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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
495 ratings and 257 comments received in the last 90 days.
26 June 2025
Fantastic
24 June 2025
I am extremely satisfied with my experience at the BMW Sytner Sheffield centre during both the purchase and delivery of my new car. Chaneice Allen was professional, attentive, and made the entire process smooth and enjoyable.
23 June 2025
BMW were excellent. Communication with the electric charger company was not quite so smooth however.
20 June 2025
Fantastic showroom, amazing staff, smooth sales process
19 June 2025
From the moment I walked in, the staff were incredibly welcoming, professional, and approachable, absolutely no pushy sales tactics, just honest advice and genuine interest in helping me find the right car.
19 June 2025
Really good experience from start to finish.
15 June 2025
Goeorge Lott, the salesman, and Tom in finance, are faultless. No pressure, extremely friendly, superb. Always willing to discuss a deal and as long as it's sensible, they get it sorted. Seriously, first class, especially George.
07 June 2025
So happy I have found our family car as I have been looking for at least 4 months at other dealerships. However, from the moment I stepped into BMW, I knew my car was going to be purchased there due to the excellent customer service and quality car.
04 June 2025
This was again very good, and it was all handled brilliantly. Very happy customer driving away, and there is a small defect with my car but again this is being sorted to my satisfaction. The defect is a small mark on a piece of plastic trim.
04 June 2025
Everything went smoothly , full explanation of all the car features with assistance in ensuring phone connections were sorted
04 June 2025
David kept us well informed throughout the whole process
04 June 2025
Absolutely 100% service from all involved in our new car purchase , including the lady on the coffee station
04 June 2025
This was the 3rd car I've collected from Sytner in Sheffield. I keep going back (a round trip of 400 miles for me) because this is a very professional dealership who have tempted me with good offers and see me as a valued customer.
03 June 2025
Again, in large part this was due to the warm, personal service and excellent knowledge of George Lott. I would also like to recommend the Sytner centre in Sheffield. It is always clean, calm and a pleasure to be in.
03 June 2025
I was given flowers by Shaun Mather when I collected my new car. This was very much appreciated and will ensure I am back to buy my next car from him.
02 June 2025
Felt listened to, needs were met & service was exceptional
31 May 2025
Welcomed by staff on arrival,offered drinks Kept informed throughout of build dates ,arrival etc.
30 May 2025
Great service from Paul Cannon despite him being parachuted in when the initial salesperson was moved to attend to a different customer. I assume this customer was spending more than £39000.
28 May 2025
Able to meet needs quickly. Show room professional and very good staff from reception through all of team
23 May 2025
First class service from start to finish.
20 May 2025
My sales advisor was great and it would make me highly likely to buy from BMW Sheffield in future
20 May 2025
Richard Cooper always delivers outstanding customer service and nothing is too much trouble. The handover was incredibly smooth and it's always pleasure picking up new car with Richard.
15 May 2025
A fantastic facility at Sytner Sheffield, where you are made to feel special and important the moment you are greeted at reception. Sam covered every detail with me and left me feeling very happy. He even called me the following day to see all was ok
15 May 2025
More than satisfied. It was a pleasure dealing with Harvey. He was polite and extremely informative at all times.This was confirmed when he delivered our new car.
15 May 2025
Excellent seevice
08 May 2025
Everyone I spoke with was very friendly and helpful.
06 May 2025
Prefect call me with an ear when car was close to completion answers my question I had very nice overall
02 May 2025
See above
30 April 2025
David was and is a pleasure to deal with throughout the whole process. Dealership facilities and staff are also excellent.
30 April 2025
Great communication at all stages of the process
30 April 2025
I was kept well informed, and I appreciated that the vehicle was delivered earlier than anticipated.
18 April 2025
Sytner Sheffield is an amazing place to order a new BMW. I was very much satisfied with the whole process.
15 April 2025
Car is beautiful
08 April 2025
The representative who was dealing with my purchase was polite, informative and transparent.
07 April 2025
No issues, all straightforward and clear.
07 April 2025
Again Mark Lomas and his skills stand out here. The perfect salesman with a good technical knowledge as well.
07 April 2025
Very happy with Jess for support she provided with kindness and professionalism.
