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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
725 ratings and 320 comments received in the last 90 days.
16 July 2024
All requests met and information received
16 July 2024
Delivered new car earier than expected
09 July 2024
Did what it said it would do and on time
09 July 2024
Fantastic customer service & customer experience. Went above & beyond to source a different car when I changed my mind last minute & had sourced my new car by the next morning
06 July 2024
Welcoming and helpful staff
03 July 2024
Great experience, no stress, no hassle, Chaneice found us the perfect car and the best deal! The show room is lovely, with friendly staff who are not pushy and the coffees are great too!
02 July 2024
A smooth process from start to finish
02 July 2024
Kept informed throughout
30 June 2024
Mark was always 100%. He was polite, courteous and considerate. Every question thrown at him he came with an answer.
30 June 2024
Extremely satisfied with everyone involved in the purchase of my new 1 series
30 June 2024
Great salesman
30 June 2024
It was great - the minimum of fuss while ocmpleting the paperwork required.
27 June 2024
Got the car we wanted pretty much straight away
27 June 2024
The Sheffield Sytner dealership went beyond my expectations.
25 June 2024
Very. George was brilliant through the entire process.
20 June 2024
Sytner Sheffield have always been fantastic. The showroom is a beautiful environment and easy to get to. The staff are attentive, professional, hard-working and friendly. Sam Keyworth and Paul Castleton provided an excellent service.
19 June 2024
Mark lomas was brilliant kept me informed throughout the whole time I was waiting
15 June 2024
Excellent service polite and professional sales team Adam Namsoo our customer advisor was excellent throughout the whole process
14 June 2024
Efficient service from start to finish of the process
14 June 2024
All the staff were friendly and helpful with good knowledge base. The showroom was welcoming The test drive with the sales person was excellent in helping make the decision to purchase as they were very informative on the vehicle.
12 June 2024
Good selection of cars and made welcome
10 June 2024
Again, Sytner have been great but have been put in a position in having to rectify BMW's shortcomings.
06 June 2024
Adam Namsoo was highly professional throughout the experience
05 June 2024
Quick, smooth and very informative handover from chaneice. Every question was answered to the fullest and every point of the car was explained, overall great experience.
04 June 2024
Got a very competitive deal
04 June 2024
Good hospitality and service
02 June 2024
everyone was very helpful
02 June 2024
Again, due to the high professionalism of our Sales advisor, Jessica Vardy.
02 June 2024
We were kept informed every step of the way. All staff, especially George Lott were extremely friendly and professional. We particularly like that staff are not pushy but are happy to chat and explain things.
28 May 2024
A seamless experience.
27 May 2024
Fabulous car and first class customer service. David Smith and George Lott were really customer centric
25 May 2024
Because the experience was 100%, and to the standard that is expected and always received.
24 May 2024
Everything went ahead as planned, with regular communication and updates.
17 May 2024
Very helpful and kind
17 May 2024
Excellent service from the moment you walk in the door. Our sales executive (Harvey Chambers) deserves a particular mention - no "pushy" sales talk, just a genuine desire to understand our needs.
16 May 2024
Jessica Vardy was particularly good - the only issue was the time taken to get answers from Business Managers
15 May 2024
GEORGE LOTT WAS VERY GOOD
15 May 2024
I was looked after very well by Harvey from start to finish and had no negative issues at all with the dealership or any of the staff I met.
08 May 2024
The staff (Sam keyworth ) as been to his word and I am very happy thank you so much
05 May 2024
All went very smooth
05 May 2024
The time of delivery was respected and condition of the car was mint
04 May 2024
Everything was explained/demonstrated well
03 May 2024
Staff very friendly. Chris O'Donnell could not have provided a better service. We were made to feel special and looked after through the whole experience.
03 May 2024
Too much paperwork and on line form filling in, but helpful folk!
03 May 2024
Really easy from order to collection.
03 May 2024
100% satisfied
02 May 2024
Once I decided on the car I wanted I felt every effort was made to allow me to make the purchase based on my budget.
02 May 2024
Very professional, helpul and obliging.
02 May 2024
We had constant updates on our car from the start to end with production schedules and everything and Jessica Vardy was the one who updated us so it was great
02 May 2024
Great experience at Sytner Sheffield, all staff very helpful and friendly.
