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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Danny Wood

New Car Sales Manager

Jamie Jackson

New Car Sales Controller

Lee Griffiths

Used Car Sales Manager

Martyn Ward

Used Car Sales Controller

David Froggatt

Aftersales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Cat Beck

HR & Business Administration Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Clean very professional

Service

Happy

Service

Everything done as requested

Service

Got all I needed with no hassle

Service

My service at BMW Sytner Sheffield is always 1st class.

Service

Everything was explained at all points of my visit.

Service

Excellent service

Service

It was all so easy

Service

From the health check call within hardly anytime at all of having my car to the video to the work carried out all was excellent and professional. Extremely happy with everything

Service

Carried out the work and kept me informed.

Service

Everything was carried out as promised and expected. Lisa and the other servicing and FOH staff were helpful and accommodating, and a pleasure to deal with.

Service

Very quick and easy process and excellent COVID procedures in place.

Service

I've always had excellent service from the team - over many years, and Jason Cole and the team continue to maintain the same high standards that Sytner customers expect and in my case receive, year after year!!

Service

As above. I trust you to service my car to the standard required

Service

The car collection & delivery service (used for the first time as I'm currently unable to drive following eye surgery) was very efficient. Safi kept me informed of progress by phone throughout the service/MoT and she could not have been more helpful.

Service

Always trust my car will be looked after

Service

Sytner staff are always friendly and positive and knowledgeable. The service team are no exception and helped me with my servicing needs.

Service

Easy experience from start to finish

Service

Again, no issues kept me informed of work being done and timescales

Service

Made car all clean and made me aware of any issues with car

Service

Very clear communication throughout. Dealt with all my issues and kept me updated.

Service

Issues resolved quickly without any hassle, very helpful service advisor

Service

Staff were lovely and very helpful. My car was booked in within a couple of days of phoning and ready within a couple of hours. Full health check done on my car too which was very helpful :)

Service

An easy and pleasant transaction

Service

My service advisor Richard Holmes is excellent. I go to him with any issues and they are sorted. Richard is pleasant, well mannered and a nice guy. I get updated when he says I will. His service is excellent.

Service

The response from synergy was brilliant,I have no reason to criticise anything.

Service

Consistent efficient service. Staff always helpful and informative. Richard Holmes recently was the latest in staff at Sytner Sheffield who provide excellent service and assistance.

Service

Helpful and thorough. Listened carefully to me about the problems with the car. They asked lots of questions to help solve the issues. Jason and Jamie in service were very helpful. John the parts manager was also really helpful.

Service

Good service received

Service

Easy to book appointment and work carried out to a satisfactory standard

Service

Very informative and video very re-assuring.

Service

Very pleased overall

Service

Couldn't fault the service.

Service

Always great service with fantastic communication. Clear guidence

Service

Dealt with swiftly & proffesionally

Service

Cannot fault any aspect.

Service

Everything perfect. Communication throughout

Service

Sam was very friendly and nothing was too much trouble, made me feel like a valued customer

Service

Very satisfied with the whole process from booking to completion of work

Service

Good customer service

Service

I was completely satisfied with the service l received by all the staff. Loved the video from the mechanic you covered everything.

Service

Well organised, friendly service

Service

Quickly dealt with issue

Service

The car is driving very well like new

Service

No issues whatsoever, friendly and informative at all points.

Service

Jonathan Parton took on board comments made prior to the service & ensured these were rectified during. Polite gentleman who made us feel welcome. Nice area to wait in & beverages offered which is a nice extra.

Service

I have always had good service from Sytner and your facilities in Sheffield are now superb. Chris was very affable and got me a good deal on the service I had done after BMW refused point blank to allow any extension to my service plan due to Covid

Service

Excellent friendly and efficient service and dealt with problems without any inconvenience

Service

The service was done on time and we were able to stay for the 90 mins in your very pleasant waiting area and enjoy and enjoy a complementary coffee.We we're told what had been done.

