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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
672 ratings and 382 comments received in the last 90 days.
15 March 2025
Harvey Chambers and the other staff at Sytner couldn't have been more helpful - great coffee too!
15 March 2025
David Smith who I deal with is so friendly, makes me feel at ease, always keeps me updated and explains everything so well. He's always on hand to answers any questions I ask
14 March 2025
New car, well presented.
14 March 2025
I'm very happy to say that my experience at the BMW Centre was fantastic! From start to finish, everything went smoothly. Jess was incredibly helpful and went above and beyond to ensure I had the best experience possible.
13 March 2025
Very good sales executive
13 March 2025
Everyone very helpful. Mark in particular was knowledgeable, respectful & friendly.
13 March 2025
I'm very satisfied with my experience at the BMW Centre. Jessica Vardy was fantastic, offering great guidance throughout the process. The delivery was smooth, and I'm thrilled with my new BMW. Highly recommend for a seamless car buying Experience!
11 March 2025
I was given a thorough handover
11 March 2025
Was kept up to date about the car from it been in build to it arriving in the uk and to the garage. Worked with us on date on collection and was a detailed handover.
11 March 2025
All seamless and happened on time without issue
10 March 2025
Purchase was quick and stress free, unfortunately can't remember the name of the finance guy who sorted my deal, but made me feel a valued customer and under no pressure whatsoever, Delivery & handover handled by Jess, absolutely faultless
09 March 2025
Arrived earlier thank expect, really pleased with service received
08 March 2025
George was Very pleasant and went the extra mile ,
07 March 2025
This score and not a 5 because I may need assistance on settings at a later date.
07 March 2025
All the staff were extremely friendly, knowledgeable and helpful. In particular Chaniece was very efficient and professional
06 March 2025
The handover was seamless
06 March 2025
Was perfect
05 March 2025
I had a really positive experience of dealing with everyone at Sytner Sheffield. David who sold me the vehicle was really patient with me and made sure I got the vehicle spec that was right for me.
05 March 2025
Great customer service from viewing cars to test driving and then to purchasing, smooth process.
05 March 2025
Chaneice was great - the whole process from start to finish was quick and easy. We were also kept updated with what stage the car was at which was really good.
05 March 2025
Harvey Chambers was extremely helpful, answering all our questions patiently and knowledgeably. We didn't feel rushed and are very happy with our new car.
05 March 2025
Smooth and easy
05 March 2025
From walking into the showroom the experience was great. Makes it so much easier to be greeted with a smile and a drink. David Smith who looked after me, was easy to work with, knew the product well and kept me well informed throughout the process.
05 March 2025
Sam held teh car for me until 01/03 so I could have teh new 25 plates and even picked out a reg with consideration for my initial, he even checked the detailing himself, it was a very personalised service.
02 March 2025
I can't praise David Smith enough. He was very informative, patient and helpful throughout my dealings with me. He made sure I knew everything I needed to know about buying and setting up a new electric car and sat with me patiently and set it all.
01 March 2025
Sytner Sheffield is an impressive showroom & Mark Lomas in particular was very friendly & helpful though out the whole process.
26 February 2025
Very very professional
25 February 2025
As above
23 February 2025
Lovely people, always make you feel special.
05 February 2025
Chaneice answered my questions and always came up with solutions. She had a real customer focus throughout.
05 February 2025
excellent service
05 February 2025
Very satisfying experience first time bmw owner very happy
04 February 2025
Kept informed all the way through from order to handover.
03 February 2025
Both David Smith and Jessica Vardy were amazing on both purchase and handover of the vehicle
02 February 2025
We live c60 miles from the dealership and they offered to deliver, which was super helpful
02 February 2025
Adam of Sytner has been excellent, right from the initial negotiations, the updates on delivery and the handover
02 February 2025
Kept up to date by Adam, didn't nag me but just enough information and when I needed it. Always responds to emails or phone calls.
31 January 2025
Great experience. I was kept informed, communication was clear and Chaneice did everything promised.
30 January 2025
George Lott was very very helpful and friendly on Handover at Sytner BMW Sheffield
30 January 2025
Satisfied with all aspects of Sytner Sheffield David Smith is extremely professional polite knowledgeable and very approachable
26 January 2025
Taken care of from start to finish with respect
22 January 2025
Richard was very good at explaining things both during the buying process and the delivery process.
20 January 2025
Salesman very attentive and knowledgeable.
