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Your process in the current situation has been very safe.
Service done on my car was brilliant. Customer Service was excellent
Everything was done as requested and quick
Safi took great care of me and even checked in on me after I initially booked the wrong type of service. I've got my problem taken care of promptly and perfectly.
The recent service was excellent from being contacted , the service being provided and contacted for collection.
Always helpful, kind , considerate and completely professional
Staff are friendly, helpful and have excellent product knowledge. Their customer service is exemplary and they went the extra mile for me.
Fitted us in at short notice , and sorted the issues out in a day
Service advisor was excellent, everything was explained to be before work started and after.
Kept me informed with the repair.
Every time I've used Sittner BMW I have had a very good experience overall.
Exceptional communication, efficient and exemplary service
Well organised and efficientvservice
Prompt and efficient as always
Very informative throughout the event.
Scott, the customer service manager who managed everything on my visit was very helpful and did everything to ensure that the work was carried out and kept me informed.
Excellent staff and set up due to the current coronavirus.
The attitude and enthusiasm of all the individuals I had updates /contact from was excellent in what must be difficult circumstances with current social distancing rules. Everything was timely on the day and was made to feel very safe and comfortable
Even in this trying covid period I managed to book my car into a 90 minutes slot which suited me perfectly. The service staff were very courteous and kept me fully informed as to what was required and also how the work was progressing during my stay.
Work was completed quickly whilst I was waiting
They persevered until they solved my problem.
felt very safe in the current climate
guys listened and good outcome
They dealt with my issue without question and made me a happy Bmw customer. Personal service in difficult c19 times. Thank you.
Several minor issues rectified, video sent, feel like I know what happened and trust the service provided
Rob in the service department was very attentive and nothing was to much trouble, the dealership as a whole was very friendly and well organised
Always good. Always professional
Very friendly and professional, they don't have problems only solutions.
Always over deliver
Everything done to a high level
It was very satisfactory
Despite issues with pandemic, all staff helpful polite and friendly, work to vehicle carried out efficiently.
Thanks to John Tye and your expert technicians in the service dep
Pete was great from booking me in for my appointment to welcoming me at the service centre and completing the work.
Chris Cusick is great.
Kept informed of progress and completed jobs requested
My appointment was offered within days of me contacting them, all the staff are welcoming and friendly, they are all knowledgeable and really helpful
The whole process was very professional, from booking in, arriving on site, to the video detailing the car condition including visual tyre tread etc.
Overall great service. Impressed with how you have adapted to current Covid restrictions.
Everything was streamlined and seemingly aimed at getting customers in and out with minimal fuss or delay.
Faultless. And gave me a private space such that I could continue to video conference for work commitments.
Always communicate well and give us mechanic novices a easy to understand explanation.
Everything that I was expecting to be done was carried out to my satisfaction.
Highly satisfied but unfortunately due to the covid situation it dampens the environment as I was unable to look round the showroom which is a shame but yet understandable unless it's by escort.
Always get the best service at this centre - not changed since my first experience in 2005.
Always do what you say you'll do
Efficient friendly staff car serviced finished ahead of schedule
Make you feel comfortable
loved the video report
Good timing and felt safe in the current crisis.
Everything was done as expected and more besides
Car management system fixed
A1 everthing explained okay
Same reason as above.
Trouble free experience
Sytner Sheffield is extremely friendly and goes out of its way to make the customer feel valued.
Safi Clemitshaw dealt with me in a courteous and professional manner. As a loyal customer I have dealt with Safi many times and she is a real asset to your team.
Faultless by experienced staff who knew the process.
Even with the problems of Covid-19 the experience in the showroom was still friendly and pleasant.
The staff were great, covid procedures worked well. Was able to wait for my car whilst it went through its vehicle check which was completed within the time specified.
The problem with the car was dealt with and no follow up needed
The arrangements were carried out as expected
Used Sheffield before and all staff groups are consistently high standard & v professional.
They serviced my car and ensured I received a video report about it.
Personal and very quick to put right the issue we had
Totally professional service as always
Perfect didn't have any worries buying a BMW without even seeing it... Good communication with BMW staff.
Managed to get me into the workshop same day to sort out my problem.
They did what they needed to do, plus gave the car a good look round check on top of that.
Work undertaken quickly, kept fully informed, felt safe in dealership with their COVID precautions
again jason cole and all the staff really good.
Good communication from the start to the finish . Feed back on work done and also any potential work arising
Completely satisfied with service
My experience was pain free and any issues dealt with promptly
Kept up to date every step of the way ... lovely staff and went above and beyond ...will definitely be going back
Great to deal with
Nothing was too much trouble even between lockdowns
Luke Dixon was a pleasure to deal with from start to finish nothing was to much would definitely recommend him to anyone who is looking to purchase a bmw which I think with the new bmw car range I think more people will be buying
Felt comfortable and safe despite current circumstances - smooth, easy transaction
This the second time I have bought from Sytner Sheffield and although it means driving over 160 miles to collect the car it is worthwhle based on the service and response from them compared to my local garage in Chester
Kept informed throughout the whole process as to what stage the car was at, and the team at Sytner were all friendly and professional
Luke Dixon couldn't have been more helpful throughout the process.
At sytner Sheffield Alisson on reception was very helpful and polite on this my first visit to this franchise thank you. Also George Lott new bmw car sales who in my opinion goes the extra mile the is very polite very helpful and easy to talk to.
Brilliant service, very safe and efficient pick up.
Helpful and friendly sales process and good access to vehicles to enable me to selct my new car.
They worked the collection around me and I was remortgaging at the time which was stressful and Neil rice took care of everything and made me feel at ease with timescales of collecting the car.
Neil and the staff at Sytner Sheffield did everything they could to assist me despite the COVID pandemic. Neil even offered me to bring the car back down after the lockdown so he could do a proper handover.
The handover of the vehicle was not what I would normally expect, but this was due to Covid restrictions and not any fault of the dealership. The dealership did everything to make the new car experience as good as possible under the circumstances.
Salesman very patient to find me the right vehicle. Difficult to source due to limited availability because of Covid. Sales team did everything possible to find the vehicle to meet my requirements.
So easy !
Friendly & helpful. Matthew Jagger
Just very easy and professional transaction
From 1st phone conversation with Luke Dixon I have been very impressed with his professionalism and the highest level of customer service. Luke has been instrumental in making sure that I know the car and have all the details to decide on my new car.
We were completely satisfied and very impressed with the whole showroom and the showroom hosts made you feel very welcome. We would not hesitate to recommend your dealership to our family and friends.
Matt was very professional , promptly source car n send video of car within 20 mins.
Very helpful always rang back straight away .did his best to get us the right vehicle and deal.
Extremely satisfied with everything at Sytner Sheffield. Luke Dixon gave me regular updates on my new car order.
The salesman gave me great confidence
Everyone was polite and curtious
Really happy with Sytner BMW and with Luke Dixon. From the intial contact over the phone and email we felt appreciated and he took really good care of us. We got all the information we needed and were kept up to date on the progress during the build
We were kept informed of the updates on the car.
Extremely pleased with both pre and post purchase service received from Curtis Wilding.
Friendly staff from start to finish. Made test driving easy even though restrictions in place.