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Clean very professional
Everything done as requested
Got all I needed with no hassle
My service at BMW Sytner Sheffield is always 1st class.
Everything was explained at all points of my visit.
It was all so easy
From the health check call within hardly anytime at all of having my car to the video to the work carried out all was excellent and professional. Extremely happy with everything
Carried out the work and kept me informed.
Everything was carried out as promised and expected. Lisa and the other servicing and FOH staff were helpful and accommodating, and a pleasure to deal with.
Very quick and easy process and excellent COVID procedures in place.
I've always had excellent service from the team - over many years, and Jason Cole and the team continue to maintain the same high standards that Sytner customers expect and in my case receive, year after year!!
As above. I trust you to service my car to the standard required
The car collection & delivery service (used for the first time as I'm currently unable to drive following eye surgery) was very efficient. Safi kept me informed of progress by phone throughout the service/MoT and she could not have been more helpful.
Always trust my car will be looked after
Sytner staff are always friendly and positive and knowledgeable. The service team are no exception and helped me with my servicing needs.
Easy experience from start to finish
Again, no issues kept me informed of work being done and timescales
Made car all clean and made me aware of any issues with car
Very clear communication throughout. Dealt with all my issues and kept me updated.
Issues resolved quickly without any hassle, very helpful service advisor
Staff were lovely and very helpful. My car was booked in within a couple of days of phoning and ready within a couple of hours. Full health check done on my car too which was very helpful :)
An easy and pleasant transaction
My service advisor Richard Holmes is excellent. I go to him with any issues and they are sorted. Richard is pleasant, well mannered and a nice guy. I get updated when he says I will. His service is excellent.
The response from synergy was brilliant,I have no reason to criticise anything.
Consistent efficient service. Staff always helpful and informative. Richard Holmes recently was the latest in staff at Sytner Sheffield who provide excellent service and assistance.
Helpful and thorough. Listened carefully to me about the problems with the car. They asked lots of questions to help solve the issues. Jason and Jamie in service were very helpful. John the parts manager was also really helpful.
Good service received
Easy to book appointment and work carried out to a satisfactory standard
Very informative and video very re-assuring.
Very pleased overall
Couldn't fault the service.
Always great service with fantastic communication. Clear guidence
Dealt with swiftly & proffesionally
Cannot fault any aspect.
Everything perfect. Communication throughout
Sam was very friendly and nothing was too much trouble, made me feel like a valued customer
Very satisfied with the whole process from booking to completion of work
Good customer service
I was completely satisfied with the service l received by all the staff. Loved the video from the mechanic you covered everything.
Well organised, friendly service
Quickly dealt with issue
The car is driving very well like new
No issues whatsoever, friendly and informative at all points.
Jonathan Parton took on board comments made prior to the service & ensured these were rectified during. Polite gentleman who made us feel welcome. Nice area to wait in & beverages offered which is a nice extra.
I have always had good service from Sytner and your facilities in Sheffield are now superb. Chris was very affable and got me a good deal on the service I had done after BMW refused point blank to allow any extension to my service plan due to Covid
Excellent friendly and efficient service and dealt with problems without any inconvenience
The service was done on time and we were able to stay for the 90 mins in your very pleasant waiting area and enjoy and enjoy a complementary coffee.We we're told what had been done.
I travel 45mins to this dealer as since purchasing the vehicle from them I've always had exceptions service and trust them with my car
Very well organised and I was kept updated throughout the day by an allocated member of the service team. Nothing was too much trouble.
I was happy with the service provided
Excellent service and communication
Great service. Friendly staff, responsive and professional.
The meet and greet was fantastic never experienced this type of drop off before really like how someone was there straight away and the communication throughout my car been in was really good
First point of contact was Safi Clemitshaw who is absolutely customer focused. As a private customer the price quoted was realistic and acceptable. Car was ready in time allocated. With car washing returning, on collection the car looked like new.
Great site. Great service. Great price
They take your car, and bring it back all washed and cleaned.
Looked after throughout
Did what was required in a prompt time and returned the car looking very clean.
Great overall experience.
Very pleasant and efficient assistant
Staff were very friendly and helpful and next day had someone call to ask if everything was ok
John talked to me all through the process and was very professional
There were a number of issues with the car purchased, but all remedied without any fuss and in a timely manner.
Satisfied with work that was carried out didn't feel pressured into having a couple of things done what was picked up on survey of car
I was unaware of recall work required, but it highlighted by them. Did it as fast as they could. Smooth and efficient service.
Great customer experience
Excellent service provide by all
Richard in Service in particular provided a professional and high quality level of service throughout. He kept me informed at each stage of the process.