07 April 2025
David Smith was very professional, helpful and knowledgeable, he made the whole process easy. He is a credit to the dealership.
27 June 2025
Ben was great and he even waited for me after hours for me to collect the car.
26 June 2025
Like the report video on car work carried out as requested.
25 June 2025
The actual service of the car and the information provided to me was excellent, however, cleaning of my car was below average.
25 June 2025
Very good
24 June 2025
Did all I could ask my issue is with the BMW warranty and the salesman at Tamworth. Not the Sheffield joint.
24 June 2025
Perfect ??
24 June 2025
Excellent facilities work done in a timely manner
23 June 2025
Easy pickup and drop off
22 June 2025
Ailish was extremely helpful
21 June 2025
The service was OK but the bill was £150 more than I was quoted when booking. On collecting my car, I was kept waiting for 40 minutes, feeling very uncomfortable, while a manager finished his meeting and accessed a recording of my booking phone call.
21 June 2025
Service on the car was done in good time
21 June 2025
For the reasons above?
21 June 2025
prompt efficient service
20 June 2025
Service provided
19 June 2025
Kept me informed about what they were doing as well as providing video health check
19 June 2025
Very good service from scott and rob in the body shop.
19 June 2025
They kept me informed and were flexible about when I could drop my car off.
19 June 2025
Everyone I encountered on my visits were friendly , helpful and knowledgeable . Richard made the purchase of my new car very easy and was in no way condescending as I have found at other dealers. The salesman at Sytner Leicester could learn a lot !
19 June 2025
Very satisfied, the team went above and beyond for me. The video sent is clear, precise and informative.The team are great without being pushy. My car came in for recalls, all completed. Whole process and aftercare excellent!
17 June 2025
The customers service is very good, you are looked after by the staff, but the shine was taken off the experience by the issues outlined above, that I'm not sure have been rectified and I've lost a bit of confidence in the car.
17 June 2025
Great service
17 June 2025
Customer focused and great service
17 June 2025
Good service
16 June 2025
I am thrilled to give 5 stars for the exceptional service I have received at the BMW Sheffield branch from the moment I have arrived, the team provided professiona and friendly service. my car was thorougly checked , and to my delight, thank you all
16 June 2025
Very friendly and promptly staff, assisting me for my car service action. Very professional staff.
16 June 2025
The service advisor was totally professional, easy to deal with, very polite and helped me with some other queries I had. Absolute pleasure to deal with.
16 June 2025
The team always make me feel welcome and valued, they reflect the BMWs quality and standards. Changing the appointment date twice coupled with 2 separate teams working on the car made the process more disjointed than usual but they overcame this.
16 June 2025
I'm satisfied with the service I received especially from Ailish who had to put up with me contacting her for updates over the week long period of having no car. I do just feel your courtesy car situation should be looked into.
16 June 2025
first class
16 June 2025
The appropriate job was carried out and completed very well.
15 June 2025
Brillant service
14 June 2025
Great service provided, had my car serviced and wheel repaired. Young lad who was in the service department was very polite and helpful. Also, accident repair manager was great, wheel repair was so quick and of good quality.
14 June 2025
All went as planned
13 June 2025
Service and repairs completed on the day as promised, despite a delay due to my employer's fleet management company.
13 June 2025
Very satisfied
12 June 2025
Good customer service from Lewis Hallowes.
12 June 2025
As above
12 June 2025
Very satisfied
12 June 2025
Mot was thorough and done swiftly. Really like the video of the car care service.
12 June 2025
Service was great quality and completed on time
12 June 2025
Very good customer service from Lewis however this was a major service at more than £800 pounds and ad blue was not top up . Not sure if included in service like windscreen washer but a bit strange this is not covered considering the cost
11 June 2025
Got everything sorted on the day. No issues at all.
11 June 2025
Good service
11 June 2025
A pleasure to visit
11 June 2025
Very happy with the service experience. Great place with all helpful staff. All the staff are very accommodating and professional. We travel much futher (35 miles approximately) to visit Sytner Sheffield but so worth it for being taken care of.
11 June 2025
Good feed back , organised .
10 June 2025
Not happy with the calls we experienced And telling us not to take car in and ring bmw assist instead it was bank hol and didnt want to be busy
10 June 2025
As above. Sales orientated and not customer orientated. Disregarding my requests
10 June 2025
Very pleased.
