Easy to book, kept informed of progress throughout the day. Car available for collection at time promised

Let down by waiting for authorisation for work under warranty. been waiting 12 days. Phoned to follow up after waiting 10 days. Service agent busy so couldn't speak to her . She did phone back but no information about the warranty work. Otherwise OK

Outstanding helpful and polite staff

From driving in through the quick entrance doors and being greeted by your service staff who moved us into the lovely reception area where we had coffee.The car had a recall and was even valeted when we picked it up What a good experience.

Great service and polite staff

Again customer service very good

I cannot be completely satisfied because we spent 5 hours travelling to take the car and collect it in the evening. The new premises are situated in an industrial desert and getting there from home means crossing the busiest part of Sheffield at the

Booked on Monday and completed on Wednesday, could have been done on Tuesday.

Always great!

Drive in service bay area was excellent and the service agent kept me updated as to what was happening and what needed doing to my car

Arranged hire car and collection. Fast service. Friendly staff.

Fast, efficient service and great customer care.

This is due to the inconvenience of having to return my car at a later date for the EGR cooler recall because of BMW part shortage at the time of my 20 November booking. Car was booked in a month before when I was informed about the recall

Works completed ahead of time and always kept informed of progress.

Booking in seemed to be centralised,not an advisor with technical knowledge.A lift was given to a local shopping mall,but no lift back.Still a pleasant seamless experience so very satisfied

Everything was so easy to do/use

Have been into a few different bmw dealers when looking for my previous car and the shine head and shoulders above my local dealer in Doncaster who were rude and ignorant not interested as not buying a new carStill waiting for a call back a year on

There is a very up-market feel to it all.

Service completed to a high standard in the given time.

The overall smooth buying experience

Helpful staff and pleasant waiting environment.

Hassle free service.

Superb service, from the meet and greet through to the collection of the car at the end of the day. Service and body shop worked well together to enable only one visit to Sheffield.

Efficient but could there be a more precise time as to the length of time needed for the device.

would have liked a pick up/drop off option. My wife has got a skoda and they offer this and so I am surprised that you dont.

Easy to make arrangements to suit us.

Iont think it can be bettered!

car well looked after by team

Very helpful,nothing too much trouble

I had to book my car in for the computer to be checked and had to wait over 4 weeks before I could be fitted in with somebody driving me back home after I had dropped my car off/ I would have had to wait a further 2 weeks for a courtesy car.

the customer service i received from Jason as Sytner is second to none nothing is too much trouble and Maya is very professional and easy to deal with they are both a credit to your company. coffee is good too.

No issues and car was fixed without any problems and Richard called to keep me updated on everything.

Car engine light came on when the vehicle was being returned to me so the engineer took it back and sorted the problem

Comfortable waiting area. Friendly staff

Very difficult to do business with.Car with problem under warranty - trying to blame it on the previous owner. Had to take the car 3x to dealership and had to write down all the interaction had with the dealer to show explanations didn't make sense

As above. Felt personal The email with the video of my car being inspected was fantastic

All work was dealt with efficiently in the timescale given so no waiting around. Communication was good.

A calm relaxing atmosphere good service and great staff

Friendly and efficient service.Food and snacks while waiting could be better.Will be better to provide news papers and magazines for customers who are waiting at showroom.Good , clean show room.This survey who set up to increase rating is bad.

good customer experience.

all issues dealt with efficiently

Keep up to date with car progress at all times I was my experience

Couldn't fault the whole process. The video showing tyres, brakes etc. Is an excellent idea.

Fitted me in at short notice. Car fully repaired. James ensured I didn't have practical issues in getting the car to and from your branch.

As above. Excellent environment but at a cost.

always good servbice

They are extremely efficient in all aspects of their job. I’ve been dealing with sytners for twenty plus years and I’m still very impressed by their service.

they achieved what was needed!

Waiting for a part

Scott and Amy in Service, in particular, did a fantastic job.

Lack of a loan car. Or a lift home!

Professional, friendly and a nice atmosphere.

Very smooth operation

Richard was customer focused and ensured I was treated like a long term repeat customer

Overall it was excellent. However, one of the main reasons for the visit was to have a recall fitted. I had booked the visit about a month prior, yet only at the end of the day did the garage confess that they did not have the parts to do the recall.

Excellent service from the advisor

The staff is brilliant

Everything was dealt with in a very professional manner The associated communication was first class.

No problems - although at first I wasn't sure where to go when I got there.I appreciated the quick vehicle check even though my car was there for recall work.

couldn't fault your customer service. I was kept up to date on all aspects, when car would be collected, what was done to car etc.

Fabulous premises & helpful staff

On this occasion i wanted to highlight that the upgrade of software that was done reset a lot of settings so i have spent a lot of time haveing to reconfig settings etc. This was ntomade clear and should have been i think.

It was only a 1200 mile service but everything was done as expected.