02 May 2024
The delivery of my new car was a delight, i was very well looked after and it was a very easy procedure from walking in to driving away
02 May 2024
Very satisfied, everything went smoothly
01 May 2024
mark was fantastic
30 April 2024
Everything was done with 100% attention
30 April 2024
l dealt with the same person from test driving the car ,negotiating and taking delivery.He could not be more helpful explaining the features of the car & different purchase options. In no way was i pressurised throught out the process
27 April 2024
The test drive was very easily arranged. The purchasing process was very relaxed and the sales executive very knowledgable and helpful. Delivery actually end up being earlier than expected.
21 July 2024
Martin was very efficient and friendly. Video showing the car inspection report was very useful.
21 July 2024
All problems fixed in one visit.
21 July 2024
Overall superb service
21 July 2024
Despite several visits to resolve an EGR recall issue, I accept the availability of parts is a corporate issue. Local staff I.e service Manager Ben has been very helpful and accommodating.
21 July 2024
A1 service very happy customer
21 July 2024
The problem was solved and I was kept informed about any extra work needed.
21 July 2024
Such good service. Couldn't have done more
20 July 2024
Helpful and friendly
20 July 2024
Good customer service
19 July 2024
Everything was completed as promised
19 July 2024
Good service
18 July 2024
I will be a longer term customer
18 July 2024
Good service
18 July 2024
Excellent service all staff endeavour to make it a great experience
18 July 2024
Very accomodating
17 July 2024
Look after u and u car
17 July 2024
Always look after me well
16 July 2024
Profesional and friendly, minimal waiting time, drinks offered whilst waiting.
16 July 2024
The work took longer than expected causing some inconvenience.
15 July 2024
Continued consistency of excellent individualised service!
15 July 2024
Easy to book; I opted to wait for the car and it was ready (washed and vacuumed) ahead of the scheduled time.
15 July 2024
The service was always up to standard but disappointed that the ongoing problem with the squealing brakes haven't been sorted but that is down to BMW not the service centre
15 July 2024
Prompt well organised service.
15 July 2024
Actual service was fine, although some of costs were over inflated. E.g. Oil cost per litre was over double readily available cost for same oil if purchased separately. Tyre costs quoted were approx £100 higher than same tyres if bought separately.
15 July 2024
Friendly, helpful and not pushy. Offered a good service and the price was great too.
15 July 2024
Welcome and service from the staff was 5 stars. The only frustration was that my booking was on a 'wait while we service' basis and it took we around six attempts to find a table where a plug socket was working to plug-in my laptop.
14 July 2024
A all way a great experience
14 July 2024
Very helpful staff
14 July 2024
Couldn't refurbish my alloy wheels but otherwise very attentive
14 July 2024
Car serviced no issues
14 July 2024
Good customer service, quick to get my car booked in and over all easy process
14 July 2024
Service advisor was very informative & polite and told me about an offer that was being offered to all customers so I chose to have my tracking done
14 July 2024
Good customer service, kept me updated during repair.
14 July 2024
Very good response to inquiry and swift action and very helpful
14 July 2024
Very well received and everything was well explained
14 July 2024
5 star service and value for money
14 July 2024
Very satisfied
13 July 2024
You could not do more. Service is fantastic. I have never in all my years seen service like it. Perfection.
12 July 2024
It was a stress free and friendly service.
12 July 2024
Very smooth process
11 July 2024
Ailish Connell very helpful and Dale the mechanic also explained
10 July 2024
Everything was dealt with promptly and efficiently
10 July 2024
Very professional Kept me informed Superb showroom and servicing facilities
10 July 2024
Richard was very attentive at all Times
09 July 2024
Professionally carried out with a full explanation of the work carried. Good video by the mechanic. The two staff who took care of the paperwork were extremely helpful and answered all my questions fully. As well as offering advice.
09 July 2024
Very satisfied, very simple process and well managed.
09 July 2024
Made my stay pleasant.
09 July 2024
Very good service. Everything explained, video tour excellent and cafe great while waiting
09 July 2024
Relaxing place to wait while work done. Video showing car underside and condition is most helpful.