18 January 2025
The salesman, Mark, was absolutely brilliant at all stages, so helpfull.
17 January 2025
We have been using Sytner for many years and have always been more than happy
12 January 2025
Could not have asked for more
03 January 2025
I was kept informed all the way through the sales process
02 January 2025
Amazing service. It was a difficult drawn out process for me but Jess Vardy my sales contact was simply impeccable. Nothing too much. Held my hand throughout the entire process. Gave me as much time and help as I needed. The perfect car delighted.
31 December 2024
My new vehicle was delivered ahead of time and everything was first class with Harvey keeping me up to date when every aspect on delivey and collection.
28 December 2024
Sam Keyworth always makes the experience a pleasure and goes over and beyond in every aspect making the whole experience very positive.
26 December 2024
We had to have a quick turn around when collecting the car due to time constraints on our part, all the paperwork was dealt with beforehand so we could just collect the car and be on our way.
25 December 2024
Excellent service from Chaneice Allen, she's a real asset to the Dealership.
22 December 2024
The place is excellent and all staff were really friendly and accommodating.
13 March 2025
As above
09 March 2025
Nothing negative at all. All good
08 March 2025
You drive away feeling very well looked after
07 March 2025
The drop off and book in are all very good but again that comes at a cost
06 March 2025
The cost of a loan car has increased over the years. Competitors offer this for free.
06 March 2025
Friendly staff
06 March 2025
Excellent service from Sytner Sheffield as always.
05 March 2025
Completely satisfied and will visit again
05 March 2025
The car cleaning wasn't great inside and out and i didn't receive the video as i have done in the past of the service\check-up Sam Bailey in customer services was 5 out of 5 though.
05 March 2025
We were kept well informed about the car.and they sent us a detailed video of underneath the car.
05 March 2025
see above
05 March 2025
I was updated all the way through the process and was informed of every detail in regards to my car. Ailish has been lovely and really helpful.
04 March 2025
Great friendly service from Martyn Hoe
04 March 2025
Brilliant customer service and support
04 March 2025
See above
04 March 2025
Very satisfying told me what I'd need doing in the future weather it was done by bmw or my choice of garage
04 March 2025
From initial contact in arranging the recall everything went as planned. All staff were professional and provided excellent customer service
04 March 2025
Aillish is very attentive and manages the process well
04 March 2025
It is a great facility with great people.
04 March 2025
Staff are really nice and friendly but the repair didn't work had to rebook
04 March 2025
Everything went smoothly
04 March 2025
Excellent service from start to finish
04 March 2025
Work identified in addition to what the car was booked for (as I was asked if I wanted this service, I did). But the cost was £1600 which was £700 more than the equivalent work at my local Halfords service. Further advice note was not explained.
04 March 2025
Sytner are very efficient with a smooth process and provide a very comfortable space to sit
03 March 2025
Great customer service and Lewis offered to go above and beyond to resolve some of the queries relating to the original purchase of the car. Confidence inspiring and a shame to have not bought a car through this store!
03 March 2025
There was no issues with my service what so ever, everything was done professionally and with care. Martyn Hoe is also a really fantastic service advisor with good personality and customer service skills.
03 March 2025
Exactly service
03 March 2025
Great result, if a little protracted.
03 March 2025
I would like to say a very big thank you to Martyn Hoe.
03 March 2025
I cannot speak highly enough, about the staff at Sytner Sheffield. Service technicians are always on point, in both identifying, and rectifying any issues promptly, and professionally. Satisfaction guaranteed everytime. Thanks again.
03 March 2025
Very helpful with free loan car while mine was in for some work . Plus was given a free in built dash cam as a thank you.
03 March 2025
Excellent service
02 March 2025
No problems.
02 March 2025
Excellent customer service
02 March 2025
Quick efficient . Friendly staff and completed well within the 2 hour window . A little expensive
02 March 2025
Very good service, I liked the video the mechanic produces this is helpful, . I also had the pleasure of dealing with Lewis hallows; he was professional, friendly and efficient.
01 March 2025
Friendly helpful staff
01 March 2025
As above
01 March 2025
We were disappointed that the part wasn't fitted and also feel we weren't told the whole truth about a noise coming from the heat motor.
01 March 2025
My car had a recall which needed a full day in the workshop, it was booked in along with a curtesy car. A couple of days prior Ben Clarkson from BMW rang me to let me know a car would be available. He was extremely helpful and polite throughout.
