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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
532 ratings and 284 comments received in the last 90 days.
05 November 2025
Very welcoming and helpful
04 November 2025
Sam and Tom at BMW Sheffield we're amazing and went above and beyond
04 November 2025
Exceptional customer care
01 November 2025
Really honest service and kept us updated throughout the process
31 October 2025
Salesperson listened and understood exactly what I was looking for. No pressure sale and given time to go through and clarify any points I needed
30 October 2025
Friendly and welcoming
27 October 2025
George knows what I like.
24 October 2025
Attention to detail. Polite, prompt, professional communication.
22 October 2025
Myself and my family were accommodated with drinks etc and the appointments made to our convenience and the car was delivered well. Before we've had the car 'revealed' with a sheet flowing off the car and flowers. That would have been nice again.
22 October 2025
The staff really helped us, guiding us through the process and explaining what the various forms etc meant and what we needed to do.
20 October 2025
because it was orded then deliverd on time
20 October 2025
Good communication and a clear handover on purchase.
19 October 2025
tailored service - salesman familiar with my preferences - think i'm now on my 5th brand new 1 series
18 October 2025
Very knowledgeable salesperson. Very friendly. Kept us updated. Pick up experience great
11 October 2025
Was made very easy to make a decision and purchase the car
10 October 2025
The facility was designed for the best use. From the entrance till the end of the purchase the staff were friendly. I must mention Harvey Chambers. Who was very professional with the sale, preparation of the car and handling the paperwork.
06 October 2025
Efficient online service.
06 October 2025
The BMW centre was excellent, smart, modern, friendly staff
06 October 2025
Fantastic , effortless
04 October 2025
Sytner Sheffield is very clean, bright and welcoming. It has a huge range of vehicles on show to help assist making a decision.
03 October 2025
I was completely satisfied with my experience at the Sytner - from start to finish it was exceptional. Bart was personal, friendly, and professional, and the whole process of purchasing and collecting my new car felt really special.
02 October 2025
Excellent transaction.
01 October 2025
Very responsive, kept me upto date and very helpful!
30 September 2025
Very quick and smooth experience.
30 September 2025
very professional, everything was seamless.
29 September 2025
Very efficient with clear and pleasant dialogue
28 September 2025
friendly staff
25 September 2025
Seamless
23 September 2025
Excellent customer service from Dave Smith . Sale was smooth running from start to finish ?? He gets a 10 from me
23 September 2025
Not pushed into any decisions. Everyone was helpful
23 September 2025
Because I satisfied. Thank you.
22 September 2025
Excellent. We felt very comfortable at Sytner Sheffield right from the time of arrival and being welcomed by the person at the reception to the time of delivery. Both, Chaneice Allen and Daniel Morrison, who dealt with our queries were amazing
21 September 2025
Very easy to deal with from start to finish
18 September 2025
Excellent salesman couldn't do enough. Made a special effort when handing over car with bow on bonnet- personal touch
16 September 2025
Great communication throughout and nice unveiling of the car by Sam the salesman.
15 September 2025
Very professional, knowledgable staff.
12 September 2025
I never expected to be offered part exchange and Chris and Adrian did. We initially came to test drive a different car but when I saw our car there was no comparison. The service was excellent from start to finish.
11 September 2025
A very good experience from initial enquiry to handover. Superb
11 September 2025
Rebecca was very knowledgeable and very good at making sure everything was in place for a smooth handover. Her attention to detail was outstanding.
10 September 2025
Our requirements were listened to and acted upon including dealing with all the set-up of legal documents.
09 September 2025
Sytner provide a very good level of service especially David Smith from sales who keeps you advised on progress and is very helpful with all your questions.
09 September 2025
Easy transaction
06 September 2025
No pressure sales from Chaneice . Kept informed of every process with a breakdown cost of extras we wanted.
06 September 2025
I received a 5 star service from a 5 star salesman and company.
04 September 2025
As above
03 September 2025
very happy with all aspects of the service received
03 September 2025
Really looked after.
01 September 2025
Went above and beyond
31 August 2025
Contacted by sales with excellent deal . Fully explained. Smooth process of sale .
30 August 2025
Everything ran smoothly
27 August 2025
Harvey was super helpful
26 August 2025
As above David Smith made the experience hassle free and nothing was too much trouble
20 August 2025
Very helpful but not pushy
19 August 2025
Answered all our questions professionally
19 August 2025
Harvey Chambers was wonderful, couldn't ask for better. Not pushy at all, knowledgeable and extremely conscientious. It was just like talking to a caring human being rather than a salesman, as well as his aftercare. Shaun Mather also great as always!