09 July 2024
Very smooth and efficient service
09 July 2024
The work was carried out in a very professional manner.
05 July 2024
Very friendly helpful
05 July 2024
Everything was fine with the car.
05 July 2024
With a faultless service and attention to detail throughout the entire process I cannot imagine how it could be any better than it it . Perfect
05 July 2024
Work completed as expected, nice clean car afterwards
04 July 2024
Kept informed as to progress and comfortable surroundings whilst waiting.
04 July 2024
Efficient and cost effective
04 July 2024
Good service
02 July 2024
Friendly staff
02 July 2024
Sytner Sheffield is my preferred dealer because it's convenient and a good customer experience
01 July 2024
My sales person (Jake) was fantastic. Very friendly and went way beyond to ensure I got exactly what I wanted. I went there not really knowing what I wanted so he took his time to take me through all the options available to me. Wonderful guy
01 July 2024
See above. The communication was clear and consistent throughout.
01 July 2024
I believe you are completely safe and protected when purchasing a car from this dealership
30 June 2024
I bought my BMW X2 from Sytner's. I always get exceptionally good service from them and their prices are reasonable
30 June 2024
Thorough
30 June 2024
High quality customer service at every point. Especially Jess and Paul
30 June 2024
The service technician who performed the vehicle check was very thorough and detailed in his explanation on the check video. Also the interactions I had with Martyn Hoe.
30 June 2024
all to my satisfaction
30 June 2024
Attentive considerate and listening
29 June 2024
Drop off was efficient and collection no hassle.
29 June 2024
Everything was ready for me the staff were courteous
29 June 2024
Only 4 stars as the major oil service was expensive.
28 June 2024
Good fast service!
28 June 2024
Solved my issues despite obsticles
28 June 2024
All good
27 June 2024
Excellent service.
27 June 2024
As above.
26 June 2024
I was delighted with the service I received.
26 June 2024
Again as expected
26 June 2024
Always the same great service.
25 June 2024
Friendly and professional
25 June 2024
Great work, polite staff and a fantastic service/experience throughout.
25 June 2024
The fitting service was great, and I know the job has been done professionally and hasn't affected my warranty. Shame about the poor performance so far using the BMW dashcam
25 June 2024
Some inconsistencies between this service and the previous one.
25 June 2024
I was kept well informed of the progress of my service and felt they were working with me to keep my costs down as much as possible with no unnecessary work pushed for, which can't always be said for with other main dealers in my experience.
25 June 2024
I like the brand and the people working in it
24 June 2024
Great service and care taken with our cars.
24 June 2024
The work carried out, was organised efficiently by Samantha Bailey, who is alway at the top of her job.
24 June 2024
Very polite and professional throughout the process.
24 June 2024
Again good service, quick turnaround. Was expecting to take longer, got to my first meeting 15 minutes early.
22 June 2024
Dropped my Vehicle off before going on my jollies. Kept me up to date whilst away. Thorough vehicle check. Valeted and Warranty work completed. Keys were waiting in Reception on my return. What's not to love about that
22 June 2024
Quality service
21 June 2024
I am very satisfied with the service at BMW. Everything was professional, and the wheel alignment was perfect, which is rare. Thank you!
21 June 2024
I have been using this business centre for a lot of years always had a pleasurable experience
20 June 2024
Really nice dealership, friendly staff and free amenities while I waited
20 June 2024
Poor initial experience - reception and being attended to. Once contact with the member of staff handling my case had been made, all was excellent.
20 June 2024
Smooth drop off and pick up of the courtesy car, friendly staff and lovely waiting area.
20 June 2024
Full video report was very helpful
19 June 2024
Great customer service throughout buying the car. Any questions I had was quickly answered
18 June 2024
Once again friendly staff- and I like how the mechanic sent me a video of him working on my car
17 June 2024
Car came in for recall. This led to further issues but they were dealt with promptly. Would have been 5 stars but found it near on impossible to speak to someone on the service desk on a Saturday morning which resulted in me having to drive down.
17 June 2024
We found all the staff in the service department, very helpful and informative.
17 June 2024
Always dealt with professionally on last 2 occasions by Ben.
17 June 2024
A high quality experience. The member of the team (Lisa) went out of her way to attend to a service plan query and also in her attention to follow up.
