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ABOUT SYTNER SHEFFIELD.

We have the expertise and knowledge to help in every possible way.

Meet the team

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Nigel Marsh

Managing Director

Carl Shaw

General Sales Manager

Danny Wood

New Car Sales Manager

Jamie Jackson

New Car Sales Controller

Lee Griffiths

Used Car Sales Manager

Martyn Ward

Used Car Sales Controller

David Froggatt

Aftersales Manager

Jason Cole

Service Manager

John Tye

Parts Manager

James Pickett

Bodyshop Manager

Cat Beck

HR & Business Administration Manager

Ian Turner

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to book, efficiently and safely done with good communication.

Service

Kept well informed and good facilities at dealership.

Service

Sytner at Sheffield should be the example all car dealerships should aim to achieve

Service

Like on my comment above I was cautiously happy for the service that I received this time around

Service

Lisa, the service advisor kept me informed. Explained everything in detail and really knew what she was talking about. I got the impression she was really experienced in her role and not just following a script/procedure.

Service

Easy to check in. Very clear and done on time .

Service

The team moved fast on diagnostic the issue and to fix it ! Proud to own a BMW !

Service

easy to book in, excellent facility, staff keep you informed,

Service

They got my car booked in and sorted without any hassle.

Service

A very consistent and excellent service provided each visit

Service

Very informative, keep you updated and always follow up your visit with a call to check everything is ok.

Service

The car is always looked after when it goes in and any issues are sorted

Service

Great customer service from end to end

Service

Pete in the body shop was first class!

Service

They gave me really good service & for the extremely irregular issue of having to change all my brake discs/pads they gave me 20% discount since my car was still under warranty & had only 12174 miles on the clock (I bought the car from them as well)

Service

Always comfortable place to wait around and service is very good

Service

staff always very helpful

Service

Fixed all the issues with my car.

Service

Excellent. Initial service report was sent vis emails.

Service

all expected work resolved and other matters which may need attention in future were highlighted

Service

I would definitely recommend Sytner sheffield for repair and services, I believe that I received a personal approach from Richard(service managet)

Service

The service side was excellent. I was contacted by a salesman ref a great deals available as I was on BMW's vip list. The price I was quoted as trade in on my car was below market value. And I could buy the new car cheaper at retail myself online

Service

Excellent service

Service

Polite very professional, curteous, excellent service department at Sytner Sheffielf, everything fully explained was even able to speak to a mechanic clear customer video report. 5 stars.

Service

Got what I needed when I needed it.

Service

Did everything that they said they would do

Service

Professional and polite behaviour and advice

Service

As above answer., courteous and kept me informed on time and price

Service

Excellent customer service

Service

Had an urgent car issue and the guys helped me quickly

Service

Easy booking process, efficient service on the day, the very best customer service

Service

See above answer

Service

All went as planned. Treated well throughout.

Service

The quality of the work done was first class and the work was completed within the promised time. The car was also washed and valeted.

Service

Jyst great

Service

My query was dealt with to my satisfaction.

Service

Generally excellent communication, really impressed Re COVID precautions, just not 100% Re explanation about front and rear disc wear.

Service

As outlined above

Service

Was put over in a good manner

Service

Everything was perfect

Service

Customer service and communication were faultless.

Service

All staff very helpful, care taken to keep customers safe and a good all round experience

Service

Would have been completely satisfied when covid restrictions are finally lifted

Service

great service, timely, polite and professional

Service

Very satisfied. Everyone involved was, as always, truly customer focussed.

Service

Your service team we very attentive to day I turned up unannounced after a nasty exchange with a pothole. They then passed me on to Sam who was so helpful and got my vehicle repairs turned round the same day!

Service

as above

Service

Very happy I was well looked by all members of staff especially Richard Holmes

Service

Richard was a pleasure to deal with. Very helpful and professional

Service

The experience was very appreciated with the knowledge of my Service Advisor : Robert Humphrey.