12 November 2025
I was promptly attended to and was informed of all the costs involved in servicing various parts. The MOT was also completed in a timely fashion
12 November 2025
Everyone very professional and welcoming. Don't feel like you've gone to get your car serviced due to the welcoming and the offer of a hot drink.
12 November 2025
I couldn't fault The service is received
12 November 2025
Pricing is too high though
12 November 2025
easy trouble free
12 November 2025
Could not fault anything
11 November 2025
Excerllent communication from Ben Clarkson
11 November 2025
all requirements were addressed
10 November 2025
We just felt confident in Sytners. The health check is great and informative. Also the information and advice gives you assurance of BMW back up.
10 November 2025
1st class, it makes a nice change to be dealt with in a such a friendly yet efficient way.
10 November 2025
Made to feel like a vauled customer
10 November 2025
Great service, as always.
09 November 2025
The service was handled very efficiently and quickly.
09 November 2025
As above
08 November 2025
Tom kept me well informed about how it was going with the work.He was a very pleasant and courteous person at all times.
08 November 2025
Because you are the best. Thank you.
08 November 2025
I have never before had the same fault recur on one of my vehicles and had to return to a garage following diagnosis and repair so would not anticipate that this would happen whilst being a BMW owner. Needlessly stressful situation.
07 November 2025
1st class service and everything explained
07 November 2025
Very helpful and informative staff.
07 November 2025
Ben Clarkson provided excellent service
07 November 2025
.
07 November 2025
Besides costing me more than l had bargained for, l was happy with the level upfront communication and updates
07 November 2025
Excellent customer service
07 November 2025
Everything done as requested. Might be a nice touch to return EV vehicles fully charged.
07 November 2025
Brill!! My Service Advisor Thomas, was absolutely Brilliant!! Thanks again!
07 November 2025
In general the vehicle service offer is outstanding. Communication could have been better
05 November 2025
Good showroom Easy access for me
03 November 2025
Great service and customer care
03 November 2025
Great service
03 November 2025
Everything is carried out as expected, fully explained and in a timely manner
03 November 2025
Warning light coming from the car about the service needed and BMW attended to the problem and it was resolved .
02 November 2025
All ran smooth from leaving car to collecting
02 November 2025
Always received reliable and friendly service from Sytner Sheffield.
02 November 2025
Professional operations always at the top of your game
02 November 2025
The car has had to be returned on several occasions
01 November 2025
Per response above but staff very helpful and look after you from the moment you drive in.
31 October 2025
The fault was fixed, but the understanding of the fault and the side effects that it was causing is what I tried to explain and asked questions about.. but I was totally ignored and not listened to.
29 October 2025
See above
29 October 2025
Always very efficient and take care to explain things fully and answer any questions i may have
29 October 2025
great experience
29 October 2025
Great customer service
29 October 2025
They always look after you and make you feel important.
28 October 2025
Service advisor was excellent- would highly recommend
28 October 2025
Good attention to client service
28 October 2025
Speedy service
28 October 2025
Very good service from the service manager
28 October 2025
very good
28 October 2025
Kept me in the loop on progress of service
28 October 2025
I have never experienced such good service at any garage, dealership I have ever been to before
28 October 2025
Good price, done on time and car beautifully cleaned.
28 October 2025
I used the business lounge while I waited and everyone was welcoming A great video overview of my car and the work being carried out
28 October 2025
My car was handed over and taken into the workshop promptly, I was not waiting long at all.
27 October 2025
no issues with service, all dealt with in the timescales agreed on booking
26 October 2025
Great communication from start to finish
26 October 2025
Everything was explained very nicely. There was the video with the engineer explaining the condition of the car and any issues that could arise in the future. I found the whole experience very friendly and nice.
26 October 2025
Very satisfied
26 October 2025
Fully satisfied with the service & diagnosis of my vehicle Unfortunately the repair was way above of what i thought and not practical
25 October 2025
I was very satisfied with the actual repair work on my car, which was excellent. However, I am currently dissatisfied with the administrative follow-up regarding a quote for future work. So my overall feeling is mixed
23 October 2025
Excellent and fast service
23 October 2025
The service bill was expensive this time around, but mostly self-inflicted as I asked for a few extra items.
23 October 2025
Excellent service
22 October 2025
Very satisfied very prompt
22 October 2025
I've seen first hand the total difference between sytner Sheffield and other car sales of other manufacturers and they are not on a par. From a personal service person, free drinks, snacks, kept informed of issues, and video from the technician. Than
22 October 2025
I am satisfied and Richard who dealt with me was really good, however the reason for the updates not happening puzzled me as it stated that it was because the vehicle was parked on a hill more that 1 in 12, this can't be the case as my drive is flat
22 October 2025
Service department seemed to find our complaint humorous despite the fact the car wasn't road legal.