Very happy with service provided
Cannot find any fault
Good communication, and excellent staff, very helpful and polite.
Excellent, even sent a video to keep me informed.
Ticked all the boxes.
You are the best. Your workers carry out their duties in a professional way
Easy booking process and kept to timescale
Excellent Staff, good attention to detail.
great service , and facilities
Nothing more could have been done
Very professional and their customer service is excellent, nothing is too much trouble and they always go the extra mile for their customers.
Your service was very professional
Vehicle recall. Very organised check in. Friendly and helpful staff.
Always friendly, honest, service.
Very well looked after
Car ready on time and a very helpful assistant on telephone.
Service and communication was excellent
Great facilities and attentive staff
Straight forward drop off everything went smoothly no problem excellent service
Polite & informative from start to beginning
I assumed the service would be a little quicker due to the scope of it so was slightly surprised how long I was told I'd be waiting. Car was then delivered within the timescale and cleaned on the outside.
Car booked in quickly and sorted easily under warranty. Drop off and collection was efficient and friendly.
Richard was superb. Sytner take care over the car and the customer. Even with covid protocols I was able to work in the café while my care was worked on.
No dramas and made to feel welcome
Nothing was too much trouble in finding my problem with my car
Excellent staff and hospitality
jonathan and service team keep you updated about your car at altimes
My Service advisor was 1st class very professional and caring. Could not have been more helpful especially over a certain problem I had and he resolved it with no fuss.
They have fast and good service
I am always looked after which is important to me
Excellent service. all staff were friendly and the problem was resolved very quickly.
Warm and friendly environment
Always great service.
Everything went well
Meet and greet was good, and BMW staff were courteous
Always a good experience when I have needed any work done.
You seem efficient
Lisa Blythe polite, friendly and professional. Reception into the building polite and efficient. Lot's of space around with Covid measures taken seriously, so reassuring.
Everything was first class from arrival to departure. A very special word of thanks to LISA BLYTHE who dealt with me, totally professional in the way she looked after me, a credit to herself and Sytner Sheffield she has my highest praise 1st Class
Everything carried out as expected and at a reasonable price
I was prompted to sort out an upcoming service that saved me having to visit again.
Pete at body shop (Sheffeild)
AS ABOVE. POLITE STAFF, VERY HIGH LEVELS OF PROFESSIONALISM
Great service, easy and straightforward. The video health check is a nice touch
Helpful people, nice too - prompt and focused service, again, no unnecessary frills
fast and efficient on the day
All the people I've dealt with have been friendly helpful and courteous.
Safi explained what would be done to the car during the service she also gave her card so I could contact her if I had any questions after I had left,. She told me roughly when the car would be ready and called me when the car was ready.
Professional from start to finish
Richard Holmes was very polite and efficient. Service undertaken promptly while I waited
Professional service from start to finish. Car was health checked and washed too!
My annual service was easy and stress free.
All issues resolved
Everything taken care of
The advisor was absolutely great, friendly, knowledgable and a pleasure to deal with
George went to great lengths to find the right model of car that fitted my needs... I was all over a Mini Countryman on my previous visit to chose my next Mobilty car ..
My car was serviced in the time frame whilst I was waiting in the showroom, Very impressed with the Covid 19 safety measures.
The service I received was as usual world class from arriving to departing I was informed of what checks were being carried out to my car and also sent a video of the checks taking place which made it easier to understand.
They were very thorough and carried out the work quickly.
Bar that I had to leave the car overnight I was happy with the result.
Personal service manager in body shop very helpful very covid safe
Everything went to plan
I am pleased with the service I received. Bmw advised me I didn't need all of the work I had expected to be done. This saved me money and reassured me I was getting a good service.
Excellent communication from Scott Walker in the lead up to, during and post appointment. Thank you.
Work was completed bang on time including the car wash
I was as always very pleased with the service, and I'm always happy to go back as I know that any problems I would have would most likely be sorted out quickly and professionally.
It's always a painless experience dealing with Sytner Sheffield and this visit was no different.
First class service as usual. Staff polite friendly and helpful. Work completed on time. Well done. Love the drive in service bay.
The service was carried out in a timely and efficient manner
Very very satisfied, I asked for the car to be washed on the outside and it came back lovely and clean.
Given options and suggestions
Always a positive welcome, friendly and knowledgeable staff.
No problems only yeses
Great service from start to finish!
My car was fully serviced and it's now without any known problem.
Very straightforward process - and covid restrictions clear and followed by all from the moment I arrived. Lovely surroundings and attentive staff.
Very welcoming , very professional, Great customer service
Organised professional and no time waisting
Once finally booked in the service was on the day absolutely fine at Sytner Sheffield and my attendant was excellent.