16 June 2024
Constantly kept informed of the issues that were found, including options when the vehicle needed an overnight stay due to parts availability.
16 June 2024
Fast service when arrived at bmw sheffield. Very helpful
16 June 2024
Fantastic service
16 June 2024
Professional, informative, high standards
16 June 2024
Happy with the service experience.
15 June 2024
Always informative and explain what's been Done.
15 June 2024
Everything has been addressed satisfactorily
15 June 2024
Easy booking, good service, clear information relayed
15 June 2024
Service carried out in a very efficient manner
14 June 2024
Good service
13 June 2024
I cannot express my satisfaction at every thing I experienced whilst on the premises
13 June 2024
Slick
12 June 2024
Detail given, car cleaned and car booked in for repairs
12 June 2024
Great service department, just a terrible let down by BMW
12 June 2024
The wait appointments were full and that was fine I had a hot drink in the huge waiting area, I was kept informed of the cars progress . It took no time at all.
11 June 2024
The warrantly work they didn't clip bk the cover for the heaters in the bk I realised over the weekend and had to get them click bk in place was disappointed & a bit anxious that have they completed the service properly
11 June 2024
The service was good but I didn't offer a car and it was inconvenient for me
11 June 2024
Professional, helpful, courteous, knowledgable, customer comes first.
11 June 2024
it was the best service
11 June 2024
It was hassle free and no delays
11 June 2024
Great service as always clear precise clear information of what is going to happen and keep you informed about any issues that crop up during the work. Video from technician is helpful to show what is required.
10 June 2024
Attention to details. Called back with an update. Placed spare in boot as requested with protection wrap. Sorted tyre insurance details.
10 June 2024
Dashcam was unplugged, which I understand but it wasn't reconnected - I only realised 10 days after my service having completed a journey to Scotland and witnessing an accident on the M6. This would also potentially have invalidated my insurance.
09 June 2024
Professional
09 June 2024
First class service with friendly and helpful staff and nothing is too much trouble for them.
08 June 2024
Quick and easy process when in for a recall, lovely loan car!
08 June 2024
We made 3 requests about potential problems and didn't receive any feedback from the assistant , in fairness we also didn't chase it up .
08 June 2024
Great service from Sammy
07 June 2024
The whole experience is so professional
07 June 2024
Loan car ready on my arrival as was my car on collection.
07 June 2024
I waited while my car was serviced. Ample coffee and a comfortable environment.
06 June 2024
The whole team provided excellent quality service
06 June 2024
Could not have had a a better experience.
06 June 2024
The experience from drop off to completion is comfortable and inviting.
06 June 2024
Can't fault the service
06 June 2024
Prompt and efficient
05 June 2024
Lisa at Sytner Sheffield was very helpful and kept me updated. Responded quickly to my emails. Very happy to have dealt with her and happy I now have a contact for future bookings.
05 June 2024
From the moment I dropped the car off, to collection I was updated via the app and phone calls to say it was ready. Including a health check video, very impressed.
04 June 2024
Just excellent service
04 June 2024
The staff make the difference at this centre
03 June 2024
Satisfied but was overcharged. Although the mistake was spotted immediately it took 3 days before the £60 was refunded.
03 June 2024
I was very satisfied with the work
03 June 2024
As always, easy booking and kept well informed.
03 June 2024
Works were completed swiftly and reassuring it was completed by main dealer under warranty agreement.
03 June 2024
Friendly and efficient
03 June 2024
Car recall done and car washed
02 June 2024
Everything is done to a very professional standard
02 June 2024
I was met greeted and served within 10 minutes of my arrival, both professionally and courteously.
02 June 2024
Paul never seems to fail in all departments. He knows exactly what we want and delivers every time. This is my 15th BMW from Sytners and I can honestly say, we have never been disappointed. Thank you once again ??
