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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
421 ratings and 173 comments received in the last 90 days.
03 January 2022
David the sales executive was a pleasure to deal with and the centre is exceptional.
02 January 2022
The whole process was smooth, informative and relaxed. Special mention and thank you to both Luke and Jacob - both guys are a credit to the company and went out of their way to make sure I was happy and satisfied before leaving the showroom
01 January 2022
The car handover room is excellent. Allows the time to fully enjoy the car and finalise all the paperwork in privacy.
31 December 2021
It's an ultimate machine
29 December 2021
Everything went smoothly
18 December 2021
Timely, courteous and professional responses. Luke was always quick to respond to my questions and went far and beyond to answer them.
16 December 2021
Everything was dealt with efficiently & the service was impeccable
13 December 2021
David Smith who I dealt with at Sytner Sheffield was outstanding. He explained everything clearly and kept me updated with the progress of my new car. When I met him face to face he was so down to earth and friendly.
13 December 2021
Efficient and professional handover.
06 December 2021
First class service from first enquiry to delivery.
30 November 2021
Jacob was excellent throughout.
28 November 2021
My sales person Dave Smith was excellent and delivered as promised keeping in touch and updating me on delays in delivery which were outside his responsibility.
25 November 2021
Our sales contact, Shaun Mather, was fantastic. Not only was he extremely dedicated in finding a car that matched our requirements, but he went out of his way to meet our (pretty tight!) timeline. He was professional and approachable throughout
23 November 2021
100% on site facilities
23 November 2021
Good service from Sam and his Manager Paul when I purchased the vehicle. Good handover from Sam when I collected my new car. No issues.
18 November 2021
Very satisfied! Luke was fantastic at explaining all our options. He was great with our kids and even our dog ????
18 November 2021
Mark was very responsive, knowledgable and helpful throughout the purchase process. There were delays outside of his control and he kept me updated with progress throughout.
16 November 2021
I was completely satisfied with the purchase of my new car.
16 November 2021
The experience was by far better than any other showroom from any other company. We were treated really well. We felt really valued.
16 November 2021
The entire sales process was handled extremely well - I knew exactly what was happening, and when, and Luke, the salesperson, was both very professional and easy to deal with, before and - equally importantly - after the sale. Excellent!
11 November 2021
Luke was a pleasure to deal with. Professional, knowledgeable and personable. He was always very quick to respond to enquiries and unfailingly helpful.
10 November 2021
Sam kept me informed all the way alway through the process and responded to all my queries in excellent time
10 November 2021
We had a slight issue with the transfer of ownership yet the team did everything to ensure I wasn't inconvenienced
09 November 2021
An easy handover with all information required
09 November 2021
He give me all the best options
09 November 2021
Excellent service
08 November 2021
Once again George Lott was excellent he had great knowledge of the optional extras package And help me pick the right combination I wanted And the delivery was perfect the car arrived early the expected
06 November 2021
Everything promised by the Salesman George Lott was delivered
02 November 2021
Regular communications Prompt delivery of the car smooth process facilitated by Mat
30 October 2021
The staff that I dealt with are outstanding, Paul Castleton and Luke Dixon in particular
28 October 2021
BMW centre was well presented clean and all staff were nice
27 October 2021
Sytners in Sheffield is an excellent dealership, always professional and efficient. The sales team is always easy to deal with, no pressure, no hassle just a good experience. Overall all of the staff that you encounter are very attentive and polite
26 October 2021
Process was well explained throughout allowing me to feel at ease.
21 October 2021
I was well looked after from initial enquiry through to the delivery of my new car. Luke is a credit to your company, and was always willing to go 'above and beyond', even after the order had been placed.
20 October 2021
Although there was a delay I was kept up to date and always had good communications from sales
18 October 2021
A very efficient process from start to finish.
15 October 2021
good service
15 October 2021
George Lott and Sytner Sheffield were excellent throughout
13 October 2021
The handover was world class Neil had the car behind a curtain which I had no idea about. Truly spectacular!!
04 January 2022
Kept informed from beginning to finish of the service
04 January 2022
Can't thank Scott and the team enough for making the whole experience a breeze!
03 January 2022
Service and MOT carried out efficiently and vehicle returned in a spotless condition.
28 December 2021
Jonathan who looked after me was very friendly and helpful. Kept me updated through the service and delivered on time. Didn't have to wait long at all and was offered refreshments whilst I waited.