28 February 2025
Very satisfied with the visit.
28 February 2025
I'm afraid I can't remember the name of the man that dealt with me but he was very helpful with the questions I had regarding my car.
28 February 2025
Efficient and attentive. Martyn was excellent in understanding and sorting the issues out promptly.
27 February 2025
I wanted to leave my car overnight the night before calls never returned and very difficult to speak with my local Sytner
27 February 2025
Great service, already recommended to my sister who has bought a mini with Sytner since
27 February 2025
Great customer service. Fantastic flagship showroom.
27 February 2025
Missed a star, as I collected an i3, with only 9 miles of electric range, after being with you for 3 days.
27 February 2025
Great staff
27 February 2025
Very good
27 February 2025
First visit the problem was not diagnosed correctly. Second visit to diagnose the problem. Second visit info provided by Sytner was incorrect, I made enquiries to third party, informed Sytner, which they then agreed was correct.
26 February 2025
Excellent service and communication
26 February 2025
Efficient service. Good welcome, was offered drink.?
26 February 2025
The car sevice was fine. Unsurprisingly, I cancelled the MOT. When I collected the car Lewis didn't come and see me, so I received no explanation or apology.
26 February 2025
Very helpful staff nothing too much trouble
26 February 2025
Great service experience
26 February 2025
Very good at communication
26 February 2025
Good communication, fitted me in quickly, health check helpful
26 February 2025
Always excellent servie
26 February 2025
Helpful and efficient
26 February 2025
No complaints.
26 February 2025
Good customer care and reliable information about my car
26 February 2025
The service provided by Sytner was good and hassle free.
26 February 2025
Reasons above
26 February 2025
Did what they were supposed to do, what more can you ask for.
26 February 2025
Very satisfied
25 February 2025
As above
25 February 2025
Took car in didn't take long to find out what the problem was and was able to get the car fixed while I was there. I like that if I needed to leave the car there I would get offered a courtesy car which is great as I don't live in the area.
25 February 2025
Lewis very polite and covers all aspects
25 February 2025
The staff were very efficient, helpful and friendly. The work was carried out in a timely manner.
25 February 2025
Questionable repair needs clarification
24 February 2025
Please refer to My previous comments. all the staff were very helpful and did a good job.
24 February 2025
Jonathon (Senior Retail Management) was involved in final sales negotiations. The implication was that cosmetic cover & GardX were both included, neither of which proved to be on final payment. This made the overall experience disappointing.
24 February 2025
Booking mishandled despite confirmation, issues from previous repair not fixed. Quoted £2,200, with parts only £500-the rest was extremely high and unreasonable labor costs. Unexpected fees and refusal to release my car
24 February 2025
Good communication and flexible.
24 February 2025
Good customer service of your advisor. Good job done by the mechanics. Nothing to complain
23 February 2025
Customer service personnel listened carefully to the issues and tried to rectify the issues.
23 February 2025
Very helpful. Problem quickly fixed. Kept informed by Scott.
23 February 2025
Customer service rep said she would look into something that I had mentioned before giving the car in for an MOT. When I asked her the same question when handing the keys back to me, she said she had forgotten but would email me as soon as possible.
23 February 2025
Good communication and assistance
23 February 2025
All good
23 February 2025
Very thorough and everything explained
22 February 2025
Excellent
22 February 2025
Was informed that would recive a call back and 9 days later still awaited.
22 February 2025
Great service, polite and friendly staff
22 February 2025
Completely Satisfied.
22 February 2025
Welcoming and good communication.
22 February 2025
Job done us the extras I asked for
22 February 2025
As above
22 February 2025
Quick and easy and very good communication
22 February 2025
Efficient and overall excellent service
22 February 2025
Im always made to feel like a valued customer and the service received is 100% every time.
21 February 2025
All the staff were very professional
21 February 2025
Excellent Service from the team at Sheffield
21 February 2025
Done exactly what they said they will do.
21 February 2025
5 Star Service
21 February 2025
No explanation or contact from anyone
21 February 2025
All the staff I spoke to were polite, courteous and made me feel special. Martin in the service team couldn't havent have done more to assist me. This was my first AUC via BMW and he talked me through the process and reassured me at each step.
21 February 2025
Customer service is so good
21 February 2025
First class tyre change not a mark on the alloys fabulous Do not know how they do that very professional excellent
21 February 2025
The work was done to my satisfaction.
