Loading...

ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Danny Wood

New Car Sales Manager

Jamie Jackson

New Car Sales Controller

Lee Griffiths

Used Car Sales Manager

Martyn Ward

Used Car Sales Controller

David Froggatt

Aftersales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Cat Beck

HR & Business Administration Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely satisfied with service

Service

Good communication from the start to the finish . Feed back on work done and also any potential work arising

Service

No issues

Service

Very well organised in these difficult times

Service

Everything was first class

Service

In difficult times, it was organised like clockwork.

Service

Work quickly completed. Covid measures excellent

Service

safe quick service, done quicker than first estimated

Service

The car was completed on time and I was kept informed by Safi.

Service

Samantha Bailey was very helpful and the service was done quickly. Very good customer service all round and I was impressed.

Service

We have dealt with Sytner Sheffield on several occasions and have been highly delighted with the service. The last visit during covid was done very safely

Service

From booking the service to collecting my car the service was flawless a pleasure to deal with such an excellent organisation

Service

Friendly staff, take care of your car and give your car a health check afterwards which gives you piece of mind that everything is ok

Service

I was extremely well looked after by Safi Clemitshaw one of your service advisors in the present Covid 19 times

Service

Service experience was excellent especially from Samantha Bailey. She went through the entire service with me an dealt with concerns I had. If it wasn't for Samantha dealing with the concerns I had around a service I would of considered going elsewhe

Service

Service was carried out in the timely manner

Service

Quick and efficient, the staff are alway polite and welcoming.

Service

The staff went above and beyond

Service

very good service. Staff very attentivr

Service

Again no problems easy drop off and pick up

Service

No problems at all

Service

Well organised and very thorough assessment and explanation of the reported issue.

Service

All good thanks, everything dealt with well.

Service

The car was dealt with very efficiently

Service

Great experience visiting sytner in Sheffield

Service

Always helpful when contacting them

Service

all issues sorted

Service

I booked a waiting appointment and got my car back within an hour.

Service

Always painless and stress free

Service

Very simply; courteous, taking the time to listen and advise, great facilities, and the people I have dealt with, particularly Richard has been very very good.

Service

Work done under warranty without issues

Service

Able to fit in early due to a change in circumstance. Always really helpful

Service

Dealt with quickly with excellent Covid safety measures in place.

Service

Absolute brilliant customer service from Pete Mitchell and Chris Cusack

Service

Good service

Service

Easy booking, short wait for appointment, work completed in time. Payed slightly less than quoted online. Felt very Covid safe.

Service

Fast and kept upto date

Service

Efficient operation and process. The 90 minute express service worked well. The service representative kept me updated with progress.

Service

Efficiency with a smile

Service

Richard who was my Advisor for the day with my car being in for its service was amazing! helped be get to the correct people with regards to my service Plan, also was very polite and well knowledgable.

Service

Professional and helpful service team gave me confidence my car was looked after properly. An issue during service was handled very well and a satisfactory outcome was achieved. Will definitely recommend.

Service

Efficient service in these difficult times. They arranged a prompt appointment and kept me updated on the day. Felt safe in the dealership due to the measures that have been taken.

Service

Richard in service was really nice, friendly and kept us informed every step, he liased with BMW for us and was very professional throughout

Service

As always first class

Service

Professional, competent and I trust them

Service

All the staff at Sytner BMW in Sheffield are welcoming and go out of their way to ensure each visit is a positive one.

Service

It was a recall and everything went smoothly

Service

Was going to give 4.8 stars as on my previous visit all the dust caps were missing after the service, but you did give me another set when I was next passing so 4.9.

Service

Car easily booked in, job completed to agreed timescale, good customer service.

Service

All work carried out exactly as promised. I was informed at every step of the scheduled work and costs involved by Chris .

Service

The ease of driving straight in to be met by one of your colleagues and to feel confident that someone is going to look after your car in the way that I would Great service

Service

Good systems in place and friendly staff. I asked for the work to be completed before lunch if possible and it was. This was very much appreciated.

Service

Friendly professional staff. Provided an excellent service.

Service

Took slightly longer than was scheduled to do so. But these things happen.

Service

Communication between customer service and technician very good.

Service

Problem fixed and kept fully informed of progress during the day

Service

The only disappointment was that you did not have a courtesy car available however I appreciate that the repair was not booked in advance so this could not be helped.

Service

Friendly and helpful staff

Service

Very quick and efficient

Service

IT was only booked in for a software update, all completed as planned

Service

As usual, very professional, knowledgeable and friendly.

Service

Car drives fab now

Service

The Sytner dealership is a model of its kind. Its almost a pleasure to part with my money.

Service

Very satisfied fault rectified first time no further visit necessary.

Service

I had a problem, turned up at the garage without an appointment and was seen immediately. My car was fixed while I waited and I was soon on my way. The service was excellent

Service

Quick and convient, able to have a wait in service during the current circumstances was very helpful.

Service

Managed well under difficult circumstances.

Service

a great service and very well managed given the restrictions in place due to Covid-19

Service

No problem

Service

Safi was a great help and I was able to get my issue sorted very quickly.

Service

Large well located dealership that provides a helpful and professional approach to car servicing.

Service

Booking time to suit Kept in contact Video of work undertaken and explanation Considerate Friendly

Service

The work done was very good

Service

The guy who looked after my car explained everything everything I needed to know about my car after health check.

Service

Everything was as expected and the waiting time was as agreed.