09 June 2025
All could not have been better
09 June 2025
Everything completed as expected, comfortable waiting area
09 June 2025
No like for like car or even a 5 door car given, Waited 6 weeks for a service appointment.
09 June 2025
Very satisfied
09 June 2025
Always a pleasure nothing too much trouble
09 June 2025
Completely satisfied. Overshadowed the MB service of past by a long way.
09 June 2025
See above
09 June 2025
Excellent communication from Scott
08 June 2025
Been coming for services an mots now 5 years always excellent but this was the first time I didn't feel comfortable
07 June 2025
Scott, the service advisor, is really helpful and informative
07 June 2025
Again very professional and relaxed
07 June 2025
They were brilliant
07 June 2025
Excellent service from start to finish
07 June 2025
Did not expect it to take so long for Mot, brake fluid change and wheel alignment.
07 June 2025
Work was carried out professionaly, but no courtesy car was offered. Also It looked dirtier after it's clean than before we brought it in.
07 June 2025
Scott was amazing and attentive made me welcome and valued
07 June 2025
Felt like Sytners was more than happy to accommodate my needs. Martyn was more than helpful.
07 June 2025
All the staff I interacted with treated me with respect, were happy to help and kept me informed
07 June 2025
The personal service of an identified employee who took control of the whole process was excellent She herself was faultless in her attention and knowledge
07 June 2025
As above
07 June 2025
Everyone is very professional
04 June 2025
Everything was smooth
02 June 2025
The service experience was excellent, Scott went out of his way to ensure the service experience was exemplary.
31 May 2025
Very well organised and informative
30 May 2025
Did exactly what I asked for in the time frame promised
29 May 2025
Ben has always made sure all work required to my car has been carried out and ensured I am booked in for regular service can not recommend him enough. Absolutely amazing very good at his job and goes above and beyond to provide the perfect service.
29 May 2025
Good level of service
27 May 2025
good friendly service, no issues with work carried out
27 May 2025
Completed work at short notice to allow me to go on holiday and kept me informed all the way through
27 May 2025
Kept me informed throughout
27 May 2025
They found an incidental issue whilst they were changing the tyres, which they are now sorting
27 May 2025
The work done was satisfactory.
26 May 2025
Great experience in the dealership
26 May 2025
Everything done as expected
26 May 2025
Always a pleasure to deal with sytner Sheffield. Thanks again Scott.
25 May 2025
The service department at Sytner are always very attentive in dealing with my requirements. The service advisors on recent visits have always been courteous and particularly helpful.
25 May 2025
The service was completed within the day which was convenient for me
25 May 2025
They recognized that there is a common fault with this car and adjusted the price accordingly.
25 May 2025
Tom kept me informed regularly throughout the service over the 3 days my car was in the garage
24 May 2025
I always get good service from Sytner's BMW Sheffield It's the only garage that has ever worked on my X2
24 May 2025
Quality service as always from BMW and staff
24 May 2025
Scott Walker has been very helpful, prompt and clear in his communication.
24 May 2025
As above
24 May 2025
Martyn and Dale were fantastic. I am quite a picky person, and was half expecting to get fobbed off - but they didn't judge and delivered a service I would recommend to anyone. I will certainly return for regular servicing in the future!
24 May 2025
Very easy to deal with and my car was returned to me gleaming.
23 May 2025
Excellent at every step.
22 May 2025
Kept fully informed and updated
22 May 2025
Experienced,knowledgeable staff who keep you informed on vehicle processes.
21 May 2025
Customer service is always great the staff are very approachable always there to help
21 May 2025
Keep you updated
21 May 2025
Great service
21 May 2025
Amazing service staff and techician. Everyone from the outset is welcoming, friendly and always smiling. Always a very smooth service experience and very accommodating. Please see comments in question 1
21 May 2025
Been using Sytner for over 15 yr I pass Stratstone BMW 1 mile away from me to go to Sheffield (30mile round trip). Says it all?
21 May 2025
Staff were lovely and attentive just a really well rounded experience
21 May 2025
I found it a pleasure to deal with Scott Walker, he is diligent, personable, and kept me informed of status in a timely fashion. I am also grateful he found me a quiet desk so I could work while I waited. Great customer service.