28 December 2021
The service department was very helpful
27 December 2021
Personable, friendly and helpful
26 December 2021
Service was hood
26 December 2021
Job was completed to a high standard as usual.
26 December 2021
Professional and efficient
23 December 2021
As above. No issues, easy booking and good services
20 December 2021
Helpful and courteous.
20 December 2021
Lisa, provided excellent step by step progress reports on my car. She was also friendly and approachable.
19 December 2021
From arrival to completion of service and handover I was looked after very well with all staff polite and helpful at every stage. Whilst waiting, I was looked after by the staff and kept up to date at all times.
18 December 2021
Friendly welcoming staff who appear to genuinely care about customers.
18 December 2021
Sytner Sheffield service is extremely good, staff are very polite, approachable, helpful, have done thorough service, hospitable and am completely satisfied. They were helpful when requested for taking the car and bring car back home. Thank you.
18 December 2021
Faultless as usual, very quick while I waited
18 December 2021
the person who looked after us was very polite and helpfull the first time i have had a free valet and health check and was told the car is perfect which is now a 12 year old 5 20d
17 December 2021
Very professional and friendly
16 December 2021
As previous statement great service and no pressure to undertake optional work. Professional and courteous.
16 December 2021
Just from service, to customer service provided everything went smoothly, Richard was thorough in what needed to be done.
16 December 2021
Timely and efficient service / place to work whilst waiting / coffee provided / price as per telephone quote
16 December 2021
Made welcome, pleasant staff and the persons I dealt with were very professional and knowledgable
16 December 2021
When you buy a BMW, you have an expectation of the level of service you should receive.......... and it was there.
16 December 2021
Great service
12 December 2021
Very professional staff, kept me informed with my repair. Always a nice touch having your vehicle cleaned to showroom standard before you pick it up.
11 December 2021
easy to contact (albeit a centralised function instead of the delarship nice dealership to spend time at friendly and professional staff - kept informed by (Lisa) for the duration of the time good coffee!
08 December 2021
Excellent staff engagement, smooth hassle free service.
07 December 2021
Very good service
06 December 2021
Scott deserves high praise for his customer focused approach
06 December 2021
Everything went to time and for the most recent service I was shown to a desk where I could work.
06 December 2021
Felt welcome whilst I waited for the car to be completed after the recall notification. Friendly staff and car ready in time. Premises nice and new and clean.
05 December 2021
The work that was requested was all completed to a high standard so overall very satisfied
05 December 2021
As above, car ready at the time stated
05 December 2021
My cars have been very easy to book in and the service advisors are very accommodating to what I need.
05 December 2021
All went to plan no mess ups
04 December 2021
The personal service I got from Scott made the whole experience easy.
04 December 2021
Excellent and professional attitude of staff.
04 December 2021
Although top rating I am surprised no part in stock for at least a week. Service people have sorted a hire car which is very helpful.
04 December 2021
Well organised, friendly service
04 December 2021
Excellent communication thanks to Adam and Safi
04 December 2021
Very satisfied. Richard really looks after thing brilliantly. Service you can really trust.
04 December 2021
Great service and communications from my service contact.
03 December 2021
Great service. I felt like as a customer i was looked after
03 December 2021
The people I spoke to was good
03 December 2021
Job done and completed on time
03 December 2021
Fully updated during the process
03 December 2021
Excellent customer service brilliant communication , friendly approach from the staff.
03 December 2021
Good
30 November 2021
Clear details, always aware of what was going on
29 November 2021
Very prompt and helpful
29 November 2021
Good customer service Did the job Gave necessary feedback Efficient Professional
29 November 2021
The work was completed on time and I was kept informed throughout.
28 November 2021
Friendly staff & kept updated
28 November 2021
Professional and friendly staff
28 November 2021
Rare classic spare parts came after 2 months as promised
27 November 2021
Really friendly and helpful staff.
27 November 2021
on time, explained, completed and followed up.
26 November 2021
Very professional
26 November 2021
You did what I paid you to do
26 November 2021
The new showroom and facilities are excellent, and things went well on the day
26 November 2021
Excellent service.
26 November 2021
Kept updated whilst doing the job
26 November 2021
Very professional
26 November 2021
High level of service and friendly staff
26 November 2021
No issues, kept informed at all times
26 November 2021
Always informed as to what is going on and clean presentable arrival hall
26 November 2021
Very short wait following my arrival at my allotted time. Very good communication regarding the progress of the service and quick collection when picking up my vehicle.