21 February 2025
My car went in for a recall and I was really impressed that on my return to the car, there was a bag containing some complimentary products eg air freshener and car wash. This was exceptional service and I've since recommended the garage to friends
21 February 2025
It would be helpful to know ahead where i was to bring my car eg to the drive through doors and that a standard check is done aside of any other requested work. I had not imagined being there for an hour, effecting patient care (work for the NHS).
21 February 2025
Always let me know exactly what needs to be done and what can be left until another time but needs monitoring.
21 February 2025
Polite efficient service. Always welcoming.
21 February 2025
Would have been 5 stars but took longer than the 2 hrs
21 February 2025
I'm always satisfied with the service.
21 February 2025
Overall a good experience
21 February 2025
Friendly knowledgeable staff
21 February 2025
My car was sorted and returned freshly cleaned without hassle.
19 February 2025
Purely because of Tom and his kind service.
19 February 2025
Job well done
18 February 2025
Work carried out swiftly. Also exceptionally accommodating and friendly!
18 February 2025
A fantastic place. Always had great service and will continue to come back as a result
18 February 2025
It's a high quality car that needs and gets high quality service
18 February 2025
Staff nice to deal with and coffee and wash and vac to car is a pleasant bonus.
18 February 2025
Great services very thorough!
17 February 2025
Everything about my experiences with BMW has been flawless
17 February 2025
Job was done to my satisfaction
17 February 2025
Courteous staff
17 February 2025
Not always being my experience but Scott Walker renewed my faith in the service area. He was always available to respond to issues if and when required. He went the extra mile to resolve an issue.
16 February 2025
I was kept informed of the progress with my car
16 February 2025
All the staff were welcoming and friendly, especially my advisor Ben who went the extra mile for me, excellent customer service skills
15 February 2025
As above
14 February 2025
good people
13 February 2025
cn not fault them
13 February 2025
Informative/honest
12 February 2025
Some problems with getting to correct branch, sorted quickly,
12 February 2025
Not everything I had asked for was addressed
12 February 2025
Still awaiying bodywork quote for minor repairs
12 February 2025
Fantastic service by Ailish and James
12 February 2025
Did the required work within schedule.
12 February 2025
Professional and efficient service
12 February 2025
Courteous and professional
12 February 2025
Service done well - no surprises!
12 February 2025
Very satisfied - Scott Walker looked after things admirably and even smiled when presenting the invoice!!
12 February 2025
Very satisfied. I had a few problems going in and by the time I left all my questions were answered by Scott who was able to get me booked back in for further works and has led me to stick with Bmw Sheffield for any further diagnosis or repairs.
12 February 2025
Thomas was great and got the work done super fast.
12 February 2025
Thomas, who looked after me made the whole experience completely trouble-free. He spent time explaining everything that had been covered.
12 February 2025
the recall was done quickly and was contacted when to collect my car
12 February 2025
Thorough inspection backed up by a video which we find useful yo refer back to
12 February 2025
Helpful staff and service carried out to a high standard.
12 February 2025
Good customer care. Helpful advice.
12 February 2025
Good engagement and attention to detail. Martyn and Scott Walker as ever.
12 February 2025
Everything explained and completed.
11 February 2025
Service was fast and handled professionally. Lewis kept me informed throughout
11 February 2025
Kept me well informed and up to date on approximately how long it would be for my car
11 February 2025
As above, there was another issued caused by the service team that then required me to return the vehicle for the issue to be rectified
10 February 2025
Exceptional service from Samantha, friendly and professional - great job!
10 February 2025
Completely happy with the service provided
10 February 2025
Everything was explained through a video. Excellent service
10 February 2025
Did the service expensive but good service
10 February 2025
As above
10 February 2025
As above
10 February 2025
Satisfaction
10 February 2025
Very helpful and friendly staff, the customers service from everyone is outstanding
10 February 2025
Very helpful staff
10 February 2025
As above
10 February 2025
Service
10 February 2025
As above, Ailish, the technician and service manager all offered very good customer service. Thank you
10 February 2025
Very satisfied as explained above.
10 February 2025
Enjoyed sitting in while my car was in for MOT. Would have been nice to have been offered a coffee, like all the other guests - however I had to go up and get - only small thing but would have been nice
10 February 2025
I waited for my car servicing & also had brakes & new tyre - all good
10 February 2025
Just can't be bothered to go though the story again what a bad experience
10 February 2025
Only scored a 4 due to the fact that the car had to be left for the full day for work that should have only taken a couple of hours. When you live a good distance away this can be inconvenient.