Having replaced the motor and lock, the tailgate failed again some 3 weeks later, necessitating replacement of the controller

Professionalism

Quick turnarounds

Simply excellent service

From drive in to leaving everything was taken care of with speed and efficiencyWell done to all the staff.

Excellent communication, all works explained and completed on time.

Staff and facilities are excellent.. but there was an issue reported before the service which was supposed to be solved on the day of the service, but wasn't - so I had to go in again for another visit... waiting time to get the courtesy car wasn't

My car went in for the fitting of winter wheels and was safety checked at the same time, it was washed and I pointed out some scratches on the paintwork and these were rectified immediately- a job well done

Able to offer an appointment that suited me; ready to deal with the MOT as soon as I arrived; good facilities whilst I waited.

The ease of getting to the garage. The new facilities when waiting for the service to be carried out. The help and advice given by staff regarding caring for your car.

Brilliant experience.

Prompt and efficient treatment, coupled with basic friendliness and approacability.

Was a good experience

Would be nice if there was food as well as coffees while you waited.

Booking my car in for a service over the phone was easy, the service was completed by the time agreed. I also asked for a quote from the body shop which was waiting for me when I collected the vehicle. The staff person I met (Amy Read) was helpful.

Good prompt service

Explained what had been done and what to keep an eye on.

Good service with a clean car at the end

Flexible and cleaned car well and kept safe for me for one week after service as I was away on business - Superb.

As usual, very pleasant and knowledgeable staff.

Exemplary service

Everything was done on time and as planed for a sensible price. I wouldn’t expect to pay for a loan car though in the future

Better than previous BMW dealer experience ( Soper Lincoln)

Service was excellent, the hospitality was brilliant, places dont have to lay on decent coffee but this place does and its a nice touch. It is never an unpleasant experience

I found the staff very pleasant ( Lisa and the delivery/collection driver were excellent. ) however I feel that the ‘No Dogs’ policy re service loan cars should be communicated upon arranging the vehicle. It is too late when the customer is on site.

The service indicator was not reset? and still shows 10/2018.I would have like to have seen in writing what was done in the service, plugs, filters etc. There is a code on the invoice "Carry out EVHC & C-IT-NOW" I don't know what this means.

Most issues resolved ASAPStaff (Abby) was very helpful and patient with me.

The facility is excellent.The staff take pride in their work.The car valet is a welcome touch and demonstrates your care for your brand and your customer.

First class

Car was seviced and ready for me

Polite, efficient as always. Made to feel like a VIP

More expensive than i thought it would be.

Good, prompt service at drop off and pick up.

Lisa was very helpful and got the job done.

I was able to take my car in at a time and date to suit myself. When I dropped the car off it was suggested I went out in the car with a service engineer/technician and during the drive the technician identifyed the problem.The fault was rectifyed .

I received friendly and efficient service from the staff

Work completed sooner than expected.

Absolutely first class professional service at Sytner Sheffield from start to finish. Loved the 'cafe' waiting area. Coffee was decent too :) Lisa was great but from my observations it looked like you had a good team in operation

A prompt, efficient and effective dealership who put customer needs first every time.

Friendly staff - attentive service - professional and helpful

Fault was diagnosed and fixed effectively. In the event the fault was cheaper to correct than it would have been if other possible reasons for the fault had been found; this builds trust. Fully informed throughout. Returned with welcome valeting.

Richard Holmes worked hard to resolve a difficult technical issue with my car.

From the greeting, cup of coffee polite staff, the video check and letting you know what's going on a good overall experience

Whilst the service I experienced with my most recent visit to the garage was good, and the work was carried out as promised, the issue I have with radio reception on my new BMW X3 has not yet been resolved, and continues to be frustrating.

The appointment went well.

Always the same flawless service

Dealt with great. Even after a mess up it was owned up fixed immediately and care to how it would effect my day

There are some areas that are excellent such as answering the telephone, arriving and dealing with mechanical problems. This time it was fabulous how a scratch was polished out saving us money but there are problems in the valetting side of things.

All arrangements were straightforward and hassle-free.You ' did what you said what you were going to do'. Work was carried out promptly, and All you staff were courteous and helpful

The staff at Sytner Sheffield are always friendly and nothing is ever too much work.

people friendly and welcoming

They kept me informed all through the process and picked the car up for me

Very good experience from start to finish

Everything completed to my satisfaction

Booking service easy and efficient. Professional serivlce. Professional and polite staff.

Again - good service

Efficient and personal service. Met my expectations.

Service advisor made the mistake of presuming the registration plate of my vehicle was aligned to the older gent sat next to me, giving me the indication he maybe thought someone of my demographic couldn't afford such things. He did apologise later.

Car dealt with expeditiously for MOT while I waited.

the work was completed and returned on time stated

Lowest price confirmed before service as I had been given 3 different prices

After advising Sytner in detail of a similar problem the car was booked in for with a previous car, no attention was given to the information given. The car had to stay with Sytner overnight for lubricant to be delivered!?, causing inconvenience.

