Easy to book, efficiently and safely done with good communication.

Kept well informed and good facilities at dealership.

Sytner at Sheffield should be the example all car dealerships should aim to achieve

Like on my comment above I was cautiously happy for the service that I received this time around

Lisa, the service advisor kept me informed. Explained everything in detail and really knew what she was talking about. I got the impression she was really experienced in her role and not just following a script/procedure.

Easy to check in. Very clear and done on time .

The team moved fast on diagnostic the issue and to fix it ! Proud to own a BMW !

easy to book in, excellent facility, staff keep you informed,

They got my car booked in and sorted without any hassle.

A very consistent and excellent service provided each visit

Very informative, keep you updated and always follow up your visit with a call to check everything is ok.

The car is always looked after when it goes in and any issues are sorted

Great customer service from end to end

Pete in the body shop was first class!

They gave me really good service & for the extremely irregular issue of having to change all my brake discs/pads they gave me 20% discount since my car was still under warranty & had only 12174 miles on the clock (I bought the car from them as well)

Always comfortable place to wait around and service is very good

staff always very helpful

Fixed all the issues with my car.

Excellent. Initial service report was sent vis emails.

all expected work resolved and other matters which may need attention in future were highlighted

I would definitely recommend Sytner sheffield for repair and services, I believe that I received a personal approach from Richard(service managet)

The service side was excellent. I was contacted by a salesman ref a great deals available as I was on BMW's vip list. The price I was quoted as trade in on my car was below market value. And I could buy the new car cheaper at retail myself online

Excellent service

Polite very professional, curteous, excellent service department at Sytner Sheffielf, everything fully explained was even able to speak to a mechanic clear customer video report. 5 stars.

Got what I needed when I needed it.

Did everything that they said they would do

Professional and polite behaviour and advice

As above answer., courteous and kept me informed on time and price

Excellent customer service

Had an urgent car issue and the guys helped me quickly

Easy booking process, efficient service on the day, the very best customer service

See above answer

All went as planned. Treated well throughout.

The quality of the work done was first class and the work was completed within the promised time. The car was also washed and valeted.

Jyst great

My query was dealt with to my satisfaction.

Generally excellent communication, really impressed Re COVID precautions, just not 100% Re explanation about front and rear disc wear.

As outlined above

Was put over in a good manner

Everything was perfect

Customer service and communication were faultless.

All staff very helpful, care taken to keep customers safe and a good all round experience

Would have been completely satisfied when covid restrictions are finally lifted

great service, timely, polite and professional

Very satisfied. Everyone involved was, as always, truly customer focussed.

Your service team we very attentive to day I turned up unannounced after a nasty exchange with a pothole. They then passed me on to Sam who was so helpful and got my vehicle repairs turned round the same day!

as above

Very happy I was well looked by all members of staff especially Richard Holmes

Richard was a pleasure to deal with. Very helpful and professional

The experience was very appreciated with the knowledge of my Service Advisor : Robert Humphrey.

Work was carried out quickly and efficiently in shorter than expected timeframes

straight forward and well managed, especially given the current restrictions in place

Professional service

Rob explained about the situation and procedure because of the virus, my car was checked and problem resolved following a phone call from Rob.

From start to finish really helpful

They dealt with everything efficiently and communication was good

Jason Cardwell was fantastic. He was really helpful and communicative throughout. Jason made a massive difference to the whole experience and as a result of his great service I would recommend Sytner Sheffield to anyone.

Really easy and professional

Lisa was excellent and very helpful

General service no complaints/problems

Easy to book, straightforward drop off, good customer care.

Told the facts

Richard Holmes listens to our request then sorts it.No hassle.

Richard in the service department.

The only reason it's not the top score is price, it can be cheaper elsewhere but I prefer to come direct

It's actually a pleasure going into this dealership. With the current Covid restrictions it feels totally safe in there and is very well organized.

Sytner Sheffield have always gone above and beyond in my opinion, to deliver a great service to me as a customer. They provide a good well spaced out waiting area, where I can work in without being disturbed whilst my car is being serviced.

Safi Clemitshaw has made my recent visits for service pleasant and painless. She kept me informed throughout, and got things sorted. I was able to email her and know she would get it sorted.

The way of the service quick and precise

Despite the current situation with Covid we were very satisfied. We felt safe and enjoyed our buying experience. Missed the coffees though.

I have been a customer for the last 20 years, and never had a problem.

Everything from start to finish was professional

Lisa Bkyth was very helpful and professional

Recognition as being a valued regular customer Rob Humphrey Sytner Sheffield.

Every thing went smoothly, professional.

Staff are great all the systems work well

All work carried out was to a high standard and done quickly. The customer service team were friendly and helpful also.

Broken wing mirror was replaced with a new one on the same day. Pleasant and helpful service on the day by all that I met.

Safi really looked after us, fantastic service advisor .

Great service

It was all done without any fuss and conducted in a very professional manor

Excellent customer service and reliability.

As above. Particularly impressed by Chris Cusick who was extremely helpful and courteous.

Outstanding service

BMW always provides excellent customer service and I love the call back the following day, very good service.

At this difficult time the help and service I was given was second to none.