Service

I travel 45mins to this dealer as since purchasing the vehicle from them I've always had exceptions service and trust them with my car

Service

Very well organised and I was kept updated throughout the day by an allocated member of the service team. Nothing was too much trouble.

Service

I was happy with the service provided

Service

Excellent service and communication

Service

Great service. Friendly staff, responsive and professional.

Service

The meet and greet was fantastic never experienced this type of drop off before really like how someone was there straight away and the communication throughout my car been in was really good

Service

First point of contact was Safi Clemitshaw who is absolutely customer focused. As a private customer the price quoted was realistic and acceptable. Car was ready in time allocated. With car washing returning, on collection the car looked like new.

Service

Great site. Great service. Great price

Service

They take your car, and bring it back all washed and cleaned.

Service

Looked after throughout

Service

Did what was required in a prompt time and returned the car looking very clean.

Service

Great overall experience.

Service

Very pleasant and efficient assistant

Service

Staff were very friendly and helpful and next day had someone call to ask if everything was ok

Service

John talked to me all through the process and was very professional

Service

There were a number of issues with the car purchased, but all remedied without any fuss and in a timely manner.

Service

Satisfied with work that was carried out didn't feel pressured into having a couple of things done what was picked up on survey of car

Service

I was unaware of recall work required, but it highlighted by them. Did it as fast as they could. Smooth and efficient service.

Service

Great customer experience

Service

Excellent service provide by all

Service

Richard in Service in particular provided a professional and high quality level of service throughout. He kept me informed at each stage of the process.

Service

Very happy with service provided

Service

Cannot find any fault

Service

Good communication, and excellent staff, very helpful and polite.

Service

Excellent, even sent a video to keep me informed.

Service

Ticked all the boxes.

Service

You are the best. Your workers carry out their duties in a professional way

Service

Good

Service

Easy booking process and kept to timescale

Service

Excellent Staff, good attention to detail.

Service

great service , and facilities

Service

Nothing more could have been done

Service

Very professional and their customer service is excellent, nothing is too much trouble and they always go the extra mile for their customers.

Service

Your service was very professional

Service

Vehicle recall. Very organised check in. Friendly and helpful staff.

Service

Always friendly, honest, service.

Service

Very well looked after

Service

Car ready on time and a very helpful assistant on telephone.

Service

Kept informed

Service

Service and communication was excellent

Service

Great facilities and attentive staff

Service

Straight forward drop off everything went smoothly no problem excellent service

Service

Great communication

Service

Polite & informative from start to beginning

Service

I assumed the service would be a little quicker due to the scope of it so was slightly surprised how long I was told I'd be waiting. Car was then delivered within the timescale and cleaned on the outside.

Service

Car booked in quickly and sorted easily under warranty. Drop off and collection was efficient and friendly.

Service

Richard was superb. Sytner take care over the car and the customer. Even with covid protocols I was able to work in the café while my care was worked on.

Service

No dramas and made to feel welcome

Service

Nothing was too much trouble in finding my problem with my car

Service

Excellent staff and hospitality

Service

jonathan and service team keep you updated about your car at altimes

Service

My Service advisor was 1st class very professional and caring. Could not have been more helpful especially over a certain problem I had and he resolved it with no fuss.

Service

They have fast and good service

Service

I am always looked after which is important to me

Service

Excellent service. all staff were friendly and the problem was resolved very quickly.

Service

Warm and friendly environment

Service

Always great service.

Service

Everything went well

Service

Meet and greet was good, and BMW staff were courteous

Service

Always a good experience when I have needed any work done.

Service

You seem efficient

Service

Lisa Blythe polite, friendly and professional. Reception into the building polite and efficient. Lot's of space around with Covid measures taken seriously, so reassuring.

Service

Everything was first class from arrival to departure. A very special word of thanks to LISA BLYTHE who dealt with me, totally professional in the way she looked after me, a credit to herself and Sytner Sheffield she has my highest praise 1st Class

Service

Everything carried out as expected and at a reasonable price

Service

I was prompted to sort out an upcoming service that saved me having to visit again.