01 June 2024
Completed exactly what I required for the price quoted
01 June 2024
Nice place to set, fast and comprehensive service
01 June 2024
Good Technical knowledge from the excellent drive in reception also thanks to the technician for his video report
01 June 2024
Martyn hoe brilliant
01 June 2024
Good support on the day and good business centre to use while I waited
01 June 2024
Prompt and a comfortable wait
01 June 2024
They put me in ease and everyone was helpful and professional, I attended on 22/05/2024 in Sheffield and I met Richard Holmes who is a brilliant service advisor, he explained what they will do and was very clear and professional. Thanks Richard
01 June 2024
Easy booking, easy service
30 May 2024
As previous , constantly informed as to state of vehicle
28 May 2024
Sam was incredibly helpful and very professional.
27 May 2024
Quick and easy
27 May 2024
Fixed my problem
26 May 2024
First class amenities
25 May 2024
You did what you said you would
25 May 2024
Great, Finished on time, inforative heath check video, complimentary Coffee on tap
24 May 2024
A+ service
24 May 2024
Completely satisfied
24 May 2024
Met all my needs
23 May 2024
I was made really welcome as soon as I walked through the door. Everything done on time and to the price quoted.
22 May 2024
I am completely satisfied with the servicing of my car. It looks amazing and runs perfectly. I have complete confidence in the service department of this dealership
22 May 2024
Great service like always car booked in cup of coffee waiting then informed car needed overnight and found me.a car for the night
22 May 2024
Good service Very personal from Richard
22 May 2024
Great customer service and the link to see how the work was progressing is a great tool.
22 May 2024
All staff were polite and friendly Ben was very helpful
21 May 2024
On time.with jobs
21 May 2024
Always clear and precise on the services and what will be provided.
20 May 2024
Great service. The assigned advised Mr Richard Holmes was very helpful/ professional, he kept me informed throughout the visit. The information video was very helpful and useful to show me any problems that could occur to the vechicle now/future.
20 May 2024
The only slight issue was the work took longer than anticipated which did cause me a diary issue. That said, the team kept me updated and offered a flexible solution in order to work around me.
20 May 2024
All my questions was answered by Richard Holmes, called me during the time my car was in to keep me update. Very friendly and a credit to Sytner.
20 May 2024
The whole experience leaves no room for doubt that you are being looked after, informed and your vehicle will be returned in its best possible shape
20 May 2024
No issues
20 May 2024
Very satisfied.
19 May 2024
Top service team
19 May 2024
While my car was being worked on Sytners arranged a complimentary taxi to Sheffield city center so I could do some shopping
19 May 2024
Everything worked well and I was kept informed from first booking to final handover.
19 May 2024
Good service all round including wash and temporary vehicle.
18 May 2024
Martin in service was professional, friendly and also supportive with the problems that I'd experienced with my X5.
16 May 2024
Very informative from start to finish
16 May 2024
Sytner Sheffield has a wonderful Staff and they are very supportive. I was late for my appointment but the members of staff Were very professional and didn't make me feel uncomfortable. I appreciate Ailish kindness and her beautiful smile. Thank you.
16 May 2024
Above the standard of which I expected and very pleased with the work completed. Outstanding!
16 May 2024
It is a pleasant and efficient process
15 May 2024
The staff were at great pounds to recognize that the recall was the responsibility of BMW and went to great lengths to make things as easy as possible for me
15 May 2024
Always satisfied with the customer service. It was not your fault it failed the first MOT. It was dealt with efficiently and the car ready for collection the next day.
15 May 2024
Bart was amazing and super helpful. Helped me talk through everything and come to the best car solution that I didn't even think about based on my needs and I love my new car. What a guy
15 May 2024
Car drives like new what an experience
15 May 2024
Easy and efficient
15 May 2024
Everything was so good
15 May 2024
Good customer service
15 May 2024
Great service
15 May 2024
All went OK
15 May 2024
.
15 May 2024
Kept informed, polite staff, comfortable waiting area.
15 May 2024
As above, staff all really helpful, nice atmosphere and the car was cleaned up nicely
15 May 2024
Easy service
13 May 2024
Booked car in very late and was provided with a quick turnaround when needed
13 May 2024
The work was done on time and a car was provided at short notice.
13 May 2024
The service rep
13 May 2024
Fast and professional
13 May 2024
Car termed as immaculate. I love it when my cards complimented!
13 May 2024
Work done as requested
13 May 2024
Always get a top service from all staff. Fitted my car in quickly and always explain things well.