09 February 2025
See above
08 February 2025
The service advisor and technician did a brilliant job.
08 February 2025
Booked in at sytner for egr cooler replacement only got checked again waited 6 weeks for this appointment was told on phone that it would be replaced was told they needed the over 24hr so got a hire car that cost £15 they only had car 4 hrs
08 February 2025
A 2 hrs slot only took 30 mins and I was all done.
08 February 2025
Great experience all staff members are very dedicated.
08 February 2025
Jon identified and resolved a number of issues that I was unaware of on my car. I was very grateful. The video provided of my car was very detailed and easy to understand.
08 February 2025
Overall a satisfactory experience
07 February 2025
All good
06 February 2025
1000% happy
06 February 2025
Brilliant
06 February 2025
No issues whatsoever.
06 February 2025
The car I bought is now back with Sytner Coventry due to a fault with the head unit that had already been logged against the said vehicle. It is to be hoped they can resolve it promptly.
06 February 2025
Always a pleasant and trouble free experience.
06 February 2025
On this occasion I was pleasantly surprised with way Ben looked into the issued caused last time and the understanding he showed. He was very thorough, resulting in the fixing my on going problem caused last time with no charge to me.
06 February 2025
Synters did a great job and gave me a list of faults with my car it's an old car so I expected the faults but it was great that there was no pressure to get them sorted at synters. If the car had been newer I would have definitely had them sorted
06 February 2025
Excellent
06 February 2025
My service experience was very good. Would like to especially mention Tom (Thomas) who was brilliant from start to finish in listening and resolving everything.
06 February 2025
The staff member was excellent. Looked after from start to finish.
06 February 2025
I was sent a payment link via text. The opportunity to sit down and go through the bill was not offered. Although it is expedient (which is often welcome) I would have liked the opportunity to understand my bill better.
06 February 2025
Not only was the staff highly professional, but also the service was perfect.
05 February 2025
Always looked after. Particular love the facilities like a room to work while I wait
05 February 2025
The Service team are second to none
05 February 2025
As above
05 February 2025
Excellent comms. Service advisor also excellent
05 February 2025
I had a problem and I was booked in within five days. The issue was sorted.
05 February 2025
They provide an excellent customer service, and always have done. I was not kept waiting when I dropped my car off. I was given a full explanation before and after the work was done. All my questions were answered fully.
05 February 2025
I was provided a space to work in the premises which saved me a lot of time in not having to commute back and forth. The vehicle was ready in good time.
05 February 2025
Attention to detail customer knowledge and attention is everything these guys nail it
05 February 2025
Kept in contact with me throughout
05 February 2025
Kept me informed. Nice touches including drinks on drop off and collection
05 February 2025
Usual excellent service from Sytner Sheffield.
05 February 2025
Excellent customer service, always kept well informed, friendly staff and always manage to fit me in as a waiting appointment
05 February 2025
I was given the level of service you would expect from bmw.
05 February 2025
Fantastic service as always from start to finish
05 February 2025
Wonderful experience, service was outstanding.
05 February 2025
Lewis was very efficient and was able to get us seen straight away
05 February 2025
Work carried out as described. Good communication.
05 February 2025
Usually get offered a coffee specially to say I was sat there 40 mins. The lady behind kiosk offered other families but just stared at me
05 February 2025
The customer service was excellent. I asked for a courtesy car and they provided me Automatic one as I requested. Ben was very kind They updated me and sent me a video for the service
05 February 2025
Everything was explained to me before and everything was done to a high standard
05 February 2025
Information about the job given to me and the video is always reassuring.
05 February 2025
Efficient , courteous and great service
05 February 2025
Convenience location and good service.
05 February 2025
Very basic first service
05 February 2025
My car was recovered to Sytner Sheffield by BMW assist after developing a fault, I was immediately given a courtesy car and once my car was in the system I was updated regularly on progress.
05 February 2025
Easy booking, work carried out on time, all staff were considerate, helpful and attentive.
05 February 2025
Excellent aftercare
05 February 2025
Took my car in for brake service late because of a puncture They still fitted me in to complete the work
05 February 2025
All good.
28 January 2025
Not good.