Very pleasant experience

Did what they said they would do and was informed

Booking -in problematic Had to wait ages to be put through to service. Told me they would ring back but didn’t. Contacted them a week later. Given a date for job but some three weeks wait

Can't fault the service provided - wish they had a collection/drop off option available though.

A quick and hassle free experience.

You get what you pay for .

It was very good, the only downside was it took longer than expected and I was advised.

Very efficient

Unfortunately i had a major fault with my BMW. Fortunately for me my car was still under manufacturers warranty. BMW's warranty was tested to the maximum in that a replacement engine & many relating items were needed. BMW Sytner Sheffield 10/10

Service was excellent although took slightly longer than estimated. Staff very accommodating although sales guy never contacted me about the figures for changing the car.

Sytner Sheffield have made car servicing almost a pleasant experience which doesnt interupt the working week.

Could have gone the extra mile with an issue I had but stopped short ok overall.

Nice experience very relaxed.

Nothing to find fault with

Happy with the service but a bit surprised that I needed new front tyres after 22000 miles - especially given the price !

Easy to book an appointment, convenient location. Good supportive staff

Polite staff great atmosphere

I had a flt tyre on my X3 that was only 6 weeks old purchased from Nottingham BMW, I did not know what to do, I went to Sheffield BMW and asked them to help, the whole teamwent over and above to fix the problem

First class premises,great coffee lounge, car service copleted and valeted spot on time .

Assume everything had been done as per schedule.

Smooth from start to finish. Friendly staff, comfortable surroundings and nice cup of coffee.

I cannot praise the level of service given by the salesman and the financial manager enough. Matthew Jagger went the extra mile to source me a vechicle when the first one located fell through.

excellent salesmanship, did not feel under pressure.

Again it was down to Adam

no problems all questions answered

The two members of staff who looked after us were particularly patient, pleasant, knowledgeable and accommodating. The service in general was extremely efficient.

Everyone happy to help around our fast (hectic) lives.

I have purchased many cars from the dealership and the experience is always one to look forward to

All staff were friendly and helpful. Stephen King, in particular, was fantastic. The booths and the cafe area are great (important when spending a number of hours at the dealership). Great handover areas to get to know the new car.

Absolutely blown away with the service received from Sytner, and George Lott the salesperson. Will be coming back and recommending others to go there

Very pleased with all aspects of purchase.

The individuals I dealt with at the dealership in Sheffield were very welcoming, nothing was too much trouble for anyone and it was very refreshing to deal with people that did not adopt a pushy sales approach.

Adam Hinchliffe provided us with a great service that made us feel special and a valued customer.

The new Sheffield showroom is stunning. The car was inside for me to look at, and all of my questions were answered.

Matthew Jagger kept in touch throughout the process, letting me know when the car had arrived and arranging a time convenient for me to collect. The part exchange of my old vehicle was also handled very efficiently.

Very comfortable experience.

All very efficient and welcoming, not a rushed experience at all - made us feel special

Excellent service throughout, and excellent sales staff.

It was an enjoyable experience from my initial inquiry to picking up my new car. Appointment times were kept and all staff in the showroom were very personable.Everything was explained regarding the models i was interested in and nothing was rushed.

Because I am

Sytner Sheffield is a truly unique experience showcasing the BMW brand in a way I've seen no other dealership of any brand do. From arrival to departure we were given royal treatment that once again reflected the quality of the brand.

Friendly, knowledgeable staff. Nothing was too much trouble and there were no questions left unanswered. All aspects of my purchase went very smoothly with no issues at all

Very helpful team of people, everything went smoothly

Totally excellent service see above.

Good staff, friendly and knowledgeable and very helpful. Good choice of vehicles and a welcoming atmosphere. Matt Jagger was great at Sytner Sheffield and kept me informed all the way through the sale

Friendly helpful staff throughout the entire process

The salesman was very good. The only thing I was disappointed in was spending £135,000 on a car and only having a teaspoon of fuel in it. This is the first time I have purchased a car from bmw main dealers and not had a full tank.

As indicated above the sales personnel were fine but the build quality of the car isn't up to the hype that BMW promote.

Not a single complaint

Friendly approach, delivered on time and understanding of us having a young child who was treated very well!

Friendly informative staff in all departments.

It was a very smooth process, with ongoing communication and updates throughout

We were treated very well, were often asked if we would like a drink, and had privacy when we needed it in order to discuss the deal.The surroundings are modern, and luxurious.

Great service

Very good experience throughout the whole procedure

Friendly, professional team. Nothing was too much trouble.

Very good,

The centre is brilliant, great choice of cars to view new and old. Very impressive.

Could have asked for more. From initially deciding to replace my Series 1 I was kept fully informed and all my questions were answered quickly and effectively

Speedy and efficient service

Very prompt and great communication

My third purchase with Sytner Sheffield and the first at the new site. Seeing all models on display was exceptional. Mainly it is the personal approach, the confidence I have; knowing that I will be supported but not hassled throughout the operation.