09 May 2024
Good service
09 May 2024
Lewis was very professional and involved in my case. He kept me updated on every aspect
08 May 2024
I was most certainly liked the video of my car which the technician posted it to me very helpful indeed to know that your vehicle is A1 fit
08 May 2024
Progressional greeting and quick services
08 May 2024
Came in for service, which went smoothly, car health check is a nice touch.
08 May 2024
Went to pick up the car after being repaired was left waiting for an hour until we complained then just was handed the paperwork with no apologies and that was it absolutely shocking service will not be returning and have used sytner many times.
08 May 2024
When I tried to talk to the service team no one would return my call to discuss the issue which I find very unprofessional
08 May 2024
THE SERVICE WAS QUICK AND FRIENDLY AND I RECEIVED A FOLLOW UP CALL.
08 May 2024
Grate support throughout.
08 May 2024
Very satisfied
08 May 2024
The service a received was excellent
08 May 2024
Made suggestions and offers but wasn't pushy
08 May 2024
Simple, the young man Martin made it such a pleasure he is a credit to the company!!
08 May 2024
The showroom is outstanding! Far too posh for a Barnsley girl like me! From driving through the shutters to sitting in the cafe and driving away, my experience was fabulous. Clean, lovely staff, drinks on tap, literally can't fault it. Amazing.
07 May 2024
Excellent customer service
06 May 2024
I was pleased with how I was treated and the work undertaken.
06 May 2024
The front of House staff in the service area are friendly and make you feel welcome. The women on reception and the bar are just lovely . I think the guy that was dealing with me was called Martin. He was very helpful and kept me informed.
06 May 2024
Sytners staff are always very welcoming and professional.
04 May 2024
Again appropriate.
04 May 2024
Professional service and kept me up to date on the service status
04 May 2024
I was designated Safi as my customer advisor. She explained everything in detail, kept me updated with her phone call, was very friendly throughout giving me the reassurance that I'm in good hands. Would like to thank her for professionalism & help.
04 May 2024
Richard is fantastic, has been for years!
04 May 2024
Friendly staff, efficient
02 May 2024
The video health check is very informative. I was concerned about my driving/braking but I was assured all was well.
02 May 2024
Excellent showroom. friendly helpful staff who answer any questions you may have and no pushy salesman all in all a great experience
02 May 2024
it's like driving a new car ! top quality workmanship. very impressed.
02 May 2024
Great showroom and focused and informed staff
02 May 2024
great service
02 May 2024
Now what they doing
01 May 2024
Down to the brilliant layout of the dealership and the friendliness of the staff especially the salesman we dealt with, Chris Howe
01 May 2024
Smooth and prompt handover of courtesy car and picking up my car later in the day
01 May 2024
Easy to do, very helpful
01 May 2024
Took time to understand my issues and circumstances and provided the upmost professional experience.
01 May 2024
Everything went to plan and appreciate lift to allow us to use wait time usefully.
01 May 2024
Scott kept me in the loop the whole time and is a really personable individual.
01 May 2024
Couldnt have been easier to sort it all
01 May 2024
Appointment made and all went according to plan
01 May 2024
Richard was Excellant and has dealt with a fault that occurred after expertly
01 May 2024
Because the service was to a high standard
30 April 2024
Great Customer Service.
29 April 2024
As above
29 April 2024
I have used Sytner Sheffield for 40 years for service & purchases without serious complaint. If I have had issues it has been immediately dealt with to my satisfaction.
29 April 2024
Scott the service advisor was really good explained everything they did add on the vehicle check at £105 I didn't request this online but Scott said should do it he then did a discount as I was a bit disgruntled with the extra charge. top man Scott
29 April 2024
Job done in timescale predicted
29 April 2024
Fantastic Service from Sytner Group in Sheffield and Cardiff
29 April 2024
First class service as ever. The dealership has done everything possible to look after me. Thank you and well done. In terms of my squeaking brakes, there is nothing more they can do... the problem is the brake pad material used on the new M cars.
29 April 2024
As above. Richard was very helpful.
28 April 2024
Pete was really helpful in the body shop and is the only reason I've given a 3 star rather than a 1
27 April 2024
Friendly staff
18 July 2024
Car sorted out promptly despite problems with transport from factory