26 January 2025
Car still not fixed after two visits and booked in for third visit to fix the problem
25 January 2025
Problem with a clip meant the car was not available for the weekend, but lent a car from one of the team instead.
25 January 2025
Very good customer service . Service advisor Thomos was very helpful. Great communication ??
25 January 2025
Friendly. Helpful. Efficient.
25 January 2025
Friendly staff but as above
24 January 2025
You understood the problem and fixed it
24 January 2025
Very efficient service
24 January 2025
Very well organised with a slick drop off and collection
23 January 2025
Easy to book in and car was ready on time - checked on other prices for brake linings but much too expensive I'm afraid
23 January 2025
The service centre is bright , clean , welcoming and comfortable. The experience and attention to detail is slick and succinct .
23 January 2025
Very helpful
23 January 2025
Very satisfied
22 January 2025
Very efficient but very pricey for a car that had only done 26K
22 January 2025
Friendly staff
22 January 2025
Scott was very helpful and concerned we hadn't been dealt with.
22 January 2025
Visited bmw for a recall, but my idrive needs to reinstall, charged 130 pounds for 1 minute work, ridiculous
22 January 2025
Up to now i have been very happy with the service i have received.
22 January 2025
The overall experience with BMW is fantastic, Martyn Woe in service was a pleasure to deal with, always happy to help. Very proactive in answering any questions I had. He couldn't have been more helpful leaving me everything was in good hands.
22 January 2025
Very helpful and easy to deal with , transparent and open . Good communication . Timely service
22 January 2025
Thought a curtesy car could have been offered as the work was taking all day or at least the offer of transport to a convenient destination waiting for a bus in very cold weather was not a premiere experience
21 January 2025
done in time and empty washer bottle filled,
20 January 2025
Benjamin was great
20 January 2025
A good all round service
20 January 2025
Your phoned and emailed to everything that needs doing. Great experience.
20 January 2025
Car drives beautifully and breaks are very effective.
20 January 2025
Overall ambiance. Bringing car in for any work is a joy, no need to endure the weather
19 January 2025
Good service and on time
19 January 2025
There was a blip with booking our service online as it failed to mention an extra part required, which subsequently increased the initial cost by £200.00. It wasn't a problem as Aileen handled the situation with true professionalism and empathy.
19 January 2025
The friendly and efficient way my issue was dealt with by Ailish Connell was greatly appriciated . The cordial atmosphere in the servicing reception area makes waiting very pleasant.
19 January 2025
I have got a complaint pending which I believe one of the managers is dealing with
19 January 2025
Dealt with Sheffield for many years, bought all my cars there and for family too. Once past central booking I deal with Scott who always provides an excellent honest service and has done so for many years now. Thankyou.
19 January 2025
He was really helpful and made sure I got sorted swiftly
19 January 2025
Great service
18 January 2025
Fantastic service.
18 January 2025
All work done very thoroughly. Really impressed with all the little extras including my car being washed
18 January 2025
Kept informed throughout and work completed as promised. Coffee was good too
18 January 2025
No issues
18 January 2025
Very happy with the overall service of everyone at bmw Sheffield.Ive took my car there at least 7 times in the last two years.Never had and issue.
18 January 2025
My car felt like brand new after service and everything was explained to me and no hidden costs added
18 January 2025
Speed was good and communication
17 January 2025
Poor
17 January 2025
No hassle from dropping off to collection
17 January 2025
My cars service was completed in great time, and the gentleman dealing with me was very polite.
17 January 2025
Scott was very helpful and informative. I received the correct advice relating to various issues with my car and for once was given a courtesy car!
17 January 2025
Overall v pleased. The only area I felt you could improve was the telephone manner of the person who rang to remind me of the appointment. Although most of the conversation was professional her introductory words were a little to familiar.
17 January 2025
Very pleased with the level of professionalism and welcoming from Scott.
17 January 2025
Without booking, the brake fluid was replaced and a nail in the tyre fixed
17 January 2025
Painless experience from start to finish
17 January 2025
Friendly fast and kept up to date
17 January 2025
The car was inspected and serviced quickly
17 January 2025
Always offer outstanding service
17 January 2025
No issues at all. Great experience
17 January 2025
We have owned a BMW for over 30 years and live the quality of the vehicles
17 January 2025
Easy and simple.
17 January 2025
Everything was completed in a timely manner great customer service along the way
17 January 2025
Tom was a star and very helpful.