Service

Work was carried out quickly and efficiently in shorter than expected timeframes

Service

straight forward and well managed, especially given the current restrictions in place

Service

Professional service

Service

Rob explained about the situation and procedure because of the virus, my car was checked and problem resolved following a phone call from Rob.

Service

From start to finish really helpful

Service

They dealt with everything efficiently and communication was good

Service

Jason Cardwell was fantastic. He was really helpful and communicative throughout. Jason made a massive difference to the whole experience and as a result of his great service I would recommend Sytner Sheffield to anyone.

Service

Really easy and professional

Service

Lisa was excellent and very helpful

Service

General service no complaints/problems

Service

Easy to book, straightforward drop off, good customer care.

Service

Told the facts

Service

Richard Holmes listens to our request then sorts it.No hassle.

Service

Richard in the service department.

Service

The only reason it's not the top score is price, it can be cheaper elsewhere but I prefer to come direct

Service

It's actually a pleasure going into this dealership. With the current Covid restrictions it feels totally safe in there and is very well organized.

Service

Sytner Sheffield have always gone above and beyond in my opinion, to deliver a great service to me as a customer. They provide a good well spaced out waiting area, where I can work in without being disturbed whilst my car is being serviced.

Service

Safi Clemitshaw has made my recent visits for service pleasant and painless. She kept me informed throughout, and got things sorted. I was able to email her and know she would get it sorted.

Service

The way of the service quick and precise

Service

Despite the current situation with Covid we were very satisfied. We felt safe and enjoyed our buying experience. Missed the coffees though.

Service

I have been a customer for the last 20 years, and never had a problem.

Service

Everything from start to finish was professional

Service

Lisa Bkyth was very helpful and professional

Service

Recognition as being a valued regular customer Rob Humphrey Sytner Sheffield.

Service

Every thing went smoothly, professional.

Service

Staff are great all the systems work well

Service

All work carried out was to a high standard and done quickly. The customer service team were friendly and helpful also.

Service

Broken wing mirror was replaced with a new one on the same day. Pleasant and helpful service on the day by all that I met.

Service

Safi really looked after us, fantastic service advisor .

Service

Great service

Service

It was all done without any fuss and conducted in a very professional manor

Service

Excellent customer service and reliability.

Service

As above. Particularly impressed by Chris Cusick who was extremely helpful and courteous.

Service

Outstanding service

Service

BMW always provides excellent customer service and I love the call back the following day, very good service.

Service

At this difficult time the help and service I was given was second to none.

Service

Slick and easy to do business with, even with a global pandemic.

Service

Communication was very good, and a complicated process was explained to me.

Service

Very helpful gentleman, courtesy call the next day and issue resolved without a fuss. Brilliant.

Service

Professional

Service

Issues dealt with in full.

Service

First class service and attention to detail

Service

Good care

Service

I thought that I was just going in for the cable recall, which I though would take little time. I did not expect to wait 40 minutes, but the inslection and cleaning of the care were a very pleasent surprise.

Service

I will always use BMW to service my car . Very professional.

Service

Your process in the current situation has been very safe.

Service

Service done on my car was brilliant. Customer Service was excellent

Service

Everything was done as requested and quick

Service

Safi took great care of me and even checked in on me after I initially booked the wrong type of service. I've got my problem taken care of promptly and perfectly.

Service

The recent service was excellent from being contacted , the service being provided and contacted for collection.

Service

Always helpful, kind , considerate and completely professional

Service

Fitted us in at short notice , and sorted the issues out in a day

Service

Staff are friendly, helpful and have excellent product knowledge. Their customer service is exemplary and they went the extra mile for me.

Service

Service advisor was excellent, everything was explained to be before work started and after.

Service

Kept me informed with the repair.

Service

Great staff

Service

Exceptional communication, efficient and exemplary service

Service

Every time I've used Sittner BMW I have had a very good experience overall.

Service

Well organised and efficientvservice

Service

Prompt and efficient as always

Service

Very informative throughout the event.

Service

Great service

Service

Scott, the customer service manager who managed everything on my visit was very helpful and did everything to ensure that the work was carried out and kept me informed.

