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Completely satisfied with service
Good communication from the start to the finish . Feed back on work done and also any potential work arising
Very well organised in these difficult times
Everything was first class
In difficult times, it was organised like clockwork.
Work quickly completed. Covid measures excellent
safe quick service, done quicker than first estimated
The car was completed on time and I was kept informed by Safi.
Samantha Bailey was very helpful and the service was done quickly. Very good customer service all round and I was impressed.
We have dealt with Sytner Sheffield on several occasions and have been highly delighted with the service. The last visit during covid was done very safely
From booking the service to collecting my car the service was flawless a pleasure to deal with such an excellent organisation
Friendly staff, take care of your car and give your car a health check afterwards which gives you piece of mind that everything is ok
I was extremely well looked after by Safi Clemitshaw one of your service advisors in the present Covid 19 times
Service experience was excellent especially from Samantha Bailey. She went through the entire service with me an dealt with concerns I had. If it wasn't for Samantha dealing with the concerns I had around a service I would of considered going elsewhe
Service was carried out in the timely manner
Quick and efficient, the staff are alway polite and welcoming.
The staff went above and beyond
very good service. Staff very attentivr
Again no problems easy drop off and pick up
No problems at all
Well organised and very thorough assessment and explanation of the reported issue.
All good thanks, everything dealt with well.
The car was dealt with very efficiently
Great experience visiting sytner in Sheffield
Always helpful when contacting them
all issues sorted
I booked a waiting appointment and got my car back within an hour.
Always painless and stress free
Very simply; courteous, taking the time to listen and advise, great facilities, and the people I have dealt with, particularly Richard has been very very good.
Work done under warranty without issues
Able to fit in early due to a change in circumstance. Always really helpful
Dealt with quickly with excellent Covid safety measures in place.
Absolute brilliant customer service from Pete Mitchell and Chris Cusack
Easy booking, short wait for appointment, work completed in time. Payed slightly less than quoted online. Felt very Covid safe.
Fast and kept upto date
Efficient operation and process. The 90 minute express service worked well. The service representative kept me updated with progress.
Efficiency with a smile
Richard who was my Advisor for the day with my car being in for its service was amazing! helped be get to the correct people with regards to my service Plan, also was very polite and well knowledgable.
Professional and helpful service team gave me confidence my car was looked after properly. An issue during service was handled very well and a satisfactory outcome was achieved. Will definitely recommend.
Efficient service in these difficult times. They arranged a prompt appointment and kept me updated on the day. Felt safe in the dealership due to the measures that have been taken.
Richard in service was really nice, friendly and kept us informed every step, he liased with BMW for us and was very professional throughout
As always first class
Professional, competent and I trust them
All the staff at Sytner BMW in Sheffield are welcoming and go out of their way to ensure each visit is a positive one.
It was a recall and everything went smoothly
Was going to give 4.8 stars as on my previous visit all the dust caps were missing after the service, but you did give me another set when I was next passing so 4.9.
Car easily booked in, job completed to agreed timescale, good customer service.
All work carried out exactly as promised. I was informed at every step of the scheduled work and costs involved by Chris .
The ease of driving straight in to be met by one of your colleagues and to feel confident that someone is going to look after your car in the way that I would Great service
Good systems in place and friendly staff. I asked for the work to be completed before lunch if possible and it was. This was very much appreciated.
Friendly professional staff. Provided an excellent service.
Took slightly longer than was scheduled to do so. But these things happen.
Communication between customer service and technician very good.
Problem fixed and kept fully informed of progress during the day
The only disappointment was that you did not have a courtesy car available however I appreciate that the repair was not booked in advance so this could not be helped.
Friendly and helpful staff
Very quick and efficient
IT was only booked in for a software update, all completed as planned
As usual, very professional, knowledgeable and friendly.
Car drives fab now
The Sytner dealership is a model of its kind. Its almost a pleasure to part with my money.
Very satisfied fault rectified first time no further visit necessary.
I had a problem, turned up at the garage without an appointment and was seen immediately. My car was fixed while I waited and I was soon on my way. The service was excellent
Quick and convient, able to have a wait in service during the current circumstances was very helpful.
Managed well under difficult circumstances.
a great service and very well managed given the restrictions in place due to Covid-19
Safi was a great help and I was able to get my issue sorted very quickly.
Large well located dealership that provides a helpful and professional approach to car servicing.
Booking time to suit Kept in contact Video of work undertaken and explanation Considerate Friendly
The work done was very good
The guy who looked after my car explained everything everything I needed to know about my car after health check.
Everything was as expected and the waiting time was as agreed.
All our questions were answered all service was really good
Best dealership I have dealt with so far
I was happy that they fixed the reported problem on the first visit and that the potentially expensive repair (replacement turbo) was covered under the warranty. The biggest disappointment was the inconvenience of no courtesy car being offered again
Done as agreed
Covid 19 precautions allayed my safety fears, so I was happy with that. My customer service rep, Richard, explained everything that would happen very well and kept me informed of the progress of my car's service.
