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Everything that I was expecting to be done was carried out to my satisfaction.
Always communicate well and give us mechanic novices a easy to understand explanation.
Always get the best service at this centre - not changed since my first experience in 2005.
Always do what you say you'll do
Highly satisfied but unfortunately due to the covid situation it dampens the environment as I was unable to look round the showroom which is a shame but yet understandable unless it's by escort.
Efficient friendly staff car serviced finished ahead of schedule
Make you feel comfortable
loved the video report
Everything was done as expected and more besides
Car management system fixed
Good timing and felt safe in the current crisis.
Same reason as above.
A1 everthing explained okay
Trouble free experience
Sytner Sheffield is extremely friendly and goes out of its way to make the customer feel valued.
Safi Clemitshaw dealt with me in a courteous and professional manner. As a loyal customer I have dealt with Safi many times and she is a real asset to your team.
Faultless by experienced staff who knew the process.
The staff were great, covid procedures worked well. Was able to wait for my car whilst it went through its vehicle check which was completed within the time specified.
Even with the problems of Covid-19 the experience in the showroom was still friendly and pleasant.
The problem with the car was dealt with and no follow up needed
They serviced my car and ensured I received a video report about it.
Used Sheffield before and all staff groups are consistently high standard & v professional.
The arrangements were carried out as expected
Perfect didn't have any worries buying a BMW without even seeing it... Good communication with BMW staff.
Totally professional service as always
Personal and very quick to put right the issue we had
Managed to get me into the workshop same day to sort out my problem.
They did what they needed to do, plus gave the car a good look round check on top of that.
Work undertaken quickly, kept fully informed, felt safe in dealership with their COVID precautions
again jason cole and all the staff really good.
Good communication from the start to the finish . Feed back on work done and also any potential work arising
Completely satisfied with service
Everything was first class
Very well organised in these difficult times
In difficult times, it was organised like clockwork.
Work quickly completed. Covid measures excellent
safe quick service, done quicker than first estimated
Samantha Bailey was very helpful and the service was done quickly. Very good customer service all round and I was impressed.
The car was completed on time and I was kept informed by Safi.
From booking the service to collecting my car the service was flawless a pleasure to deal with such an excellent organisation
We have dealt with Sytner Sheffield on several occasions and have been highly delighted with the service. The last visit during covid was done very safely
Friendly staff, take care of your car and give your car a health check afterwards which gives you piece of mind that everything is ok
I was extremely well looked after by Safi Clemitshaw one of your service advisors in the present Covid 19 times
Service experience was excellent especially from Samantha Bailey. She went through the entire service with me an dealt with concerns I had. If it wasn't for Samantha dealing with the concerns I had around a service I would of considered going elsewhe
Service was carried out in the timely manner
Quick and efficient, the staff are alway polite and welcoming.
The staff went above and beyond
very good service. Staff very attentivr
Again no problems easy drop off and pick up
No problems at all
Well organised and very thorough assessment and explanation of the reported issue.
The car was dealt with very efficiently
All good thanks, everything dealt with well.
Always helpful when contacting them
Great experience visiting sytner in Sheffield
all issues sorted
I booked a waiting appointment and got my car back within an hour.
Always painless and stress free
Able to fit in early due to a change in circumstance. Always really helpful
Work done under warranty without issues
Dealt with quickly with excellent Covid safety measures in place.
Very simply; courteous, taking the time to listen and advise, great facilities, and the people I have dealt with, particularly Richard has been very very good.
Absolute brilliant customer service from Pete Mitchell and Chris Cusack
Efficient operation and process. The 90 minute express service worked well. The service representative kept me updated with progress.
Fast and kept upto date
Easy booking, short wait for appointment, work completed in time. Payed slightly less than quoted online. Felt very Covid safe.
Efficiency with a smile
Richard who was my Advisor for the day with my car being in for its service was amazing! helped be get to the correct people with regards to my service Plan, also was very polite and well knowledgable.
Professional and helpful service team gave me confidence my car was looked after properly. An issue during service was handled very well and a satisfactory outcome was achieved. Will definitely recommend.
As always first class
Richard in service was really nice, friendly and kept us informed every step, he liased with BMW for us and was very professional throughout
Efficient service in these difficult times. They arranged a prompt appointment and kept me updated on the day. Felt safe in the dealership due to the measures that have been taken.
Professional, competent and I trust them
Car easily booked in, job completed to agreed timescale, good customer service.
Was going to give 4.8 stars as on my previous visit all the dust caps were missing after the service, but you did give me another set when I was next passing so 4.9.