21 October 2025
Issue fixed quickly and efficiently
21 October 2025
Very satisfied with the service received
21 October 2025
Excellent from start to finish
21 October 2025
Always get my two BMWs serviced to a high standard and have a great selection of dates and times.
21 October 2025
Very satisfied
21 October 2025
Kept up to date all way through
21 October 2025
Very good up to date info given regarding repair
21 October 2025
Extremely efficient
21 October 2025
My contact was Martin. I've dealt with Martin before. He's personable and authentic. I also like BMW cars.
21 October 2025
That's why I keep going back
21 October 2025
Major service and MOT completed in scheduled time and price.
21 October 2025
work done and on time
21 October 2025
The level of staff service warrents the 5star rating.
21 October 2025
Would given 5 but for some reason lost the app I've had on phone for your world my bmw this set up when I purchased car
19 October 2025
Everyone was professional, knowledgeable, friendly and nothing was too much trouble
16 October 2025
Well organised throughout with good feedback on the progress of the service and matters arising.
15 October 2025
Great service received
15 October 2025
Took longer than expected
14 October 2025
Everything that was arranged over the phone happened and all went to plan.
13 October 2025
The whole experience was positive
12 October 2025
Good staff
12 October 2025
Delivered on time,
12 October 2025
The BMW Rep gave good positive information
11 October 2025
Good updates from Tom
11 October 2025
The video of our car was really good, the mechanic showed us everything. Brilliant idea
11 October 2025
As above from reception, service and sales discussions.
09 October 2025
Informed from start to finish, Lisa was knowledgeable and kept me up to date.
07 October 2025
Very good service but a little pricey.
07 October 2025
The service was outstanding throughout. Scott was friendly, professional, and kept me informed every step of the way. I couldn't be happier with the whole experience and would highly recommend. The biscuits were excellent, thanks!
07 October 2025
Reception team didnt pass my details to sale advisor am here
07 October 2025
Everything completed as required and expected.
07 October 2025
Great communication and updates on the job.
06 October 2025
Ailish was very helpful in working with another Sytner garage on my behalf. Much appreciated.
06 October 2025
All the staff were brilliant and did all they could to help me out,order the parts,booked the car in and although the repair was around 3hrs I waited in the dealership which has great customer facilities. Scott from service reception was very helpful
06 October 2025
As above with staff able to answer any questions in detail and in layman's terms as some technical terms can be difficult to understand
06 October 2025
Job was completed efficiently and on time
05 October 2025
Car was cleaned and all issues were address and explained
02 October 2025
The job was done quickly and efficiently
02 October 2025
Great service friendly people will definitely come back
01 October 2025
Everything was satisfactory
01 October 2025
Well informed whilst my error was fixed
01 October 2025
So pleased to be booked in at short notice for a replacement tyre, I live 20 miles away from Sheffield having purchased a car here. Tyre was replaced was advised just washing the car waited 45 minutes, got the keys car not washed.
01 October 2025
It was a smooth process booking the car in and arriving at the centre. it is just a shame that you have to book a long way in advance (not really practical with a warranty failure) to get a courtesy car.
01 October 2025
very thorough and explain brilliant customer service treat you very good
30 September 2025
Good explanation of what the issue was and service provided was by far excellent
30 September 2025
Service carried out quicklywhilst I waited
30 September 2025
the service and the information on whats needed, whats happening is excellent.
29 September 2025
Kept well informed when my car was in for recalls,and also when in for repairs. I was loaned a courtesy car for the day so I was not inconvenienced at all highly recommend sytner Sheffield
28 September 2025
Everything sorted under used car warranty
25 September 2025
I took my car for a service ,I was kept informed about the progress of the service throughout my wait and was informed about any other work that may need to be done in the near future.
24 September 2025
Lewis was kept me updated throughout the service
24 September 2025
Outstanding service
24 September 2025
Top quality service from the team.
24 September 2025
Felt really looked after
24 September 2025
Kept well informed throughout. There was an issue with the lease company who the car came from which was dealt with effectively and efficiently without myself getting involved to a satisfactory conclusion.
23 September 2025
All staff dealing with me were excellent. A big thank you to Pete Mitchell, John Tye and Ben Clarkson for their advice, support and assistance.
23 September 2025
From start to finish I was kept informed and updated Excellent customer service
23 September 2025
Fast and efficient
23 September 2025
fixed the problems and communicated well
23 September 2025
Couldn't do enough to help
23 September 2025
Good service bit expensive for the work carried out though
23 September 2025
Friendly Service.