The best that could be done under COVID19 restrictions.
Easy to make contact and friendly and efficient service.
Service was good, but customers were not allowed to wait in the customer sitting area. I had to wander around outside for 6 hours until my car was ready.
Sorted out my problem
Even when the car was returned to myself . I had A call from the sammy the day after checking all was okay. Never had that before. She has been great from start to finish .
Scott was very professional and went out of the way to help me on the day loading my bicycle and did best under the circumstances / outside wash of car .
Brilliant all round again
Safi is always brilliant with me, down to earth and equally very professional. Great communication and with a smile. She's a credit to Sheffield Sytner BMW.
Communication from Jason was perfect.
Great service from Richard Holmes!
Samantha Bailey was my appointed Service Advisor on both recent occasions. Sammy had a very professional approach with timely updates on the situation, always leaving me with the impression of going above and beyond.
Efficiency, professionalism of staff. Ambiance of environment. Video of vehicle underside being made available immediately.
No nonsense service is what I want, and was given.
Everything done as it should have been.
Job on my car done swiftly but no less professional
I've always had first class service from Sytner Sheffield. Professional in all regards.
Easy booking procedure online. I was seen straightaway when I arrived at the dealership. My service advisor was polite and friendly. My car was ready on-time with no problems. Great job!
I dont think Sam could have done anymore to make the visit better. She was friendly and wam and follwoe through on everything.
Under difficult Covid conditions I felt safe and confident that everything was being done
Jacob was a pleasure to deal with. Incredibly patient, helpful and well informed.
Paul W was great to deal with
Stress free, wonderful facilities and excellent customer care even with the current situation with covid19
Friendly, professional and COVID-19 aware, highly satisfied
Good service however I did have to chase up on various occasions on clear documentation.
I absolutely love my new X2, BMW produced everything I asked for
Everything went ahead as planed and handover completed as arranged
Good contact. Not pushy.
Luke couldn't have been any better
People who seem to really care about their customers
Very good and a very nice environment
Great experience at Sheffield. Curtis looked after us very well for which we are very grateful. His product knowledge is excellent, he listened to what we wanted - and delivered! Brilliant - thank you !
Brilliant showroom; loads of cars on display; helpful, friendly salesman and very good Covid measures
Very impressive facility
The showroom is well laid out in regards with this coved 19, even so I was treated very well indeed
At Sytner Sheffield I was very satisfied by the efficient helpful staff. Stephan King my sales executive was excellent. He kept me up to date with the progress of the car. At hand over it was straight forward and I was very pleased with Stephan.
Great handover in difficult circumstances. Felt totally safe and all went smoothly.
Friendly helpful professional
Great service, always polite and respectful. I was always kept up to date on where my car was up to and it was all done in a timely manner.
Very satisfied! Blown away by how good and fast things were done.
Knowledgeable sales people, with super backup
As above, every part of the sales and collection of our car was an easy and enjoyable process. We felt totally safe with the covid precautions in place in the showroom.
Quick to respond to initial enquiry. No fuss purchase process.
Great experience throughout my experience..contact while waiting for my car to arrive was good,kept me up to date with the progress and made sure I was prepared with what I needed to do before hand.
Seamless quick process
Luke Dixon from first meeting was polite, professional the car was fully explained and what was available use f technology, we were shown options available, was able to test drive the model we were wanting, a great deal was arranged.
Excellent service and delivery.
Superb service from Chris Hirst at Sytner-Sheffield which really supported me in the purchase and issues I have faced on my M340D. Outstanding sale person with great customer skills! Head of sales Danny Wood's support is also greatly appreciated
I had recently lost my wife and David Smith was understanding and sympathetic. He kept me informed all the time about the car"s progress.
Service was excellent, all questions answered, and good communication up to and after collecting car
Very helpful and quick turn around on my new car
Stephen. King at Sytner was a pleasure to do business with, so knowledgable on the brand, in a relaxed professional manner. The whole experience was trouble free. The handover was good with the you tube videos sent in advance a real help for me
George Lott - and excellent product.
Luke arranged for a lovely man called Malcolm to deliver the car to my daughter. Hassle free didn't have to worry about a thing. Perfect
All information is provided and explained.
quick and efficient
Great environment at Sytners Sheffield with experienced and friendly staff. Cars were available to test drive and I was provided with all the information I needed to purchase a new car.
Very good ambiance and also efficient
Attentive - informative & helpful
Obviously covid 19 had an impact on the experience of buying a new car, but this was no ones fault.
All the staff I dealt with were friendly, professional and had deep knowledge in their field of expertise. I was encouraged to ask any questions I might have during the whole process. Impressed that entire transaction was concluded in a single visit.