Service

All our questions were answered all service was really good

Service

Best dealership I have dealt with so far

Service

I was happy that they fixed the reported problem on the first visit and that the potentially expensive repair (replacement turbo) was covered under the warranty. The biggest disappointment was the inconvenience of no courtesy car being offered again

Service

Done as agreed

Service

Covid 19 precautions allayed my safety fears, so I was happy with that. My customer service rep, Richard, explained everything that would happen very well and kept me informed of the progress of my car's service.

Service

The best that could be done under COVID19 restrictions.

Service

Easy to make contact and friendly and efficient service.

Service

Service was good, but customers were not allowed to wait in the customer sitting area. I had to wander around outside for 6 hours until my car was ready.

Service

Sorted out my problem

Service

Even when the car was returned to myself . I had A call from the sammy the day after checking all was okay. Never had that before. She has been great from start to finish .

Service

Very professional

Service

Scott was very professional and went out of the way to help me on the day loading my bicycle and did best under the circumstances / outside wash of car .

Service

Brilliant all round again

Service

Safi is always brilliant with me, down to earth and equally very professional. Great communication and with a smile. She's a credit to Sheffield Sytner BMW.

Service

Communication from Jason was perfect.

Service

Great service from Richard Holmes!

Service

Samantha Bailey was my appointed Service Advisor on both recent occasions. Sammy had a very professional approach with timely updates on the situation, always leaving me with the impression of going above and beyond.

Service

Efficiency, professionalism of staff. Ambiance of environment. Video of vehicle underside being made available immediately.

Service

No nonsense service is what I want, and was given.

Service

Everything done as it should have been.

Service

Job on my car done swiftly but no less professional

Service

I've always had first class service from Sytner Sheffield. Professional in all regards.

Service

Easy booking procedure online. I was seen straightaway when I arrived at the dealership. My service advisor was polite and friendly. My car was ready on-time with no problems. Great job!

Service

I dont think Sam could have done anymore to make the visit better. She was friendly and wam and follwoe through on everything.

Service

Very organised

Service

Under difficult Covid conditions I felt safe and confident that everything was being done

Service

Jacob was a pleasure to deal with. Incredibly patient, helpful and well informed.

Sales

Paul W was great to deal with

Sales

Stress free, wonderful facilities and excellent customer care even with the current situation with covid19

Sales

Friendly, professional and COVID-19 aware, highly satisfied

Sales

Good service however I did have to chase up on various occasions on clear documentation.

Sales

I absolutely love my new X2, BMW produced everything I asked for

Sales

Everything went ahead as planed and handover completed as arranged

Sales

Good contact. Not pushy.

Sales

Luke couldn't have been any better

Sales

People who seem to really care about their customers

Sales

Very good and a very nice environment

Sales

Great experience at Sheffield. Curtis looked after us very well for which we are very grateful. His product knowledge is excellent, he listened to what we wanted - and delivered! Brilliant - thank you !

Sales

Brilliant showroom; loads of cars on display; helpful, friendly salesman and very good Covid measures

Sales

Very impressive facility

Sales

The showroom is well laid out in regards with this coved 19, even so I was treated very well indeed

Sales

At Sytner Sheffield I was very satisfied by the efficient helpful staff. Stephan King my sales executive was excellent. He kept me up to date with the progress of the car. At hand over it was straight forward and I was very pleased with Stephan.

Sales

Great handover in difficult circumstances. Felt totally safe and all went smoothly.

Sales

Friendly helpful professional

Sales

Great service, always polite and respectful. I was always kept up to date on where my car was up to and it was all done in a timely manner.

Sales

Very satisfied! Blown away by how good and fast things were done.

Sales

Knowledgeable sales people, with super backup

Sales

As above, every part of the sales and collection of our car was an easy and enjoyable process. We felt totally safe with the covid precautions in place in the showroom.

Sales

Quick to respond to initial enquiry. No fuss purchase process.

Sales

Great experience throughout my experience..contact while waiting for my car to arrive was good,kept me up to date with the progress and made sure I was prepared with what I needed to do before hand.

Sales

Seamless quick process

Sales

Luke Dixon from first meeting was polite, professional the car was fully explained and what was available use f technology, we were shown options available, was able to test drive the model we were wanting, a great deal was arranged.

Sales

Excellent service and delivery.

Sales

Superb service from Chris Hirst at Sytner-Sheffield which really supported me in the purchase and issues I have faced on my M340D. Outstanding sale person with great customer skills! Head of sales Danny Wood's support is also greatly appreciated

Sales

I had recently lost my wife and David Smith was understanding and sympathetic. He kept me informed all the time about the car"s progress.

Sales

Service was excellent, all questions answered, and good communication up to and after collecting car

Sales

Very helpful and quick turn around on my new car

Sales

Stephen. King at Sytner was a pleasure to do business with, so knowledgable on the brand, in a relaxed professional manner. The whole experience was trouble free. The handover was good with the you tube videos sent in advance a real help for me

Sales

George Lott - and excellent product.

Sales

Luke arranged for a lovely man called Malcolm to deliver the car to my daughter. Hassle free didn't have to worry about a thing. Perfect

Sales

All information is provided and explained.

Sales

quick and efficient

Sales

Great environment at Sytners Sheffield with experienced and friendly staff. Cars were available to test drive and I was provided with all the information I needed to purchase a new car.

Sales

Very good ambiance and also efficient

Sales

Attentive - informative & helpful

Sales

Obviously covid 19 had an impact on the experience of buying a new car, but this was no ones fault.

Sales

All the staff I dealt with were friendly, professional and had deep knowledge in their field of expertise. I was encouraged to ask any questions I might have during the whole process. Impressed that entire transaction was concluded in a single visit.