Service

Pete at body shop (Sheffeild)

Service

AS ABOVE. POLITE STAFF, VERY HIGH LEVELS OF PROFESSIONALISM

Service

Great service, easy and straightforward. The video health check is a nice touch

Service

Very satisfied.

Service

Helpful people, nice too - prompt and focused service, again, no unnecessary frills

Service

fast and efficient on the day

Service

Great service

Service

All the people I've dealt with have been friendly helpful and courteous.

Service

Safi explained what would be done to the car during the service she also gave her card so I could contact her if I had any questions after I had left,. She told me roughly when the car would be ready and called me when the car was ready.

Service

Professional from start to finish

Service

Very satisfied

Service

Richard Holmes was very polite and efficient. Service undertaken promptly while I waited

Service

Jason Cole

Service

Professional service from start to finish. Car was health checked and washed too!

Service

My annual service was easy and stress free.

Service

No problems.

Service

All issues resolved

Service

Everything taken care of

Service

The advisor was absolutely great, friendly, knowledgable and a pleasure to deal with

Service

George went to great lengths to find the right model of car that fitted my needs... I was all over a Mini Countryman on my previous visit to chose my next Mobilty car ..

Service

My car was serviced in the time frame whilst I was waiting in the showroom, Very impressed with the Covid 19 safety measures.

Service

The service I received was as usual world class from arriving to departing I was informed of what checks were being carried out to my car and also sent a video of the checks taking place which made it easier to understand.

Service

They were very thorough and carried out the work quickly.

Service

Bar that I had to leave the car overnight I was happy with the result.

Service

Personal service manager in body shop very helpful very covid safe

Service

Everything went to plan

Service

I am pleased with the service I received. Bmw advised me I didn't need all of the work I had expected to be done. This saved me money and reassured me I was getting a good service.

Service

Excellent communication from Scott Walker in the lead up to, during and post appointment. Thank you.

Service

Work was completed bang on time including the car wash

Service

I was as always very pleased with the service, and I'm always happy to go back as I know that any problems I would have would most likely be sorted out quickly and professionally.

Service

It's always a painless experience dealing with Sytner Sheffield and this visit was no different.

Service

First class service as usual. Staff polite friendly and helpful. Work completed on time. Well done. Love the drive in service bay.

Service

The service was carried out in a timely and efficient manner

Service

Very very satisfied, I asked for the car to be washed on the outside and it came back lovely and clean.

Service

Given options and suggestions

Service

Always a positive welcome, friendly and knowledgeable staff.

Service

professionally done.

Service

No problems only yeses

Service

Great service from start to finish!

Service

My car was fully serviced and it's now without any known problem.

Service

Very straightforward process - and covid restrictions clear and followed by all from the moment I arrived. Lovely surroundings and attentive staff.

Service

Very welcoming , very professional, Great customer service

Service

Organised professional and no time waisting

Service

Once finally booked in the service was on the day absolutely fine at Sytner Sheffield and my attendant was excellent.

Service

First class service

Service

Very detailed and organised

Service

Did not keep me waiting about always keep me informed about my car

Service

The whole experience was flawless

Service

Friendly welcome, kept informed throughout the service and car was available earlier than expected

Service

Positive customer service during the service.

Service

High quality job!!!

Service

Slick, helpful, on time

Service

Very professional set up

Service

The sales people at Sytner in Chigwell responded to my queries promptly and effectively from the beginning to the end of buying process.

Service

Jacob Watts is a fantastic salesman and I would recommend him to anyone, I really enjoyed dealing with him. Couldn't have asked for more

Service

Always kept informed of progress

Service

Very professional I feel I am in safe hands

Service

Luke Dixon who helped me with the car was always polite and very helpful nothing was to much trouble for him .

Sales

The staff were attentive without being pushy. They were knowledgeable and offered every assistance. The showroom is immaculate and the COVID protocols were very reassuring.

Sales

I have built up a relationship with Sytner Sheffield over many years and found that I can rely on the team to get me the best deal they can both with the car and the financial side also, all I have to do is contact Paul Castleton who takes care of it

Sales

Quick and helpful.

