Good experience
26 May 2022
Easy straight forward , very friendly and polite service
22 May 2022
The issues were sorted professionally
20 May 2022
Good service a professional set up
20 May 2022
Efficient, respectful, great customer service experience
16 May 2022
I was delt with from start to finish by Chris Cusick who I cannot thank enough for his curtesy, professionalism and sound advice. A credit to your company.
16 May 2022
Everything achieved that I wanted.
16 May 2022
All serviced as expected and excellent car clean as well
15 May 2022
Quickly sorted refund
14 May 2022
Excellent service from Mr Scott Walker as usual. Car booked in easily, attended to promptly, polite, friendly and helpful as ever. Car MOT and service work completed without any issues. Great job.
14 May 2022
Really good service and friendly
14 May 2022
Excellent service as always
13 May 2022
Complete within timeframe. Video of car check was as usual, except the dialogue was unintelligible. Technician spoke too quickly.
13 May 2022
Dropped car off 9.30 , video available by 11.45 and car ready 12.30 . Kept well informed
12 May 2022
All the work done,and car cleaned very nicely.
12 May 2022
Reception welcoming. Coffee on hand if required. Respectful and polite.
12 May 2022
Really good service, Richard was very patient even though traffic hold ups caused me to be late back to the dealership
12 May 2022
Easy to book in, got what I needed done along with being offered other bits that were due soon so saved me bringing it back again. Friendly customer service, even cleaned the car for me. Nice and easy as have the payment plan too. Very pleased.
12 May 2022
Always offer great service.
12 May 2022
Helped out at very short notice this morning when had a problem as I set off for holiday
08 May 2022
Work completed and arranged to high standard
07 May 2022
Was sent a video of car being repaired and checking tyres was informed all the way great service
04 May 2022
Work on my car was completed in the specified time scale.
04 May 2022
The person who dealt with me went above and beyond to sort an issue
03 May 2022
Great communication throughout the whole process. Nothing is too much trouble. The BMW team are so friendly and welcoming.
02 May 2022
Clear print-out of work completed, courtesy clean and attentive personnel.
02 May 2022
Customer focussed and informative. Efficient service
02 May 2022
Always easy to deal with the staff, very freindly and happy to help with anything.
02 May 2022
All went smoothly apart from having to wait
02 May 2022
The new showroom and service system was very good and easy to use.
01 May 2022
I was updated throughout the day so knew exactly what was happening with my car. I appreciated the updates from Chris.
01 May 2022
Had no problems all ran smoothly
30 April 2022
Everything and everyone at Sytner Sheffield do there job effectively and professionally. Any problems are sorted.
30 April 2022
Good timing
30 April 2022
Everything was sorted efficiently
29 April 2022
They are always professional, accommodating and you feel looked after. They communicate effectively and remember who you are.
28 April 2022
Polite personell who presented feedback about my vehicle clearly and concisely so I understood options.
26 April 2022
Reasonable priced,good quick service and good communication throughout
26 April 2022
Very easy to book in and get freedback from worker.
26 April 2022
Very helpful staff. Expert advise from Richard Holmes and Jason cole.
26 April 2022
Great service, polite and welcoming staff
25 April 2022
Car repaired with minimum fuss and in a timely manner. Courteous staff.
24 April 2022
Perfect
23 April 2022
I had to come back in within minutes for minor glitches
23 April 2022
My car was finished on time and therefore I was not hanging around unnecessarily.
22 April 2022
Very quick and efficient
22 April 2022
Sytner kept in touch/ sent report & progress on APP
22 April 2022
Exemplary in all respects.
22 April 2022
Got the car I wanted at the price I wanted.
22 April 2022
Confidence in providing a quality service
22 April 2022
Great service
22 April 2022
Excellent service from start to finish
21 April 2022
I was kept informed about what was being done and impressed with what was done.
19 April 2022
Great communication during and after the work.
16 April 2022
Very satisfied with my service experience. 90 minute appointment slightly extended due to a small repair which needed doing and was done after the service. Kept informed by text, online and in person. Very helpful.
16 April 2022
Love the efficiency in the stay & wait service offered
16 April 2022
Everything run smooth regards purchasing the X2 .
16 April 2022
First class video & dialogue to clarify the faults and areas requiring attention.
15 April 2022
Polite greeting upon undercover arrival, excellent Service advisor and waiting time kept to a minimum
14 April 2022
because i have always treat people with respect in my own business, the way i like to be treat myself. but this seldom happens. it did at Sytner's, thank you
14 April 2022
The service agent that assisted me was very nice.
12 April 2022
Richard Holmes is great. I have dealt with Richard since owning my first BMW, great customer service skills and all round nice person.
12 April 2022
Sytner we're able to quickly sort out the issue that had arisen, under warranty, and returned my car within the same day. I was kept informed of progress. A good service probided
12 April 2022
Attention to detail
12 April 2022
Well satisfied
11 April 2022
Was kept well informed at every stage throughout the visit. The service engineer's video was excellent.
11 April 2022
Safi made me feel so welcome
11 April 2022
Great service
10 April 2022
Updated throughout
09 April 2022
No problems, everything straight forward. My car was returned in a clean and tidy condition afterwards.
08 April 2022
Lisa Blythe provided excellent customer service during our visits. She was very proactive to find a solution to an issue which arose out of a straightforward oil service.
06 April 2022
Ease of booking and facilities at the showroom whilst waiting. Only issue is that service took longer than originally advised.
04 April 2022
Very Professional and helpful with every aspect of the visit
04 April 2022
Dan who took me out in my vehicle who was the technician and Safi who was the Service advisor were so so helpful and put me at ease throughout the whole process of what would happen whilst my Motability vehicle was with BMW
03 April 2022
The team, along with the service advisor are excellent
03 April 2022
We felt that the work carried out would be done professionally and with great care by all involved in the process and a big thank you to Jack who carried out the work
03 April 2022
Kept in touch, work completed in timely manner, friendly & helpful. Better experience than any other dealer I have been to.
01 April 2022
The Sheffield staff were very helpful
01 April 2022
Repairing my car in time. The lady from coffee stand - she is so lovely, nice voice and always asking if we want a coffee and tea
01 April 2022
James Lindsay very professional and a pleasure to deal with.
30 March 2022
My requirements were all met
30 March 2022
The person who dealt with the service of the vehicle was very polite and informative.
30 March 2022
Sammy was very efficient in booking my in car for a service & communicated issues clearly & timely
29 March 2022
Customer service was awesome. Executive booths with desk, chair, monitor and keyboard were fantastic.
13 June 2022
clean and very impressive