It was a recall and everything went smoothly
All the staff at Sytner BMW in Sheffield are welcoming and go out of their way to ensure each visit is a positive one.
The ease of driving straight in to be met by one of your colleagues and to feel confident that someone is going to look after your car in the way that I would Great service
All work carried out exactly as promised. I was informed at every step of the scheduled work and costs involved by Chris .
Good systems in place and friendly staff. I asked for the work to be completed before lunch if possible and it was. This was very much appreciated.
Friendly professional staff. Provided an excellent service.
Problem fixed and kept fully informed of progress during the day
Took slightly longer than was scheduled to do so. But these things happen.
Communication between customer service and technician very good.
The only disappointment was that you did not have a courtesy car available however I appreciate that the repair was not booked in advance so this could not be helped.
Friendly and helpful staff
Very quick and efficient
IT was only booked in for a software update, all completed as planned
From 1st phone conversation with Luke Dixon I have been very impressed with his professionalism and the highest level of customer service. Luke has been instrumental in making sure that I know the car and have all the details to decide on my new car.
Matt was very professional , promptly source car n send video of car within 20 mins.
We were completely satisfied and very impressed with the whole showroom and the showroom hosts made you feel very welcome. We would not hesitate to recommend your dealership to our family and friends.
Very helpful always rang back straight away .did his best to get us the right vehicle and deal.
Extremely satisfied with everything at Sytner Sheffield. Luke Dixon gave me regular updates on my new car order.
The salesman gave me great confidence
Really happy with Sytner BMW and with Luke Dixon. From the intial contact over the phone and email we felt appreciated and he took really good care of us. We got all the information we needed and were kept up to date on the progress during the build
Everyone was polite and curtious
We were kept informed of the updates on the car.
Extremely pleased with both pre and post purchase service received from Curtis Wilding.
Friendly staff from start to finish. Made test driving easy even though restrictions in place.
Jacob was a pleasure to deal with. Incredibly patient, helpful and well informed.
Paul W was great to deal with
Stress free, wonderful facilities and excellent customer care even with the current situation with covid19
Friendly, professional and COVID-19 aware, highly satisfied
Good service however I did have to chase up on various occasions on clear documentation.
I absolutely love my new X2, BMW produced everything I asked for
Everything went ahead as planed and handover completed as arranged
Good contact. Not pushy.
Luke couldn't have been any better
People who seem to really care about their customers
Very good and a very nice environment
Brilliant showroom; loads of cars on display; helpful, friendly salesman and very good Covid measures
Great experience at Sheffield. Curtis looked after us very well for which we are very grateful. His product knowledge is excellent, he listened to what we wanted - and delivered! Brilliant - thank you !
The showroom is well laid out in regards with this coved 19, even so I was treated very well indeed
Very impressive facility
Great handover in difficult circumstances. Felt totally safe and all went smoothly.
At Sytner Sheffield I was very satisfied by the efficient helpful staff. Stephan King my sales executive was excellent. He kept me up to date with the progress of the car. At hand over it was straight forward and I was very pleased with Stephan.
Friendly helpful professional
Great service, always polite and respectful. I was always kept up to date on where my car was up to and it was all done in a timely manner.
Very satisfied! Blown away by how good and fast things were done.
Knowledgeable sales people, with super backup
As above, every part of the sales and collection of our car was an easy and enjoyable process. We felt totally safe with the covid precautions in place in the showroom.
Quick to respond to initial enquiry. No fuss purchase process.
Great experience throughout my experience..contact while waiting for my car to arrive was good,kept me up to date with the progress and made sure I was prepared with what I needed to do before hand.
Seamless quick process
Excellent service and delivery.
Superb service from Chris Hirst at Sytner-Sheffield which really supported me in the purchase and issues I have faced on my M340D. Outstanding sale person with great customer skills! Head of sales Danny Wood's support is also greatly appreciated
Luke Dixon from first meeting was polite, professional the car was fully explained and what was available use f technology, we were shown options available, was able to test drive the model we were wanting, a great deal was arranged.
I had recently lost my wife and David Smith was understanding and sympathetic. He kept me informed all the time about the car"s progress.
Service was excellent, all questions answered, and good communication up to and after collecting car
Stephen. King at Sytner was a pleasure to do business with, so knowledgable on the brand, in a relaxed professional manner. The whole experience was trouble free. The handover was good with the you tube videos sent in advance a real help for me
Very helpful and quick turn around on my new car
Luke arranged for a lovely man called Malcolm to deliver the car to my daughter. Hassle free didn't have to worry about a thing. Perfect
George Lott - and excellent product.
All information is provided and explained.