First class service
Very detailed and organised
Did not keep me waiting about always keep me informed about my car
The whole experience was flawless
Friendly welcome, kept informed throughout the service and car was available earlier than expected
Positive customer service during the service.
High quality job!!!
Slick, helpful, on time
Very professional set up
The sales people at Sytner in Chigwell responded to my queries promptly and effectively from the beginning to the end of buying process.
Jacob Watts is a fantastic salesman and I would recommend him to anyone, I really enjoyed dealing with him. Couldn't have asked for more
Always kept informed of progress
Very professional I feel I am in safe hands
Luke Dixon who helped me with the car was always polite and very helpful nothing was to much trouble for him .
The staff were attentive without being pushy. They were knowledgeable and offered every assistance. The showroom is immaculate and the COVID protocols were very reassuring.
I have built up a relationship with Sytner Sheffield over many years and found that I can rely on the team to get me the best deal they can both with the car and the financial side also, all I have to do is contact Paul Castleton who takes care of it
Quick and helpful.
Brilliant from start to finish
Fantastic, this is the second time I have got my BMW from George in Sheffield and he's been brilliant both times. George communicated frequently and couldn't do enough to ensure I got a great car
Jacob was a very personable and attentive salesman who put up with my many different pricing requests and helped me through my first pcp purchase.
The branch was spotless and staff were friendly. The cleanliness of the toilets was excellent and modern. I was made to feel welcome upon arrival and was greeted by smiling staff. I was kept updated throughout the production of my vehicle.
The salesman (George Lott) was extremely helpful with going through the process of getting the car order process through and he always kept me updated about the car status and was a successful process at the end
Both Luke and Tom were very helpful especially considering the circumstances at the moment.
Curtis Wilding. great man to deal with
Mark took the time to show me how everything worked in the car and help me set up the app on my phone.
Luke went over and above to what I would have expected. The level of service provider by both Luke and Tom was exceptional.
Very happy with the service provided
Turn around of collection was excellent, friendly team.
Quick efficient transaction and delivery handover
Great deal, great service and David Smith went the extra mile to obtain additional accessories for our new car.
A 10/10 experience. The friendly nature of all the staff make every visit extremely joyful! Teamed with the facilities, and surroundings of the dealership make the experience feel very premium and well aligned with the BMW brand.
Excellent service, all down to the salesperson LUKE DIXON, and the after sales calls and advice invaluable.
Welcoming no pressure
Gemma Huntley has to be one of the best I have come across in 40 years of buying cars and I followed her from Derby Stratstone to Sheffield Sytner because of that. She actually does what she says she is going to do! So rare these days.
Great environment. Knowledgeable staff. Eager to help and support.
Very smooth vehicle handover. Adam took his time with us and vehicle was fully prepped. Very comfortable dealership, made to feel very welcome as we had travelled from Aberdeenshire to collect the vehicle.
My last 6 BMWs have been purchased at Sytner Sheffield via Matthew Jagger and Paul Castleton, both of whom provide a first class service.
Excellent service, knowledgable staff ,
A very professional and friendly dealership. Everything went to plan.
Great knowledge of product
Made to feel very welcomed , could answer all my questions and found me a great car
Straightforward to deal with and they delivered the car to us too.
Usual great service and sensible business approach.
Jacob Watts was outstanding. He was charming, professional and very knowledgeable across the whole BMW platform. He worked extremely hard to obtain the car which best matched my specifications from those that were in the country. He was exceptional.
I was completely satisfied with the car and customer service they provided
Again Luke ensured good communication throughout. When there was a couple of little glitches he stepped up and helped resolve them. I feel there is genuine care for the customer experience and satisfaction.
I was offered a test drive allowed to see the potential new car. The differing ways of financing the car and valuation of the trade in were all dealt with very well and made the all experience relaxing.
Nothing was too much trouble very smooth handover .
No problems or issues. Our requirements were listened to and an agreement reached. No sales hassle. However, the process was quite lengthy.
Very professional and friendly advice throughout the process , particularly in view of the restrictions caused by Covid . The delivery of the car and handover were very well handled and I had great support throughout from Matthew Jagger,
Sale was agreed one day and I picked up the car the next. No protracted negotiations and very straightforward to deal with.
All went to plan
Updates along the way, with the build progress - it makes you feel involved with the car build.
Ideal service, can't fault the service provided by Luke Dixon, pleasant, informative, professional and gives the impression he wants to help rather than has too.
Couldn't fault the process and experience.
I was completely satisfied didn't know what I wanted when I went to Sytner the sales team put me at ease went through all the options I had and I came away with a brand new car amazing.