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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Danny Wood

New Car Sales Manager

Jamie Jackson

New Car Sales Controller

Lee Griffiths

Used Car Sales Manager

Martyn Ward

Used Car Sales Controller

David Froggatt

Aftersales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Cat Beck

HR & Business Administration Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Your process in the current situation has been very safe.

Service

Service done on my car was brilliant. Customer Service was excellent

Service

Everything was done as requested and quick

Service

Safi took great care of me and even checked in on me after I initially booked the wrong type of service. I've got my problem taken care of promptly and perfectly.

Service

The recent service was excellent from being contacted , the service being provided and contacted for collection.

Service

Always helpful, kind , considerate and completely professional

Service

Staff are friendly, helpful and have excellent product knowledge. Their customer service is exemplary and they went the extra mile for me.

Service

Fitted us in at short notice , and sorted the issues out in a day

Service

Service advisor was excellent, everything was explained to be before work started and after.

Service

Kept me informed with the repair.

Service

Every time I've used Sittner BMW I have had a very good experience overall.

Service

Exceptional communication, efficient and exemplary service

Service

Well organised and efficientvservice

Service

Great staff

Service

Prompt and efficient as always

Service

Very informative throughout the event.

Service

Great service

Service

Scott, the customer service manager who managed everything on my visit was very helpful and did everything to ensure that the work was carried out and kept me informed.

Service

Excellent staff and set up due to the current coronavirus.

Service

The attitude and enthusiasm of all the individuals I had updates /contact from was excellent in what must be difficult circumstances with current social distancing rules. Everything was timely on the day and was made to feel very safe and comfortable

Service

Even in this trying covid period I managed to book my car into a 90 minutes slot which suited me perfectly. The service staff were very courteous and kept me fully informed as to what was required and also how the work was progressing during my stay.

Service

Work was completed quickly whilst I was waiting

Service

They persevered until they solved my problem.

Service

felt very safe in the current climate

Service

guys listened and good outcome

Service

They dealt with my issue without question and made me a happy Bmw customer. Personal service in difficult c19 times. Thank you.

Service

Several minor issues rectified, video sent, feel like I know what happened and trust the service provided

Service

Rob in the service department was very attentive and nothing was to much trouble, the dealership as a whole was very friendly and well organised

Service

Always good. Always professional

Service

Very friendly and professional, they don't have problems only solutions.

Service

Always over deliver

Service

Everything done to a high level

Service

I'm happy

Service

It was very satisfactory

Service

Despite issues with pandemic, all staff helpful polite and friendly, work to vehicle carried out efficiently.

Service

Thanks to John Tye and your expert technicians in the service dep

Service

Pete was great from booking me in for my appointment to welcoming me at the service centre and completing the work.

Service

Chris Cusick is great.

Service

Kept informed of progress and completed jobs requested

Service

My appointment was offered within days of me contacting them, all the staff are welcoming and friendly, they are all knowledgeable and really helpful

Service

The whole process was very professional, from booking in, arriving on site, to the video detailing the car condition including visual tyre tread etc.

Service

Overall great service. Impressed with how you have adapted to current Covid restrictions.

Service

Everything was streamlined and seemingly aimed at getting customers in and out with minimal fuss or delay.

Service

Faultless. And gave me a private space such that I could continue to video conference for work commitments.

Service

Always communicate well and give us mechanic novices a easy to understand explanation.

Service

Completely satisfied

Service

Everything that I was expecting to be done was carried out to my satisfaction.

Service

Highly satisfied but unfortunately due to the covid situation it dampens the environment as I was unable to look round the showroom which is a shame but yet understandable unless it's by escort.

Service

Always get the best service at this centre - not changed since my first experience in 2005.

Service

Always do what you say you'll do

Service

Efficient friendly staff car serviced finished ahead of schedule

Service

Make you feel comfortable

Service

loved the video report

Service

Good timing and felt safe in the current crisis.

Service

As above

Service

Everything was done as expected and more besides

Service

Car management system fixed

Service

Very experienced

Service

A1 everthing explained okay

Service

Same reason as above.

Service

Very accommodating

Service

Trouble free experience

Service

Sytner Sheffield is extremely friendly and goes out of its way to make the customer feel valued.