Sales

Brilliant from start to finish

Sales

Fantastic, this is the second time I have got my BMW from George in Sheffield and he's been brilliant both times. George communicated frequently and couldn't do enough to ensure I got a great car

Sales

Jacob was a very personable and attentive salesman who put up with my many different pricing requests and helped me through my first pcp purchase.

Sales

The branch was spotless and staff were friendly. The cleanliness of the toilets was excellent and modern. I was made to feel welcome upon arrival and was greeted by smiling staff. I was kept updated throughout the production of my vehicle.

Sales

The salesman (George Lott) was extremely helpful with going through the process of getting the car order process through and he always kept me updated about the car status and was a successful process at the end

Sales

Both Luke and Tom were very helpful especially considering the circumstances at the moment.

Sales

Curtis Wilding. great man to deal with

Sales

Mark took the time to show me how everything worked in the car and help me set up the app on my phone.

Sales

Luke went over and above to what I would have expected. The level of service provider by both Luke and Tom was exceptional.

Sales

Very happy with the service provided

Sales

Turn around of collection was excellent, friendly team.

Sales

Quick efficient transaction and delivery handover

Sales

Great deal, great service and David Smith went the extra mile to obtain additional accessories for our new car.

Sales

A 10/10 experience. The friendly nature of all the staff make every visit extremely joyful! Teamed with the facilities, and surroundings of the dealership make the experience feel very premium and well aligned with the BMW brand.

Sales

Excellent service, all down to the salesperson LUKE DIXON, and the after sales calls and advice invaluable.

Sales

Welcoming no pressure

Sales

Gemma Huntley has to be one of the best I have come across in 40 years of buying cars and I followed her from Derby Stratstone to Sheffield Sytner because of that. She actually does what she says she is going to do! So rare these days.

Sales

Great environment. Knowledgeable staff. Eager to help and support.

Sales

Very smooth vehicle handover. Adam took his time with us and vehicle was fully prepped. Very comfortable dealership, made to feel very welcome as we had travelled from Aberdeenshire to collect the vehicle.

Sales

My last 6 BMWs have been purchased at Sytner Sheffield via Matthew Jagger and Paul Castleton, both of whom provide a first class service.

Sales

Excellent service, knowledgable staff ,

Sales

A very professional and friendly dealership. Everything went to plan.

Sales

Great knowledge of product

Sales

Made to feel very welcomed , could answer all my questions and found me a great car

Sales

Straightforward to deal with and they delivered the car to us too.

Sales

Usual great service and sensible business approach.

Sales

Jacob Watts was outstanding. He was charming, professional and very knowledgeable across the whole BMW platform. He worked extremely hard to obtain the car which best matched my specifications from those that were in the country. He was exceptional.

Sales

I was completely satisfied with the car and customer service they provided

Sales

Again Luke ensured good communication throughout. When there was a couple of little glitches he stepped up and helped resolve them. I feel there is genuine care for the customer experience and satisfaction.

Sales

I was offered a test drive allowed to see the potential new car. The differing ways of financing the car and valuation of the trade in were all dealt with very well and made the all experience relaxing.

Sales

Nothing was too much trouble very smooth handover .

Sales

No problems or issues. Our requirements were listened to and an agreement reached. No sales hassle. However, the process was quite lengthy.

Sales

Very professional and friendly advice throughout the process , particularly in view of the restrictions caused by Covid . The delivery of the car and handover were very well handled and I had great support throughout from Matthew Jagger,

Sales

Sale was agreed one day and I picked up the car the next. No protracted negotiations and very straightforward to deal with.

Sales

All went to plan

Sales

Updates along the way, with the build progress - it makes you feel involved with the car build.

Sales

Ideal service, can't fault the service provided by Luke Dixon, pleasant, informative, professional and gives the impression he wants to help rather than has too.

Sales

Couldn't fault the process and experience.

Sales

I was completely satisfied didn't know what I wanted when I went to Sytner the sales team put me at ease went through all the options I had and I came away with a brand new car amazing.