21 May 2025
Everything ok
21 May 2025
As above.
21 May 2025
As above
19 May 2025
Was kept informed of progress and service completed efficiently. Great customer service.
19 May 2025
Ben who was the advisor is a credit to the business and assisted me in all the right areas.
19 May 2025
no hassle
19 May 2025
Service was booked in so quickly and i got to know how the car was at each stage of the process
18 May 2025
Problem with dashcam sorted
18 May 2025
Quick and efficient
18 May 2025
Good staff and on time delivery
17 May 2025
Fast no hassle service
17 May 2025
The people who did the service I cannot fault and the car was lovely and clean but the customer service was dreadful.
17 May 2025
Always available to help
17 May 2025
Martin looked after us very well, even though you didn't have the airbag in stock. Thank you.
16 May 2025
reported a dent on OSF door whilst the car was in the service department , still haven't had response from the garage.Issues still remain with the car that it was booked in for including a droning noise from front and crease in OSR door.
16 May 2025
Good communication, helpful link to video for healthcheck on vehicle.
15 May 2025
Very professional the staff are friendly and give good service
15 May 2025
Excellent service
15 May 2025
On this occasion Martyn n the team when above n beyond to look after me.
15 May 2025
Staff all polite and pleasant.
15 May 2025
As above, prompt professional and courteous and regular updates on work carried out.
15 May 2025
Bit steep pricing for an oil change, £420 compared to other main bmw dealers quoting approximately 25% less which is still high for what it is. Also incorrectly measured my brake discs to get me to pay for new at nearly £800-900 for just rears?
14 May 2025
Kwik
14 May 2025
Excellent service throughout. This garage sets the standards for others to copy.
13 May 2025
Good service from Tom
13 May 2025
Easy to check in, fast and efficient friendly staff
13 May 2025
I am glad that the inital diagnosis of a failed 12v was rectified. The 12v failure was a symptom of the `EME faiure rather than a cause in and of itself. Well reolved.
13 May 2025
Rubbish service with bad service
12 May 2025
Still not sure about my headlights
12 May 2025
Again good Service
12 May 2025
Car was serviced quickly & I was kept informed
11 May 2025
Nothing to complain about at all.
10 May 2025
Professional
10 May 2025
Louis sorted out the issue regarding the discs and was very helpful
10 May 2025
Good service fast and efficiently
10 May 2025
The service was carried out very quickly and I didn't have to sit and wait for too long. Thomas kept me updated as often as he could which I was happy about.
10 May 2025
They did everything that they said they were going to do
08 May 2025
Scott brilliant customer service
05 May 2025
Excellent service and friendly people
05 May 2025
Brilliant service very professional as expected.
03 May 2025
Super quick.
03 May 2025
Sam was very professional
02 May 2025
Ben Morris-Clarkson was looking after me on the day. Had a good chat with him and he could see things from my side as a customer and wasn't pushy but gave me options and time to think things over which I appreciated. Thanks again Ben.
01 May 2025
Excellent customer service and professional handling of my warranty repair.
30 April 2025
Once the problem was identified they provided a fix quickly and without hassle.
30 April 2025
Fantastic service
30 April 2025
Brilliant service
30 April 2025
Service adviser Scott is excellent. Great job. ????
30 April 2025
They fixed the recall problems and explained everything through a video and in person.
30 April 2025
Polite staff, great venue and easy to do business with.
30 April 2025
Again great service very helpful and friendly staff
28 April 2025
Great service and as a bonus car had been valeted and was spotless inside and out.
28 April 2025
Had to get taxi , in the past we got a lift!
28 April 2025
I stayed in the garage to catch up with my admin work. The car was ready within 3hours
28 April 2025
Very
28 April 2025
Very happy with my service experience
26 April 2025
I was kept up to date at all times with the status of my vehicle. Nothing is too much trouble and staff are always extremely helpful
25 April 2025
No time wasted with the work which needed doing.
24 April 2025
1st class, experience
23 April 2025
The service on the vehicle was completed in a reasonable time and I was kept updated throughout the process
23 April 2025
Perfect
23 April 2025
Did what they said
23 April 2025
Rude person who dealt with me. No empathy or consideration to what I was saying.