Service

Safi Clemitshaw dealt with me in a courteous and professional manner. As a loyal customer I have dealt with Safi many times and she is a real asset to your team.

Service

Faultless by experienced staff who knew the process.

Service

Even with the problems of Covid-19 the experience in the showroom was still friendly and pleasant.

Service

The staff were great, covid procedures worked well. Was able to wait for my car whilst it went through its vehicle check which was completed within the time specified.

Service

The problem with the car was dealt with and no follow up needed

Service

The arrangements were carried out as expected

Service

Used Sheffield before and all staff groups are consistently high standard & v professional.

Service

They serviced my car and ensured I received a video report about it.

Service

Personal and very quick to put right the issue we had

Service

Totally professional service as always

Service

Perfect didn't have any worries buying a BMW without even seeing it... Good communication with BMW staff.

Service

Managed to get me into the workshop same day to sort out my problem.

Service

They did what they needed to do, plus gave the car a good look round check on top of that.

Service

Work undertaken quickly, kept fully informed, felt safe in dealership with their COVID precautions

Service

again jason cole and all the staff really good.

Service

Good communication from the start to the finish . Feed back on work done and also any potential work arising

Service

Completely satisfied with service

Service

My experience was pain free and any issues dealt with promptly

Sales

Kept up to date every step of the way ... lovely staff and went above and beyond ...will definitely be going back

Sales

Great to deal with

Sales

Nothing was too much trouble even between lockdowns

Sales

Luke Dixon was a pleasure to deal with from start to finish nothing was to much would definitely recommend him to anyone who is looking to purchase a bmw which I think with the new bmw car range I think more people will be buying

Sales

Felt comfortable and safe despite current circumstances - smooth, easy transaction

Sales

This the second time I have bought from Sytner Sheffield and although it means driving over 160 miles to collect the car it is worthwhle based on the service and response from them compared to my local garage in Chester

Sales

Kept informed throughout the whole process as to what stage the car was at, and the team at Sytner were all friendly and professional

Sales

Luke Dixon couldn't have been more helpful throughout the process.

Sales

At sytner Sheffield Alisson on reception was very helpful and polite on this my first visit to this franchise thank you. Also George Lott new bmw car sales who in my opinion goes the extra mile the is very polite very helpful and easy to talk to.

Sales

Brilliant service, very safe and efficient pick up.

Sales

Helpful and friendly sales process and good access to vehicles to enable me to selct my new car.

Sales

They worked the collection around me and I was remortgaging at the time which was stressful and Neil rice took care of everything and made me feel at ease with timescales of collecting the car.

Sales

Neil and the staff at Sytner Sheffield did everything they could to assist me despite the COVID pandemic. Neil even offered me to bring the car back down after the lockdown so he could do a proper handover.

Sales

The handover of the vehicle was not what I would normally expect, but this was due to Covid restrictions and not any fault of the dealership. The dealership did everything to make the new car experience as good as possible under the circumstances.

Sales

Salesman very patient to find me the right vehicle. Difficult to source due to limited availability because of Covid. Sales team did everything possible to find the vehicle to meet my requirements.

Sales

So easy !

Sales

Friendly & helpful. Matthew Jagger

Sales

Just very easy and professional transaction

Sales

From 1st phone conversation with Luke Dixon I have been very impressed with his professionalism and the highest level of customer service. Luke has been instrumental in making sure that I know the car and have all the details to decide on my new car.

Sales

We were completely satisfied and very impressed with the whole showroom and the showroom hosts made you feel very welcome. We would not hesitate to recommend your dealership to our family and friends.

Sales

Matt was very professional , promptly source car n send video of car within 20 mins.

Sales

Very helpful always rang back straight away .did his best to get us the right vehicle and deal.

Sales

Extremely satisfied with everything at Sytner Sheffield. Luke Dixon gave me regular updates on my new car order.

Sales

The salesman gave me great confidence

Sales

Everyone was polite and curtious

Sales

Really happy with Sytner BMW and with Luke Dixon. From the intial contact over the phone and email we felt appreciated and he took really good care of us. We got all the information we needed and were kept up to date on the progress during the build

Sales

We were kept informed of the updates on the car.

Sales

Extremely pleased with both pre and post purchase service received from Curtis Wilding.

Sales

Friendly staff from start to finish. Made test driving easy even though restrictions in place.