22 September 2025
Nothing too much trouble and done on time.
21 September 2025
I am very satisfied and will definitely come back for future services.
21 September 2025
Maintenance is a 10/10
21 September 2025
Quick & efficient
19 September 2025
The video showing potential repairs required from the diagnostic inspection was very helpful in understanding what specific areas of the car needed addressing, overall very happy with the support given
18 September 2025
Good service, easy to deal with
17 September 2025
The people and work carried out was outstanding
17 September 2025
The car was accepted the day before the MOT was booked, the updates were accurate and the work was carried out efficiently and to an amazing standard.
16 September 2025
Friendly, easy and overall great
16 September 2025
Star suited service received
16 September 2025
Did as promised.
16 September 2025
As above
16 September 2025
Always satisfied when Sheffield BMW.
16 September 2025
I am very happy
16 September 2025
Scott, the service rep, was his usual friendly and helpful self, guiding me through what he and the technician felt should be done. The technician, Marko, was very thorough and also did the MOT.
15 September 2025
Very satisfied,make you feel comfortable and welcome.
15 September 2025
I always feel that my vehicle is well maintained ,they always give me a report on the general condition of the vehicle and what may need replacing in the near future,- this is very reassuring!
13 September 2025
The work carried out was efficient and to a very good standard
12 September 2025
Ben was very helpful helping me out with a replacement car as mine was in for MOT. It made my day a lot easier.
12 September 2025
As above
12 September 2025
Excellent experience and service from start to finish.
12 September 2025
Excellent service received by the service department
12 September 2025
Very good
11 September 2025
Scot went above and beyond to help with the service
11 September 2025
Over all a good service, I had asked for a quote for a couple of things that I didn't get and the service wash was not as good as usual so one start removed.
11 September 2025
Very satisfied with the quality of work.
10 September 2025
Service was completed quickly
10 September 2025
Best service at a garage, choose to come here specifically for the survey
10 September 2025
Ailish Connell did everything possible to make my experience in Sytner Sheffield as easy as possible, great customer service.
10 September 2025
..
10 September 2025
Martin was fantastic and a superstar, give him a raise
09 September 2025
I have 3 BMW garages closer to home but I prefer to travel to Sheffield as I have complete confidence in them
08 September 2025
Always first class experience
08 September 2025
I've been looked after by Ben both times that my car has been In and he's been so helpful and friendly made me feel comfortable and was so knowledgeable helped with anything I had to ask.
08 September 2025
Polite and professional
07 September 2025
The gentleman who I dealt with was excellent in explaining everything, communication and organisation-I would certainly recommend dealing with him
07 September 2025
Excellent service from Ailish, she was let down by late delivery of part but put everything place to resolve the issue. She's a real asset to your team - clear communication, efficient prompt and friendly service.
07 September 2025
Excellent staff
07 September 2025
Good service as usual.
06 September 2025
Great communication and service
06 September 2025
Professional and courteous throughout
05 September 2025
Always get good service at Sytner's Sheffield, they have always treated me fairly ever since I bought my X2 from them in March 2019.
05 September 2025
Professional service
05 September 2025
Again, everything was straightforward clearly explained and kept updated by Ben. Was able to get a loan car to get to work whilst my car was in the centre.
03 September 2025
From start to finish the service was excellent.
02 September 2025
Straight forward job but completed in warranty without any argument
02 September 2025
Staff are very attentive, always acknowledge customers without being annoying. Friendly and polite. I have dealt with Scott Walker and Ben Clarkson who I found both very professional, thank you.
02 September 2025
I believe when the rear wheel tyre changed it has been scratched and not heard anything after sending in pic evidence.
02 September 2025
The quality of the facilities, the initial welcome received from reception and the approach of the Service adviser - Safi Clemitshaw at BMW Sytner Sheffield were excellent.
02 September 2025
Very good
02 September 2025
Good communication
02 September 2025
Very good service advisor
02 September 2025
Martyn was excellent at finding a short-term solution for me and keeping me informed of the progress throughout. Car was ultimately fixed with no issues (hopefully!). Martyn was brilliant.
02 September 2025
Great service
01 September 2025
Informative followed up call received and advice about what to ask for from my dealer I bought the car off
01 September 2025
Ben was my service advisor, I cannot speak more highly for how my service was handled. He is a complete professional and made the process seamless from start to finish.
01 September 2025
The experience at Sytners Sheffield hasn't been good in the past so I bought my car from Sytner Nottingham. But this service by Alisha was first class.