23 April 2025
Kept informed of progress
22 April 2025
As in box 1
22 April 2025
I waited for the MoT to be done and was able to sit in comfy seats to work while I waited
22 April 2025
Updates in the day , to smoothly picking up my car to time they said
21 April 2025
Clear communication throughout. They do what they say they will within the expected timescale.
21 April 2025
Kept well informed throughout
21 April 2025
Best showroom / service area experience
21 April 2025
Service has been accommodating in getting the defective vehicle in but faults keep occurring. The suggestion to call BMW Assist was met with a refusal, so I was left in the difficult position of having a defective vehicle I couldn't drive.
21 April 2025
Excellent service
21 April 2025
Nothing was too much
21 April 2025
My vehicle was collected from home and returned with repair completed
21 April 2025
communication great ??
21 April 2025
Car came back with the same problems.
21 April 2025
All very efficient and was provided with courtesy car at short notice
19 April 2025
All went well and got it done in good time
19 April 2025
It never changes always confident I will receive first class service and work
18 April 2025
Scott was a pleasure to deal with
18 April 2025
In addition to everything, the completed a brake service free of charge
17 April 2025
Ben was very accommodating
17 April 2025
I did not get a reminder buying the car from you, that its mot was due. I have only driven just a few thousand miles in good weather and I found that the windscreen washers blocked, but not covered by warranty then I got a call about renewing it?
17 April 2025
Carried out work efficiently
16 April 2025
Highly satisfied
16 April 2025
What was done was fine
16 April 2025
Good clear service
16 April 2025
Had great service from the team with information all the way through.
16 April 2025
Just great from start to finish.
16 April 2025
If it was fixed then it would be 5 stars.
16 April 2025
Ailish was very attentive & extremely courteous.
16 April 2025
Great service from all of the service team at Sytner Sheffield
16 April 2025
Super efficient
16 April 2025
I wasn't informed the recall for the EGR needed a 2 hr cool down, before you could replace. Stayed in the showroom for 6 ½ hrs waiting. Could've have been better informed of the duration
16 April 2025
They did no service this time because of your extortionate asking price..
16 April 2025
Work derailed was carried out really well, Martin my advisor gave excellent customer service
16 April 2025
Friendly, include a taxi ride and free wheel alignment.
16 April 2025
Excellent service is provided by Richard holmes. His service is second to none. He is a credit to Sytner Sheffield
16 April 2025
Each contact with the dealership was pleasant and everyone was always friendly and polite
16 April 2025
Done efficiently and professionally
16 April 2025
Richard Holmes was excellent. Spent time with me and alleviated my worries now I know I will only use bmw Sytner - no where else will match this standard of service so happy to always bring my car to sytner and will highly recommend to others.
16 April 2025
Booking a service isn't an invitation for your sales team to ring asking if I require my car valuing with a view to buying a new one. If you wish to remind me of my service the day before, do it by text. It works for the NHS so why not yourselves.
16 April 2025
.
14 April 2025
Very satisfied and I hope the process will be as good the next time I'm ready to exchange my car.
12 April 2025
Was overall pretty good but I suggest when you offer a vac and wash that you actually wash the car and not just spread muck about
11 April 2025
The service I received from Ben was outstanding
10 April 2025
Fairly satisfied
09 April 2025
Member of staff Ailish Connell was very helpful and went out of the way
08 April 2025
My car service took longer than the initial planned time, however there was a fault found on the car that required a part to be ordered. I was kept fully informed of the timing of the events and the fault was satisfactorily rectified.
07 April 2025
Sytner were quick and efficient at replacing the headlight
06 April 2025
Quick easy and all done to a great standard
05 April 2025
Alish was very helpful on the service team
05 April 2025
You were all very nice and the airbag recall visit was flawless - i am confident that you did the work, though i didn't see you do it - i trust you on this
05 April 2025
Efficient service carried out by people who care and comfortable surroundings to relax and wait for your vehicle.
26 June 2025
We have bought several BMW's and Mini's over a number of years. However it is the first time we have used this centre. We are very satisfied with the whole experience. Special reference to Sam Keyworth - top man worth keeping !!