17 January 2025
Information given
17 January 2025
Service and MOT undertaken whilst i wait. Worked whilst waited with wifi.
17 January 2025
Quality loan car
17 January 2025
Very interesting
14 January 2025
Very friendly and great customer experience.
09 January 2025
Ahead of schedule and everything went to plan.
09 January 2025
They cleaned the car as well after the recall service
08 January 2025
Again l have used you many times. You are excellent.
07 January 2025
Very satisfied would recommend
06 January 2025
one element of the warranty work yet to be completed
06 January 2025
Completey satisfied with all my Services experiences at Sytners at sheffield.
06 January 2025
All work done.
05 January 2025
Once my car was booked in the service I received was exceptional
05 January 2025
Polite Friendly Reception upon arrival and made to feel like a valued customer
05 January 2025
Car wasn't washed as apparently the jet wash had broken-not sure what happened to using a bucket of water. The car wasn't hoovered out either. Perhaps because it's a Lex car they weren't interested- shame really as I have had over 10 cars off them
05 January 2025
I am totally satisfied with the service experience I had, everything was explained in full, and I was able to drop my car off on a Sunday, which fitted in with my work load on Monday morning.
05 January 2025
Safi was very good looking after me during the visit.
04 January 2025
Excellent service
04 January 2025
The staff appeared motivated in delivering customer satisfaction,and they delivered.
04 January 2025
My car was promptly taken away when I arrived. I was offered a drink and had a quick chat with a member of staff regarding my appointment.
04 January 2025
Ben was really supportive and resolved my issue with ease. Amazing customer service and would highly recommend.
04 January 2025
My service manager, Lewis was polite and professional from the first contact and kept me regularly updated on the progress of the repair. He also arranged a courtesy car for me over the holiday season.
04 January 2025
Warranty parts fitted in/out one day
04 January 2025
Explained in full about the work
04 January 2025
Very straight forward to arrange and service done quickly
04 January 2025
Service and recall completed whilst I waited.
04 January 2025
Martyn was brilliant
04 January 2025
Still getting occasional squeak from the front of car when driving over humps
04 January 2025
My car was recalled for a Driver's airbag concern. I was handed the car back with no proof of what had been completed to address the concern
04 January 2025
Absolute outstanding work from Ben kept me updated throughout the whole job
04 January 2025
Martin was very honest and precise was kept very well informed, nothing was to much trouble excellent service.
04 January 2025
Everything got done within the hour and the reason I'm giving 4 stars is because since then, my bmw intermittently says no signal. I'm still trying to work out a fix.
30 December 2024
My vehicle was returned in a clean condition with the recall EGR cooler replacement work completed satisfactorily
29 December 2024
Solved problem
29 December 2024
All good no complaints
28 December 2024
Nothing too much trouble always kept informed of the progress.
28 December 2024
Always helpful
28 December 2024
Very satisfied ??
28 December 2024
Kept up to date with vehicle progress. Very polite. Great service.
28 December 2024
Friendly staff and good standard of work
26 December 2024
Service is faultless from booking in to being received on site and being dealt with by the service personnel. Friendly and extremely helpful.
26 December 2024
Really well organised
24 December 2024
Felt comfortable work had been done to a high standard
24 December 2024
The representative who dealt with me was called Ben who was friendly and professional as you would expect from BMW. He made my experience a good one and I couldn't find my house keys spoke with Ben and he managed to locate the keys. Thanks
24 December 2024
From the start to the after service call - it was a great and positive experience.
23 December 2024
Very satisfied ,giving me additional options which were required
23 December 2024
Faultless service by all the wonderful people from first contact to me leaving very happy with the car.
23 December 2024
excellent service
23 December 2024
Quality and service
23 December 2024
Simple brake fluid service but the cost given what it is could be slightly better.
23 December 2024
Great customer experience
23 December 2024
Well known company
23 December 2024
Quick turnaround, kept updated regularly
23 December 2024
Very good experience, greeted on arrival told how long it would take to do the job ( I was waiting for my car ) and a good selection of complementary drinks etc which were offered.
23 December 2024
My brakes were checked as requested and my car passed its mot. No problem.
23 December 2024
Lisa McLaughlan was excellent and at tentative and explained the process well. I think she is a credit to Sytner.
22 December 2024
Did everything that was required
22 December 2024
Attentive reception and service from Tom.
16 March 2025
Chaneice was the epitome of professionalism. I was made to feel special and an individual.