Slick and easy to do business with, even with a global pandemic.

Communication was very good, and a complicated process was explained to me.

Very helpful gentleman, courtesy call the next day and issue resolved without a fuss. Brilliant.

Professional

Issues dealt with in full.

First class service and attention to detail

Good care

I thought that I was just going in for the cable recall, which I though would take little time. I did not expect to wait 40 minutes, but the inslection and cleaning of the care were a very pleasent surprise.

I will always use BMW to service my car . Very professional.

Your process in the current situation has been very safe.

Service done on my car was brilliant. Customer Service was excellent

Everything was done as requested and quick

Safi took great care of me and even checked in on me after I initially booked the wrong type of service. I've got my problem taken care of promptly and perfectly.

The recent service was excellent from being contacted , the service being provided and contacted for collection.

Always helpful, kind , considerate and completely professional

Fitted us in at short notice , and sorted the issues out in a day

Staff are friendly, helpful and have excellent product knowledge. Their customer service is exemplary and they went the extra mile for me.

Service advisor was excellent, everything was explained to be before work started and after.

Kept me informed with the repair.

Great staff

Exceptional communication, efficient and exemplary service

Every time I've used Sittner BMW I have had a very good experience overall.

Well organised and efficientvservice

Prompt and efficient as always

Very informative throughout the event.

Great service

Scott, the customer service manager who managed everything on my visit was very helpful and did everything to ensure that the work was carried out and kept me informed.

The attitude and enthusiasm of all the individuals I had updates /contact from was excellent in what must be difficult circumstances with current social distancing rules. Everything was timely on the day and was made to feel very safe and comfortable

Even in this trying covid period I managed to book my car into a 90 minutes slot which suited me perfectly. The service staff were very courteous and kept me fully informed as to what was required and also how the work was progressing during my stay.

Excellent staff and set up due to the current coronavirus.

Work was completed quickly whilst I was waiting

They persevered until they solved my problem.

Several minor issues rectified, video sent, feel like I know what happened and trust the service provided

They dealt with my issue without question and made me a happy Bmw customer. Personal service in difficult c19 times. Thank you.

felt very safe in the current climate

Rob in the service department was very attentive and nothing was to much trouble, the dealership as a whole was very friendly and well organised

guys listened and good outcome

Always good. Always professional

Very friendly and professional, they don't have problems only solutions.

Everything done to a high level

Always over deliver

Was kept well informed throughout

George Lott and Tom Wardle were both extremely helpful and professional always available which under the current COVID restrictions isn't easy. Sytner parts were very fast and efficient when i ordered all weather mats for our BMW and Mini

I was told everything I needed to know and more

Felt safe during covid restrictions, all handled very well.

Looking for a new BMW 1 series through the Centre configuring what we wanted was brilliant and the handover went well.

Everything was handled within all COVID restrictions which was reassuring as a customer. Yes it was unfortunate we couldn't test drive the car before but all that could have been done for us was. The staff were all very friendly and helpful.

Very attentive and professional despite CV-19 restrictions etc.

Everything was done perfectly to my satisfaction

Quick turn-around, obviously a slightly different experience considering the current Covid regulations but very safe environment.

Enjoyable experience nice showroom atmosphere

Danny was great when doing the quote and clear on where I stood regarding my current deal. Luke took over and kept me up to date with progress and made sure everything ran smoothly.

My experience was pain free and any issues dealt with promptly

Great to deal with

Kept up to date every step of the way ... lovely staff and went above and beyond ...will definitely be going back

Nothing was too much trouble even between lockdowns

Luke Dixon was a pleasure to deal with from start to finish nothing was to much would definitely recommend him to anyone who is looking to purchase a bmw which I think with the new bmw car range I think more people will be buying

Felt comfortable and safe despite current circumstances - smooth, easy transaction

Kept informed throughout the whole process as to what stage the car was at, and the team at Sytner were all friendly and professional

This the second time I have bought from Sytner Sheffield and although it means driving over 160 miles to collect the car it is worthwhle based on the service and response from them compared to my local garage in Chester

Luke Dixon couldn't have been more helpful throughout the process.

At sytner Sheffield Alisson on reception was very helpful and polite on this my first visit to this franchise thank you. Also George Lott new bmw car sales who in my opinion goes the extra mile the is very polite very helpful and easy to talk to.

Brilliant service, very safe and efficient pick up.

Helpful and friendly sales process and good access to vehicles to enable me to selct my new car.

They worked the collection around me and I was remortgaging at the time which was stressful and Neil rice took care of everything and made me feel at ease with timescales of collecting the car.

Neil and the staff at Sytner Sheffield did everything they could to assist me despite the COVID pandemic. Neil even offered me to bring the car back down after the lockdown so he could do a proper handover.

The handover of the vehicle was not what I would normally expect, but this was due to Covid restrictions and not any fault of the dealership. The dealership did everything to make the new car experience as good as possible under the circumstances.

Salesman very patient to find me the right vehicle. Difficult to source due to limited availability because of Covid. Sales team did everything possible to find the vehicle to meet my requirements.

So easy !

Friendly & helpful. Matthew Jagger