Service

The attitude and enthusiasm of all the individuals I had updates /contact from was excellent in what must be difficult circumstances with current social distancing rules. Everything was timely on the day and was made to feel very safe and comfortable

Service

Even in this trying covid period I managed to book my car into a 90 minutes slot which suited me perfectly. The service staff were very courteous and kept me fully informed as to what was required and also how the work was progressing during my stay.

Service

Excellent staff and set up due to the current coronavirus.

Service

Work was completed quickly whilst I was waiting

Service

They persevered until they solved my problem.

Service

Several minor issues rectified, video sent, feel like I know what happened and trust the service provided

Service

They dealt with my issue without question and made me a happy Bmw customer. Personal service in difficult c19 times. Thank you.

Service

felt very safe in the current climate

Service

Rob in the service department was very attentive and nothing was to much trouble, the dealership as a whole was very friendly and well organised

Service

guys listened and good outcome

Service

Always good. Always professional

Service

Very friendly and professional, they don't have problems only solutions.

Service

Everything done to a high level

Service

Always over deliver

Service

Was kept well informed throughout

Sales

George Lott and Tom Wardle were both extremely helpful and professional always available which under the current COVID restrictions isn't easy. Sytner parts were very fast and efficient when i ordered all weather mats for our BMW and Mini

Sales

I was told everything I needed to know and more

Sales

Felt safe during covid restrictions, all handled very well.

Sales

Looking for a new BMW 1 series through the Centre configuring what we wanted was brilliant and the handover went well.

Sales

Everything was handled within all COVID restrictions which was reassuring as a customer. Yes it was unfortunate we couldn't test drive the car before but all that could have been done for us was. The staff were all very friendly and helpful.

Sales

Very attentive and professional despite CV-19 restrictions etc.

Sales

Everything was done perfectly to my satisfaction

Sales

Quick turn-around, obviously a slightly different experience considering the current Covid regulations but very safe environment.

Sales

Enjoyable experience nice showroom atmosphere

Sales

Danny was great when doing the quote and clear on where I stood regarding my current deal. Luke took over and kept me up to date with progress and made sure everything ran smoothly.

Sales

My experience was pain free and any issues dealt with promptly

Sales

Great to deal with

Sales

Kept up to date every step of the way ... lovely staff and went above and beyond ...will definitely be going back

Sales

Nothing was too much trouble even between lockdowns

Sales

Luke Dixon was a pleasure to deal with from start to finish nothing was to much would definitely recommend him to anyone who is looking to purchase a bmw which I think with the new bmw car range I think more people will be buying

Sales

Felt comfortable and safe despite current circumstances - smooth, easy transaction

Sales

Kept informed throughout the whole process as to what stage the car was at, and the team at Sytner were all friendly and professional

Sales

This the second time I have bought from Sytner Sheffield and although it means driving over 160 miles to collect the car it is worthwhle based on the service and response from them compared to my local garage in Chester

Sales

Luke Dixon couldn't have been more helpful throughout the process.

Sales

At sytner Sheffield Alisson on reception was very helpful and polite on this my first visit to this franchise thank you. Also George Lott new bmw car sales who in my opinion goes the extra mile the is very polite very helpful and easy to talk to.

Sales

Brilliant service, very safe and efficient pick up.

Sales

Helpful and friendly sales process and good access to vehicles to enable me to selct my new car.

Sales

They worked the collection around me and I was remortgaging at the time which was stressful and Neil rice took care of everything and made me feel at ease with timescales of collecting the car.

Sales

Neil and the staff at Sytner Sheffield did everything they could to assist me despite the COVID pandemic. Neil even offered me to bring the car back down after the lockdown so he could do a proper handover.

Sales

The handover of the vehicle was not what I would normally expect, but this was due to Covid restrictions and not any fault of the dealership. The dealership did everything to make the new car experience as good as possible under the circumstances.

Sales

Salesman very patient to find me the right vehicle. Difficult to source due to limited availability because of Covid. Sales team did everything possible to find the vehicle to meet my requirements.

Sales

So easy !

Sales

Friendly & helpful. Matthew Jagger