26 November 2021
Everything was sorted fast and even with the tyre insurance there was no hassle what so ever
26 November 2021
I like how you can book online easily and able to arrange a 90 minutes slot which means I can wait for my car at the dealer. Having a drive in handover is also excellent with staff on hand to take my car. The service was completed to a high level.
26 November 2021
As soon as I drive into the car park and through the service entrance it is if I am returning to some where familiar I was treated exceptionally well by my service manager Chris very friendly and professional as always well looked after
25 November 2021
Great customer service skills and maintained communication throughout.
22 November 2021
Excellent service, I was provided with a video clip regarding the status of my car
21 November 2021
Staff were great excellent and very accommodating
19 November 2021
everything went smoothly from start to finish, the communication was excellent and Scott was professional to deal with
19 November 2021
Great access for dropping car off and staff very welcoming.
19 November 2021
No problem booking my car in, Sytner staff were professional and helpful.
19 November 2021
Pleasant welcome vehicle ready as agreed
19 November 2021
Experience at Sytner was very, very slick
17 November 2021
Good service but expensive
17 November 2021
The service was amazing, they were very officiant and I was kept up to date with everything they were doing.
16 November 2021
I booked the brake service on the app, quick, easy to use. Safi, service dep't was a pleasure to deal with, she kept me updated. A young lady called Emily working in the coffee bar looked after me finding me a quiet place to work and coffee
16 November 2021
Very good customer services, attention to details.
16 November 2021
All done as expected Pleasant staff and no inconvenience
15 November 2021
Could not fault anything.
14 November 2021
Felt like driving a new car after the service
14 November 2021
Professional friendly service
14 November 2021
Sytner Sheffield are just an amazing team, they really look after you.
13 November 2021
No dramas great service
13 November 2021
Completely satisfied with everything that went on whilst I was at the BMW garage.
13 November 2021
A software update and installing BMW dash cameras - all undertaken satisfactorily and on time
10 November 2021
The issue was resolved quickly and easily
10 November 2021
Safi was very easy to deal with and professional.
09 November 2021
Organised and efficient.
08 November 2021
Because I was kept informed throughout my visit. The showroom is very comfortable, I was provided with refreshments and all staff were friendly and professional.
08 November 2021
They did everything I expected of them
07 November 2021
Chris was extremely professional, courteous and polite.
07 November 2021
Start to finish, very professional
06 November 2021
Pleasent professional good to deal with
06 November 2021
Friendly efficient service
06 November 2021
I can't fault anyone or anything.
03 November 2021
Did what they said and was ready at the time they said. Also felt like a valued customer.
02 November 2021
The experience was very smooth, good space to work from whilst service was being compelted
02 November 2021
Made the process super easy and very friendly staff
02 November 2021
Very pleased the service was very good
01 November 2021
Fast friendly service
01 November 2021
Synter Sheffield really are excellent - they are not pushy, and are quite human and normal - you can have a normal conversation with their staff from any department.
31 October 2021
Efficient service with pleasant staff.
30 October 2021
Always good service
30 October 2021
Person assigned to my car kept me informed every step of the way
29 October 2021
Job done on time
29 October 2021
Great interaction with the service department, always kept me informed of the situation. Dealt with me as real person not as just another number to hit
26 October 2021
Honesty Clear And lovely customer service
26 October 2021
As per above with the addition of kept informed
24 October 2021
Because I was
23 October 2021
Courteous and efficient service
23 October 2021
Excellent customer service
23 October 2021
Work completed quickly and cost was as quoted
23 October 2021
Everything was explained at each stage
21 October 2021
Everything ran like clockwork. A very good team effort to satisfy customers
21 October 2021
Dealt with very efficiently by Chris who kept me well informed through the whole of the process.
21 October 2021
Regular updates, excellent customer service and great people
19 October 2021
Pete as above. Credit to the company
19 October 2021
Nice place to bring the car for its servicing.
18 October 2021
Could not fault it
18 October 2021
Excellent service
18 October 2021
My service at sytner has always been great even down to the washing the car and a drink while you wait for your adviser it's touches like this that make you return
17 October 2021
Friendly, courteous and knowledgeable service experience.
17 October 2021
From booking my car in for a service, dropping the car off and collecting it was 1st class
16 October 2021
Mick oniell checked and mot'd my car which passed all OK.
15 October 2021
As above - excellent support and customer care.
15 October 2021
Efficient friendly staff
14 October 2021
Friendly staff, communication was great
13 October 2021
Helpful efficient staff and process
04 January 2022
Young Sam was first class , look after him !!