01 September 2025
Martyn Hoe , has been out standing . Paul from sales team amazing Scot is always helpful and has been previously. Reception staff excellent, cheerful and offering a kind word plus drinks . Dale can't be let out who took care of out and found fault
31 August 2025
The agent assigned to me made me feel welcome and answered my questions and carried out the requests I asked for
31 August 2025
Being treated you you expect to be when your a customer
30 August 2025
Treated well
29 August 2025
Service visits always run smoothly, work carried out and vehicle returned nicely cleaned. Visiting is a pleasant experience.
29 August 2025
Great service kept informed and a video to show car in good health
29 August 2025
Bob on
28 August 2025
Fault not rectified
28 August 2025
Very good prompt service
28 August 2025
No hanging around and everything done on time
28 August 2025
The work was completed in good time and when there was an issue that required my car to remain in for a part, the Martyn from the service team arranged a loan car so I could continue with me day.
28 August 2025
Pleasure as always, looked after by Lewis and kept updated. Nice coffee!
28 August 2025
Easy
28 August 2025
Complete lack of communication, turned a simple 30min check into an over two and a half hours wait with no explanation and being ignored all the time! Will never come here again!
28 August 2025
1st class service via Martin
28 August 2025
Great people
28 August 2025
Beautiful
28 August 2025
Never been dissatisfied.
28 August 2025
BMW staff were polite just wasn't happy with the response to wait for a software update but yet my car is all up to date
28 August 2025
Keen to do a good job.
28 August 2025
Very thorough check. Video sent is good transparent service
28 August 2025
Very prompt
28 August 2025
The customer service (welcome desk) at pickup was rather underwhelming. The service at the Leeds branch felt more welcoming.
28 August 2025
Very efficient service from all. Not left waiting for updates. Always offered refreshments and place to work.
28 August 2025
Efficient process, service was carried out with no issues Team were professional and polite
28 August 2025
Great service. One improvement could be as follows. The engineer advised the thickness of my brake pads in mm which was great but didn't advise the % worn. I had to google the starting thickness and minimum recommended thickness of a BMW brake pad.
26 August 2025
Efficient friendly service
23 August 2025
Good service, but prices keep going up, may need to go elsware in future, shame as been coming to you for years.
21 August 2025
My service experience went over and above, the staff - Sammy Bailey in particular was extremely helpful and made the service a breeze
21 August 2025
Always service and attend to any issues promptly. My last quote came in lower after the issue was identified as quicker to resolve than quoted.
20 August 2025
Knowledgeable and thorough
20 August 2025
Did exactly as I asked in the time scale set. Also price matched other dealer for the service
19 August 2025
.
19 August 2025
Not sure what could be improved other than price
19 August 2025
Service all round was very good and prices were very reasonable compared with the one other BMW garage where I have had work done.
19 August 2025
I bought my car of sytner bmw sheffeild I was shocked by the mechanic with his video saying after market stuff on my car but its got original bmw performance kit on it brakes etc body kit first time years that no one didn't realise what it is
19 August 2025
The Staff were very helpful and Accommodating. Great touch offering Drinks and biscuits while you wait.
19 August 2025
Really good accomodation to allow myself to work whilst i was there and at a desk
19 August 2025
Everything went smoothly and to plan
19 August 2025
Just so easy with the drive in drive out it's very clever
19 August 2025
It was a smooth and very easy experience.
18 August 2025
Scott Walker is my my service / after sales contact, I can not speak any higher of his professionalism, efficiency and curtesy; he is a flagship member of the Sytner staff.
18 August 2025
Confusing communication.
18 August 2025
No issues on the day. Car cleaning was not the best, lots of streaks left.
FIND Sytner Sheffield BMW
Address
- Brightside Way, Sheffield, South Yorkshire, S9 2RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 0114 256 5900
Sheffield, Rotherham, Barnsley, Worksop, Buxton
Address
- Brightside Way, Sheffield, South Yorkshire, S9 2RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0114 256 5900
Sheffield, Rotherham, Barnsley, Worksop, Buxton
Address
- Brightside Way, Sheffield, South Yorkshire, S9 2RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0114 256 5900
Sheffield, Rotherham, Barnsley, Worksop, Buxton
Address
- Brightside Way, Sheffield, South Yorkshire, S9 2RQ
Opening Hours
- Mon–Fri:08:00 - 18:30
- Sat:09:00 - 17:00
- Sun:10:30 - 16:30
Phone
- 0114 256 5900
Sheffield, Rotherham, Barnsley, Worksop, Buxton
05 November 2025
The process was super fast and easy